CEX.IO Withdrawal times - any experience? - page 7.

chickpeas

newbie

Activity: 5

Merit: 0

Quote from: CEX on January 05, 2018, 11:15:15 AM

Quote from: Dev26 on January 05, 2018, 12:31:23 AM

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.?? Cry

User ID
up113183313

We will try to clarify the issue with the concerned department.

Dear Cex team ,

Are new registrations closed now ? When will it be open again ?

Dev26

newbie

Activity: 2

Merit: 0

Quote from: CEX on January 05, 2018, 11:15:15 AM

Quote from: Dev26 on January 05, 2018, 12:31:23 AM

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.?? Cry

User ID
up113183313

We will try to clarify the issue with the concerned department.

Any Updates It is really tough to wait for days and weeks without any update Sad

AutoAbacus

newbie

Activity: 5

Merit: 0

A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.

Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.

A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.

A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.

For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.

My Cex id is up109292861

-------

6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.

EKhalid

newbie

Activity: 2

Merit: 0

Dear CEX.IO

What gaining with my withdrawal Huh

just i want explain Huh

my ID up115208109

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: Dev26 on January 05, 2018, 12:31:23 AM

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.?? Cry

User ID
up113183313

We will try to clarify the issue with the concerned department.

aaarun

newbie

Activity: 4

Merit: 0

Quote from: CEX on January 04, 2018, 04:49:09 AM

Quote from: aaarun on January 02, 2018, 04:53:03 AM

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database? Shocked

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw). Angry

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

We will investigate the issue and hope to find the resolution as soon as possible.

It been around a week i haven't received any proper reply. Could you please expedite the process as i am really getting tensed.

Dev26

newbie

Activity: 2

Merit: 0

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.?? Cry

User ID
up113183313

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: PhilippeD on January 03, 2018, 05:22:48 PM

Same problem for me
2018-01-02 19:24:45 -568.32 EUR Pending WITHDRAW - Bank Transfer
Withdraw pending since more than 24 hours.
No answer from cex.io support ! Sad

cex.io request number : 592570

As far as our support and finance team are experiencing an increased load with customers' tickets, it takes longer to process the payments and to respond to the tickets. At the same time, it is indicated on the website that bank withdrawals may take some time. You will definitely receive your money, just let us a bit more time to deal with every customer's request.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: Crypto_Analyzer on January 03, 2018, 03:18:57 AM

I'm waiting for my 2 withdrawals
2017-12-09 10:14:21 2017-12-12 16:38:42 5159882425 Withdrawal USD -29095.46 USD Bank transfer Sent Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51 2017-12-12 16:27:54 5151658759 Withdrawal USD -15016.26 USD Bank transfer Sent Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

Your case was already escalated to the concerned department. As soon as there are any updates, you will be informed.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: aaarun on January 02, 2018, 04:53:03 AM

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database? Shocked

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw). Angry

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

We will investigate the issue and hope to find the resolution as soon as possible.

PhilippeD

member

Activity: 81

Merit: 10

Same problem for me
2018-01-02 19:24:45 -568.32 EUR Pending WITHDRAW - Bank Transfer
Withdraw pending since more than 24 hours.
No answer from cex.io support ! Sad

cex.io request number : 592570

Crypto_Analyzer

newbie

Activity: 27

Merit: 1

I'm waiting for my 2 withdrawals
2017-12-09 10:14:21 2017-12-12 16:38:42 5159882425 Withdrawal USD -29095.46 USD Bank transfer Sent Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51 2017-12-12 16:27:54 5151658759 Withdrawal USD -15016.26 USD Bank transfer Sent Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

aaarun

newbie

Activity: 4

Merit: 0

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database? Shocked

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw). Angry

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

bebrno

newbie

Activity: 16

Merit: 0

Quote from: CEX on June 20, 2017, 04:18:04 AM

We sincerely apologize for inconveniences you may have experienced with delays. We are already undertaking all measures to lift ticket and verification procedures. Read more here.

From what I've read CEX always does those withdrawals at the end!
I red somewhere on CEX that they approve bank transfers within a day

Please kindly take a look at my ticket

EKhalid

newbie

Activity: 2

Merit: 0

ID up115208109

Dear CEX.IO

I am new investor on CEX.IO
I would know if the process function with me or no , Hence i buy little of ripple cuurncy than i sell it but i has been witting to see funds appear on my account !!!!
Support service replay it may take up to 3 banking days to appear on your bank account but i cross more than 3 days .
Now they told the issue under review by our Finance department

Please could you provide to me the time frame of process in finance department how long it will take ?

Note : the transaction has been completed on 25/12/2017

gabomj13

newbie

Activity: 3

Merit: 0

Just got a withdrawal via wire transfer for $13k USD that I started on 12/12. They're definitely falling behind due to high volume but they're trying their best to meet our requests.

Crypto_Analyzer

newbie

Activity: 27

Merit: 1

Waiting 21 days for withdrawal (44000USD) up107139385, CEX support still do not respond.

vearns

jr. member

Activity: 85

Merit: 1

quick update:

I just got my withdrawal

the only downside is, the processing time is getting slower and slower.

vearns

jr. member

Activity: 85

Merit: 1

Hi CEX,

can you check transaction id 5284122758
my SEPA withdrawal still pending

i also has submitted a support ticket
ticket id 546008

please respond.

MipH

newbie

Activity: 1

Merit: 0

Many of people here tell about the problems with withdrawal of thousand of dollars. But I can't withdraw even 90$
VISA withtdrawal Transaction ID 5278082689 made on 2017-12-25 and was approved (and completed as I see on transactions page) and after 4 days I have not received my money yet.
Support doesnt' answer at all.

2 weeks ago I could't do a withdrawal at all, there was no possibility for me to withdraw USD to VISA card that I've used to make a deposit. So cex.io give you a possibility to deposit money and after that you cant withdraw them.

Another problem is that I can't fully verify my account because I don't have any documents in english (or with latin letter, I live in Russia) that prove my address. There is no reponse from support about that. I don't know what to do.

Topic: CEX.IO Withdrawal times - any experience? - page 7. (Read 8476 times)