Can you share the name of that casino site?
By the way, sometimes it is also us, the gamblers who don't want to read the Terms and Conditions of that casino considering the TL;DR format, but we forget that they may come up with anything when they want to stop you from withdrawing from their website. It is always advisable to read such things for our own safety. And then, there are casinos where newbie gamblers fall for big bonuses, but they don't know the intentions of that casino and when the casino manages to gather a big amount, it stops giving withdrawals. Stay very cautious these days and try to play on casinos where everything gets resolved quickly. Check Ask gamblers with all types of casinos.
Exactly, please share the name of the casino site because hearsay may often times be contradictory.
Have you also considered the possibility that perhaps you were only allowed access to the site's first page which is open to everyone and would be activated ones you get to fund your account, and it may require KYC verification as part of completing the registration process, before you can withdraw you wins?
I would like to say that it is good to use an online casino that at least one or two persons use, of whom you know and can easily reach for directions or support.
OK, I'll share it since so many of you ask for it (Edit in the OP):
I'll share the site since so much people is asking, but I guess this is usual:
https://elroyalecasinobonuses.com/ with a referal who leads you to the domain you'll be logged
In FAQ you find it clearly:
https://elroyalecasinobonuses.com/faq/Do I have to submit any documents when depositing money?
There are no documents needed for making a deposit at El Royale Casino. However, in some rare cases, we might ask you to provide a Credit Card Validation form to ensure the safety of your transactions.
How do I request a payout?
After you have submitted all the necessary documents for proving your identity, you will be able to request a payout in the Cashier section of your account. If you are using your mobile device, you need to go to “Menu,” and then to the section “Payout”.
El Royale is operated by Wonder Play Company N.V. having its office in Willemstad, Curacao. Company Registration number 162233.
When a user makes an aggregate lifetime total of deposits exceeding USD 2000 or requests a withdrawal of any amount at El Royale, they are obliged to undergo a full KYC procedure, wherein the user shall submit some basic details about themselves and then upload the files listed below:
A copy of Government Issued Photo ID (in some cases front and back depending on the doc)
A selfie of themselves holding the ID doc
A bank statement/Utility Bill
Yeah, pretty fair: give me 2K with no questions, but you won't be able to get a penny without fulfilling the rules. I'ts a regulatory joke. Even is a gambler trap: " I'll try to make it a big ammount so it's worth it to do the paperwork, then you loose. Unacceptable