[ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 31.

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: ansi on March 01, 2017, 05:35:41 AM

Hello

I gave my deposit address to someone to send me like $16 worth of BTC, didn't receive them on my wallet (they didn't show up there !)

Waiting your response.

You would need to give us more info about the transaction and your account then. You can send us a ticket to [email protected] or send me a pm and I will see what I find.

ansi

sr. member

Activity: 882

Merit: 254

Hello

I gave my deposit address to someone to send me like $16 worth of BTC, didn't receive them on my wallet (they didn't show up there !)

Waiting your response.

GameunitsSEO

member

Activity: 84

Merit: 10

Entrepreneur

Just want to say Thanks for your platform used it so many times. Kiss

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: gujo82 on February 15, 2017, 11:05:14 AM

What has happened with the ability to withdraw to PayPal? Option has been unavailable since at least yesterday.

https://twitter.com/BITPANDAcom/status/831459805004959744

gujo82

member

Activity: 71

Merit: 10

What has happened with the ability to withdraw to PayPal? Option has been unavailable since at least yesterday.

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: digitalcodes on February 13, 2017, 06:53:44 PM

Quote from: TwinWinNerD on February 10, 2017, 01:01:57 PM

Quote from: digitalcodes on February 10, 2017, 12:59:30 PM

Hello Bitpanda,

I sent e-mail, open ticket but i don't receive any answers,
I order payout paypal but i don't receive nothing, the status is still "Processing", and i have 12 confirmation on blockchain.

PayPal takes upto 12 hours as it's sent manually. Unfortunately opening tickets will not speed up the process as it's different departments.

Regards

ok its up to 12 hours i see its manually, first payout finish 5 hours later after the confirmation.

now i order again payout paypal and now i wait like 8 hours, and i'm in a hurry because i need to pay something, i know its up to 12 hours but how can i speed up the process? because now i really am in a hurry

EDIT:

its more then 12 hours and i still don't receive my money on my paypal status (Processing)...........

There are no outstanding paypal payouts at the moment. Can you please check and tell us your ticket id so that we can check your trade?

Unfortunately the payout process can't be speed up somehow.

digitalcodes

newbie

Activity: 19

Merit: 0

Quote from: TwinWinNerD on February 10, 2017, 01:01:57 PM

Quote from: digitalcodes on February 10, 2017, 12:59:30 PM

Hello Bitpanda,

I sent e-mail, open ticket but i don't receive any answers,
I order payout paypal but i don't receive nothing, the status is still "Processing", and i have 12 confirmation on blockchain.

PayPal takes upto 12 hours as it's sent manually. Unfortunately opening tickets will not speed up the process as it's different departments.

Regards

ok its up to 12 hours i see its manually, first payout finish 5 hours later after the confirmation.

now i order again payout paypal and now i wait like 8 hours, and i'm in a hurry because i need to pay something, i know its up to 12 hours but how can i speed up the process? because now i really am in a hurry

EDIT:

its more then 12 hours and i still don't receive my money on my paypal status (Processing)...........

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: digitalcodes on February 10, 2017, 12:59:30 PM

Hello Bitpanda,

I sent e-mail, open ticket but i don't receive any answers,
I order payout paypal but i don't receive nothing, the status is still "Processing", and i have 12 confirmation on blockchain.

PayPal takes upto 12 hours as it's sent manually. Unfortunately opening tickets will not speed up the process as it's different departments.

Regards

digitalcodes

newbie

Activity: 19

Merit: 0

Hello Bitpanda,

I sent e-mail, open ticket but i don't receive any answers,
I order payout paypal but i don't receive nothing, the status is still "Processing", and i have 12 confirmation on blockchain.

mnosal

newbie

Activity: 2

Merit: 0

Quote from: TwinWinNerD on January 18, 2017, 06:58:31 AM

Quote from: mnosal on January 18, 2017, 06:55:05 AM

Hello Bitpanda,

I e-mailed you a few times, but I haven't received any answers from you. But I can see that you are active on severals boards, so I will now try to reach you through here.

My issue: I haven't received money into my bank account from a transaction through the SEPA transfer option.
I know that you have a fully automated transaction system, which is cool. When it works. I know that mistakes can be made when entering personal bank information, but I checked several times and I don't think that I made any mistypes.

I really like your service, but receiving no answers from you is usually not a good sign. I'm not comfortable typing any personal information here in public, so maybe we can talk further in PM?

Best Regards,

Sure, just PM me your account email address. Please also add where you sent your mail to.

Regards

edit: answered

Issue resolved. Brilliant support!

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: mnosal on January 18, 2017, 06:55:05 AM

Hello Bitpanda,

I e-mailed you a few times, but I haven't received any answers from you. But I can see that you are active on severals boards, so I will now try to reach you through here.

My issue: I haven't received money into my bank account from a transaction through the SEPA transfer option.
I know that you have a fully automated transaction system, which is cool. When it works. I know that mistakes can be made when entering personal bank information, but I checked several times and I don't think that I made any mistypes.

I really like your service, but receiving no answers from you is usually not a good sign. I'm not comfortable typing any personal information here in public, so maybe we can talk further in PM?

Best Regards,

Sure, just PM me your account email address. Please also add where you sent your mail to.

Regards

edit: answered

mnosal

newbie

Activity: 2

Merit: 0

Hello Bitpanda,

I e-mailed you a few times, but I haven't received any answers from you. But I can see that you are active on severals boards, so I will now try to reach you through here.

My issue: I haven't received money into my bank account from a transaction through the SEPA transfer option.
I know that you have a fully automated transaction system, which is cool. When it works. I know that mistakes can be made when entering personal bank information, but I checked several times and I don't think that I made any mistypes.

I really like your service, but receiving no answers from you is usually not a good sign. I'm not comfortable typing any personal information here in public, so maybe we can talk further in PM?

Best Regards,

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: shannen87 on January 10, 2017, 12:42:03 PM

Hello, I was wondering if you were planning to add PayPal as a payment method to buy BTC from your site. Thank you.

Hello,

we would love to, but as you know PayPal is highly reversible, so this is not really an option.

Regards

shannen87

full member

Activity: 224

Merit: 100

Hello, I was wondering if you were planning to add PayPal as a payment method to buy BTC from your site. Thank you.

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: frediiii on January 04, 2017, 04:00:44 PM

Quote from: TwinWinNerD on September 29, 2016, 06:08:07 AM

Quote from: frediiii on September 29, 2016, 06:07:00 AM

Are you planning on adding XMR to the platform?

No, not right now.

Regards

Any change in that policy?

No, and it's unlikely that we will add it in the near future.

Regards

frediiii

full member

Activity: 335

Merit: 100

Quote from: TwinWinNerD on September 29, 2016, 06:08:07 AM

Quote from: frediiii on September 29, 2016, 06:07:00 AM

Are you planning on adding XMR to the platform?

No, not right now.

Regards

Any change in that policy?

AvL42

full member

Activity: 216

Merit: 100

Thanks a lot for this fast reply. I'll be more relaxed now... :-)

Quote from: TwinWinNerD on January 03, 2017, 02:23:19 PM

Quote from: AvL42 on January 03, 2017, 02:18:28 PM

I'm a bit unhappy about "Amazon" being the default choice for payouts.

I have that fear that once I decide to sell my btc balance with that "alles verkaufen" button, I'll probably forget to select "sepa", and essentially throw away all my money.

Is there a way to pre-configure my personal preferred payout option (didn't find such a setting), or does Amazon require them being the default?

Thanks for the feedback. Will be likely changed soon.

As for choosing the wrong option, there is still the two steps that follow, so don't worry

Regards

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: AvL42 on January 03, 2017, 02:18:28 PM

I'm a bit unhappy about "Amazon" being the default choice for payouts.

I have that fear that once I decide to sell my btc balance with that "alles verkaufen" button, I'll probably forget to select "sepa", and essentially throw away all my money.

Is there a way to pre-configure my personal preferred payout option (didn't find such a setting), or does Amazon require them being the default?

Thanks for the feedback. Will be likely changed soon.

As for choosing the wrong option, there is still the two steps that follow, so don't worry

Regards

AvL42

full member

Activity: 216

Merit: 100

I'm a bit unhappy about "Amazon" being the default choice for payouts.

I have that fear that once I decide to sell my btc balance with that "alles verkaufen" button, I'll probably forget to select "sepa", and essentially throw away all my money.

Is there a way to pre-configure my personal preferred payout option (didn't find such a setting), or does Amazon require them being the default?

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: dimp on November 26, 2016, 07:18:30 AM

Thank you for the reply, just inform us if there is any change.
Most Neteller users had a virtual card for purchases on commercial sites and gambling, some of them were using plastic cards for withdraw their earnings.Not supporting Tunisia is missing an opportunity of thousands of potential customers.

Of course we will inform the bitcoin community for changes like accepting new countries.

best regards,
Sebastian
Team BITPANDA

Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 31. (Read 96437 times)