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Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 320. (Read 628668 times)

legendary
Activity: 2926
Merit: 1131
Why I can't cancel a "pending" SEPA withdrawal ? It says "No Change , Internal Error".
I already made a support ticket, but it make no sense to wait x days for an answer, because the money will reach my bank account on monday at the latest.
legendary
Activity: 1820
Merit: 1000
Question: When do monthly withdrawal/deposit limits reset? Is it a fixed day of the month or is it based on a moving sum of the previous 30 days?

Would like to know this as well. Also: I made a SEPA withdrawal 48 hours ago and my daily withdrawal limit still hasn't been reset. Is this a known bug?

Edit: one hour later and my daily withdrawal limit was reset again (after approx. 49 hours). Next one that hasn't reset yet is my daily deposit limit. Currently 24 hours, 15 minutes and counting has passed since my last deposit.

The monthly limit is previous 30 days. As for the daily funding limit reset, this is a known issue that I'm looking into, but haven't heard back on - just asked again.

https://bitcointalksearch.org/topic/m.3766201
member
Activity: 67
Merit: 10
Question: When do monthly withdrawal/deposit limits reset? Is it a fixed day of the month or is it based on a moving sum of the previous 30 days?

Would like to know this as well. Also: I made a SEPA withdrawal 48 hours ago and my daily withdrawal limit still hasn't been reset. Is this a known bug?

Edit: one hour later and my daily withdrawal limit was reset again (after approx. 49 hours). Next one that hasn't reset yet is my daily deposit limit. Currently 24 hours, 15 minutes and counting has passed since my last deposit.
legendary
Activity: 1820
Merit: 1000
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
I use firefox 25.0.1 and have no problems...
tier 4 is only for companies. I guess for tier 3 u have to wait 5-14days.
My bad, maybe I mean tier 2 and 3 (I was too lazy to open Safari log in and check.)  I have had this problem with Firefox every single time.  Kraken crashes that browser within about 5 seconds of the page loading every single time. 

I'm on OS X too and have no problem with Firefox 25.0.1... Try disabling your add-ons, plug-ins and/or using a Private Window. Huh
I've been waiting to get verified for more than a week now (Tier 3) so you're gonna have to wait some more time. Tongue

We know about the issue with Firefox and it's being worked on, but apparently it's not a quick fix, so I don't know when it will be finished.  We recommend Chrome for the time being.

Verification is taking up to 7 business days at this point. If you have been waiting more than 7 business days (that's business days mind you, not just days), please send us a ticket with a title that says, "Verification taking more than 7 business days," and we'll try to expedite the application for you. But US customers should check to make sure they aren't "Pre-verified," which means you have been verified, but we haven't launched in your state yet.

Yet the website still says 48 hours for verification.  Should you not change this? 

Yes, we should. But where does it say 48 hours for verification? I seem to have forgotten about this bit of verbiage.
legendary
Activity: 1820
Merit: 1000
I am having a problem and haven't been able to login to my account.. Prety damn pissed because that happened when the crash was going and have basically lost $200 thanks to Kraken..

 Help?

Have you done a thorough account recovery?

https://www.kraken.com/help/faq#cannot-login

All that is the first thing to try if you haven't already. And don't skip any steps no matter how certain you are that you have some bit of your account information correct. If that doesn't work, create a ticket about it and PM me the ticket number (please include your public account ID in the ticket).
newbie
Activity: 8
Merit: 0
 And the price keeps droping.. Fantastic kraken, fantastic..  Undecided
newbie
Activity: 8
Merit: 0
 I am having a problem and haven't been able to login to my account.. Prety damn pissed because that happened when the crash was going and have basically lost $200 thanks to Kraken..

 Help?
legendary
Activity: 2926
Merit: 1131
Seems like a small bug, but I don't know what really happend. There were more then enough orders before 564.
legendary
Activity: 2926
Merit: 1131
Dargo, is it possible to update ur website even on weekend, regarding withdrawal and deposit?
At least 1-2 times per day, would be great for Fidor-banking Smiley
hero member
Activity: 728
Merit: 500
Question: When do monthly withdrawal/deposit limits reset? Is it a fixed day of the month or is it based on a moving sum of the previous 30 days?
hero member
Activity: 728
Merit: 500
I have been verified! However, I received no email, normal?

Correct. I didn't receive an email either when my verification level was upgraded. Would be a nice feature for those upgrades that take non-trivial amounts of time, but it's hardly essential.
newbie
Activity: 44
Merit: 0
I have been verified! However, I received no email, normal?
newbie
Activity: 8
Merit: 0
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
I use firefox 25.0.1 and have no problems...
tier 4 is only for companies. I guess for tier 3 u have to wait 5-14days.
My bad, maybe I mean tier 2 and 3 (I was too lazy to open Safari log in and check.)  I have had this problem with Firefox every single time.  Kraken crashes that browser within about 5 seconds of the page loading every single time. 

I'm on OS X too and have no problem with Firefox 25.0.1... Try disabling your add-ons, plug-ins and/or using a Private Window. Huh
I've been waiting to get verified for more than a week now (Tier 3) so you're gonna have to wait some more time. Tongue

We know about the issue with Firefox and it's being worked on, but apparently it's not a quick fix, so I don't know when it will be finished.  We recommend Chrome for the time being.

Verification is taking up to 7 business days at this point. If you have been waiting more than 7 business days (that's business days mind you, not just days), please send us a ticket with a title that says, "Verification taking more than 7 business days," and we'll try to expedite the application for you. But US customers should check to make sure they aren't "Pre-verified," which means you have been verified, but we haven't launched in your state yet.

Yet the website still says 48 hours for verification.  Should you not change this? 
legendary
Activity: 1820
Merit: 1000
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
I use firefox 25.0.1 and have no problems...
tier 4 is only for companies. I guess for tier 3 u have to wait 5-14days.
My bad, maybe I mean tier 2 and 3 (I was too lazy to open Safari log in and check.)  I have had this problem with Firefox every single time.  Kraken crashes that browser within about 5 seconds of the page loading every single time. 

I'm on OS X too and have no problem with Firefox 25.0.1... Try disabling your add-ons, plug-ins and/or using a Private Window. Huh
I've been waiting to get verified for more than a week now (Tier 3) so you're gonna have to wait some more time. Tongue

We know about the issue with Firefox and it's being worked on, but apparently it's not a quick fix, so I don't know when it will be finished.  We recommend Chrome for the time being.

Verification is taking up to 7 business days at this point. If you have been waiting more than 7 business days (that's business days mind you, not just days), please send us a ticket with a title that says, "Verification taking more than 7 business days," and we'll try to expedite the application for you. But US customers should check to make sure they aren't "Pre-verified," which means you have been verified, but we haven't launched in your state yet.
newbie
Activity: 44
Merit: 0
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
I use firefox 25.0.1 and have no problems...
tier 4 is only for companies. I guess for tier 3 u have to wait 5-14days.
My bad, maybe I mean tier 2 and 3 (I was too lazy to open Safari log in and check.)  I have had this problem with Firefox every single time.  Kraken crashes that browser within about 5 seconds of the page loading every single time. 

I'm on OS X too and have no problem with Firefox 25.0.1... Try disabling your add-ons, plug-ins and/or using a Private Window. Huh
I've been waiting to get verified for more than a week now (Tier 3) so you're gonna have to wait some more time. Tongue
hero member
Activity: 697
Merit: 501
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
I use firefox 25.0.1 and have no problems...
tier 4 is only for companies. I guess for tier 3 u have to wait 5-14days.
My bad, maybe I mean tier 2 and 3 (I was too lazy to open Safari log in and check.)  I have had this problem with Firefox every single time.  Kraken crashes that browser within about 5 seconds of the page loading every single time. 
legendary
Activity: 2926
Merit: 1131
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
I use firefox 25.0.1 and have no problems...
tier 4 is only for companies. I guess for tier 3 u have to wait 5-14days.
hero member
Activity: 697
Merit: 501
I see a while back post #277 a user brought up the issue with your site crashing the Firefox 25.0.1 browser.  I have this same problem.  Thankfully your site works with the safari browser, but I would like to see this issue resolved so I can use Firefox.

Also,  what is the estimated time for being verified to levels 3 and 4, I've been waiting for level 3 verification for 5 days now.

These aren't complaints, I know all the exchanges are working hard to catch up to increased demand.  I'm just looking for answers.

Peace.
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