Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385
The Finance department is currently looking into the issue. Please, let them some time to check all the information.
Topic: CEX.IO Withdrawal times - any experience? - page 5. (Read 8455 times)
The Finance department is currently looking into the issue. Please, let them some time to check all the information.
I'm the same, a U.S. user.
There is no way to get fiat money out, currently, if you are in the U.S. I'm also waiting on a response. I transferred $25 and don't get the withdrawal button.
Its kind of clear when you go to the withdrawal and look at the restrictions.
And that line about getting verified if you're a U.S. user -- seems to mean that IF they allowed U.S. withdrawal you would need to go through verification - but they don't allow U.S. withdrawal at this time.
It would be nice if CEX.IO would just respond to this situation. The U.S. is a big place they should just make it clear. Don't use us for now.
Maybe you can get a refund of the money you transferred. Otherwise you can trade and move money out via a crypto currency to another exchange.
I'm just puzzled why they can't work with the U.S but Bitstamp can?
I'm puzzled why so much country restrictions with CEX.IO?
There is no way to get fiat money out, currently, if you are in the U.S. I'm also waiting on a response. I transferred $25 and don't get the withdrawal button.
Its kind of clear when you go to the withdrawal and look at the restrictions.
And that line about getting verified if you're a U.S. user -- seems to mean that IF they allowed U.S. withdrawal you would need to go through verification - but they don't allow U.S. withdrawal at this time.
It would be nice if CEX.IO would just respond to this situation. The U.S. is a big place they should just make it clear. Don't use us for now.
Maybe you can get a refund of the money you transferred. Otherwise you can trade and move money out via a crypto currency to another exchange.
I'm just puzzled why they can't work with the U.S but Bitstamp can?
I'm puzzled why so much country restrictions with CEX.IO?
The restrictions concerning the countries where we work are a result of our attempts to comply with the regulations of the countries where we are working. Unfortunately, we currently do not provide the withdrawal option for customers from the US. Nevertheless, you can withdraw cryptocurrency. So, you could easily exchange your money for crypto and withdraw it.
I NEED SWIFT DOCUMENT:
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
https://www.facebook.com/groups/142148616441271/
The case was already escalated to the responsible department. Please, wait for an update.
Hello CEX,
I have SEPA withdrawals 5284910181 and 5291468023 since 2 weeks on "Payment is being checked by compliance. Please check your email for details." There has been no emails despite several requests to support. How much longer before it even gets sent?
I have SEPA withdrawals 5284910181 and 5291468023 since 2 weeks on "Payment is being checked by compliance. Please check your email for details." There has been no emails despite several requests to support. How much longer before it even gets sent?
Kindly tell us your user ID or support ticket number so that we were able to assist.
i sent a bitcoin withdrawal from cex.io about 3 hours ago and nothing is showing up on blockchain
what the hell? the site says 2 minute withdrawals and yet 3 hours and nothing?
https://support.cex.io/hc/en-us/requests/611804
please help!!! process my withdrawal!!!!!! and please send right fee i paid .0012 for fee
what the hell? the site says 2 minute withdrawals and yet 3 hours and nothing?
https://support.cex.io/hc/en-us/requests/611804
please help!!! process my withdrawal!!!!!! and please send right fee i paid .0012 for fee
Kindly clarify whether you have received the BTC you claimed not to get. Thanks for the reply in advance.
Up107766459. I initiated a $10,000 Mastercard withdrawal and got a confirmation email from CEX.IO the same day. This happened more than 2 weeks ago. CEX states that bankcard withdrawals have a maximum wait times of 3 days. No funds arrived at the bank and the bank says that no transfer is being processed. I contacted CEX multiple times via support ticket and got no material reply but a generic one time email that they are working on it. This has now caused me significant financial damage and loss of income measured in thousands. Effectively this is a misappropriation of funds. I will edit the post if the issue is addressed.
As we can see, your case was already escalated to the Finance department. Please, wait for the update from them. Thank you for your patience and understanding.
A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.
Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.
A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.
A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.
For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.
My Cex id is up109292861
-------
6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.
Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.
A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.
A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.
For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.
My Cex id is up109292861
-------
6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.
Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan.
It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived. CEX hasn't even told me what is happening. Beyond belief!
Dear CEX,
I have received this message at least 5 times up to now.
I Only have one favour to ask please accelerate this withdrawal it has been a long time:
up112843258 Transaction id: 5294578885
Tickets: Request #620164 Request #616994
I have received this message at least 5 times up to now.
I Only have one favour to ask please accelerate this withdrawal it has been a long time:
up112843258 Transaction id: 5294578885
Tickets: Request #620164 Request #616994
I NEED SWIFT DOCUMENT:
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
https://www.facebook.com/groups/142148616441271/
Thanks for this but Although I am waiting for my money, based on my research THEY ALWAYS PAY, it was partly my fault. They basically indicated they Wire transfers may take up to 60 days I thought that would never happen!
So I hope I will receive my funds soon if you go back in this post, you will see almost everyone received at the end. But people participate in the conversation as long as they did not have their money, they get their money and they will never show up here, that's unfortunatley human being! Selfish and short-sighted!
agree - on my side i will update as well as rhe facebook group
Ok, my transaction has finally gone through
Dear Cex.oi
I withdrew from my btc wallet at cex.io and transferred to my other wallet a week ago (2018-01-03 12:14:21).
I double checked everything before i transferred my BTC. I also authorized the transfer from the email however my other wallet hasn't received btc yet.
User ID up113897193,
Transaction id 5339583544
Blockchain.info shows that "Transaction not found"
https://blockchain.info/tx/78fc3fdbaa35c0740926c5a379090925e61593469feafb800ce8cd81531355ed
Could you please review my transaction and advice when i can expect my btc? I am afraid to deposit more funds to cex.io untill my transaction is completed.
What should I do? Any assistance would be appreciated.
I withdrew from my btc wallet at cex.io and transferred to my other wallet a week ago (2018-01-03 12:14:21).
I double checked everything before i transferred my BTC. I also authorized the transfer from the email however my other wallet hasn't received btc yet.
User ID up113897193,
Transaction id 5339583544
Blockchain.info shows that "Transaction not found"
https://blockchain.info/tx/78fc3fdbaa35c0740926c5a379090925e61593469feafb800ce8cd81531355ed
Could you please review my transaction and advice when i can expect my btc? I am afraid to deposit more funds to cex.io untill my transaction is completed.
What should I do? Any assistance would be appreciated.
I NEED SWIFT DOCUMENT:
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
https://www.facebook.com/groups/142148616441271/
Thanks for this but Although I am waiting for my money, based on my research THEY ALWAYS PAY, it was partly my fault. They basically indicated they Wire transfers may take up to 60 days I thought that would never happen!
So I hope I will receive my funds soon if you go back in this post, you will see almost everyone received at the end. But people participate in the conversation as long as they did not have their money, they get their money and they will never show up here, that's unfortunatley human being! Selfish and short-sighted!
Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385
I am following your case, you initially said 44K was not sent, now you say 15k? Does that mean you received the rest?
IF YOU RECEIVED PLEASE TELL THAT BECAUSE MANY PEOPLE HERE FEEL LIKE THEY WOULD NEVER GET THEIR MONEY
Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385
I NEED SWIFT DOCUMENT:
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
https://www.facebook.com/groups/142148616441271/
I NEED SWIFT DOCUMENT:
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
https://www.facebook.com/groups/142148616441271/
I'm the same, a U.S. user.
There is no way to get fiat money out, currently, if you are in the U.S. I'm also waiting on a response. I transferred $25 and don't get the withdrawal button.
Its kind of clear when you go to the withdrawal and look at the restrictions.
And that line about getting verified if you're a U.S. user -- seems to mean that IF they allowed U.S. withdrawal you would need to go through verification - but they don't allow U.S. withdrawal at this time.
It would be nice if CEX.IO would just respond to this situation. The U.S. is a big place they should just make it clear. Don't use us for now.
Maybe you can get a refund of the money you transferred. Otherwise you can trade and move money out via a crypto currency to another exchange.
I'm just puzzled why they can't work with the U.S but Bitstamp can?
I'm puzzled why so much country restrictions with CEX.IO?
There is no way to get fiat money out, currently, if you are in the U.S. I'm also waiting on a response. I transferred $25 and don't get the withdrawal button.
Its kind of clear when you go to the withdrawal and look at the restrictions.
And that line about getting verified if you're a U.S. user -- seems to mean that IF they allowed U.S. withdrawal you would need to go through verification - but they don't allow U.S. withdrawal at this time.
It would be nice if CEX.IO would just respond to this situation. The U.S. is a big place they should just make it clear. Don't use us for now.
Maybe you can get a refund of the money you transferred. Otherwise you can trade and move money out via a crypto currency to another exchange.
I'm just puzzled why they can't work with the U.S but Bitstamp can?
I'm puzzled why so much country restrictions with CEX.IO?
User UP114671349 here.
What is up with the long wait for a scripted answer to an issue?
I added a card, verified, completed the mandatory deposit and the card withdrawal option is not available. Per your site, once a visa card deposit is completed you should be able to withdraw immediately. I waited many days for a response to be told the following: "It is a kind request for you to try again... you may delete and add the card again and after the small amount of test charge is taken and card is verified it should avail the withdrawals for you. - Akhil G (SUPERVISOR)"
I tried it, needless to say, I had to deposit more money into my account, and still cannot withdraw.
I even added a second card, deposited more money, and cannot withdraw to the new card either.
Please resolve the issue.
Thanks
What is up with the long wait for a scripted answer to an issue?
I added a card, verified, completed the mandatory deposit and the card withdrawal option is not available. Per your site, once a visa card deposit is completed you should be able to withdraw immediately. I waited many days for a response to be told the following: "It is a kind request for you to try again... you may delete and add the card again and after the small amount of test charge is taken and card is verified it should avail the withdrawals for you. - Akhil G (SUPERVISOR)"
I tried it, needless to say, I had to deposit more money into my account, and still cannot withdraw.
I even added a second card, deposited more money, and cannot withdraw to the new card either.
Please resolve the issue.
Thanks
Finally received a reply this morning, but it is useless, as expected. It's as if they do not read what we write. The response from the supervisor was: "May I kindly request you to let me know what error do you see while withdrawing?"
ONCE AGAIN - there is no error, but I simply DO NOT have the option to withdraw. The button is greyed out.
I guess I'll receive another reply in about three days.
So there is the following disclaimer on their site:
"In order to deposit or withdraw USD/EUR/RUB, all users from the USA are obliged to complete identity verification first."
But now I find out there is no way to withdraw FIAT for USA users?!?!
I NEED SWIFT DOCUMENT:
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
TICKET "request (616994)"
I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!
PLEASE SWIFT MT103!
Hello CEX,
I have SEPA withdrawals 5284910181 and 5291468023 since 2 weeks on "Payment is being checked by compliance. Please check your email for details." There has been no emails despite several requests to support. How much longer before it even gets sent?
I have SEPA withdrawals 5284910181 and 5291468023 since 2 weeks on "Payment is being checked by compliance. Please check your email for details." There has been no emails despite several requests to support. How much longer before it even gets sent?
Hey guys,
I currently have some Euros and Dollars on my CEX.io account that i would like to withdraw.
Now there are different options.
For Euro: 1)SEPA (10€)
2)credit card like VISA (3.50€)
For USD: 1) Bank transfer (50$)
2) credit card again like VISA (3.80 $)
My question is how long does each approximately take to process a withdrawal? Do you guys have any experience with it?
I tend to prefer the VISA withdrawal because of the lower fees but i've never seen the option to transfer funds direktly to my credit card from a forgein account. Have you guys tried that?
thank you a a lot!
I currently have some Euros and Dollars on my CEX.io account that i would like to withdraw.
Now there are different options.
For Euro: 1)SEPA (10€)
2)credit card like VISA (3.50€)
For USD: 1) Bank transfer (50$)
2) credit card again like VISA (3.80 $)
My question is how long does each approximately take to process a withdrawal? Do you guys have any experience with it?
I tend to prefer the VISA withdrawal because of the lower fees but i've never seen the option to transfer funds direktly to my credit card from a forgein account. Have you guys tried that?
thank you a a lot!
that's really expensive. Try Kraken, they're charging 0.09 eur for sepa
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