Hope this WD limit will be gone soon, because it's kind of disappointing to wait 3 days to transfer funds.
I have never stopped trusting E-coin, so I know the things will be better in the future. Counting on you!
Topic: Bitcoin debit card - page 61. (Read 293901 times)
My withdrawal went through today (4th day). It may be that the time on website differs from local time, so I guess it's fine.
Hope this WD limit will be gone soon, because it's kind of disappointing to wait 3 days to transfer funds.
I have never stopped trusting E-coin, so I know the things will be better in the future. Counting on you!
Hope this WD limit will be gone soon, because it's kind of disappointing to wait 3 days to transfer funds.
I have never stopped trusting E-coin, so I know the things will be better in the future. Counting on you!
Same here, I would b very careful of using e-coin at the moment
@gosha/e-coin
I am trying to withdraw btc bought more than 72 hours ago (at ~7PM on may 10th), but I can't move them out. Is the server time different from the local time ? I haven't got the chance to check if date and time is local on the platform.
Thanks.
I am trying to withdraw btc bought more than 72 hours ago (at ~7PM on may 10th), but I can't move them out. Is the server time different from the local time ? I haven't got the chance to check if date and time is local on the platform.
Thanks.
I am experiencing same problem
Any news on the waiting period for withdrawal?
@gosha/e-coin
I am trying to withdraw btc bought more than 72 hours ago (at ~7PM on may 10th), but I can't move them out. Is the server time different from the local time ? I haven't got the chance to check if date and time is local on the platform.
Thanks.
I am trying to withdraw btc bought more than 72 hours ago (at ~7PM on may 10th), but I can't move them out. Is the server time different from the local time ? I haven't got the chance to check if date and time is local on the platform.
Thanks.
I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
I have same problem too. Deposit didnt show up on my account even confirmations are complete.
Sent support ticket yesterday and theres no response.
Their customer service did contact me yesterday and a nice guy named Mikhail took care of the deposit problem. It then was updated in the system. I was worried for a bit, but I was happy to see the deposit finally show up. It takes many hours for them to get back to you, so hang in there and let us know if you got your deposit. I'm also trying to move a small portion of the money out to ensure I can get money back before I throw a large chunk of bitcoins on the card. Currently, there's still issues with the automated system. I was using the "max" button which doesn't seem to work, so I'm contacting them about this. I was contacted today about it, and I'll try again with their suggestion of reducing the amount being sent and see what happens.
I am not getting the confirmation email to withdraw btc, happening since yesterday. Just me?
Edit: working now
Edit: working now
we have deployed a major upgrade to the platform (yesterday) which should reduce the number of technical issues.
Please, keep us posted on whether you see improvements or still have issues. It may take some time to address all the currently pending ones
Please, keep us posted on whether you see improvements or still have issues. It may take some time to address all the currently pending ones
They always have issues. Using them only because I can buy btc with my debit card fund. They are useless without it. Again "Timeout by sending message CreateTransactionMsg to"
I am also getting the same message pretty much every time I try
They always have issues. Using them only because I can buy btc with my debit card fund. They are useless without it. Again "Timeout by sending message CreateTransactionMsg to"
Some E-Coin/Wirex app users have experienced recent issues. If you have deposited bitcoin to your account and your balance did not display properly please email [email protected] and they will assist you and resolve your issue. Support may take up to 2 days, so please be patient with us. We will respond to all support requests. We do apologise for recent issues and promise once the rebranding is completed Wirex will return to being the best service in bitcoin.
https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3
https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3
You guys are having a lot of issues right now
Some E-Coin/Wirex app users have experienced recent issues. If you have deposited bitcoin to your account and your balance did not display properly please email [email protected] and they will assist you and resolve your issue. Support may take up to 2 days, so please be patient with us. We will respond to all support requests. We do apologise for recent issues and promise once the rebranding is completed Wirex will return to being the best service in bitcoin.
https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3
https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.k3wxf4cu3
I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
I have same problem too. Deposit didnt show up on my account even confirmations are complete.
Sent support ticket yesterday and theres no response.
is there any plan to change the minimum amount ($10) to load the card ?
some of your competitors have lower minimum. I hope you put this in consideration
some of your competitors have lower minimum. I hope you put this in consideration
can anyone see atm euro/BTC buy/sell rate
is there plan to have other methods of funding like direct link with some major exchange (BTC-e code etc..)
is there future plan for personal debit card be linked for withdrawal also?
is there plan to have other methods of funding like direct link with some major exchange (BTC-e code etc..)
is there future plan for personal debit card be linked for withdrawal also?
what the relation between www.e-coin.io and wirx app?
Because they ask me about e-coin account when registered
Because they ask me about e-coin account when registered
I think you mean Wirex:
E-Coin is rebranding to Wirex. E-Coin cards will not be effected in any way. Read more about Wirex at our site https://wirexapp.com/
what the relation between www.e-coin.io and wirx app?
Because they ask me about e-coin account when registered
Because they ask me about e-coin account when registered
I still have not been able to withdraw 0.025BTC and support is being useless
does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right?you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story
I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long?
It's been literally 4.5 hours since the deposit and over 2 hours since the first request for help.
ok, thanks.
We are currently experiencing quite an inflow of support requests, so, waiting times may be a bit longer than usual. However, response time is well below industry average of 6-7 hours.
can you send your e-mail here or in PM so that I make sure your issue is addressed?
does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right?you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story
I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long?
It's been literally 4.5 hours since the deposit and over 2 hours since the first request for help.
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