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Topic: Bitcoin debit card - page 16. (Read 293836 times)

newbie
Activity: 32
Merit: 0
February 04, 2017, 09:36:01 AM
Why do you guy use worse exchange rate in your wallet than other wallets and other than what your site shows?

For instance I sent 197$ worth of btc from my blockchain wallet and in my ecoin account it is only worth 191$ and if I try to load the card it's worth something around 189$. Live rate at e-coin.io shows it's worth 197$ now. So basicaly I am losing 4-5% of my money when loading the card.

Is this your fee or?

Yes, they are playing with an exchange rate. Actually they are one of the most expensive ways to withdraw bitcoin. I have made a comparison last week:

XapoWirexCryptopaySpectrocoinUquidAdvcash
USD for 1 BTC911.38889.62883.85906.7907.59898.33
Margin from Bitstamp rate0.61%2.99%3.61%1.12%1.03%2.04%
Price and maintance of physical card for one year (in USD)2029272128.9914.99
Loading fee0%0%1%0%1%1USD
Final amount for 1 BTC (in USD)891.38860.62848.01885.70874.06882.34

The Bitstamp rate was 917.00 at the time of calculation.

So I would recommend you to use xapo or spectrocoin as it seems they have much better rate and fees structure

did you do your analysis in real time exactly at the same moment?

BTC exchange rate is a lot more complex than just looking at Bitstamp website. Firstly, not everyone works via Bitstamp, we don't, for example. Secondly, rates differ between different exchanges. Thirdly, when more volatile than usual, those differences in rates between various exchanges become even bigger.
So, really have to look into your methodology, but the conclusion of 4-5% being "lost" is grossly overestimated, that's certain

I am only speaking from my cases. Usually my blockchain wallet, google conversion and coindesk.com rate differ by less then 0.5%. When I load my card I always get 5% less then the amount calculated by those exchange rates. I gave you exact numbers based on 200$ load in my last post.
newbie
Activity: 23
Merit: 0
February 04, 2017, 05:42:27 AM
ecoin scammed 400 euro....happy happy

grrrrrrr

No one has scammed you, friend. Again, please send us your wirex registered email, and we will track the issue

No scammed??
my 400 euro bloked in the card???

[email protected]
hero member
Activity: 672
Merit: 500
February 03, 2017, 09:47:32 PM
gosha fact is you take ~5% fees to load a card nothing complex here really
hero member
Activity: 938
Merit: 500
February 03, 2017, 07:58:47 PM
Why do you guy use worse exchange rate in your wallet than other wallets and other than what your site shows?

For instance I sent 197$ worth of btc from my blockchain wallet and in my ecoin account it is only worth 191$ and if I try to load the card it's worth something around 189$. Live rate at e-coin.io shows it's worth 197$ now. So basicaly I am losing 4-5% of my money when loading the card.

Is this your fee or?

Yes, they are playing with an exchange rate. Actually they are one of the most expensive ways to withdraw bitcoin. I have made a comparison last week:

XapoWirexCryptopaySpectrocoinUquidAdvcash
USD for 1 BTC911.38889.62883.85906.7907.59898.33
Margin from Bitstamp rate0.61%2.99%3.61%1.12%1.03%2.04%
Price and maintance of physical card for one year (in USD)2029272128.9914.99
Loading fee0%0%1%0%1%1USD
Final amount for 1 BTC (in USD)891.38860.62848.01885.70874.06882.34

The Bitstamp rate was 917.00 at the time of calculation.

So I would recommend you to use xapo or spectrocoin as it seems they have much better rate and fees structure

did you do your analysis in real time exactly at the same moment?

BTC exchange rate is a lot more complex than just looking at Bitstamp website. Firstly, not everyone works via Bitstamp, we don't, for example. Secondly, rates differ between different exchanges. Thirdly, when more volatile than usual, those differences in rates between various exchanges become even bigger.
So, really have to look into your methodology, but the conclusion of 4-5% being "lost" is grossly overestimated, that's certain
sr. member
Activity: 388
Merit: 250
February 03, 2017, 07:00:02 PM
ecoin scammed 400 euro....happy happy

grrrrrrr

No one has scammed you, friend. Again, please send us your wirex registered email, and we will track the issue
full member
Activity: 294
Merit: 101
February 03, 2017, 06:31:39 PM
it could be better to work in making a platform opened 24 hours everyday... this is the problem last months!!!
sr. member
Activity: 388
Merit: 250
February 03, 2017, 05:45:03 PM
e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.

7 days and still no response in the mail

I try to buy bitcoins and fails with a message so

REF: 80078a39c5b04b35b9dd53ca1f653716

Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted

Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

Kind Regards,

They have stolen 400 Euros
sh
sorry for my english

"Scam"? Again? Come one, Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok?

Now, If you already wrote to support, please give me your support ticket number and your Wirex Registered Email, and I might be able to speed thing up a bit.
sr. member
Activity: 388
Merit: 250
February 03, 2017, 05:41:56 PM
Site is not logging in, please check it.

Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.
sr. member
Activity: 388
Merit: 250
February 03, 2017, 05:41:38 PM
any news on the card loading problem? should we expect it to resume today?

Hey. Unfortunately, the card loading service was temporarily unavailable for a few hours. We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.
sr. member
Activity: 854
Merit: 398
February 03, 2017, 04:02:50 PM
e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.

7 days and still no response in the mail

I try to buy bitcoins and fails with a message so

REF: 80078a39c5b04b35b9dd53ca1f653716

Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
They have stolen 400 Euros
sh
sorry for my english

ecoin scammed 400 euro....happy happy
grrrrrrr


Thank you @benedettoscordo for the provided information, as I almost opened account and wanted to deposit money their the only thing stopped me was verification and problem to do 3rd party transactions, so now I read more and more complaints about ecoin/wirex that there are bugs, maybe it is connected to the change of website...but don't think that customers care whose fault it is..it will be very difficult to return trust with such cases..
newbie
Activity: 23
Merit: 0
February 03, 2017, 03:17:37 PM
ecoin scammed 400 euro....happy happy

grrrrrrr
legendary
Activity: 1568
Merit: 1031
February 03, 2017, 12:26:51 PM
Is there anyway to expedite the verification process? I've been waiting for 1 week.

Wirex has already started to lose some credibility by now , I doubt think It's a good idea to continue using them and certainly not providing them with your personal information's. I suggest switching to CoinsBank , they have late response sometimes but the service is definitely high quality.
newbie
Activity: 2
Merit: 0
February 03, 2017, 12:21:13 PM
Is there anyway to expedite the verification process? I've been waiting for 1 week.
newbie
Activity: 23
Merit: 0
February 02, 2017, 05:47:46 AM
e-coin
1. nonexistent service
2. EUR 400 on locked vcc, despite me being verified.

7 days and still no response in the mail

I try to buy bitcoins and fails with a message so

REF: 80078a39c5b04b35b9dd53ca1f653716

Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted

Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

Kind Regards,



They have stolen 400 Euros
sh
sorry for my english
newbie
Activity: 23
Merit: 0
February 01, 2017, 02:06:37 PM
Site is not logging in, please check it.
newbie
Activity: 52
Merit: 0
February 01, 2017, 11:28:22 AM
any news on the card loading problem? should we expect it to resume today?
newbie
Activity: 32
Merit: 0
February 01, 2017, 10:22:26 AM
When you think about it it's logical you have to wait for confirmations before you are allowed to use the money, but I agree they should change it so unconfirmed deposits don't show in balance.
hero member
Activity: 672
Merit: 500
February 01, 2017, 10:16:57 AM
well yes but i received email saying:

Deposit Completed
Dear Customer,
We have received 0.3 BTC.

So i did not checked whether it is confirmed or not on blockchain
newbie
Activity: 32
Merit: 0
February 01, 2017, 10:14:34 AM
WTF!?

Bitcoin Account Balance ฿ 0.405675
Maximum Amount -> 0.10520926 (Requested amount has been adjusted according to your account balance)

fix your fucking software!

Probably you have just deposited 0.3 btc and your transaction still has 0 confirmations? Deposit will show in your balance but you won't be able to use it until the transaction is confirmed on blockchain.
hero member
Activity: 672
Merit: 500
February 01, 2017, 08:54:19 AM
WTF!?

Bitcoin Account Balance ฿ 0.405675
Maximum Amount -> 0.10520926 (Requested amount has been adjusted according to your account balance)

fix your fucking software!
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