Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 14. (Read 96404 times)

 Bitpanda status for this withdrawal says 'FINISHED' and sent to my bank account, on checking, there is NO money in my account, called my bank and they have no knowledge of the transaction!!

Hello zoza14,

yes, that's possible. And yes, please write an email to [email protected].

Best regards,
Sebastian
Team Bitpanda

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Hallo Nina9683,

bitte nenne uns die Ticket ID deines Email Tickets das du an [email protected] geschickt hast.

Beste Grüße,
Sebastian
Team Bitpanda

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Hello cielorosso1343,

looks like everything is sorted out already. Please let me know if some point is still open.

Best regards,
Sebastian
Team Bitpanda

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Hello KlausHoff,

everything could be solved. I answered your ticket. Let me know in ticket if you have some question.

Best regards,
Sebastian
Team Bitpanda

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Hallo Bouzi,

ja das ist möglich.

Beste Grüße,
Sebastian
Team Bitpanda

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Hello johnprimer,

for that please send an email to [email protected].

Best regards,
Sebastian
Team Bitpanda

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Hello kenipar67,

I answered your ticket and took it over. Please answer to the ticket if you need to send infos.

Best regards,
Sebastian
Team Bitpanda

Hello,

I made a deposit (2500 euros) the 22/12/2017 by bank transfer SEPA.

Do you know when the money will be on my bitpanda account ?

Ticket : 112867

Thanks

How can i change my email on bitpanda?

Hello javirosique,

the funds have been refunded 3 days ago. Please check again and let us know if everything is fine.

Best regards,
Sebastian
Team Bitpanda

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Yes the funds arrived.

Also i received a 5 euros voucher of free credit in compensation , so thanks for that.

Hallo,
ich habe ein Frage: kann ich die bei Bitpanda gekaufte ETH  auf MyEtherWallet senden und dort sichern?  Danke!

I send ETH to my BITPANDA ETH WALLET! In etherscan I see that my BITPANDA ETH WALLET receive this transaction, but my personal BITPANDA account didnt show anything. Please do smth, it happend almost a week ago! Nobody answear to my claim. How long I need to wait my ETH? This transaction has 30000 block confirmations already. Its not enough?

Open ticket #106821
BITPANDA ETH WALLET Address:  0xbbEEc292666f3c4e323c0a930Fe3b0BDB199f5C2
TxHash:  0xbbf36dfb68dc2960fd868cb07dc7f877d6db6c2b04980412da033fbc72dd6ab2

Kind regards

Hello Team Panda,

I have 2 open tickets (112155 and 111296) and related these tickets, I have 3 transactions (T766406162017395021, T339891379235865765, T728894560770020761) that are waiting for your manual approval now.

Could you please approve them, please?

Thanks

Hallo Team BitPanda,
ich erwarte seit 18.12.17 ein Antwort auf mein Support Ticket
 
 
hab heute um 400 euro bitoints gekauft aber hab leider diese Nachricht bekommen:
 
(Es gibt ein Problem mit deiner Bestellung, bitte kontaktiere den Support unter: [email protected]
du hast im Trade %%pid%% leider ein Bankkonto verwendet, welches unser System dir leider nicht zuordnen kann. Bestellungen für Dritte oder mit fremden Bankkonten sind nicht gestattet. Du hast bei deiner Bestellung den Hinweis "Ich bestätige, dass das verwendete Bankkonto auf meinen Namen läuft. Abwicklung von Bestellungen im Auftrag von Dritten sind streng verboten." gelesen und bestätigt. Weshalb hast du ein anderes Bankkonto benutzt? Wenn es sich um ein Konto handelt über welches du privat verfügen kannst sende uns bitte ein Foto der Bankkarte, wenn sie deinen Namen darauf hat, zu. Auf dem Foto soll auch dein Personalausweis daneben zu sehen sein. Beste Grüße, Team BITPANDA )
 

Wäre echt schön wenn sich jemand meldet, bis jetzt war gar keine angenehme Erfahrung!!!!

Hey guys,

How to change my phone number that has been verified for my bitpanda account and is this even possible? I see no option on the platform. Do I have to write to the support?

Thanks

Hello Murrc2,

can you please let us know the ticket if of the email ticket you sent to [email protected]?

Best regards,
Sebastian
Team Bitpanda

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Hello javirosique,

the funds have been refunded 3 days ago. Please check again and let us know if everything is fine.

Best regards,
Sebastian
Team Bitpanda

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Hello Tupamaro,

you can see the coin transaction fees here: https://www.bitpanda.com/limits

We do not earn anything with these fees. Especially the Bitcoin transaction fees are that high because the bitcoin network is under heavy pressure and we need to pay more in order to allow transactions to get confirmed. We can't lower that without risking not confirming transactions.

Regarding the fees for the trades. You can check everything out when trying to click the different options. We are a retailexchange so we have to include the third party costs in the price also.

Best regards,
Sebastian
Team Bitpanda

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Hallo fab89,

wir haben dir bereits in deinem Ticket geantwortet. Falls noch etwas fehlt lass uns das bitte wissen.

Beste Grüße,
Sebastian
Team Bitpanda

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Hallo dre8484,

die Erstattung wurde heute versendet und der Trade wurde bereits gestern freigegeben soweit ich sehe.

Beste Grüße,
Sebastian
Team Bitpanda

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Hallo zodi1337,

wir haben dir Anweisungen an dein Ticket gesendet. Bitte entschuldige die momentane Wartezeit. Wir arbeiten mit neuen Mitarbeiterner bereits den Berg an Arbeit ab.

Beste Grüße,
Sebastian
Team Bitpanda

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Hallo samhold,

gern würden wir geringere Transaktionsgebühren beim Versenden von BTC anbieten, leider ist das aber momentan der Preis den das Bitcoinnetzwerk für eine problemlose Transaktion verlangt. Das liegt einmal an der hohen Auslastung des Netzwerks als auch daran dass die Gebühren die bisher galten durch den Preisanstieg ebenfalls einen höheren EUR-Wert haben.

Leider liegt das nicht in unserem Einflussbereich wenn wir möchten dass Transaktionen auch bestätigt werden wenn wir sie versenden. Wir verdienen an Coinabhebungen übrigens keinen Cent. Wir geben die Gebühren komplett weiter.

Beste Grüße,
Sebastian
Team Bitpanda

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Hello klaushoff,

the blockchain is the indisputable proof where coins are located. If your wallet doesn't show them then it might be not synchronized. Please note that we can not give support for third party software.

Best regards,
Sebastian
Team Bitpanda

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Hello tendy263,

you can check out neteller or skrill. The automatically exchange fiat currencies for a fee. However you must be verified high enough to use them.

Best regards,
Sebastian
Team Bitpanda

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Hello borgx,

that sounds interesting. Can you please send us a ticket via email and give us the ticket id here? Our development team can check this out then.

Best regards,
Sebastian
Team Bitpanda

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Hello ansi,

we do not earn a cent from coin transactions. With trades we have fees of course. We are a retail exchange and include the third party costs involved in a trade into the price. However a difference that high as you say should only happen on rare occasions because each markets prices move differently and spikes and drops can happen everytime without other markets getting involved. If you check you can fine the same example in the opposite direction.

Best regards,
Sebastian
Team Bitpanda

Their high fees isn't related to Bitcoin only, Etherum too & all other Supported Crypto, they have their " own prices " lol, which is fucking insane, they are just bunch of Greedy MOFOs, just like CoinBase.

Ethereum price is $700+ but they'll exchange it for you for $600 lol (got my point).

December 22-2017 (11: A.M) Total Rip off with these guys.

There is a reason many people quit bitcoin guys. Its not the fault of bitpanda for asking such high transaction fees.

In any case, i want to thank bitpanda for the many transactions already. The only platform that remained steady and fully working....until today i bumped against a weird issue.
After selecting my payment method it throws me back to the login screen with a message that TOR is not allowed. Yet im not using tor...
Whats up with that?

Hi BitPanda Team!

What about other Alts in general but Ubiq in special?
I think "some" people in europe would like to see Ubiq [UBQ] -> https://ubiqsmart.com/ -> https://discordapp.com/invite/HF6vEGF on a reliable exchange (in europe)

thanks, regards

Why only trade in Euro, what if I have access to USD ?

Hello Bitpanda team!
Yeasterday I make transfer to my ETH wallet, but dont receive coins. In blockchain everuthing is OK, TxHash: 0xbbf36dfb68dc2960fd868cb07dc7f877d6db6c2b04980412da033fbc72dd6ab2

I open a claim ( ticket 106821) but nobody answear to me in 24 hours. Please, give me some update.

Kind regards

https://pbs.twimg.com/media/DRfUI-AW0AEVftG.jpg

Liebes Bitpanda Team.

Am Montag 18.12.17 habe ich Ihnen eine Supportanfrage gestellt, Ticketnummer 103895.

Ich hoffe das ist bei Euch nicht untergegangen, da ich ein Verifizierungsproblem habe und mich auf Bitpanda nicht einloggen kann.
Sprich habe ich kein Zugriff auf meine Investitionen.

Könnt Ihr mir hierbei helfen?

Gruss

Dear Bitpanda team, are you considering adding support for Iota?

Would be great.

https://iota.org/

Hey Bitpanda,

so I am still waiting for the 6000€ to come back (which can take up to 10 days - it takes only 1-2 days from Austria to Germany usually but ok).
So my boyfriend registered too and bought for another 3000€ which couldn't be delivered because the bank details were used in the past (the 6000€ I accidently used because I didn't know it needs to have my name on it). You guys replied after my post you canceled the 6000€ - thank you for the quick response.
Now we are waiting for your reply to the 3000€ and so we are waiting for almost 10000 € right now. Could you please check Ticket 105861 and give us an update.

Thank you very much and best wishes