CEX.IO Withdrawal times - any experience?

icedlemontea

newbie

Activity: 1

Merit: 0

Quote from: retalids on September 25, 2020, 02:40:56 PM

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

I'm still experiencing long delays of bank withdrawal and it's frustrating. I withdrew 10K USD on Dec 22 and the system confirmed it, but I still haven't received my money yet after two weeks. I asked them to provide the SWIFT reference number several times so I can trace the transfer but got no response on that.

Devider

newbie

Activity: 3

Merit: 0

I have another problem. I haven't been credited an LTC Deposit for 14 days. The payment is in the blockchain, but it was not credited to the balance.

It took the support service 6 days just to respond to my request. 7 days ago, my request was sent to the technical Department and we don't know how long to wait for a solution. It's not my fault, I entered everything correctly.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: examplens on September 28, 2020, 04:55:05 AM

they just added some new features like staking, margin trading and listed more coins/tokens. I use them almost regularly on weekly basis, and basically, everything works fine. they may have a problem at the moment with certain functionalities, but as far as I have noticed it is all solved as soon as possible
also, their support does a great job.

Dear examplens,

So good to hear that you highly evaluate the job of our Support Team and the improvements we constantly make. We always monitor the market and strive to give more opportunities to our users, therefore, we add new coins.

We need to emphasize that no problem will appear if the user follows any process as it is. But even if any appears, our Support staff is always ready to help you.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: retalids on September 25, 2020, 02:40:56 PM

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

Dear retalids,

Sorry for a delayed reply. We have been running a lot of promotions lately, like the one you mentioned: zero fees for Visa deposits. Hope you took advantage of it.

Please note that there are a lot of payment options available on CEX.IO and fully operational. You could find the most suitable for you and benefit from it, because some of them are commission-free. Check them out here: https://cex.io/limits-commissions

examplens

legendary

Activity: 3472

Merit: 3507

Crypto Swap Exchange

Quote from: logfiles on September 27, 2020, 03:55:30 PM

Quote from: retalids on September 25, 2020, 02:40:56 PM

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

They have a representative here who seems to be active and could get you an answer real quick. Try sending a private Message to this profile - CEX. The operation of the platform looks to be operating smoothly at the moment as witnessed by no latest complaints and negative reviews from customers

they just added some new features like staking, margin trading and listed more coins/tokens. I use them almost regularly on weekly basis, and basically, everything works fine. they may have a problem at the moment with certain functionalities, but as far as I have noticed it is all solved as soon as possible
also, their support does a great job.

logfiles

copper member

Activity: 2198

Merit: 1837

🌀 Cosmic Casino

Quote from: retalids on September 25, 2020, 02:40:56 PM

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

They have a representative here who seems to be active and could get you an answer real quick. Try sending a private Message to this profile - CEX. The operation of the platform looks to be operating smoothly at the moment as witnessed by no latest complaints and negative reviews from customers

tuchenvi

jr. member

Activity: 154

Merit: 2

Quote from: retalids on September 25, 2020, 02:40:56 PM

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

as for now, pltatform works okey, i withdraw instantly on credit card, so seems they fixed all technical issues

retalids

jr. member

Activity: 153

Merit: 1

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

The Brain Sauce

newbie

Activity: 4

Merit: 0

Hi.. there. I see you posted in 2017. how about 2020. Is CEX.io delaying in the same way??

yugoslav

newbie

Activity: 24

Merit: 0

Thank you CEX Support team for being responsive.

You have issues with payment provider and withdrawal limit are much lower. Hope this issue is temporary and it will be fixed soon. Many users are experiencing same issue, simply not possible to withdraw as in Jan and Feb.

CEX

legendary

Activity: 1227

Merit: 1003

Dear yugoslav,
Thank you for contacting us.
You can find the most updated information regarding limits and timeframes of withdrawal/deposit transactions on our page of Limits and Commissions, which you can find by following link:
https://cex.io/limits-commissions

If you have some issue that prevents you from withdrawing, we kindly ask you to provide us with your user ID or ticket number.
We would be happy to assist you.

yugoslav

newbie

Activity: 24

Merit: 0

Hello CEX,

can you please but please state your current withdrawal limits? I have used MasterCard till beginning of March, then error appear "Payment Amount Exceeded". Then I have replaced with a new Master Card and I could do withdrawal again. But Your system allowed me just to withdraw 8.000$ and again same error "Payment Amount Exceeded".

Please state your limits, in your recent announcement it's 50.000euro per month or 2.000euro per day.

Please do not ignore this

Vladivir

newbie

Activity: 3

Merit: 0

Moй вывoд в CШA нaxoдитcя в cтaтyce PENDING c 2 мapтa. Пoжaлyйcтa, oтмeнитe мoю тpaнзaкцию и вepнитe ee oбpaтнo нa мoй cчeт.

ID пoльзoвaтeля: up118431731
ID тpaнзaкции: 5765522305

vmcrown

newbie

Activity: 22

Merit: 0

Quote from: cointicker on March 06, 2018, 10:52:03 AM

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

I have the same problem.
My transaction ID: 5766021320

Thanks in advance!

cointicker

newbie

Activity: 25

Merit: 0

Quote from: CEX on March 07, 2018, 04:13:15 AM

Quote from: cointicker on March 06, 2018, 10:52:03 AM

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

Our finance department is currently looking into the issue. They will update you as soon as there are any updates.

Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?

I will update my status on the forum, thanks in advance.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: cointicker on March 06, 2018, 10:52:03 AM

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

Our finance department is currently looking into the issue. They will update you as soon as there are any updates.

cointicker

newbie

Activity: 25

Merit: 0

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: Liusja on February 23, 2018, 01:44:45 PM

Liudmila Raspopova 15 фeвpaль 2018 г. 17:27Oжидaeт yтвepждeния
Дoбpый дeнь,

17.12.2017г. я зaвeлa 0.499 ( 0.2 +0.299 )BTC нa cвoй aккayнт и
yжe 2 мecяцa эти BTC oбoзнaчeны кaк HEПOДTBEPЖДEHHAЯ TAHЗAКЦИЯ нa мoeм aккayнтe.
Ha Blockchain.info. вce тpaнзaкции были пoдтвepждeны в тoт жe дeнь 17.12.2017.

Двa мecяцa я пишy в пoддepжкy пиcьмa c пpocьбoй oбъяcнить мнe- "Гдe мoи дeньги?"
И зa двa мecяцa мнe никтo ничeгo нe oтвeтил ( 1 мecяц мнe пиcaли- "Ждитe oтвeтa" Ceйчac support нe oтвeчaeт coвceм!) .

Bepнитe мнe мoи BTC!!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

17.12.2017. I got 0.499 (0.2 +0.299) BTC on my account and for 2 months these BTC are marked as UNFORGETTED TRANSACTIONS on my account. On the Blockchain.info. all transactions were confirmed on the December 17, 2017.

For 2 months I am writing in support of a letter asking me to explain- "Where is my money?" And for 2 months no one answered me.

Give me back my BTC !!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

Kindly clarify your user ID or ticket number.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: cex.bz on February 23, 2018, 07:16:37 AM

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

Kindly clarify your user ID or ticket number.

Liusja

newbie

Activity: 1

Merit: 0

Liudmila Raspopova 15 фeвpaль 2018 г. 17:27Oжидaeт yтвepждeния
Дoбpый дeнь,

17.12.2017г. я зaвeлa 0.499 ( 0.2 +0.299 )BTC нa cвoй aккayнт и
yжe 2 мecяцa эти BTC oбoзнaчeны кaк HEПOДTBEPЖДEHHAЯ TAHЗAКЦИЯ нa мoeм aккayнтe.
Ha Blockchain.info. вce тpaнзaкции были пoдтвepждeны в тoт жe дeнь 17.12.2017.

Двa мecяцa я пишy в пoддepжкy пиcьмa c пpocьбoй oбъяcнить мнe- "Гдe мoи дeньги?"
И зa двa мecяцa мнe никтo ничeгo нe oтвeтил ( 1 мecяц мнe пиcaли- "Ждитe oтвeтa" Ceйчac support нe oтвeчaeт coвceм!) .

Bepнитe мнe мoи BTC!!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

17.12.2017. I got 0.499 (0.2 +0.299) BTC on my account and for 2 months these BTC are marked as UNFORGETTED TRANSACTIONS on my account. On the Blockchain.info. all transactions were confirmed on the December 17, 2017.

For 2 months I am writing in support of a letter asking me to explain- "Where is my money?" And for 2 months no one answered me.

Give me back my BTC !!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

Topic: CEX.IO Withdrawal times - any experience? (Read 8476 times)