Yes, we did freeze your funds upon request to freeze them from our Sportsbook provider in order to investigate your bets. Once the investigation cleared you were given the funds and they were withdrawn. Mind you - I don't think you ever updated your scam accusation against us.
Do not lie, all my bets were placed on valid lines (perhaps dropping odds/ sharp lines), so there was no reason to investigate my bets.
I placed at least 15 bets in a 2 week timeframe and you confiscated my funds only when i asked withdrawal.
You have the same odds provider as bet8.gr/winmasters/(now)cloudbet and what surprise they never confiscated my fund to investigate my bets.
You confiscated my funds without any warning (set my balance to 0) and do not replied to my email for days.
You gave back my funds only when i opened a new topic here and started to share all my bets compared with oddsportal and pinnacle prices.
Now, I have to submit a warning to you that if you expect friendly customer service, then saying "What is that f*cking smile at the end of the message ? Do you think i am your friend?" is NOT going to get it for you. I have been as cordial as possible but if we can expect (again) to have situations such as this where you contact customer support - who is only there to help you - and curse them, then there's going to have to be something done.
We process many bets per day on Sportsbook and this problem happens about twice times per two or three weeks (inclusive of all players). That's a pretty low number. Most of these issues are resolved with 24 hours. However, in most cases, when a support agent asks for the username and other info, the customer responds in kind with all the necessary information. Instead of doing this, you refused to provide your username to better assist you, so instead of the agent being able to easily look up the information, she had to escalate the matter, which will add to your wait time.
We process many bets per day on Sportsbook and this problem happens about twice times per two or three weeks (inclusive of all players). That's a pretty low number. Most of these issues are resolved with 24 hours. However, in most cases, when a support agent asks for the username and other info, the customer responds in kind with all the necessary information. Instead of doing this, you refused to provide your username to better assist you, so instead of the agent being able to easily look up the information, she had to escalate the matter, which will add to your wait time.
I want fast customer service I want customer support agent can recognize bet ids, do not ask information that they already got .
In my 1st message there was the bet id , in this way : "No 11206709, Single " and i gave my username in the name field too (online form)
So - to get this straight with anyone reading this 'drama' - you contacted our support and instead of providing them with the information they wanted you cursed them and started ranting about db triggers. We don't support or tolerate this type of behavior towards our customer service reps, especially when even after your issues are resolved you have open scam accusations against us. Not only that but the thread I'm thinking of has inaccurate information such as 'I suggest you not to play at betcoin.tm. They are from Greece.' We're from Hong Kong. Our site has a Chinese version (caishentang.com). Our design is focused on our Chinese customers. We have a Sportsbook provider that services other companies, yes. There is nothing odd about that. We chose them for many reasons, partly because with their help we are the world's only Bitcoin Casino with a Virtual Sports suite.
Here is the thread in question: https://bitcointalksearch.org/topic/betcointm-is-a-scam-site-cleared-my-account-to-0-288-btc-lost-1309070
Here is the thread in question: https://bitcointalksearch.org/topic/betcointm-is-a-scam-site-cleared-my-account-to-0-288-btc-lost-1309070
Perhaps you can also post in that topic that you gave back funds.
After all of this mess i wont post in your favour.
You tried to steal my funds but failed because you realized that i am not a noob.
This is what i think, and after this mess you made another mess not to credit my account with the winnings. (blaming your system)
I don't support or tolerate these type of behaviors :
- confiscate funds without any warning without any reason
- try to blame your sportbook provider ( tell lies all the way along) ,
- apply such employees that cant recognize betids and username.
So, consider this a public warning that we will allow you to play in our casino but if you continue to curse our support agents and effectively slander our company by keeping scam accusations open when they've been resolved, you WILL be banned from playing.
Banning from an anonymous site? Are you kidding me? I have 4 connections to the internet (isps) . (but you can try to ban my country, if you have ip address logs , proxy?
) 
