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Topic: BetCoin.TM Bitcoin Casino | Poker | Slots | Sports | Live Dealers | And More! - page 6. (Read 49092 times)

hero member
Activity: 837
Merit: 501
its back on.. everything working fine . thx
hero member
Activity: 837
Merit: 501
is poker down?

im getting HTTP Status 404 - error just now.
think so , its not loading up
full member
Activity: 142
Merit: 100
is poker down?

im getting HTTP Status 404 - error just now.
donator
Activity: 672
Merit: 500
Hey can you look into the tickets submitted by acexpress3, and have someone respond?  Thanks

You're in the cashout queue already waiting to be processed Smiley
legendary
Activity: 1137
Merit: 1000
Hey can you look into the tickets submitted by acexpress3, and have someone respond?  Thanks
donator
Activity: 672
Merit: 500
Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it



Reply of a live agent



I dont know what to do now?

1) I see that your account has only 4 days of life, so, in most probably way your account should be an alt-account. (I see all of your messages, and I've found another confirmation about this.)
2) It seems that the screen that you've posted was edited with the dev tab (press F12 and you'll be a magician  Grin)
3) TX id that you have sent to the support, doesn't work.
4) Your address is not showed.
5) Post an evident proof if you substain your version.



Greg has been a member for 2 weeks now, but the rest of this seems reasonably on point. I'm not ready for anyone to pull out pitchforks, this could be anything so let's see if we can work it out.
legendary
Activity: 1624
Merit: 1196
Reputation first.
Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it



Reply of a live agent



I dont know what to do now?

1) I see that your account has only 4 days of life, so, in most probably way your account should be an alt-account. (I see all of your messages, and I've found another confirmation about this.)
2) It seems that the screen that you've posted was edited with the dev tab (press F12 and you'll be a magician  Grin)
3) TX id that you have sent to the support, doesn't work.
4) Your address is not showed.
5) Post an evident proof if you substain your version.

donator
Activity: 672
Merit: 500
Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it



Reply of a live agent



I dont know what to do now?

Is this STILL an unconfirmed transaction after 4 days?

Weird, can't you check it for yourself? Afterall You are the owner.

Actually I'm not the owner.

And, considering that all I have from him is a screenshot with half of a Bitcoin address, no, I can't.

Can you give me the tx id please?

Edit: I found the tx id in the chat.

Fitch
14:31
alright, let me check this with level 2 support, please hang on
14:35
can you provide me the TXID (transaction ID)
level 2 support will try to track it
14:36
You still there?

Visitor997 from ******* [GregH37]
14:36
Wait
14:37
https://blockchain.info/tx/155171eb91487f99078dde8c2a5240c47cce7802107f872fcc4e195f96ce2fb0


This tx id you gave in chat goes nowhere.

Also, I don't see any other 'proof' of this transaction in the live chat except for the tx id which didn't work. Now you're a player at our casino and I don't expect that you're lying - but I will need some better info if you want to resolve the issue.
newbie
Activity: 9
Merit: 0
Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it

http://i.imgur.com/1WW7TZk.png

Reply of a live agent

http://i.imgur.com/5OTtj0b.png

I dont know what to do now?

Is this STILL an unconfirmed transaction after 4 days?

Weird, can't you check it for yourself? Afterall You are the owner.
donator
Activity: 672
Merit: 500
Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it



Reply of a live agent



I dont know what to do now?

Is this STILL an unconfirmed transaction after 4 days?
legendary
Activity: 1302
Merit: 1037
Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it



Reply of a live agent



I dont know what to do now?
donator
Activity: 672
Merit: 500
Do not lie, all my bets were placed on valid lines (perhaps dropping odds/ sharp lines), so there was no reason to investigate my bets.  

Maybe this was part of reason:
Banning from an anonymous site?  Are you kidding me?    I have 4 connections  to the internet (isps) .  (but you can try to ban my country, if you have ip address logs , proxy?  Wink )  

I suggest Betcoin bans this user to insure they remain a loyal customer.



Click here to find out one weird trick to get loyal customers by TwitchySeal! Consumer psychologists hate him!
legendary
Activity: 2716
Merit: 2093
Join the world-leading crypto sportsbook NOW!
Do not lie, all my bets were placed on valid lines (perhaps dropping odds/ sharp lines), so there was no reason to investigate my bets.  

Maybe this was part of reason:
Banning from an anonymous site?  Are you kidding me?    I have 4 connections  to the internet (isps) .  (but you can try to ban my country, if you have ip address logs , proxy?  Wink )  

I suggest Betcoin bans this user to insure they remain a loyal customer.
donator
Activity: 672
Merit: 500
i've deposited but i have no way to withdraw my btc  Huh Huh Huh Huh Huh Huh Huh
I CLICK WITHDRAW AND IT SAYS PROCESSING YET NOTHING.
 Huh Huh Huh Huh


That just means it's processing.....

But, I can fix this for you directly - what's your username?
donator
Activity: 672
Merit: 500
Quote
don't support or tolerate these type of behaviors : 
- confiscate funds without any warning without any reason
- try to blame your sportbook provider ( tell lies all the way along) ,
- apply such employees that cant recognize betids and username.



1. We had reason to confiscate. Our provider said to hold the funds. We did. We let you know why. We fixed it. We cashed you out. Simple simple.
2. We aren't 'blaming' anyone. We are relying on their expertise to let us know when specific behaviors should be addressed.
3. We chatted with this employee and she is embarrassed and extends her public apology.



Those things being said... The core of my message was just this: Please try and be a little nicer to the support agents. They're held to high standards (we've gotten rid of all who have public complaints against them) and Aimee is a VERY good employee. She made a mistake so just try and have a little understanding.


And for the love of all that's good please close that 2.88 BTC thread that was resolved so long ago.


Cheers.
donator
Activity: 672
Merit: 500
Hi betcoin.tm

I pretty much love playing in your site, specially with the promotions you have for players. But my account has been ban from poker for a few days now. My username is Tripod.

I already talked to the support and got connected to James through email. Support says my account is under security check. I emailed James and until now i havent got any reply as to why my account is under security check? and still i cant access poker.

If you have time please see my account and what will happen? It's frustrating to see your accnt gets ban when all you do is play every chance you get.

Hope to hear from you and more power!



Yeah turns out you were banned for chat abuse and the email that was sent to you bounced. So, consider this your first warning.
full member
Activity: 224
Merit: 100
☆☆☆☆☆☆☆
i've deposited but i have no way to withdraw my btc  Huh Huh Huh Huh Huh Huh Huh
I CLICK WITHDRAW AND IT SAYS PROCESSING YET NOTHING.
 Huh Huh Huh Huh
I guess processing mean that you need to wait.. if you make withdraw but its not on pending. Its mean your account have problem.

They make manual payment so just wait with patience.. or try contact them with live chat. Support are quite polite actually Smiley
newbie
Activity: 4
Merit: 0
I want my money, I havent even got to bet, this is bs.

I sent emails to support, i click cashout and literally nothing happens.
sr. member
Activity: 334
Merit: 250
i've deposited but i have no way to withdraw my btc  Huh Huh Huh Huh Huh Huh Huh
I CLICK WITHDRAW AND IT SAYS PROCESSING YET NOTHING.
 Huh Huh Huh Huh
It mean your account is got locked, I guess you to try contact the OP or Live support there about your issue
newbie
Activity: 4
Merit: 0
i've deposited but i have no way to withdraw my btc  Huh Huh Huh Huh Huh Huh Huh
I CLICK WITHDRAW AND IT SAYS PROCESSING YET NOTHING.
 Huh Huh Huh Huh
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