Topic: CEX.IO Withdrawal times - any experience? - page 4. (Read 8476 times)

We have escalated the case to the Finance department. Please wait for the updates.

Your case is under review of the Finance department. Please, wait for the updates from them.

We have escalated the case to the Finance department. Please wait for the updates.

Dear XXXXX

Now we actively solve your tickets in several streams.

=You can help us very much if you carefully read the following information=

If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".

1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.

2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.

3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.

4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.

5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.

If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.

Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.

We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team

I transferred $ 500 from my VISA 1972 card that ended with transaction ID number up106632955, on 2018-01-02.

However, the date is 2018.01.19 and the money is still not accounted for.

It is told me that there was not any money coming in, waiting or being rejected when I was talking to my bank.

I would like to be informed about the matter, as soon as possible.

And please send me withdrawal receipts..

Thanks.

I have funds stuck now for 31 days with no replies and no resolutions.

I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.

The transaction details are:
2017-12-19 04:28:41   1354.75 USD   Credit card: XXXX-XXXX-XXXX-3670 Completed

I have tickets with ZERO replies from 14 days ago

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

I need some serious help with this.

I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.

At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.

Have been really patient, this transaction is not just mine I know more people whose money is stuck because of this transaction, what exactly is the problem? Can you atleast stop broadcasting the transaction so that it is dropped from the blockchain and it comes back to our CEX.IO account?

If you give us more information we can do something.

The tech team still needs some time to resend the transaction. We kindly ask for your patience regarding the matter.

Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan.

It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived. CEX hasn't even told me what is happening. Beyond belief!

I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?

user: up111822535

CEX.IO please let us know if anything has been done about this tx fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

I am following your case, you initially said 44K was not sent, now you say 15k? Does that mean you received the rest?

IF YOU RECEIVED PLEASE TELL THAT BECAUSE MANY PEOPLE HERE FEEL LIKE THEY WOULD NEVER GET THEIR MONEY

I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?

user: up111822535