Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 29. (Read 96187 times)

Hi.

So I did a stupid mistake yesterday when I was transferring some Litecoin to Bitpanda to try out your service. I accidental copied the bitcoin address and  because of the format for bitcoin and litecoin multisig is the same the transaction went tru.
This is of course my bad.

But I do have to question your support answer: "unfortunately we can't help you if you sent LTC to a BTC address. Bitcoin/Litecoin transactions are irreversible. Please make sure to use the correct address next time." since I think this is not a good answer. Cuz I do know it is possible to retrieve Litecoins that are sent to bitcoin mulitisig wallet by importing the private keys.

Therefore I must ask: Is it because you do not know how to do this or because you do not want to do this. Either way I do not find the lack of solution very reassuring.

Also I think you really need to do something with your user interface - because I will not be the last one to do that error. Take in account that both the litecoin and bitcoin tab is extremely similiar and if the webpage reloads after you have clicked on the litecoin tab the bitcoin tab becomes active again. - Atleast keep the two wallets on different pages or at the same page, so a unintentional refresh of the page screws people over

And the irony in it is that the main reason I tested Bitpanda was due to researching other services to reduce the risk of beeing screwed by regular exchanges frequently freeses fund or getting hacked. And to this date I have not yet lost any coins due to hacks, bankruptcy or fund freezing in regular exchanges. And as soon as I start thinking of finding more secure sollutions I of course get rekt right away.

Well - it was not a very big amount since I always try out services with low amount of coins, but anyway, in my spreadsheet Bitpanda never the less is listed with a 100% loss.

You will be paid regularly with the voucher amount. These vouchers have a lifetime of 180 days. You can order with them in a voucher alone order or the voucher will be calculated into a coin buy you do.

The lifetime bonus isn't touched by that.

Best regards,
Sebastian
Team BitPanda

Question regarding 'tell a friend' programme. On the website it says:


Then asterisk note says:


Are 'lifetime bonuses' limited to 180 days? Or was it meant only for the €2.50 bonus, but if so, why did you put asterisks for both bonuses? Bit confusing.

Also, will you be implementing​ "sell" options for all the supported cryptos other than Bitcoin (ETH, dash, LTC)?

In case you didn't receive a response from us yet please let us know your ticket id so we can check your case out.

Hi, I have submitted ticket as I can not get into my account due to "The 2FA code your entered is not correct."

I have autheticator and I am sure the 2FA code I am submitting is correct.

Please help on how to get into my account.

Thank you in advance.

You do not have to log in in order to send us a ticket. Just send us an email from your BitPanda-Email address to [email protected].

Hello Lauda,

we will publish a detailed blog post once this topic becomes closer to reality. Right now our stance is that Bitcoin is the Bitcoin network with the full economic majority behind it. We will be very careful with any attacks on Bitcoin and any forced forks that have such ugly politics behind it will have to prove themselves over time before they can even be remotely considered Bitcoin.

Regards

Any news about this? I will be releasing a write up/summary on companies in their respective branches that are anti-fork (altcoin in this case). This will also include those neutral/undecided and those who are for it (practically nobody). It would be nice to include Bitpanda.

---

To avoid another post:

I'll put you under neutral for now; thanks!

I am not able to log in to my account, and I really don't understand why. I would like an explanation, I can't open a ticket because I can't log in.

my account id: is saher dot farouk at hotmail dot com thank you very much for your support

Can you please send me a pm with your ticket id so I can check your case?


Bei Problemen mit dem eigenen Account ist es immer besser den Support zu kontaktieren. Doppelaccounts bedeuten immer Probleme. Bitte sende mir eine PM mit deiner Ticket ID. Ich würde dir dann in deinem Ticket antworten.

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Hi,

Without any notice our account got closed they said it came from risk assessment team it can not be reversed or discussed and we can not have any other accounts. We did not violate any policies nor do anything wrong. We were advised to contact support who didn't reply.

We really enjoyed your service and we rely on it. Please assist us. BitPanda is important to us.

You got a reply to your ticket.

regards

Hi,

We have a verified account with unlimited options, suddenly Skrill disappeared from our payment options and we were mainly relying on  it in our transactions.

We tried contacting support but we didn't hear back from them.

Can you please assist us? We used it many times than it disappeared without any notice.

We offer a tell-a-friend program where everyone can be rewarded for referring new customers to BitPanda. Everyone can check it out here: https://www.bitpanda.com/tell-a-friend

There are more details in the account then.

He's probably talking about some kind of loyalty program, bonus or special offer for buying on the page, although serious vendors are seldomly offering promotions like that.

Can you please explain what you refer to?


We currently are discussing our stand on this topic and will publish the outcome once we decided.

Could BitPanda clarify their stance on the hard fork contingency plan? http://www.coindesk.com/bitcoin-exchanges-unveil-emergency-hard-fork-contingency-plan/
Signed by: "Bitfinex, Bitstamp, BTCC, Bitso, Bitsquare, Bitonic, Bitbank, Coinfloor, Coincheck, itBit, QuadrigaCX, Bitt, Bittrex, Kraken, Ripio, ShapeShift, The Rock Trading and Zaif"
+ BitMex as well: https://blog.bitmex.com/a-statement-on-the-possible-bitcoin-unlimited-hard-fork/

no bounty sir ??

Sorted! Cheers 

So there we have it - great service, bit slow on the website for support, so any problems use this forum and problems are sorted out pretty much straight away.

A* service from BitPanda, keep up the good work 

Best

Hobo.