Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 30. (Read 96404 times)

Just FYI, it's already fixed and in your BitPanda account.

Regards

Hi Paul,

Thanks for the response.

Yes I opened a ticket. I know it was 4 months ago, unfortunately working away and now I've come back I've noticed when reconciling my transaction list that I'm missing 0.298 BTC. Glad I checked to be honest.

Hopefully hear from your support soon.

Best,

Hobo.

Our support nearly always answeres within 24 hours. Did you open a ticket or write an email to [email protected]?

Anyway, just fixed your problem. That transaction was 4 months ago though

Best wishes,
Paul

I've used BitPanda a couple of times to sell and it's great.....until you have an issue. It seems the only way you can get help is through this forum from what I've read.

Here's the issue I'm having

I deposited some BTC and it seemed to get stuck, with no confirms. BitPanda then cancelled the deposit on the website, but eventually after a few days the BTC was confirmed. As it was cancelled by BitPanda, according to Blockchain, it has been sent or swept from my BitPanda wallet to one of BitPanda's wallets and I don't have the BTC, nor will anyone at BitPanda reply to my support ticket or through the facebook page.

I think BitPanda is great until you have an issue where support is non-existent.

  Help please.............transaction ID: eeb4d903fa9c21204607e60a904171f768fb66be3df946d0d4d86a5c05a3cada

Thanks

Hobo

We had to temporarily disable ETH buy. It most probably will work again later this day. Sorry about the inconveniences.

Did your purchase include ETH? Or just BTC? Since the ETH option seems to be gone from the page and I dont understand why. There is no official announcement or any hint as far as I can see

Today I purchased 600 Euro Amazon.de Voucher from Bitpanda, and everything was correct and OK.
Thanks from Bitpanda.

Fact is: they have my money, paid by most safe way of payment for them (Sofort-Transfer), but they are not paying bitcoins. 3000 euros are currently lost due to their scam. Promised to pay me on Monday or Tuesday - will see.

Worst thing is not that they put hold, not paying money or anything. Worst is their crazy service, no responses, very ugly and impolite service. Such a customer non-oriented service will die sooner or later.

This actually contradicts your own statement. In no way are they scamming you if you still receive your Bitcoin.

---

I just dropped by in case that Bitpanda is not aware of the case that was raised against them in Scam Accusations: https://bitcointalksearch.org/topic/bitpandacom-bitpanda-possibly-is-a-scam-bitpanda-scammed-for-3000-euros-1813367

Latest email from scammers:
"we have read everything. You will not change anything by furiously writing posts or tickets. The case is absolutely clear to us and there is no space for negotiations. You will receive the Bitcoins as soon your money arrives on Monday or Tuesday. All payment method will be blocked, so you can only withdraw your Bitcoins. Afterwards your account will be permanently closed. If you feel the urge to contact a lawyer and sue us or whatever comes to your mind, please go ahead. The decision by our risk team has been made and we can and will not accept you as our customer. You are not allowed to open an account on BitPanda. Please find a different service that allows your business.

This is the absolute last statement you will receive form us. You will be informed via email as soon the we have received your money, so you can withdraw your Bitcoins."

To start as clear as it is: I was not negotiating anything with those scammers. I was only telling them that "Instead of sending an email like any normal company would do "please apologize - we will put transaction on hold until we receive your payment", you prefer to ignore me in your tickets and to provide absolutely ridiculous responses to my questions both on public and in tickets...".

AVOID at all costs. Case is clear for me: they don't have money or trying to scam.

Payment through Sofort is a risky payment method? Are you joking here again?

Also, in the meantime got your email:
"as you have violated your terms we will terminate your account. When your money arrives on Monday you can withdraw your BTC."

What have I violated? You are a real joke. "We will terminate your account", but "you can withdraw your BTC". So terminate or withdraw?

P.S. Or are they saying that I have violed MY terms (your terms)?! Could I have violated my terms? Maybe But not their...

"However, Coinimal may not transfer Bitcoin & Co until the payment
has been received if the customer uses certain (risky) payment methods."

Please read this. Sofort is SEPA transfer. You can contact Sofort and ask them about this.

If you want further answers contact the support.

Regards

PS: Just for other people reading this, BitPanda has never scammed a customer for a single cent.

So now it's official - Bitpanda is a scam?

Read your own point 3.7 of ToC:
With the exception of SEPA-transfers, which have to be processed manually by Coinimal and
therefore require longer processing times, Coinimal's offered services are available to the
contractual partner without interruption and around the clock. The processing is performed in
a fully-automated manner. However, Coinimal may not transfer Bitcoin & Co until the payment
has been received if the customer uses certain (risky) payment methods.

This wasn't a SEPA transfer - this was a secure Sofort transfer, where Sofort guarantees safety of the transaction.
Sofort is in a no way risky payment method as known by everyone.

LIES! And a link to a ToC point which has nothing to do with the case of delay of paying me. You already got the payment through Sofort, I'm sure.

I have contacted the support 9 times over last 3 days. I have receive 1 short answer, which says nothing, 2 hours after going public. Everything else was ignorred by you.

You not even answering to questions sent to you in a reply (here you responded in the meantime- there you didn't)!

As always, we will not discuss customer matters in public.

Also because you quoted the ToC, please read 3.7, we absolutely have the right to wait until releasing the Bitcoin.

If you want further answers contact the support.

Regards

To users who trusts Bitpanda their money - some facts below to think about.

Proof that transactions are really pending since over 48 hours:
https://ibb.co/ebq1ov

Transaction details:
https://ibb.co/ebq1ovhttps://ibb.co/kpHQFa

https://ibb.co/mPCsva

And proof that money were taken from the account:
https://ibb.co/fkMKaa

https://ibb.co/cj2gov

Proof that I'm a fully verified user:
http://ibb.co/icV1ov

Proof that their SEPA takes "2 working days" (also take a note they talking with customers using "du", which isn't respectful at all):
http://ibb.co/ehEGMF

Proof that the "BTC to SEPA" exchange transaction was done on 05.02, on Monday morning:
http://ibb.co/hXAZ8v

Proof that money arrived only on 09.02 (4 working days later):
http://ibb.co/mcWP8v

Proof that only after I went public they decided to respond to a ticket created 2 days ago:
http://ibb.co/dXSmMF

Investigating what? Payments were succesfully processed through Sofort system, money have reached your account in Austria latest on Friday morning, both payments have status "We received your Payment and are sending your order right now." and I was not contacted by anyone from your "risk team". There are no answers to any email or ticket either.

I suggest people not to buy or sell anything through Bitpanda at least until this issue is resolved.
They are most probably scam and when you start complaining - they start to get even more "formal" and "not speeding up anything".
Very unprofessional approach to the service.

I'm going to initiate a process against Coinimal GmbH on Monday, will send all details to my lawyers in Wien - BLS Rechtsanwälte.

Under Terms & Conditions https://www.bitpanda.com/legal-and-privacy published on bitpanda.com website - it's not allowed to block my money, especially without explaining anything and just ignoring me until I go to the public.

We do not discuss customer details, or orders in public. I am pretty sure you realize that this would not be very professional. However, you are absolutely right, we are the fastest platform, but your orders are not processed yet, because we are investigating your account. For everyone else the service works instantly as usually.
Please be patient and wait for the response form the risk team. You will not speed up the process by creating an account here and protest.  
We will not answer any of your posts here anymore. Please wait for the email from our risk team.

Thank you,
Sebastian
Team BitPanda

I would like to put my comments to public.

I do NOT recommend to use Bitpanda services. There are huge problems with both payment processing and communication!

I'm a fully verified user! I have done transactions for many thousands euros and paid in fees probably $400-500 already.

And every second transaction with them gets it's problems...
Either it's processing for hours (even it has status "We received your Payment and are sending your order right now") or something else happening suddenly.

I have bought on 02.03 bitcoins for 3000 EUR (in 2 transactions - 1000 and 2000). They advertising that this service takes 10 seconds ("Processing Time: 10 Seconds").

I'm still sitting without bitcoins and what's even worth - without any answer from their lowest ever level of customer support!!!

They never apologize for mistakes, they never say what's the reason for problems and what has happened...

I really recommend to avoid Bitpanda. If they not gonna end as a scam very soon - I'll be surprised.

Order ID   1214922947485079808 (0.80263651 BTC) and Order ID   5258326038980536356 (1.60200000 BTC)

Real shame! I was hoping that Bitpanda will be a great service... to buy and sell bitcoins... but payments from them took over a week (SEPA which normally is same or next day)... and even purchase of bitcoins "within 10 seconds" in reality is "many days"...

Your payment had to be investigated, thus the delay. Sorry for the bad communication. This should have been communicated to you instantly!

Regards

I bought bitcoins for 120 € with skrill yesterday. I have bought bitcoins three times before and get the coins instandly. But this time i am waiting nearly 24 hourse and nothing happend. I wrote the support, but dont get an answer. I bought the coins always with the same skrill-account!
You attract with instand processing, but dont do that and dont answer on questions!