Topic: [ANN][EXCHANGE][REALTIME] Crycurex.com exchange - page 10. (Read 26769 times)

You are obviously having great difficulty in understanding this.

* Not all your users joining crycurex from this thread
* Not all your crycurex users are aware of this thread

YOUR website was heavily advertised on both CoinyeCoin.org and on the CoinyeCoin IRC channel - even coinyecoin users are not mind-readers enough to know that you publish your terms on here and NOT ON YOUR WEBSITE.

Like I said, it proves you have plenty of back-end experience but zero thought for your customers.
PS: You are a business now, start thinking a bit professionally while you might still have a bit of reputation.

Crycurex, what is the status on the deleted accounts? Have you confirmed the problem with your admin yet? In IRC there are several of us who have had our accounts deleted. Please clarify what the current situation is on the issue.

Thank you very much for your post But you are new user they may think you are part of my team

Thanks anyway

It was meant that as I am at beta testing I do not edit terms and conditions as I would edit them 4 times a day .... therefore I mentioned here in thread that users should check:

Terms and conditions
and even
1st and 2nd post of this thread ...

as I try to keep everything updated and its easier update forum post then Terms

From a very legal aspect yes you are right, all important informations regarding users account including fees have to be stated in terms and conditions.


But from the very legal aspect whole bitcoin /alcoinworld/ needs lot of legal adjustements, fixes etc.

Banks are one big ponzi, scam and "toy" of few people .. and I know their TandS are with font 7 and have 10 pages, just to steal from clients as much as possible. On other hand they work on their TS every day since 1800 year ...

Most important for me right now is, have 100 % secured and 100 % properly working trading, depositing, withdrawing system and user-interface.

I would like to say thank you to crycurex for processing my withdrawal which initially had some issues.
I have just received 16million coye which were stuck for a few days.
Once my account was checked it was processed fast, even with this large transaction.
Crycurex is very busy working on resolving issues so please hang in there if anyone is having problems.
I have now resolved all my issues so may deposit more in the future.

Hang on... are you actually asking me if I consider publishing fees and limits for withdrawals important?

I reckon you would make a great banker: "Yes sir, you can deposit this large cash deposit into a savings account; but I won't tell you if you are ever allowed to withdraw it or how much of a charge I will make for withdrawing it....."

Now you tell me. If you went to a bureau de change to make a foreign currency transaction, would you like to know what fee they will charge? This one last alone is enough to warn anyone about how little you know beyond coding an exchange website.

Thank you for that, I have to admin that yes, you are right, that link reffers to 404 page, my mistake, i didnt notice that. (its already fixed)

Yes terms and conditions do not refer for fees, fees are only mentioned in first post of this thread, but I may add it to terms and conditions also, if you find it important.

But I do not agree that crycurex.com is not managed well, as even big comapies with their webistes has some "missing informations" or "invalid links" there ...It is no excuse I know, but I repeat myself, plesae keep in mind we are still "Beta testing" and we are online for 4-5 days now

darrenwgray I aperciate your comments, and its very useful that you browse my website. Thank you.

PS: And I hope you will find something positive, soon

Thank you for your reply.

- I must surely correct you though that when you register (and accept the terms and conditions on registration) the link from T&C's goes to the URL /en/terms-and-conditions/29/ which then brings up a 404 Page. which states:


- I checked the terms and conditions on your Terms and Conditions page (the one you can only see after you log in) which has NO REFERENCE to withdrawal limits or fees - yes I have just checked your /info/terms/ page and there is still no reference. When you are withdrawing any crypto-currency on your exchange it would be perfectly simple to have a note on there stating what the minimums and fees are (just like your big red letters about only depositing once into a wallet).

If you are relying on terms and conditions published on this forum, you should be linking the terms and conditions button to the first post of this forum



As for "some trojan horse" I do not get into the internal affairs of whatever fight you and cryptorush are into at the moment; so no, I did not know anything until I read about it on their IRC after mentioning how poorly managed Crycurex seems to be. If it is too ladies having naked mud-wrestling on a live stream; I might become interested. Likewise I do not have a problem with Lom, he is your staff member so if he makes a mistake it's your fault.



At the end:
I still have nothing positive to report yet.

write  me on IRC please


https://kiwiirc.com/client/irc.freenode.org/?nick=yournick|?#crycurexsupport

Crycurex,

I made a MRC deposit and it went through fine.  I wanted to make another deposit about 20 min later and it gave me the same deposit address.  Knowing that you say to only use address once, I hit the Make Deposit button again to see if it would generate a new address and I get a message saying 'Deposit for this currency is pending. Please wait for admin confirmation.'    How long should I wait before trying to make another deposit?  It currently shows a blank deposit for 0.0000000 , transaction ID is 3668.

I dont say every customer with neutral or negative experiences are paid ....

I see you had to wait 12 hours for deposit or withdrawal or both. I am sorry for delay, our still does not work on 100 % ... but what you expect ? Everything will be smooth after 4 day we launched our site ? Well sorry but its impossible, I do my best improve every aspect of exchange.

You had delay, ok sorry for that, but there are 300 deposits daily, some of them are processed in 5 minutes some of them in 12 hours .. like yours ... but most of them are processed very fast.

Usuually, when customer is satisfied, he doesnt need to write on forum, but if customer is angry he wants to inform everyone, I am same. When I am angry I do the same.

TO you problems:
If your withdrawal have been cancelled, that usually means its value was too small (0.001 btc or lower) as I see you deposited 76 000 coye, it would be the reason of cancelling.

Look at cryptsy - they still have lot of problems and lagging system and they are 1.5 year old... so please do not expect miracles from me, I do my best and I try to improve my services every day.

And once again, I dont say everyone with neutral/negative experiences with crycurex.coom is paid hater. You are not because problems you described are real and sometimes delay may occur, sorry. But every day, delays are smaller

Yes I see I have already answered you ... if it was my mistake i will make official apologize to you ..

Don't help this guy. Don't trust him. Don't reply him. He scammed me yesterday. Just because his too stupid to earn money with altcoins in a legal way he has to scam people. Stupid mofu.

Although I was impressed when I was convinced from the CoinyeCoin IRC channel to try out Crycurex I am (not really) shocked to see that it is a bit of a fiddle.

Lets go for the basics:
* I was asked to sign up and agree to the terms and conditions of the website; when you go to the T&C page it comes back with a 404 page in what appears to be an Eastern European language - possibly Polish.
* I followed their activation key procedure and logged in and thought how reasonable it was for a beta.
* I clicked on their terms and conditions fairly basic blurb about how they are not responsible for cryptocurrencies who end up getting sued, etc, etc.

I then make a few very small transactions and get a very small BTC balance 0.00006xxx something - I then go to withdraw it (to test their withdrawal process - you need to have confidence in these places before you use them)

It got rejected. So I asked on their support IRC.


darren-w-gray  So... what is the minimum withdrawal rate for BTC then?
CC-Support-Lom  There aint minimum withdrawal, but notice withdrawal fees
Btc withdrawal fee = 1-2 %, minimum Btc withdrawal fee = 0.001
darren-w-gray  It does not say that at any point from log-in to actioning the withdrawal.
CC-Support-Lom  On forum, https://bitcointalksearch.org/topic/annexchangerealtime-crycurexcom-exchange-417981


Crycurex are obviously only expecting their customers to come from this thread; otherwise they might have thought about the basics (like information for those that they got direct from the CoinyeCoin IRC channel) who have never been to this forum before. You would think that they have some sort of information on their withdrawal page about what the minimums and fees are; but they have forgotten about the basics.

I hate to say it, but at the moment Crycurex is all about the back-end making money and nothing about the influx of first time users that CoinyeCoin's notoriety was meant to attract....


PS on the plus side BitCoinTalk has got a new user.... I never knew you existed until today!

Ok here's my experience... with crycurex. I agree with del and ratcatcher that your rep might have been damaged.. irreparably maybe.. and ratcatcher has it right you might need to take a step back and focus on the technical and customer service aspect of your aspect.

I deposited abt 76K coye and it took over 12 hours to credit.. i sent a pm in here, went to your irc channel, and even tried skype but i never could get in contact..Until you finally posted the alternate crycurex support irc channel in this thread... You keep asking us not to post here as you wont respond but your not available anywhere else.

Anyway after finally getting to your support site your only reponse is that deposits are being confirmed can you wait for another 1-2 hours or do you want me to refund.. I opted to wait as i had already waited for 11 hours by that time.. about an hour or so later it was credited.

I sold the coye for BTC and tried to process a 0.01BTC withdrawal and figured i would have another 12 hours to wait.. 12 hours later no BTC and i log into crycurex to see that...i had the original COYE back and system was reset. Which defeats the purpose of an exchange at that point i gave up and sent a withdraw order for my COYE and that took another 12 hours plus a post on this thread to get confirmed.

Please stop giving your standard answer of "there's no problem" an exchange where trasactions are reset back to original is a BIG problem.. I understand English isnt your native language but the issue remains that you really do need to work on your customer support aspect.

i am not a paid anything.. I haven't tried cryptorush and the first i heard of it was in here. I might give your exchange a shot again in the future but thats when your out of BETA... and i see more positive responses in here.

Good luck

Crycurex I have sent a video to your mail id Please do the needful

Are deposits still being processed by hand?

I LOL'd

No worries man, haters gonna hate