I joined through a affiliate link and planned to play later in the day but I forgot the password. To change it I am told to sign a signature from my wallet which I never connected to the site.
Have never played and it will not let me create a new account. Have sent two tickets to support with no response. Live support is never on when I check.
The guy on this forum that gave the link just spams his deals and does not help.
Please help me play.
Topic: BetCoin.TM Bitcoin Casino | Poker | Slots | Sports | Live Dealers | And More! - page 3. (Read 49092 times)
April 03, 2016, 10:15:48 PM
March 30, 2016, 12:27:30 PM
hey betcointm it's very very funny and very bad your customer agent live chat "angel" I just ask simple questions about AGIN and betcoin.tm :
I want ask about AGIN, AGIN and betcoin.tm is the same ?
how to make withdrawal there AGIN ? cause I didn't see anything about withdrawal there AGIN
for withdrawal you should move your balance from AGIN to betcoin.tm isn't it ?
but to play on AGIN just click enter AGIN from betcoin.tm ?
and then she reply : is your account new ? hang on let me check it with level 2 support, ok
she make me wait too long and then I reply : I'm gonna end the chat if your still make me to wait much longer
and I surprised she's end and close the chat
it's very bad and bad manners as customer service
I want ask about AGIN, AGIN and betcoin.tm is the same ?
how to make withdrawal there AGIN ? cause I didn't see anything about withdrawal there AGIN
for withdrawal you should move your balance from AGIN to betcoin.tm isn't it ?
but to play on AGIN just click enter AGIN from betcoin.tm ?
and then she reply : is your account new ? hang on let me check it with level 2 support, ok
she make me wait too long and then I reply : I'm gonna end the chat if your still make me to wait much longer
and I surprised she's end and close the chat
it's very bad and bad manners as customer service
March 30, 2016, 12:13:19 PM
where are customer agent live chat ? I don't see them today
Let me solve my personal issues with betcointm (if he want to solve it
) and will write here many things 
you have a personal issues with betcoin.tm hope your issues resolved soon and it's good you want to share with us many things after your issues resolved.
March 30, 2016, 08:18:30 AM
where are customer agent live chat ? I don't see them today
Let me solve my personal issues with betcointm (if he want to solve it
) and will write here many things March 30, 2016, 06:48:53 AM
where are customer agent live chat ? I don't see them today
March 29, 2016, 12:24:28 PM
Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,
They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone 
Yes we come to answer questions on the forum but it's much more efficient for us to handle issues via our live chat. We encourage you guys to use it! If the support member cannot answer the question it will be referred to a superior who will take care of it.
LOL Still looking for cashbacks, can you check that thread and Cashback what is Mentioned.
March 29, 2016, 08:36:21 AM
BETCOIN.TM IS SCAM !!!
my username : santosh000
I deposited money but WOW ,I cannot withdraw it , please explain such behaviour !
THE FUCKING CHAT AGENT TOLD ME THAT WITHDRAW IS PENDING, HENCE I GAMBLED BALANCE LEFT, NOW WHAT I SEE , NO WITHDRAW WAS THERE AS PENDING @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
SCAM!!!!
my username : santosh000
I deposited money but WOW ,I cannot withdraw it , please explain such behaviour !
THE FUCKING CHAT AGENT TOLD ME THAT WITHDRAW IS PENDING, HENCE I GAMBLED BALANCE LEFT, NOW WHAT I SEE , NO WITHDRAW WAS THERE AS PENDING @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
SCAM!!!!
March 29, 2016, 03:53:42 AM
BetCoin.TM has, in the past, paid out both large and small amounts. This time they are not. Don't defend or try to explain away scammy behavior. They deserve to have their reputation tarnished until they choose to do the right thing.
True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?
My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.
You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.
Gianluca was only the Campaign manager of betcoin.tm Signature campaign.
I'm not working anymore for Betcoin.tm.
March 29, 2016, 02:16:27 AM
Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,
They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone Yes we come to answer questions on the forum but it's much more efficient for us to handle issues via our live chat. We encourage you guys to use it! If the support member cannot answer the question it will be referred to a superior who will take care of it.
March 27, 2016, 04:34:54 PM
Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,
They are not available for last few days as I am also waiting for them because looking for my cashback which is not in my account many days gone March 27, 2016, 10:27:42 AM
BetCoin.TM has, in the past, paid out both large and small amounts. This time they are not. Don't defend or try to explain away scammy behavior. They deserve to have their reputation tarnished until they choose to do the right thing.
True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?
My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.
You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.
Gianluca was only the Campaign manager of betcoin.tm Signature campaign.
March 27, 2016, 10:20:34 AM
BetCoin.TM has, in the past, paid out both large and small amounts. This time they are not. Don't defend or try to explain away scammy behavior. They deserve to have their reputation tarnished until they choose to do the right thing.
True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?
My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.
You said you'll be back on every day, but in fact you've been offline since 5 days ago. Gianluca is not handling things for you anymore? because as I see he is not wearing betcoin.tm signature again.
March 27, 2016, 10:11:54 AM
Does anyone else seying Live Chat Box from last few Days? Because I want to contact Support but everytime I check the Live support which is Not available,
March 22, 2016, 07:03:11 PM
i cant believe this site
Until last time i always waited for the betid to showed up in the betslip after i confirmed/sumbitted my bet , this took always at least 10 seconds .
The betid always showed up. So the bets was always accepted. So i thought this 10 second waiting time is only a bug in the system.
So last time i did not wait for the betid and went to the bet history to check my bet, wheather the 10 sec time is a bug or not.
Here is my last bet from the bet histroy: ( i always make a screenshot on my bets after , you know i have a long history with betcoin.tm, check it )
I can see the betid , and i can see "Open" and "Pending" . It means for me that my bet was accepted.
"Pending bets" and "Open bets" have the same meaning. Some bookmakers use "pendig bets" others use "open bets".
So i considered my bet was accepted and in open/pending state. (the bet has a betid , everything is ok, so the 10 sec waiting time is probably a bug only, for example slow page ui )
But today i noticed that my bet was rejected.
The bet was of course a winner bet.
So there can be 2 outcomes:
- beacuse i did not wait for 10 seconds and left the betslip page (before the betid showed up) and navigated to the bet history the system automatically rejected my bet (beacuse i left the betslip page, connection lost )
- this was the first time when betcoin.tm rejected my bet directly (and not automatically by connection lost with the betslip) what a coincidence
I cheked my other bet screenshots and the only difference is that all status is "Open" so there is no pending staus text
So the betting history always shows inconsistent/confusing status states.
Betcoin.tm should rename the confusing "pending" status to "processing" status.
This inconsistent/confusing status states costs me 0.17 BTC.
Thx
Until last time i always waited for the betid to showed up in the betslip after i confirmed/sumbitted my bet , this took always at least 10 seconds .
The betid always showed up. So the bets was always accepted. So i thought this 10 second waiting time is only a bug in the system.
So last time i did not wait for the betid and went to the bet history to check my bet, wheather the 10 sec time is a bug or not.
Here is my last bet from the bet histroy: ( i always make a screenshot on my bets after , you know i have a long history with betcoin.tm, check it )
I can see the betid , and i can see "Open" and "Pending" . It means for me that my bet was accepted.
"Pending bets" and "Open bets" have the same meaning. Some bookmakers use "pendig bets" others use "open bets".
So i considered my bet was accepted and in open/pending state. (the bet has a betid , everything is ok, so the 10 sec waiting time is probably a bug only, for example slow page ui )
But today i noticed that my bet was rejected.
The bet was of course a winner bet.
So there can be 2 outcomes:
- beacuse i did not wait for 10 seconds and left the betslip page (before the betid showed up) and navigated to the bet history the system automatically rejected my bet (beacuse i left the betslip page, connection lost )
- this was the first time when betcoin.tm rejected my bet directly (and not automatically by connection lost with the betslip) what a coincidence
I cheked my other bet screenshots and the only difference is that all status is "Open" so there is no pending staus text
So the betting history always shows inconsistent/confusing status states.
Betcoin.tm should rename the confusing "pending" status to "processing" status.
This inconsistent/confusing status states costs me 0.17 BTC.
Thx
March 22, 2016, 06:46:38 PM
March 21, 2016, 01:10:16 PM
Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.
I find it interesting that you've not addressed withholding an 11 BTC payment for 16 days and counting.
March 21, 2016, 05:43:20 AM
BetCoin.TM has, in the past, paid out both large and small amounts. This time they are not. Don't defend or try to explain away scammy behavior. They deserve to have their reputation tarnished until they choose to do the right thing.
True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?
My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.
User: sinisuba
I've received 0.00214, so 0.03286 left of the cashback. Let me know when you fix it so I can check.
March 21, 2016, 05:39:51 AM
BetCoin.TM has, in the past, paid out both large and small amounts. This time they are not. Don't defend or try to explain away scammy behavior. They deserve to have their reputation tarnished until they choose to do the right thing.
True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?
My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Yeah that's not right, I don't have your username handy but I'll fix this right now. Sorry for the delay of being online, we've had Gianluca handling things for a while but we'll be back on every day now.
March 21, 2016, 05:36:20 AM
i hate these fu**ers. They fucked me 3 times this week, then they somehow convince me to play again, and they screw me again. 3 times in one week. this week they owe me now over a bitcoin. sooo grimy
I was also thinking same, But its a luck dude, i almost made 4BTC Profit from this site and loosing in my last few bets which comprises 1.8BTC in one bet and other smaller bets. so its purely Luck and winning streak. Check the site later. Yeah im Agree about the Withdraw system is little odd, some times it take more than 24 hours and even more, in which you fedup with your withdraw and try to play with it and loose
This is waht happened with me many timesWe process withdrawals instantly sometimes, and sometimes they get put in the queue. If you make a withdrawal and play while you wait.. we cannot be held responsible for this. We don't allow instant withdrawals on *all* accounts for security reasons - on your side and ours
March 20, 2016, 09:40:03 AM
BetCoin.TM has, in the past, paid out both large and small amounts. This time they are not. Don't defend or try to explain away scammy behavior. They deserve to have their reputation tarnished until they choose to do the right thing.
True, they haven't been online since the 12th of March. Users are still waiting for the last Tuesday's cashback, and trying to establish a conversation with their support team never yields good results. I'm guessing they aren't native English, thus leading to a lot of confusion when trying to resolve an issue; I've tried asking when will betcoin come online after which they demanded my username, makes no sense - why do you need my username for such question?
My cashback was supposed to be (70% of the bet amount (0.05)) 0.035, and I only received 0.00249 (~$0.90) in my account, their support claimed that's the cashback... not sure what's going on.
Most of their support are asians, pinoy and chinese.
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