Bitcoin debit card - page 59. | Bitcointalksearch.org

Jeremycoin

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Quote from: gosha@e-coin on May 22, 2016, 03:50:18 PM

Quote from: Jeremycoin on May 22, 2016, 01:18:33 PM

How long is the shipment for Plastic Card standard delivery takes to Indonesia?

it depends on where in Indonesia you are located - for instance, Jakarta would certainly be quicker than a small town on a more remote island.
Cards are shipped via Royal Mail, but after a certain point, it mostly depends on local post, so hard to tell. As officially stated by the issuing bank, it's 2 to 8 weeks, from experience, Indonesia takes 3 to 5 weeks in most cases.

Please, keep in mind that with standard delivery there is no tracking possibility, so, it is not possible to see where the shipment is and find it in case it is delayed or lost. If you don't have real confidence in the local postal service, it may be worth going for expedited delivery, which goes via DHL and comes with tracking number and delivery guarantee

I'm in the city near to Jakarta, 3 to 5 weeks seems acceptable. If I want to track my card, can I change it now for the expedit delivery? Or I can only do that for another card order?

jedaite

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Quote from: gosha@e-coin on May 21, 2016, 02:45:43 PM

Quote from: jedaite on May 21, 2016, 08:16:34 AM

1. Hello E-coin staff, can you tell me when it would be possible to remove the 3 business days hold of the bitcoins once I purchase them from your system?

2. Also, can the card load time be lowered from 4 days (that's how much it took me and other I read of here) to like 2 days or less?

1. We are working on possible alternative solutions, yet, for the time being cannot say exactly when this will change.

2. Not quite sure what you mean. Was your card not loaded instantly? If not, then there is an issue - please, PM your e-mail address so that we have support check your case

I was referring to loading the Virtual Card via PayPal. It took 4 days until the money was deposited in it. Can this timeframe be lowered to 1 or 2 days?

Wirex

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There is a 3-working-day hold for all bitcoins bought through the E-Coin platform. Please read about it in the blog. If you have questions you can always contact [email protected]

https://blog.wirexapp.com/faq-3-day-bitcoins/

GreekBitcoin

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Quote from: uniquark on May 22, 2016, 06:23:50 PM

Put some warning temporary on your website. You can remove it anytime later if you change the term. Why is it so difficult? Unless there's a really shady things are going on. I wouldn't have complained if you had put some warning on your website.

gosha@e-coin, uniquark has a valid point on that. This is where most of the noise seems to stem from. And please dont tell me again about the blog and emails. I have created a new account these days and i havent see anything. I speedy browsed the blog and didnt find anything yet. I guess there must be something there but it seems like we cant see it in the official page for a reason.

uniquark

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Quote from: gosha@e-coin on May 22, 2016, 06:01:01 PM

Quote from: CryptoBjorn on May 22, 2016, 05:43:47 PM

Why not provide users with some eta for when things are fixed?
Right now it's just talking on the forum while these problems are here for weeks... Start with transparency first before those thousands of customers will be decimated...

things related to buy bitcoin function (this notorious 3-day hold for transfer is related to it) is not such an easy fix to be able to advertise a clear eta for.

No other service offers buying bitcoin with bank cards for a reason. We were arguably the first company to resolve most issues around it and offer such service, yet, it comes with some limitations.
Really can't see why this is creating so much noise and tension - a brand new and until now unheard of service is evolving and improving. Maybe too much is being offered and by default taken for granted...

You offer a service, we pay for it. Every single transaction has some kind of fee (or hidden fee). It's not a free service. We paid for it and it wasn't what we expected it to be. You are really a moron if you don't see it and don't understand why people are complaining.

Put some warning temporary on your website. You can remove it anytime later if you change the term. Why is it so difficult? Unless there's a really shady things are going on. I wouldn't have complained if you had put some warning on your website.

gosha@e-coin

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Quote from: CryptoBjorn on May 22, 2016, 05:43:47 PM

Why not provide users with some eta for when things are fixed?
Right now it's just talking on the forum while these problems are here for weeks... Start with transparency first before those thousands of customers will be decimated...

things related to buy bitcoin function (this notorious 3-day hold for transfer is related to it) is not such an easy fix to be able to advertise a clear eta for.

No other service offers buying bitcoin with bank cards for a reason. We were arguably the first company to resolve most issues around it and offer such service, yet, it comes with some limitations.
Really can't see why this is creating so much noise and tension - a brand new and until now unheard of service is evolving and improving. Maybe too much is being offered and by default taken for granted...

CryptoBjorn

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Quote from: gosha@e-coin on May 22, 2016, 03:57:38 PM

Quote from: crazyivan on May 22, 2016, 01:50:50 PM

Quote from: vodaljepa on May 22, 2016, 10:46:00 AM

I have stopped using e-coin, they seem to be operating pretty shady now

Really a lot complains on this service. I was thinking of getting a plastic card but now, after reading all this, I think I ll pass, for now.

You seem to be a serious and reputable member.

The decision is certainly yours, but we would urge you to concentrate on the facts and numbers and give it a try to see for yourself, rather than pay much attention to some of the random "noise" posted here.

We are not denying the fact of some growth issues recently - are fully aware of the problems and are working on them, it just takes time. However, all the accusations of "scam" and other strong statements posted by some have no real grounds whatsoever - no one has actually really lost any money, any issues are addressed and resolved (we are working on bringing the reaction time back to the standard), and the service works well for thousands of people 98 times out of 100.

Why not provide users with some eta for when things are fixed?
Right now it's just talking on the forum while these problems are here for weeks... Start with transparency first before those thousands of customers will be decimated...

gosha@e-coin

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Quote from: crazyivan on May 22, 2016, 01:50:50 PM

Quote from: vodaljepa on May 22, 2016, 10:46:00 AM

I have stopped using e-coin, they seem to be operating pretty shady now

Really a lot complains on this service. I was thinking of getting a plastic card but now, after reading all this, I think I ll pass, for now.

You seem to be a serious and reputable member.

The decision is certainly yours, but we would urge you to concentrate on the facts and numbers and give it a try to see for yourself, rather than pay much attention to some of the random "noise" posted here.

We are not denying the fact of some growth issues recently - are fully aware of the problems and are working on them, it just takes time. However, all the accusations of "scam" and other strong statements posted by some have no real grounds whatsoever - no one has actually really lost any money, any issues are addressed and resolved (we are working on bringing the reaction time back to the standard), and the service works well for thousands of people 98 times out of 100.

gosha@e-coin

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Quote from: Jeremycoin on May 22, 2016, 01:18:33 PM

How long is the shipment for Plastic Card standard delivery takes to Indonesia?

it depends on where in Indonesia you are located - for instance, Jakarta would certainly be quicker than a small town on a more remote island.
Cards are shipped via Royal Mail, but after a certain point, it mostly depends on local post, so hard to tell. As officially stated by the issuing bank, it's 2 to 8 weeks, from experience, Indonesia takes 3 to 5 weeks in most cases.

Please, keep in mind that with standard delivery there is no tracking possibility, so, it is not possible to see where the shipment is and find it in case it is delayed or lost. If you don't have real confidence in the local postal service, it may be worth going for expedited delivery, which goes via DHL and comes with tracking number and delivery guarantee

gosha@e-coin

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Quote from: bjnst on May 22, 2016, 01:14:55 PM

I can't load my card. Is E-coin experiencing some difficulties?

there is a temporary issue with loading USD and GBP cards at the moment. Both expected to be back to normal tomorrow

gosha@e-coin

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Quote from: uniquark on May 22, 2016, 10:32:35 AM

Quote from: GreekBitcoin on May 21, 2016, 06:14:55 PM

Quote from: gosha@e-coin on May 21, 2016, 02:45:43 PM

1. We are working on possible alternative solutions, yet, for the time being cannot say exactly when this will change.

1. Could you please elaborate on the reason why this 3 day hold exists now?
2. Is there anywhere on the site that shows that there is currently a 3 day hold on bought bitcoins?

1. They are doing that because they are short on money or turning to a scam.
2. THERE IS NOT A SINGLE WORD ABOUT THAT ON THEIR WEBSITE. I've been asking them to post some warning about it for the last 2 weeks, but they decided to keep it secret and deceive their customers.

1. You have no idea and no real grounds for such statements, yet, keep repeating them.
As mentioned just above your post,
quote
1. It is due to security reasons. Have you ever thought about why there are no services offering to buy BTC using debit/credit cards? It is not that easy to avoid all the possible risks.
unquote

2. Same, see the explanation above.

crazyivan

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Quote from: vodaljepa on May 22, 2016, 10:46:00 AM

I have stopped using e-coin, they seem to be operating pretty shady now

Really a lot complains on this service. I was thinking of getting a plastic card but now, after reading all this, I think I ll pass, for now.

Jeremycoin

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How long is the shipment for Plastic Card standard delivery takes to Indonesia?

bjnst

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I can't load my card. Is E-coin experiencing some difficulties?

GreekBitcoin

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Quote from: uniquark on May 22, 2016, 10:32:35 AM

Quote from: GreekBitcoin on May 21, 2016, 06:14:55 PM

Quote from: gosha@e-coin on May 21, 2016, 02:45:43 PM

1. We are working on possible alternative solutions, yet, for the time being cannot say exactly when this will change.

1. Could you please elaborate on the reason why this 3 day hold exists now?
2. Is there anywhere on the site that shows that there is currently a 3 day hold on bought bitcoins?

1. They are doing that because they are short on money or turning to a scam.
2. THERE IS NOT A SINGLE WORD ABOUT THAT ON THEIR WEBSITE. I've been asking them to post some warning about it for the last 2 weeks, but they decided to keep it secret and deceive their customers.

I had a tiny amount of BTC there which i withdraw instantly yesterday without a problem. So i wouldnt call them a scam. However i agree that the 3 day hold should be written somewhere on the website and that this criticism is good criticism.

vodaljepa

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I have stopped using e-coin, they seem to be operating pretty shady now

uniquark

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Quote from: GreekBitcoin on May 21, 2016, 06:14:55 PM

Quote from: gosha@e-coin on May 21, 2016, 02:45:43 PM

1. We are working on possible alternative solutions, yet, for the time being cannot say exactly when this will change.

1. Could you please elaborate on the reason why this 3 day hold exists now?
2. Is there anywhere on the site that shows that there is currently a 3 day hold on bought bitcoins?

1. They are doing that because they are short on money or turning to a scam.
2. THERE IS NOT A SINGLE WORD ABOUT THAT ON THEIR WEBSITE. I've been asking them to post some warning about it for the last 2 weeks, but they decided to keep it secret and deceive their customers.

gosha@e-coin

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Quote from: danmark111 on May 21, 2016, 08:10:34 PM

Please can you check my ticket sent 3 days ago? N°32613
It seems I lost 700€..

Please, do not worry.
Will have support team check and revert to you

gosha@e-coin

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Quote from: GreekBitcoin on May 21, 2016, 06:14:55 PM

Quote from: gosha@e-coin on May 21, 2016, 02:45:43 PM

1. We are working on possible alternative solutions, yet, for the time being cannot say exactly when this will change.

1. Could you please elaborate on the reason why this 3 day hold exists now?
2. Is there anywhere on the site that shows that there is currently a 3 day hold on bought bitcoins?

1. It is due to security reasons. Have you ever thought about why there are no services offering to buy BTC using debit/credit cards? It is not that easy to avoid all the possible risks.

2. The information about the 3-day hold was communicated via e-mail and blog

danmark111

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Please can you check my ticket sent 3 days ago? N°32613
It seems I lost 700€..

Topic: Bitcoin debit card - page 59. (Read 293872 times)