Here is the image of the bet from my Betsoft account:
http://imgur.com/QNODUAp
Is the ExtID a number from BetSoft?
Topic: BetSoft Non-Payment of Jackpot - page 13. (Read 17897 times)
Here is my support ticket transcript from Betcoin.ag
Ticket #57771: Glam Life Should Have Won Jackpot
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by jasonort on June 14th, 2016
16 Comments 0 Shares Tweets +1
I got 5 Yachts across the payline in Glam Life at Max Bet. Should have won Jackpot, but only received 1000 credits. I'm really upset. I have a screenshot of the win. How can I get it to you.
16 COMMENTS
jasonort: Here is the screen grab I4 days 23 hours ago
Here is the screen grab I took.
http://imgur.com/UQxeVni
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jasonort: Transaction ID for the win is4 days 23 hours ago
Transaction ID for the win is 21940441
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Betcoin Jessica: Hello jasonort, we sent this4 days 21 hours ago
Hello jasonort, we sent this to the software provider for review and we are reviewing it internally. There are a few reasons why this may happen including this was a free spin or bonus round which was not mentioned here but we will see what the software provider states very shortly.
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jasonort: It does not state anywhere4 days 20 hours ago
It does not state anywhere that a free spin does not count. I also searched BetSoft's website. I bet the Max bet, and got 5 yachts on the payline. I don't see any way that I did not win. If there were any exceptions to these rules they should be stated clearly on the pay table. There is no such language on your site or on BetSofts website.
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jasonort: Please feel free to email4 days 20 hours ago
Please feel free to email directly to discuss at [email protected] or call me on my cell phone at 1-XXX-XXX-XXXX any time after 8am Central Standard Time.
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Betcoin Andrew: Hello, we are waiting to hear4 days 10 hours ago
Hello, we are waiting to hear from Betsoft on the matter in detail. Betsoft provides the software for all of the the top online casinos including Betcoin as well as all payouts directly through there interface. There would be no way for us to even change it as you are technically playing directly on Betsoft servers. Are you now saying that this was a bonus spin or free round? I haven't personally checked because we are waiting to hear from Betsoft.
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jasonort: Andrew, 4 days 9 hours ago
Andrew,
If you look at the pay line I have bet the maximum amount of 125 credits. Truthfully I don't know if this was a free spin, it was very late and I was zoning out playing. Got very excited when I saw the pay line. Was instantly devastated when I saw the payout. In my opinion it should not matter whether it was a free spin or not, as the free spin would have been obtained by betting the max bet. There is nothing stating on your website or on Betsoft's website in regards to this game stating that a bonus spin would not qualify for the jackpot. It clearly states only that five yachts on the pay line with max bet wins the jackpot. There are no caveats listed, and it is very clear that I wagered the Max bet. Further any other winning combination resulting from a bonus spin would have been paid out as a max bet because that is what was wagered. I know this is not how you would usually do things, but could you please give me a telephone call at 1-XXX-XXX-XXXX? I would really appreciate speak to a live person as this is an unusual circumstance. Thank you very much.
Jason
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jasonort: Radio Silence3 days 19 hours ago
Could one of the managers please give me an update? I know you are waiting on BetSoft, but what does your internal review show? I have not found anything in any of the terms and conditions for this game that says that I should not have won a jackpot on this spin. Please someone let me know what is happpening.
0
reply
Betcoin William: We just received a response3 days 13 hours ago
We just received a response from Betsoft and Andrew was 100% correct. Again as Andrew pointed out, you play directly on the Betsoft servers and not on Betcoin's servers as do all players of Betsoft slots across the Internet. Following is the response directly from Betsoft Gaming.
Hello Betcoin,
The jackpot can only be won on an active, paid round. So, this behavior is correct being that it was achieved during a free spin session.
Warm Regards,
Support Manager
Betsoft Gaming
Andrew knew this was the case when he first responded to you, but wanted to confirm with Betsoft even though you did not mention in your initial inquiry that this was done in a bonus round or free spin. Betsoft sets the rules, odds for the slots and the table games and we cannot change them in anyway. We appreciate you playing with us jasonort and are always here for you anytime.
0
reply
jasonort: Is there a way to dispute this with BetSoft3 days 11 hours ago
I understand that you are the middleman in this situation. Is there anyway to dispute this finding with Betsoft? I would ask you for a minute to put yourself in my position and try to be objective. Tell me where you see in any of the rules or conditions for this game does it state that a bonus spin that was obtained with a max bet would not qualify for the jackpot? I originally bet the max bet. It seems to me that Betsoft should either clearly state this, or modify their software to make it impossible for a jackpot pay line to be hit during a bonus spin. I am extremely upset by this because I have found nowhere in the rules, terms and conditions explicitly stating that this should not qualify for a jackpot. I would welcome your thoughts, and much more would appreciate a live telephone call. My cell phone number is 1-XXX-XXX-XXXX.
0
reply
Betcoin Andrew: Thank you for your3 days 10 hours ago
Thank you for your understanding. Betsoft has been doing this for well over 10 years servicing the top online casinos in the industry. You would have the same answer on any other casino. We have dealt with this before that is why I mentioned it in my first reply despite the fact that you did not mention it was a bonus round. They have also dealt with this many times before, but most players understand that it is a bonus or free round and there are different outcomes because of that. Betsoft calculates all odds, payouts, bonuses, free spins and everything with regard to the casino games and they have been industry leaders for a very long time jasonort.
0
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jasonort: Is there anyway to dispute this with Betsoft?3 days 9 hours ago
I do understand your position in this situation. You're just the middleman between me and Betsoft. Do not take that as acceptance of Betsoft's ruling that I will not be paid the jackpot. There is nothing in the rules that state I should not have won. If you will not to dispute this for me, I would like to take it up directly with Betsoft. Could you kindly provide me with the contact information for the person you deal with at Betsoft. Could you also provide me any technical information related directly to my spin that should have triggered jackpot. Spin ID, transaction ID, or any other information that I would need to provide to them to dispute their findings. I had hoped that as a valued customer that you would see I have a valid argument, and would fight this decision alongside me. I 100% disagree with the findings based on the fact that that it says nowhere on your site or their's that a bonus spin obtained with a max bet is not valid to win the jackpot. If you or Betsoft can provide me with this documentation where it clearly states this in the rules, then I am happy to drop my dispute. For now I believe I am still correct that I should have been paid the jackpot, and will move forward with the dispute through all channels available to me. I hope you'll help me with this endeavor.
0
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jasonort: I have submitted this to2 days 6 min ago
I have submitted this to Betsoft as well as to Curacao eGaming whom they are licensed through. I understand your apprehension to help me in this matter. You are dependent on Betsoft for your gaming software. Never bite the hand that feeds you. I also understand that this is not your decision, but theirs. I still feel that I am correct and I have been cheated out of a large jackpot. I may bring this to social media to get their attention. I will say nothing bad about Betcoin.ag as I know this is not your decision to make, and you have always been good to me. Any help you could offer me would be most appreciated in pursuing this, but I understand the position you are in, and the power that Betsoft holds over your industry.
0
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Betcoin Jessica: We don't have any1 day 23 hours ago
We don't have any apprehension about helping you. The point is this isn't the first time this has happened. Most people understand this clearly and move on especially due to the fact that it is a bonus round and you can't even bet the max that qualifies for the jackpot. Betsoft has sent the following email to us that we share with you:
"Thank you for your inquiry. We can confirm that your win was correct in this situation. A maximum bet for this game is the highest denomination which is 1.00, whereas in this particular round, you bet 0.50, even though you chose 'Max Bet', the jackpot is only won when it is the maximum bet (1.00)."
We are certainly here for you anytime.
0
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jasonort: Jessica, 1 day 23 hours ago
Jessica,
I find that statement by BetSoft to be totally false. The Jackpot listed within the game adjusts up or down according to the bet denomination. The jackpot for .50 was roughly 1,000,000. When the denomination increases to 1.00 the jackpot lists at 2,000,000. When you reduce to .25 the jackpot lists 500,000. A Max bet for this game is 125 credits or 5 credits x 25 lines. Again my fight is not with you. You all have been great to me as a player. I am not willing to move on because I feel that I am correct. At the very least BetSoft needs to adjust the pay table to have language stating that a bonus spin will not qualify for the jackpot. Currently they do not. This is at the very least misleading, and at the worst unfair gaming practice.
0
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jasonort: Everyone but you agrees with me5 hours 29 min ago
Everyone that I have brought this to agrees that this should have triggered the jackpot. AskGamblers.com is a very reputable gambling site that helps to resolve problems between casinos and their customers. Here is their response.
Zoya (AskGamblers Support)
Jun 18, 14:55 CEST
Dear Jason,
You were right. Additional information did change their mind.
Our suggestion to you is to complaint against the casino (Betcoin.ag) that you played the game and the jackpot was not validated and paid. Casino is supposed to be responsible for such issues and at least conduct some serious investigation and provide all the necessary proofs if there was such jackpot winning spin or not...
Unfortunately mentioned casino is not listed at AskGamblers, so you are not able to submit complaint using AskGamblers Complaint Services, since we do not offer that possibility for casinos that havent been reviewed yet by AskGamblers. Please check if casino has their own complaint services. If not, you may try to seek further help with Licence Authorities of Casino.
I hope that we managed to help you at least with these advices.
Sincerely,
Zoya, Customer Support - [email protected]
Zoya
Zoya (AskGamblers Support)
Jun 18, 14:41 CEST
Dear Jason,
I have just passed that info to our complaint department. I will let you know as soon as I receive feedback from them.
Sincerely,
Zoya, Customer Support - [email protected]
Jun 18, 14:37 CEST
Zoya,
Thank you again. One additional piece of information that might change their mind. The jackpot value changes as you change your bet denomination. At 0.50 max bet jackpot is roughly 1,000,000. Increase bet to 1.00 and jackpot changes to 2,000,000. When you press "max bet" button to spin the reels, it bets 125 credits for every denomination. Does this information change the opinion of the complaint department?
Zoya
Zoya (AskGamblers Support)
Jun 18, 13:06 CEST
Dear Jason,
I would like to inform you what our complaint department said regarding your issue.
After they have reviewed complaint that you described in the email sent to BetSoft, they have came to conclusion that you didn't play at max bet when you hit the 5 yachts and that is why game didn't pay the jackpot. You were supposed to choose not only max bet per line, but also max coin denomination, which for this is not 0.50, but 1.00.
I Hope the explanation provided above clarifies the situation.
Sincerely,
Zoya, Customer Support - [email protected]
Zoya
Zoya (AskGamblers Support)
Jun 18, 09:04 CEST
Dear Jason,
Thank you for understanding:)
I have already sent your email to our complaint department, so they may at least read it and if possible give you any advice.
I will let you know as soon as I receive any feedback from them.
Sincerely,
Zoya, Customer Support - [email protected]
Jun 18, 08:50 CEST
Thank you for your help, and I understand. Being someone who has seen many disputes I would be interested in your opinion on this matter. Do you think my claim is a valid one?
Zoya
Zoya (AskGamblers Support)
Jun 18, 08:34 CEST
Dear Jason,
I am really sorry, but I have to inform you that AskGamblers complaint services are only available against Casinos. Unfortunately you are not able to submit complaint here at AskGamblers against other sources then Casino.
I can only suggest to you to try solving this issue out directly with them, but you have already done that. I hope that they will be cooperative and that they will resolve your issue as soon as possible.
We would like to be informed about the progress and final outcome of your battle with Betsoft. Please keep us posted, if you do not mind.
I wish you good luck!
Have a nice day Jason.
Sincerely,
Zoya, Customer Support - [email protected]
Jun 18, 06:14 CEST
Dear askgamblers,
I would like to file a complaint, but my complaint is not against the casino that I play at (Betcoin.ag), but with the software provider (BetSoft Gaming) of the game that I have the complaint about. I am not sure how to proceed with this, and would like your assistance. Here is the email that I have sent to support at BetSoft, but have not received a response. The email describes in detail my complaint.
Dear Betsoft,
I believe that I should have been paid a jackpot while playing "The Glam Life" at Betcoin.ag. This occurred at about 10:58 CST on June 14th. I was playing at the .50 credit level, and betting the max bet of 5 credits per line. My spin matched 3 planes to 2 paylines generating 4 bonus spins. On the 4th bonus spin I matched 5 yachts across the payline which should have paid the jackpot. I was instead paid only 1000 credits. There is no language on your site, on Betcoin.ag's site, nor on the pay table for the game that says that a bonus spin does not qualify for the jackpot. It simply says match 5 yachts on the payline at the max bet to win the jackpot. I clearly bet the max amount, and as you can see from the screenshot here http://imgur.com/UQxeVni I have matched 5 yachts on the payline. The bet line says 125 which is max bet, the payline shows 5 yachts. How does that not win the jackpot? I have pursued this matter with Betcoin.ag, they have informed me that you are the final decision-makers as I was directly connected to your servers through them. And any payout would have to come from you. If I am missing something, and there is clearly something in writing that states for this game that bonus spins are not eligible for the jackpot, please show me where. Please advise. Thank you.
I have attached screenshots of both the payline from the spin in question as well as the screenshot I took of the pay table listed. I am asking you to please help bring this to BetSoft's attention and help me to resolve my dispute. Thank you for any help you can offer.
Attachment(s)
Glam Life Jackpot.jpg
Glam Life Pays.jpg
Ticket #57771: Glam Life Should Have Won Jackpot
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View(active tab)
Edit
by jasonort on June 14th, 2016
16 Comments 0 Shares Tweets +1
I got 5 Yachts across the payline in Glam Life at Max Bet. Should have won Jackpot, but only received 1000 credits. I'm really upset. I have a screenshot of the win. How can I get it to you.
16 COMMENTS
jasonort: Here is the screen grab I4 days 23 hours ago
Here is the screen grab I took.
http://imgur.com/UQxeVni
0
reply
jasonort: Transaction ID for the win is4 days 23 hours ago
Transaction ID for the win is 21940441
0
reply
Betcoin Jessica: Hello jasonort, we sent this4 days 21 hours ago
Hello jasonort, we sent this to the software provider for review and we are reviewing it internally. There are a few reasons why this may happen including this was a free spin or bonus round which was not mentioned here but we will see what the software provider states very shortly.
0
reply
jasonort: It does not state anywhere4 days 20 hours ago
It does not state anywhere that a free spin does not count. I also searched BetSoft's website. I bet the Max bet, and got 5 yachts on the payline. I don't see any way that I did not win. If there were any exceptions to these rules they should be stated clearly on the pay table. There is no such language on your site or on BetSofts website.
0
reply
jasonort: Please feel free to email4 days 20 hours ago
Please feel free to email directly to discuss at [email protected] or call me on my cell phone at 1-XXX-XXX-XXXX any time after 8am Central Standard Time.
0
reply
Betcoin Andrew: Hello, we are waiting to hear4 days 10 hours ago
Hello, we are waiting to hear from Betsoft on the matter in detail. Betsoft provides the software for all of the the top online casinos including Betcoin as well as all payouts directly through there interface. There would be no way for us to even change it as you are technically playing directly on Betsoft servers. Are you now saying that this was a bonus spin or free round? I haven't personally checked because we are waiting to hear from Betsoft.
0
reply
jasonort: Andrew, 4 days 9 hours ago
Andrew,
If you look at the pay line I have bet the maximum amount of 125 credits. Truthfully I don't know if this was a free spin, it was very late and I was zoning out playing. Got very excited when I saw the pay line. Was instantly devastated when I saw the payout. In my opinion it should not matter whether it was a free spin or not, as the free spin would have been obtained by betting the max bet. There is nothing stating on your website or on Betsoft's website in regards to this game stating that a bonus spin would not qualify for the jackpot. It clearly states only that five yachts on the pay line with max bet wins the jackpot. There are no caveats listed, and it is very clear that I wagered the Max bet. Further any other winning combination resulting from a bonus spin would have been paid out as a max bet because that is what was wagered. I know this is not how you would usually do things, but could you please give me a telephone call at 1-XXX-XXX-XXXX? I would really appreciate speak to a live person as this is an unusual circumstance. Thank you very much.
Jason
0
reply
jasonort: Radio Silence3 days 19 hours ago
Could one of the managers please give me an update? I know you are waiting on BetSoft, but what does your internal review show? I have not found anything in any of the terms and conditions for this game that says that I should not have won a jackpot on this spin. Please someone let me know what is happpening.
0
reply
Betcoin William: We just received a response3 days 13 hours ago
We just received a response from Betsoft and Andrew was 100% correct. Again as Andrew pointed out, you play directly on the Betsoft servers and not on Betcoin's servers as do all players of Betsoft slots across the Internet. Following is the response directly from Betsoft Gaming.
Hello Betcoin,
The jackpot can only be won on an active, paid round. So, this behavior is correct being that it was achieved during a free spin session.
Warm Regards,
Support Manager
Betsoft Gaming
Andrew knew this was the case when he first responded to you, but wanted to confirm with Betsoft even though you did not mention in your initial inquiry that this was done in a bonus round or free spin. Betsoft sets the rules, odds for the slots and the table games and we cannot change them in anyway. We appreciate you playing with us jasonort and are always here for you anytime.
0
reply
jasonort: Is there a way to dispute this with BetSoft3 days 11 hours ago
I understand that you are the middleman in this situation. Is there anyway to dispute this finding with Betsoft? I would ask you for a minute to put yourself in my position and try to be objective. Tell me where you see in any of the rules or conditions for this game does it state that a bonus spin that was obtained with a max bet would not qualify for the jackpot? I originally bet the max bet. It seems to me that Betsoft should either clearly state this, or modify their software to make it impossible for a jackpot pay line to be hit during a bonus spin. I am extremely upset by this because I have found nowhere in the rules, terms and conditions explicitly stating that this should not qualify for a jackpot. I would welcome your thoughts, and much more would appreciate a live telephone call. My cell phone number is 1-XXX-XXX-XXXX.
0
reply
Betcoin Andrew: Thank you for your3 days 10 hours ago
Thank you for your understanding. Betsoft has been doing this for well over 10 years servicing the top online casinos in the industry. You would have the same answer on any other casino. We have dealt with this before that is why I mentioned it in my first reply despite the fact that you did not mention it was a bonus round. They have also dealt with this many times before, but most players understand that it is a bonus or free round and there are different outcomes because of that. Betsoft calculates all odds, payouts, bonuses, free spins and everything with regard to the casino games and they have been industry leaders for a very long time jasonort.
0
reply
jasonort: Is there anyway to dispute this with Betsoft?3 days 9 hours ago
I do understand your position in this situation. You're just the middleman between me and Betsoft. Do not take that as acceptance of Betsoft's ruling that I will not be paid the jackpot. There is nothing in the rules that state I should not have won. If you will not to dispute this for me, I would like to take it up directly with Betsoft. Could you kindly provide me with the contact information for the person you deal with at Betsoft. Could you also provide me any technical information related directly to my spin that should have triggered jackpot. Spin ID, transaction ID, or any other information that I would need to provide to them to dispute their findings. I had hoped that as a valued customer that you would see I have a valid argument, and would fight this decision alongside me. I 100% disagree with the findings based on the fact that that it says nowhere on your site or their's that a bonus spin obtained with a max bet is not valid to win the jackpot. If you or Betsoft can provide me with this documentation where it clearly states this in the rules, then I am happy to drop my dispute. For now I believe I am still correct that I should have been paid the jackpot, and will move forward with the dispute through all channels available to me. I hope you'll help me with this endeavor.
0
reply
jasonort: I have submitted this to2 days 6 min ago
I have submitted this to Betsoft as well as to Curacao eGaming whom they are licensed through. I understand your apprehension to help me in this matter. You are dependent on Betsoft for your gaming software. Never bite the hand that feeds you. I also understand that this is not your decision, but theirs. I still feel that I am correct and I have been cheated out of a large jackpot. I may bring this to social media to get their attention. I will say nothing bad about Betcoin.ag as I know this is not your decision to make, and you have always been good to me. Any help you could offer me would be most appreciated in pursuing this, but I understand the position you are in, and the power that Betsoft holds over your industry.
0
reply
Betcoin Jessica: We don't have any1 day 23 hours ago
We don't have any apprehension about helping you. The point is this isn't the first time this has happened. Most people understand this clearly and move on especially due to the fact that it is a bonus round and you can't even bet the max that qualifies for the jackpot. Betsoft has sent the following email to us that we share with you:
"Thank you for your inquiry. We can confirm that your win was correct in this situation. A maximum bet for this game is the highest denomination which is 1.00, whereas in this particular round, you bet 0.50, even though you chose 'Max Bet', the jackpot is only won when it is the maximum bet (1.00)."
We are certainly here for you anytime.
0
reply
jasonort: Jessica, 1 day 23 hours ago
Jessica,
I find that statement by BetSoft to be totally false. The Jackpot listed within the game adjusts up or down according to the bet denomination. The jackpot for .50 was roughly 1,000,000. When the denomination increases to 1.00 the jackpot lists at 2,000,000. When you reduce to .25 the jackpot lists 500,000. A Max bet for this game is 125 credits or 5 credits x 25 lines. Again my fight is not with you. You all have been great to me as a player. I am not willing to move on because I feel that I am correct. At the very least BetSoft needs to adjust the pay table to have language stating that a bonus spin will not qualify for the jackpot. Currently they do not. This is at the very least misleading, and at the worst unfair gaming practice.
0
reply
jasonort: Everyone but you agrees with me5 hours 29 min ago
Everyone that I have brought this to agrees that this should have triggered the jackpot. AskGamblers.com is a very reputable gambling site that helps to resolve problems between casinos and their customers. Here is their response.
Zoya (AskGamblers Support)
Jun 18, 14:55 CEST
Dear Jason,
You were right. Additional information did change their mind.
Our suggestion to you is to complaint against the casino (Betcoin.ag) that you played the game and the jackpot was not validated and paid. Casino is supposed to be responsible for such issues and at least conduct some serious investigation and provide all the necessary proofs if there was such jackpot winning spin or not...
Unfortunately mentioned casino is not listed at AskGamblers, so you are not able to submit complaint using AskGamblers Complaint Services, since we do not offer that possibility for casinos that havent been reviewed yet by AskGamblers. Please check if casino has their own complaint services. If not, you may try to seek further help with Licence Authorities of Casino.
I hope that we managed to help you at least with these advices.
Sincerely,
Zoya, Customer Support - [email protected]
Zoya
Zoya (AskGamblers Support)
Jun 18, 14:41 CEST
Dear Jason,
I have just passed that info to our complaint department. I will let you know as soon as I receive feedback from them.
Sincerely,
Zoya, Customer Support - [email protected]
Jun 18, 14:37 CEST
Zoya,
Thank you again. One additional piece of information that might change their mind. The jackpot value changes as you change your bet denomination. At 0.50 max bet jackpot is roughly 1,000,000. Increase bet to 1.00 and jackpot changes to 2,000,000. When you press "max bet" button to spin the reels, it bets 125 credits for every denomination. Does this information change the opinion of the complaint department?
Zoya
Zoya (AskGamblers Support)
Jun 18, 13:06 CEST
Dear Jason,
I would like to inform you what our complaint department said regarding your issue.
After they have reviewed complaint that you described in the email sent to BetSoft, they have came to conclusion that you didn't play at max bet when you hit the 5 yachts and that is why game didn't pay the jackpot. You were supposed to choose not only max bet per line, but also max coin denomination, which for this is not 0.50, but 1.00.
I Hope the explanation provided above clarifies the situation.
Sincerely,
Zoya, Customer Support - [email protected]
Zoya
Zoya (AskGamblers Support)
Jun 18, 09:04 CEST
Dear Jason,
Thank you for understanding:)
I have already sent your email to our complaint department, so they may at least read it and if possible give you any advice.
I will let you know as soon as I receive any feedback from them.
Sincerely,
Zoya, Customer Support - [email protected]
Jun 18, 08:50 CEST
Thank you for your help, and I understand. Being someone who has seen many disputes I would be interested in your opinion on this matter. Do you think my claim is a valid one?
Zoya
Zoya (AskGamblers Support)
Jun 18, 08:34 CEST
Dear Jason,
I am really sorry, but I have to inform you that AskGamblers complaint services are only available against Casinos. Unfortunately you are not able to submit complaint here at AskGamblers against other sources then Casino.
I can only suggest to you to try solving this issue out directly with them, but you have already done that. I hope that they will be cooperative and that they will resolve your issue as soon as possible.
We would like to be informed about the progress and final outcome of your battle with Betsoft. Please keep us posted, if you do not mind.
I wish you good luck!
Have a nice day Jason.
Sincerely,
Zoya, Customer Support - [email protected]
Jun 18, 06:14 CEST
Dear askgamblers,
I would like to file a complaint, but my complaint is not against the casino that I play at (Betcoin.ag), but with the software provider (BetSoft Gaming) of the game that I have the complaint about. I am not sure how to proceed with this, and would like your assistance. Here is the email that I have sent to support at BetSoft, but have not received a response. The email describes in detail my complaint.
Dear Betsoft,
I believe that I should have been paid a jackpot while playing "The Glam Life" at Betcoin.ag. This occurred at about 10:58 CST on June 14th. I was playing at the .50 credit level, and betting the max bet of 5 credits per line. My spin matched 3 planes to 2 paylines generating 4 bonus spins. On the 4th bonus spin I matched 5 yachts across the payline which should have paid the jackpot. I was instead paid only 1000 credits. There is no language on your site, on Betcoin.ag's site, nor on the pay table for the game that says that a bonus spin does not qualify for the jackpot. It simply says match 5 yachts on the payline at the max bet to win the jackpot. I clearly bet the max amount, and as you can see from the screenshot here http://imgur.com/UQxeVni I have matched 5 yachts on the payline. The bet line says 125 which is max bet, the payline shows 5 yachts. How does that not win the jackpot? I have pursued this matter with Betcoin.ag, they have informed me that you are the final decision-makers as I was directly connected to your servers through them. And any payout would have to come from you. If I am missing something, and there is clearly something in writing that states for this game that bonus spins are not eligible for the jackpot, please show me where. Please advise. Thank you.
I have attached screenshots of both the payline from the spin in question as well as the screenshot I took of the pay table listed. I am asking you to please help bring this to BetSoft's attention and help me to resolve my dispute. Thank you for any help you can offer.
Attachment(s)
Glam Life Jackpot.jpg
Glam Life Pays.jpg
Betcoin.ag scam
This should be paid, why they did not set Jackpot Number to 0 during free spins they adjust it to the bet amount
It is a shady company. I saw many scam reports about them. Those promotions is a scam. No way they will give you $750,000.
If you actually knew what is going on you would know that betcoin doesn't give the jackpot but betsoft. And the op has to contact betsoft for the jackpot but I don't think you knew that as you only post for your yobit campaign.
It is a shady company. I saw many scam reports about them. Those promotions is a scam. No way they will give you $750,000.
I guess you can not claim a jackpot that, in all the gambling sites the balance you get from bonus spins can't be claimed. sorry if I'm wrong because what I know is like that.
Chat started
sdfsf
hey i have a question
can I win the jackpot in slots during a bonus round?
hello?
Betcoin Stuart joined the chat
Betcoin Stuart
Hello
yes I think you can]
sdfsf
https://bitcointalksearch.org/topic/betsoft-non-payment-of-jackpot-1517648
explain that one then
Betcoin Stuart
create a ticket
to receive a proper explanation
sdfsf
thank you
Well you gotta love the support for that site. Did you create a ticket?
sdfsf
hey i have a question
can I win the jackpot in slots during a bonus round?
hello?
Betcoin Stuart joined the chat
Betcoin Stuart
Hello
yes I think you can]
sdfsf
https://bitcointalksearch.org/topic/betsoft-non-payment-of-jackpot-1517648
explain that one then
Betcoin Stuart
create a ticket
to receive a proper explanation
sdfsf
thank you
Well you gotta love the support for that site. Did you create a ticket?
Its quite simple betsoft should be the one to release the jackpot once betcoin receives it they convert it to btc for you. If betsoft says it's not a jackpot ask them
I play on this site and looked at the man's screenshot on a forum post there. This jackpot is worth $750,000, largest fuckaroo in bitcoin casino history in my opinion.
If its stated in their ToS or in the games paytable that the jackpot cannot be claimed or won if in a bonus round then he was not screwed at all. On the other hand if its not stated anywhere then betcoin needs to man up and pay the guy or get neg repped like crazy
I play on this site and looked at the man's screenshot on a forum post there. This jackpot is worth $750,000, largest fuckaroo in bitcoin casino history in my opinion.
I would like the forums opinion on whether I should have won the jackpot. Here's the background: I placed a max bet on the slot "The Glam Life". On the original bet I got 3 airplanes on 2 paylines granting me 4 bonus spins. On the final spin I get five Yachts on the payline which in my opinion should have triggered the jackpot. Instead I was paid 1000 credits. This I believe this is evidence to the fact that it was a max bet according to the pay table. 5 yachts = 200 credits x Number of bets per line. Five bets per line is the maximum. Based on them paying me 1000 credits they're essentially stating that I bet the max amount. So why would this not qualify for a jackpot? Betsoft is stating that it does not qualify because it was a bonus spin. I can find nowhere in the terms and conditions, rules of the game, or payouts description stating that a bonus spin is not eligible for the jackpot. Please take a look at the photos of my win, and of the pays, and let me know what you think. Should I have won the jackpot? Betcoin.ag says No because it was a bonus spin. Take a look at the screenshots I took.
http://imgur.com/a/hx7Ht
Betcoin.ag is of course saying that BetSoft is to blame. Who can I dispute this with?
http://imgur.com/a/hx7Ht
Betcoin.ag is of course saying that BetSoft is to blame. Who can I dispute this with?
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