Topic: CEX.IO Withdrawal times - any experience? - page 9. (Read 8476 times)

My ticket id # 506183

Requested withdrawal to debit card but instead i was CHARGED & my cex.io account have been debited.

I have confirmed that USD 2000 was charged to my master debit card by SMS ECT OCT Service London via SMS to my mobile, internet banking & speaking to the bank officer that my master debit card was charged & no funds showed up in my bank account (obviously).

It's USD 2000 both ways  !

I hope support can help to solve the issue.

I have been trying to withdraw USD from my CEX.IO account for weeks, it gets rejected all the time.
It is the same VISA card I used to deposit but cannot get my money back. It is really annoying.
I sent many mails but received only a bot mail saying how busy they are.

Well, if they are really that busy, it means they get a lot of complaint mails or don't have enough staff, right?

Can you guys imagine waiting 2 weeks for an e-mail to be answered and more for a transaction? Even  hundred years ago
one could send money in one week across Europe.

My overall impression about cex.io is terrible and I want to get rid of it as soon as I can withdraw my money.

@CEX ,

Latest request number : 471603

I've done several (6) € withdrawals with cex.io and they were all good.
Now on 05/12/2017 I requested for another withdraw of 16.250.5 € , which had
to be checked for AML/KYC procedures , cex.io sended a mail for this.
I proposed several times if I had to provide additional info to check this out.
In this mail they stated it would take max. 3 days to check this out.
I'm still waiting but nothing , my mails to support are returned with an automated mail, which says to be patient.
I'm running out of patience now.
Could you please confirm and execute this withdraw or put the money back on my balance ?
I would be grateful for this.

Thank you in advance.

I wish I wasn't here right now writing this, but I feel I need to share my experience for anyone else who happens to stumble across CEX.io...

I'm on DAY #14 OF WAITING just to be APPROVED to withdraw on cards I can ALREADY DEPOSIT WITH! This is really starting to feel like a bottleneck strategy purposely put in place by CEX.io to delay the withdrawals of customers to an indefinite time-frame. I have no idea if this will take days, weeks, months, years, never? It's just completely obscure. They have no problem taking your money, but GOOD LUCK getting that money out easily!

This is really becoming old. It makes Kraken's website almost tolerable; at least they respond to their customers in a timely manner and actually process withdrawals. At first I thought CEX.io was amazing because it just works, it's damn CEXY and new coins are being added. I didn't mind paying a premium for the service. But now I'm starting to wonder why I'm paying a premium for this service if they are so slow to process withdrawals. It's highly suspect.

I've played online poker for decades and CEX.io is starting to act like the insolvent websites that collapsed over the years (Lock Poker, Absolute Poker, Ultimate Bet, Full Flush Poker, etc). To me, there's only a few scenarios that are playing out right now for everyone:

POSSIBLE SCENARIO #1 - CEX.io has a capital liquidity problem, meaning they don't keep enough money on-hand to pay people's withdrawals. This is why they would be delaying people's withdrawals and telling them that they're "looking into it". It's easy to pay a support team to keep customers "at bay" by being nice in support tickets and letting people know that they're "looking into it". It's a delay-tactic which allows them to float money for whatever reason. There's no transparency into the WITHDRAWAL VERIFICATION TIME-FRAME which was conveniently left out of their website anywhere :/

This is a HUGE problem if this is what's going on.
Why else would delays not be fulfilled within their timeframes like some people in here have mentioned?
Why else would it take WEEKS for a human being to look at a picture, and click an 'Approved' button?

POSSIBLE SCENARIO #2 - CEX.io is massively understaffed. They maybe have a handful of "Compliance Officers" who are backlogged on requests and are likely taking their time. It's likely that their #1 priority is not the speedy processing of withdrawals.
POSSIBLE SCENARIO #4 - ALL 3 SCENARIOS ARE OCCURRING

Every day I stray further and further away from being a promoter of CEX.io to becoming a detractor. At this point, I'm sure they could care less if they lost my business

I'm glad to report that I did get my money back from, but lost about £70 in wire/fees etc and about 10 days in the process - which is a long time in crypto-investing world - especially now. It's a big shame they have such high margins (compared to many other exchanges), very demanding compliance requirements, and slow deposit/withdrawal times etc. Otherwise they could be a top-class Exchange - I truly hope they evolve into that. Just a word of advice to anyone else using them, or having issues, that you WILL get your money back, but it may take longer than hoped, and will require patience... and if you're considering a GBP deposit, perhaps reconsider and make a USD or EUR deposit instead until their GBP market fattens up!

OK, So it came through. It took 7 days (5 business) - not too bad.

Maybe CEX.IO should give indication of average times for various forms of withdrawals - it would add to confidence.

Anyway - I would feel happy recommending CEX.IO on the basis of my experience.

OK... 3-and-half days later, my ether is finally at my address! Thanks to the CEX support, they wrote me twice during this time.

I made a withdrawal (not a particularly big one) from GBP on CEX.IO to my UK GBP bank account.
One would think this would not take long once the withdrawal was marked as completed on CEX.IO.
However, I'm still waiting. I made a withdrawal on Coinfloor after this for a similar amount and it is already in bank.

I made a ticket but just got a vanilla response;

Really, once a GBP withdrawal is marked as completed from a UK exchange to a UK bank in GBP - it should be quick?

Bittrex takes even 2 months to verify your account so in comparison cex is actually fast, I don't trust any exchange anymore, only bitstamp. Cex has super slow support system, it's not a professional exchange like I thought it was.

I can deposit VISA / Mastercard, but I cannot withdraw. I've been waiting over a week for my selfie verification too! Please help, these long delays are becoming so frustrating. I love the CEX.io interface and support but what's the point if I can't take my money out ever? Thanks...

I received the funds after 9 days, thank you!

I´m just writing here because i didn´t get any awnser from the support team until today, and it has been 7 days already since the issue.

I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.

My first SEPA transfer was completed on their website on 28 Nov, but i haven´t received the funds until now. I submitted support tickets but only got automatic replies.

Im really worried because these are almost all my personal savings...

User: up103914944

This morning made a 0.911 ETH withdrawal from cex.io to my own address.
Doublechecked the address, confirmed the transaction with both the 2FA and e-mail,
and then everything just stuck on a page "Your transaction is being processed".

Now, several hours later, my cex.io ETH funds are zero,
and etherscan shows no transactions with my address, and the address is still empty  

Where is my money guys?

PS: Oh, and now the whole site is down.. saying Service unavailable.  

Update:
My cex.io id --  up106766471

@CEX

It is really a big frustration to see a simple ticket or the verification process that can not be solved for many days whilst your money is blocked in.

I simply wanted to verify more to obtain another level of verification suggested by your website(I have been verified since 2013)!
And the moment I have submitted new documents, puffff, here goes my verified status of the account like it is a new account.
And I ask you to undo that by ticket and it takes 4 DAYS and still waiting...

Can you help???

guys approved withdraw sepa this morning 8.am money are in my bank now 12.39 am....  CEX.IO THE BEST

I deposited money to CEX.IO last Monday. I made a same day wire transfer, however it took until Friday before the funds were available. (Other exchanges have made the funds available the same day)
I then decided to withdraw the funds immediately since the market was so thin, and would require buying at much higher prices than available elsewhere.  I advised CEX.IO immediately that I had decided not to trade, and that I wished to have my funds returned. However, their compliance team replied that I had to fill in various AML/KYC forms that had previously been sent to me, in order for them to allow me to make further deposits (!) and marked my request as 'solved' (!)
I replied immediately that I was not asking to make further deposits, as I had decided not to trade, and was simply requesting that they refund my funds to the bank account that I sent it from, which should not require any AML/KYC, the laws of which I am very familiar having worked in the financial industry myself.
I subsequently received an acknowledgement that my withdrawal request "has been processed", and we'll see how it progresses.
I sincerely hope CEX.IO will in fact refund the money, although it is very disheartening to hear the problems experienced by others, posted here and in other forums.

i make an withdraw yesterday with sepa, i hope they really don't take this time... 1 month it's too much.

i make 3 sepa and 1 credit card withdraw all delivered in max 4 days...
so i think it's not a cex.io problem...
but i'm waiting for this it's a little more big than the other...

Our deepest apologies, our Finance keep this under control, we will return to you as soon as we get information from the bank. We will update the information via ticket nearest time

Hello, we have been informed that the payment was approved, and it has been sent to your account.

Actually the request of this USD withdrawal was received on AUG 21 and "Successfully Processed" on 08-22.
First they insist it could take 20 banking days. That sounds more than industry standard itself.
Now waiting for more than 60 Banking Days is so ridiculous isn't it?
They say they've submitted to their bank but have not disclosed SWIFT MT103 copy   / Bank contact nor even bank name

Still their response to the ticket is they are working with the highest priority  

CEX: Please look into ticket 339229