Unfortunately, I also have a withdrawal problem with CEX.IO. I made a withdrawal on November 12 and until now the payment has a PENDING status. I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING on their side and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.
My id is up110424363 and ticket number #391954
Topic: CEX.IO Withdrawal times - any experience? - page 10. (Read 8454 times)
Unfortunately, I also have a withdrawal problem with CEX.IO. I made a withdrawal on November 12 and until now the payment has a PENDING status. 
I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING from their site, and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.
My id is up110424363 and ticket number #391954
I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING from their site, and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.My id is up110424363 and ticket number #391954
In my case its been 60 banking days already, well more than 3 months since they 'Processed' withdrawal and they say it is treated as "the highest priority". 
CEX : Please look into ticket 339229
Until this is solved, I would need to keep posting to check your status here.
CEX : Please look into ticket 339229
Until this is solved, I would need to keep posting to check your status here.
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.
Now it is total three weeks that I have waited the transfer to take place.
Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.
Why my case still cannot solve? now you guys ignore my email
Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!
everyone here can see how they just copy and paste and answering people question. I have state many time my case is 3 months . and they even dare to reply say that bank holidays... etc. omg . what kind of customers service that don't even read properly people comments. I email them more than 50 times and yet always so reply me same email
We got the information your money has been sent your to your particular case and asked you to remind if they arrived or no. If no, please write your id again, we will send inquiry and get back with answer asap
Cex.io is run by crooks. I had less than 0.01 BTC and BCH in my account, first I wanted to trade BCH to get more BTC but it says minimum amount to trade is 0.1 BCH (which is over $100). I said Ok, then I withdraw my coins, what a surprise! Minimum withdrawal is 0.01 BTC. So I can't withdraw my own money (which is $100 around). Basically they stole my coins. This is robbery.
We are sorry about your situation, that's why we recommend first read rules. There is no hidden information and it helps you to avoid an unpleasant situation like this one. Anyway, let's check what we can do, you can leave us your ticket number, we will send it to finance department and ask to help you.
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.
Now it is total three weeks that I have waited the transfer to take place.
Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.
Why my case still cannot solve? now you guys ignore my email
Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!
everyone here can see how they just copy and paste and answering people question. I have state many time my case is 3 months . and they even dare to reply say that bank holidays... etc. omg . what kind of customers service that don't even read properly people comments. I email them more than 50 times and yet always so reply me same email
Cex.io is run by crooks. I had less than 0.01 BTC and BCH in my account, first I wanted to trade BCH to get more BTC but it says minimum amount to trade is 0.1 BCH (which is over $100). I said Ok, then I withdraw my coins, what a surprise! Minimum withdrawal is 0.01 BTC. So I can't withdraw my own money (which is $100 around). Basically they stole my coins. This is robbery.
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.
Now it is total three weeks that I have waited the transfer to take place.
Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.
Why my case still cannot solve? now you guys ignore my email
Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.
Now it is total three weeks that I have waited the transfer to take place.
Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.
Why my case still cannot solve? now you guys ignore my email
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.
Now it is total three weeks that I have waited the transfer to take place.
Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.
CEX keep reply me email and facebook messager
"Thank you for your patience.
Transactions you are concerned about is now being processed by the blockchain.
We are sorry for the delay, please be informed that it is caused by the blockchain itself, not by CEX.IO. Hence, we can not influence the process or fasten it in any way.
We kindly ask you to have some patience, your coins should be delivered as soon as the transaction has enough confirmations on the blockchain.
Thank you for understanding.
Please clarify you don't receive funds for all 3 bank transfer withdrawals?
Thank you in advance for your answer.
Best Regards,
Bill
Support team"
Such email I have receive for the pass 2.5 months almost 10-20 this kind reply . They keep say too many new clients . And I am wondering is it only accept new client money and existing client money is become their money >?
"Thank you for your patience.
Transactions you are concerned about is now being processed by the blockchain.
We are sorry for the delay, please be informed that it is caused by the blockchain itself, not by CEX.IO. Hence, we can not influence the process or fasten it in any way.
We kindly ask you to have some patience, your coins should be delivered as soon as the transaction has enough confirmations on the blockchain.
Thank you for understanding.
Please clarify you don't receive funds for all 3 bank transfer withdrawals?
Thank you in advance for your answer.
Best Regards,
Bill
Support team"
Such email I have receive for the pass 2.5 months almost 10-20 this kind reply . They keep say too many new clients . And I am wondering is it only accept new client money and existing client money is become their money >?
I have contacted a lawyer from London and we are going to fill a criminal investigation of cex.io including boardmembers such as Oleksandr Lutskevych. I have collected list of names from support which I will add to investigation request.
For all members who have money stolen by CEX.IO please send me PM and enclose all mails etc. you have sent and got from CEX.IO support team.
For all members who have money stolen by CEX.IO please send me PM and enclose all mails etc. you have sent and got from CEX.IO support team.
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.
Now it is total three weeks that I have waited the transfer to take place.
I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2 months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.
can you please leave us ID or ticket number? Thank you in advance
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.
CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit
we are sorry about your experience, we are really seeing a huge inflow of users and constantly increasing our teams. Since we are compliant with all regulations in the countries where we are operating we still need to give the same detail attention to every user. Thank you for your passionce. Do you still need any help from us in contacting support?
I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2 months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.
can you please leave us ID or ticket number? Thank you in advance
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.
CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit
we are sorry about your experience, we are really seeing a huge inflow of users and constantly increasing our teams. Since we are compliant with all regulations in the countries where we are operating we still need to give the same detail attention to every user. Thank you for your passionce. Do you still need any help from us in contacting support?
I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2 months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.
can you please leave us ID or ticket number? Thank you in advance
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.
CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit
It seems that default behavior of cex.io is to steal withdraw money, until an user report it in some forum. When that happen, CEX.IO do the withdrawing, but those member who does not make any public complain loses their money.
Any proof to back up that claim? If CEX.IO had the intention to steal from their customers, they would have pretended to be hacked or something. Or they would simply choose to shut down everything and to run.It doesn't help your situation to repeatedly talk down on CEX while you as user also have a certain responsibility. On top of that, you also have to take into consideration that it's not only CEX suffering from similar complaints.
Poloniex and Bittrex are leading in the number of complaints, so it's definitely not just CEX. It seems that governments are giving exchanges a hard time when it comes to their regulations.
It seems that default behavior of cex.io is to steal withdraw money, until an user report it in some forum. When that happen, CEX.IO do the withdrawing, but those member who does not make any public complain loses their money.
This behavior allows them to keep stealing a longer period of time until the reputation is totally lost.
This behavior allows them to keep stealing a longer period of time until the reputation is totally lost.
I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2 months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.
can you please leave us ID or ticket number? Thank you in advance
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.
I must warn you that this market place seems to be somekind of scam.
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.
I have not got reply from support either.
My user id in cex.io is up109694801
Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.
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