Topic: BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker - page 62. (Read 367790 times)

You responded to him 3 days ago. 

You've refused to answer my questions though.

We apologize for the delayed response on this ticket as our thread has been very popular as of late.  Many of the heads up sitngo's are not available on Betcoin at this time however you can play them through our parent site ACR anytime.  WE will keep you posted as to when they return, but they were removed quite some time ago.  We thank you for playing with us and we are here for you anytime. 

Lol, Yes I did mention efficiency and expediency in one place and that is the Betcoin ticket system where we handle over 100 tickets each day.  99 out of 100, daily know of this place, I guess you are the 1 out of 100 that doesn't because you ask question here, the casino thread and the tickets and expect efficiency! 

Lastly, you remain confused because I am a woman, not a "funny man!"

Betcoin Jessica

OK, thanks.

It would be good to have a single place where we could post our support issues rather than having everything spread out like this. Unfortunately I don't know of any such place.

Did you just mention your ticket system and "efficiency and expediency" in the same sentence? You're a funny man!

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Plo8,

I believe that you are passionate about creating a safe and pleasant environment to play online poker for Bitcoin.

I doubt you will believe this, but I have the same passion.




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Oh Yeah, I totally admire your tenaciousness, and stamina. And of course you know, or i hope you know, i respect your efforts and your sincerity.

I do have a deep loyalty to Betcoin, and i am as i have said in a unique position to see the integrity of the decisions made, on a daily basis.

For those who do not know me, I do sometimes assist (only in a small capacity) with support on site, and help staff with design and promotion of Betcoin.ag ...So there is no doubt my opinions will be biased. I try to be fair and honest to an extreme and have earned a reputation as such. But there is indeed Bias, and that i can not help.

I have been with Betcoin since its infancy and thru its puberty. I agree OH YEAH that we coulda shoulda woulda done a few things differently, but over all i give a score 98% ..... A+ overall ..... ( but perhaps B- in communications .. imho that is the true issue at hand.) I would like to see us develop a Bulletin Board within the site to help with that.

It simply is not possible to please all players 100%...... but decisions are always made with the players benefit at heart. I have first hand experience seeing the great lengths Betcoin goes, to do right by it's players. And the VAST MAJORITY are very happy.

One thing Betcoin cant tolerate at a support level is badgering or spam, it robs the resources needed to accommodate all the new player's support requests. Due to the phenomenal growth we are experiencing, we get a lot of simple support requests that can be very quickly resolved, it is just not fair to leave a brand new player waiting 15 minutes for a 60 second fix. (1st time w/d or deposit or p2p or casino bonus or how do find my bonuses, simple stuff)

We have not been perfect, We are pioneering something special here. I am pretty sure some lessons will be learned as we go. This is good stuff, a public discourse is how things get better and better.

We do not wish to discount the message because of the messenger, however to some extent that does happen. If that party is overly demanding and badgers support and or spams support. Never the less, efforts are made to help, until it becomes counterproductive.

I do not participate at this forum often, i simply do not have time, but will try to go thru this thread and although i do see some valid points in your posts, the accusations you make are way off base.

The absolute last thing Betcoin would do is act unethically or w/o great integrity. There is just way to much at stake, and besides we simply are not that type people. I know the character of the Staff at Betcoin, and I have 100% trust, they will always, do their very best, to do right, by our players. 100%

I dont wish to banter back and forth via a forum, i simply dont have time. But i did want to give my honest opinion of Betcoin.

I am very proud of Betcoin and i have great confidence in the Betcoin brand. They are, and have proven worthy of my trust, time and again. I trust them implicitly to do their very best with players needs first and foremost. This is as honest as i know how to say it.

 


~~plo8

Thank you Junko!  You are precisely correct.  We have the poker thread, the casino thread, support tickets and live chat all answering the same questions that is now confusing even the people answering and asking the questions!  This is why we try to keep all support questions in tickets for tracking, efficiency and expediency.  On top of that we have multiple staff members contributed to each outlet. 

Here is the response that was already given in another thread to your questions that you are unaware of, but where you asked the questions: https://bitcointalksearch.org/topic/m.13080967

They told you in their response to your last post in the betcoincasino thread.

When replying to this question, please use this thread and not the channel of which I am unaware.

Thanks.

We will keep you updated!



We are getting a lot of questions PM on at Betcoin.ag regarding the full schedule so we wanted to share the full schedule here:

All payouts are in the bitcoin value of course at Betcoin Poker. 

Plo8,

I believe that you are passionate about creating a safe and pleasant environment to play online poker for Bitcoin.

I doubt you will believe this, but I have the same passion.

I think Betcoin did you the favor of making you an official "site pro" and you feel like it's your responsibility to stay loyal to them no matter what.  But you're ignoring your responsibility as a poker player and it's doing more damage than good.

Please, just listen to me, go back and read all my posts in this thread objectively and respond.  Some of them are long and complicated, but it's your job.

I believe you have done little more than looked at each of my posts and written me off as just another player that loves to bitch.  Perhaps you are afraid of what you may learn, I don't know .

I challenge you to explain why any of my issues are not valid and don't deserve a valid response. 

Also, your son (another "moderator" on Betcoin) offered to speak with me over the phone to discuss the issues.  We exchanged texts and he eventually blew me off.  I'm not going to pester him by texting over and over, but let him know I'm still willing to speak with him, or you, or anyone to discuss this.  I'm doing everything I can to prove that I am not full of shit and I'm not going to stop without exhausting every option. 

Doesn't he work for your company?  Why have neither of you said that?

plo8monster, thank you for sharing your experience.  We will continue to work very hard to provide an exceptional place for everyone to enjoy.  We thank you for being a part of our great and growing community. 

ftwbtc1, thank you for your interest in this tournament.  It can be found in the lobby.  Quite a bit of activity here in the forum!

I'm not saying it's a scam. Perhaps part of the problem is the language barrier. What comes across as crappy customer support may simple be the result of support agents not understanding the language well enough. It's hard to tell the difference between being issues being willfully ignored and honestly misunderstood.


That seems to suggest that around 20% of your users have trouble every day. That in itself is a worrying sign. What are they all having so much trouble with? It seems to me that you have too many players on a site that isn't really ready for prime-time yet. Fix the bugs first, and then focus on attracting players. Doing it in the opposite order is just making more work for yourselves.


I'm not familiar with either BetCris or WPN, and so haven't ever experienced their customer support. How does it compare to yours?

Forget the word "scam". All I said was that the only place I've seen negative feedback repeatedly ignored or labelled as "FUD" is for services which ended up being scams. Legit services tend respond to negative feedback in a more professional manner.


Where was "Monday at the latest" stated? I've not seen it anywhere. Is it possible that you are replying to me via some channel I'm unaware of? That could explain a lot.

pukis, yes it would be nice!  We have many satellites and to the main event.  Get qualified and good luck.  Wouldn't it be great to take home 560 bitcoin!

Don't you work for Betcoin?

With everything going on I had to come share my experience at Betcoin.

Betcoin is my place to play because from day one they have kept their word with me...

I respect Betcoin's integrity. I am in a unique position to see just how sincere and deep it runs.

Because we share the same passion: to create a safe and pleasant environment for you bitcoin players to call home.

Because the Betcoin Staff and Dev team, know how to make a cake from scratch, I look at Betcoin.ag as one stop shopping...I look back to where Betcoin came from, to where Betcoin is now, and to where it is going with Betcoin.ag as a Haven. It even gets to feeling like a home game with the camaraderie and the feuds between players.

I love the VIP, i just hit emerald II and it gets pretty juicy now....It beats any out there that i know of... and is less complicated by far...

Most of all i just love the Betcoin.ag community .... and the Betcoin.ag forum,(that allows us to know each other)
that allows players to help other players.... and i always get a warm fuzzy feeling when i see that happening... I truly look forward to seeing all the Betcoin.ag members daily....

~~plo8

Sunday December 6 Main Event, it would be nice to win a ticket through satellite, one time plz 

Do you think my posts in this thread are just trolling you?

Why have you ignored me and the issues I bring up?

Why not present a valid defense?

Why did you ban me?

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