[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 318.

MusX

full member

Activity: 175

Merit: 100

Quote from: Evolyn on December 09, 2013, 01:56:17 AM

Quote from: Dargo on December 08, 2013, 10:27:28 PM

Quote from: tbosman on December 08, 2013, 10:16:07 AM

What are the rate limits for api requests? Would be useful to add these to the help page.

The rate limit is 1 call every 5 seconds.

Is this for private calls only? Whats the limit for public calls? I feel kinda spammy to get the order book for few pairs :s

+1

Dargo,
such information needs to be provided in api documentation.
do you have any kind of api newsletter? to be up to date with any kind of changes improvements (even the docs improvements). This would help too.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Shutz on December 09, 2013, 05:31:31 AM

Quote from: Shutz on November 21, 2013, 07:11:12 PM

What about the Trading Fee's? Is it going to stay that low, or will it rise to a schedule like MT.GOX (0,6-0,25%)? In the OP you state:

Quote

If you’re among the first, you’re among the brave and we appreciate your patience and help in getting us started. For that, we offer you discounted trading fees, and love, of course—at least during the first month

Obviously we've extended the low fees way beyond the first month, and I haven't heard any discussion of raising them. But that's all I know.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: gotmilk_ on December 09, 2013, 06:01:32 PM

Dargo... can you ask your friends in support office to check request #4316? It's taking little long...

Done.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: cryptojoe on December 10, 2013, 12:56:34 AM

Quote from: Dargo on December 10, 2013, 12:06:46 AM

Quote from: cryptojoe on December 09, 2013, 11:03:50 PM

UPDATE: for those who might consider feeding the Kraken with their cryptos.

My latest response from tech support is that "it looks like your problem has been resolved". Perhaps it looks that way to them because they cleared my balance when they mistakenly marked a stuck transaction as successfully sent. All i know is i'm out over 100,000 xrp that they still have not broadcast to the network. And it's been a full week.

That wasn't a response to your ripple withdrawal. It was a response to a ticket you made a long time ago about a bitcoin deposit - and that issue was resolved the day after you made the ticket.

Well maybe you should tell oscar that. His "problem... resolved" note was attached to my following ticket:

Cryptojoe
Dec 02 12:28 (PST)
we have a 129k xrp withdrawal stuck, and 300 LTC deposit that never went through. i'm going to hold off on using the site until all this gets cleared.

You're right, I found the ticket - it's the other "problem resolved" one. Tongue

It was just a mistake by the support agent, and I've reviewed it with him. The LTC issue was resolved, but not the XRP.

cryptojoe

sr. member

Activity: 353

Merit: 250

Quote from: Dargo on December 10, 2013, 12:06:46 AM

Quote from: cryptojoe on December 09, 2013, 11:03:50 PM

UPDATE: for those who might consider feeding the Kraken with their cryptos.

My latest response from tech support is that "it looks like your problem has been resolved". Perhaps it looks that way to them because they cleared my balance when they mistakenly marked a stuck transaction as successfully sent. All i know is i'm out over 100,000 xrp that they still have not broadcast to the network. And it's been a full week.

That wasn't a response to your ripple withdrawal. It was a response to a ticket you made a long time ago about a bitcoin deposit - and that issue was resolved the day after you made the ticket.

Well maybe you should tell oscar that. His "problem... resolved" note was attached to my following ticket:

Cryptojoe
Dec 02 12:28 (PST)
we have a 129k xrp withdrawal stuck, and 300 LTC deposit that never went through. i'm going to hold off on using the site until all this gets cleared.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: cryptojoe on December 09, 2013, 11:03:50 PM

UPDATE: for those who might consider feeding the Kraken with their cryptos.

My latest response from tech support is that "it looks like your problem has been resolved". Perhaps it looks that way to them because they cleared my balance when they mistakenly marked a stuck transaction as successfully sent. All i know is i'm out over 100,000 xrp that they still have not broadcast to the network. And it's been a full week.

That wasn't a response to your ripple withdrawal. It was a response to a ticket you made a long time ago about a bitcoin deposit - and that issue was resolved the day after you made the ticket.

cryptojoe

sr. member

Activity: 353

Merit: 250

UPDATE: for those who might consider feeding the Kraken with their cryptos.

My latest response from tech support is that "it looks like your problem has been resolved". Perhaps it looks that way to them because they cleared my balance when they mistakenly marked a stuck transaction as successfully sent. All i know is i'm out over 100,000 xrp that they still have not broadcast to the network. And it's been a full week.

gotmilk_

sr. member

Activity: 442

Merit: 250

Dargo... can you ask your friends in support office to check request #4316? It's taking little long...

OleOle

hero member

Activity: 532

Merit: 500

Are you like these guys?

Quote from: rijapega on December 09, 2013, 11:12:47 AM

I want to open an order but when I am about to do it, kraken asks me for a "one time password" (Enter the one-time password required by two-factor authentication.)

I have read the FAQs and everything but I just don't understand how to get that "one time password", help?

I'm not sure if you've enabled two-factor authentication with Google or another option, but when I log into Kraken and it asks me for that, as I've enabled my Yubikey as the two-factor authentication on my account, I touch my Yubikey and it enters the 'one time password' logging me straight in. If you've not enabled two-factor authentication and you're being prompted for that 'one time password', I'd suggest you log a support ticket with Kraken as unless you've tried just clearing that field and attempting to log in without that field being filled, then it sounds like there's some ambiguity with your account set-up.

Just as a matter of note, if you're interested in getting your own two-factor authentication device for Kraken and other uses, you can buy a Yubikey from www.yubico.com for USD$25+ and while you're at it consider www.lastpass.com which is a password manager for about USD$12 annually that works with your Yubikey for additional security. I got fed up with having to create and remember loads of secure passwords for various bitcoin related sites and exchanges that I figured it's worth it.

Good luck.

zhinkk

sr. member

Activity: 266

Merit: 250

Kraken has one of the best interfaces in my opinion, just needs more volume now.

rijapega

newbie

Activity: 8

Merit: 0

I want to open an order but when I am about to do it, kraken asks me for a "one time password" (Enter the one-time password required by two-factor authentication.)

I have read the FAQs and everything but I just don't understand how to get that "one time password", help?

Shutz

newbie

Activity: 33

Merit: 0

Quote from: Shutz on November 21, 2013, 07:11:12 PM

What about the Trading Fee's? Is it going to stay that low, or will it rise to a schedule like MT.GOX (0,6-0,25%)? In the OP you state:

Quote

If you’re among the first, you’re among the brave and we appreciate your patience and help in getting us started. For that, we offer you discounted trading fees, and love, of course—at least during the first month

CybeRoky

newbie

Activity: 66

Merit: 0

@Dargo

I wish you all the best because you are doing all to solve problems.. but did you consider to temporarily close registration to catch up support and fix all high priority problems?

Evolyn

sr. member

Activity: 376

Merit: 312

Can you say... nighty-night?

Quote from: Dargo on December 09, 2013, 12:35:24 AM

We think the issue with the order book has been resolved, but please let us know if anything doesn't look right.

Thank you, everything looks right now.

Quote from: Dargo on December 08, 2013, 10:27:28 PM

Quote from: tbosman on December 08, 2013, 10:16:07 AM

What are the rate limits for api requests? Would be useful to add these to the help page.

The rate limit is 1 call every 5 seconds.

Is this for private calls only? Whats the limit for public calls? I feel kinda spammy to get the order book for few pairs :s

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: cryptojoe on December 08, 2013, 11:32:06 PM

Good luck! A support ticket isn't getting me my xrp back. I was told they can't get in touch with the person that is supposed to do these sorts of things. Smells like something fishy is going on. The other gateways quickly put these sorts of transactions through manually whenever there is a holdup. Not Kraken. Not this month. Maybe they lost liquidity when the btc crash hit, and we get to hold the bag.

cryptojoe - it's taken too long to fix your XRP withdrawal and we're sorry for that. But nobody said we can't get in touch with the person who can fix it. We can get in touch with him just fine, it's just that he hasn't has time to get to it yet. Our whole team is overloaded right now, so many things are taking longer than they should. It's not a permanent situation because we are taking steps to accommodate our accelerated growth. I don't know why you think the BTC crash would cause us to lose liquidity - we just match buyers and sellers like every other exchange and when price crashes we are still just matching buyers and sellers, so it doesn't change anything.

Dargo

legendary

Activity: 1820

Merit: 1000

We think the issue with the order book has been resolved, but please let us know if anything doesn't look right.

cryptojoe

sr. member

Activity: 353

Merit: 250

Quote from: bitcoinsrock on December 08, 2013, 05:22:24 PM

Quote from: Dargo on December 08, 2013, 12:03:43 PM

Quote from: bitcoinsrock on December 07, 2013, 10:29:32 PM

I tried to transfer XRP to ripple.com. The transaction failed but the XRP were still taken from my account.

Quote

ID Date Type Amount Fee Status
AIBILSG 12-04-13 07:17:28 -0600 Ripple XRP Ʀ17,675.64314
Ʀ0.00002
Failure

Please create a support ticket about this, and you can PM me with the ticket # if you like.

Done. Thanks

Good luck! A support ticket isn't getting me my xrp back. I was told they can't get in touch with the person that is supposed to do these sorts of things. Smells like something fishy is going on. The other gateways quickly put these sorts of transactions through manually whenever there is a holdup. Not Kraken. Not this month. Maybe they lost liquidity when the btc crash hit, and we get to hold the bag.

cryptojoe

sr. member

Activity: 353

Merit: 250

Dargo, Why won't you just put our xrp withdrawals through manually, like all the other gateways do? It's been days and days. What's the problem?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Abdi Shakur on December 08, 2013, 03:31:12 PM

Sorry I might have missed your response but a previous member asked about the ETA for ripple gateway. Any Update?

The recent explosion in our user base has put this on the back burner for now. I'd say an optimistic estimate is that we get enough of a breather sometime in January that we can start working on it again and maybe bring the gateway online sometime in February.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: tbosman on December 08, 2013, 10:16:07 AM

What are the rate limits for api requests? Would be useful to add these to the help page.

The rate limit is 1 call every 5 seconds.

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