For those, who worry about their XVG which we are in progress of refunding. Here is our initial post (just to make sure everybody read it):
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Here we try to explain XVG situation better.
We already posted official statement about it here: https://bitcointalksearch.org/topic/m.30655080
But here is how we are working out this very bad for us and our customers situation:
Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same amount of XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc
This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.
Here are all related tweets:
https://twitter.com/CryptoCurrEncyX/status/965881875721080832
Refunds happened:
https://twitter.com/CryptoCurrEncyX/status/966540855015124992
https://twitter.com/CryptoCurrEncyX/status/969440786654941184
... and so on (we will not make tweets for further refunds)
This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.
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12.04.18 update:
We already refunded over 15 BTC (earned by us from trading fee) buying XVGCT token here: https://c-cex.com/?p=xvgct-btc (you can see weekly spikes where price goes up - that's us buying it from sell orders).
We never force anybody to sell your XVGCT at lower price than XVG. - just if you want to get refund faster - you can, but you don't have to. We will continue buying XVGCT and are intended to refund all who lost their XVG during of explained and very rare accident.
Other 170 cryptowallets and it's balances we run currently on exchange are safe and fine.
@c-cex, what you said "This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC." is true, your best option is buy XVG and payback to us.
It will not only help you to avoid many lawsuits, it will help you to be trusted again.
If you really want to make it right you could place a repayment program paying partial refundments every month, using a part of your profits to buy XVG to reimburse it to your customers, getting the full refund in period like a year.
I am sorry but you owe me my XVGs and in one way or another we will have to solve it.