[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 316.

Totscha

hero member

Activity: 1276

Merit: 622

Quote from: mandelbaum_mandelbaum on December 12, 2013, 10:06:49 AM

The website is definitely up.

And the trade history clearly shows 8 hours worth of downtime (7 if we include the very limited avilability in the last hour).

Quote

KrakenFX: "no nothing serious, except that we want and are working to get it up and running for our fans to use as soon as we can again"

Please explain how this was not a serious problem...

Till this day I had 0 problems with you and loved this site. I just want you to reasure me that stuff like this will not be happening again. Just a plain explanation please.

Thank you!

sickpig

legendary

Activity: 1260

Merit: 1008

Quote from: Serpens66 on December 12, 2013, 10:16:37 AM

hm.. some minutes it was online.. now down again.. ^^

I can confirm it's down again at the moment.

Serpens66

legendary

Activity: 2968

Merit: 1133

hm.. some minutes it was online.. now down again.. ^^

mandelbaum_mandelbaum

newbie

Activity: 10

Merit: 0

The website is definitely up.

EDIT: Not anymore.

sickpig

legendary

Activity: 1260

Merit: 1008

Quote from: mithrandi on December 12, 2013, 09:40:14 AM

Site seems to be back up, but extremely slow.

not for me (14:41 UTC)

edit1 14:52 UTC: after the usual cloudfare web browser check I've been albe to see the homepage again. let's if it works for real now...
edit2 15:05 UTC: I'm able to login. The only thing I've done so far is generating a new API key and it seems to work.

mithrandi

member

Activity: 75

Merit: 10

Site seems to be back up, but extremely slow.

EDIT: Guess I spoke too soon, getting 502s again.

Totscha

hero member

Activity: 1276

Merit: 622

Not cool guys...

I don't think you fully realize that the site has now been down for most of the working hours within EU. Where most of your customers (fans) come from...

If the problem is really not serious, you are not taking it serious enough.

Plan your major downtimes for when Europe is asleep, you will get much much less complaints Wink

RandomSeq

newbie

Activity: 17

Merit: 0

Quote from: FitTrader on December 12, 2013, 08:40:12 AM

But we are no customers, we are their fans…

I have a bad feeling we all going to get fired after such a long day off.

FitTrader

newbie

Activity: 11

Merit: 0

Quote from: gotmilk_ on December 12, 2013, 08:16:23 AM

Quote

Well, its been down for over 4 hours now. I think this is because the operators live in San Francisco and that is PST so this outage has been between 1am and 5am their time. They should be up in a couple hours and will work it out then I'm sure.

Sleep??? Are you serious?? If I had an exchange which needs new customers I wouldn't sleep till the issue is fixed Huh

Or at least have someone to work on a problem during the night.

But we are no customers, we are their fans…

gotmilk_

sr. member

Activity: 442

Merit: 250

Quote

Well, its been down for over 4 hours now. I think this is because the operators live in San Francisco and that is PST so this outage has been between 1am and 5am their time. They should be up in a couple hours and will work it out then I'm sure.

Sleep??? Are you serious?? If I had an exchange which needs new customers I wouldn't sleep till the issue is fixed Huh

Or at least have someone to work on a problem during the night.

medicine

hero member

Activity: 697

Merit: 501

My bad, I searched Kraken on Facebook and must have landed on some other page that is not the official Facebook page.

RandomSeq

newbie

Activity: 17

Merit: 0

Quote from: Kikkerdril on December 12, 2013, 07:46:16 AM

And KrakenFX comment:
"no nothing serious, except that we want and are working to get it up and running for our fans to use as soon as we can again"

What fans? Are they a rockstars now?

Kikkerdril

member

Activity: 67

Merit: 10

Quote from: medicine on December 12, 2013, 07:24:09 AM

P.S. nothing on their Facebook page either, pretty sure they are sleeping.

https://www.facebook.com/KrakenFX/posts/580032828737106
"Hi everyone. Our site is currently unavailable, but will be back up and running soon!"
And KrakenFX comment:
"no nothing serious, except that we want and are working to get it up and running for our fans to use as soon as we can again"

https://twitter.com/krakenfx/status/411052390339461120
"Hi everyone. Our site is currently unavailable, but will be back up and running soon!"

medicine

hero member

Activity: 697

Merit: 501

Quote from: floatertheplayer on December 12, 2013, 07:08:25 AM

I have 4 figure EUR there I would expect a little more than a Facebook message. Is that so hard to have an error page?! Nevertheless I dont think it is a scam, many met them in person and they have public profiles.

Well, its been down for over 4 hours now. I think this is because the operators live in San Francisco and that is PST so this outage has been between 1am and 5am their time. They should be up in a couple hours and will work it out then I'm sure.
Peace

P.S. nothing on their Facebook page either, pretty sure they are sleeping.

floatertheplayer

newbie

Activity: 24

Merit: 0

I have 4 figure EUR there I would expect a little more than a Facebook message. Is that so hard to have an error page?! Nevertheless I dont think it is a scam, many met them in person and they have public profiles.

mithrandi

member

Activity: 75

Merit: 10

Quote from: Sterling on December 11, 2013, 03:14:34 PM

Seriously... Kraken isn't that big yet and still can't keep up with support. Something needs to change. Sucks because I really want this place to succeed.

It wouldn't really make sense for them to hire an army of support staff to sit around doing nothing for 6 months. I would expect that they're taking steps to increase their support capacity given the sudden growth in users, but it's hard to predict things like that in advance.

MusX

full member

Activity: 175

Merit: 100

API is working fine, it is only website error

are the cryptocurrencies deposits works? I've sent one yesterday and still it is not on my account.
wasn't that resolved already?

martijntje

newbie

Activity: 21

Merit: 0

I keep getting 502 errors from kraken since about 30 minutes. Anybody know what's going on?

Rannasha

hero member

Activity: 728

Merit: 500

Site is down, getting a 502 error from Cloudflare Sad

CoinTraderPro

newbie

Activity: 8

Merit: 0

Quote from: Sterling on December 11, 2013, 02:56:38 PM

When attempting to withdraw bitcoin:

Quote

Withdrawals are not currently available

Withdrawals have been temporarily disabled for this asset. Please check back later.

What's going on?

I've had this a couple of times - seems to happen during flash crashes. Very disturbing message.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 316. (Read 628889 times)