Topic: CEX.IO Withdrawal times - any experience? - page 2. (Read 8455 times)

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

Kindly reply to the pm I sent a week ago.

Kindly tell us your user ID.

This has nothing to do with my bank. 

The previously verified VISA card I have on your site no longer shows up as an option to make withdrawals.  So I cannot even initiate a withdrawal from CEX.

And your system cancelled my support requests and said to wait 30 days.

Wait 30 days to report your site doesn't work?

What fucking sense does that make.

Can you please clarify with your bank whether the payment is not rejected by them.

The Finance department is already dealing with your case. As soon as there are any news, you will be updated.

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

I can not withdraw money from my visa card, I deleted my card information and I get the error that I was repeatedly rejected.
I tried MasterCard no problem but visa card is still problematic.

userıd up115149936

Stay away from cex, their cryptos are expensive and they won't allow people to cash out. It seems that they get cryptos from other exchanges and sell at high price. Their business model likes earning arbitrage so you will never can cash out whatever your verified level is. Your cash out will affect their revenue. Thus I highly suspect that those who leave messages for successful cash out are their scammers actors and actresses!

Dear Support Team,
I have tried to withdrawal my money to my verified VISA card but it is pending, could you please have a look for it?
Thanks in advance
Transaction id:5632518199

Cex.io is one with lowest fee for Ripple(XRP) and I deposite them in binance without any problem and very fast about 5-10min

We have escalated the ticket. Hope you will receive a response soon.

https://support.cex.io/hc/en-us/requests/394655

cex.io turned off my verified account.
Has not responded to kyc verification for months.
I can not deposit a deposit they do not answer.

All payments received today, thank you CEX for your patiance and understanding behaviour

Please update us on the state of your transactions.

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.


I didn't receive any payments yet
My Request : 653243

2018-01-29 15:10:30   -1000.00 USD   WITHDRAW   -   Credit card: -2794 Completed   3 days but there is no money coming into my account
2018-01-29 15:08:08   -2000.00 USD   WITHDRAW   -   Credit card: -2794 Completed  3 days but there is no money coming into my account
2018-01-27 13:10:56   -25.26 USD      WITHDRAW   -   Credit card: -2794 Completed   5 days but there is no money coming into my account
2018-01-25 20:36:36   -1047.00 USD   WITHDRAW   -   Credit card: -2794 Completed   7 days there is no money coming into my account
2018-01-25 07:17:29   -1953.00 USD   WITHDRAW   -   Credit card: -2794 Completed   7 days there is no money coming into my account


the latest situation is as above and also there is not any money coming into my bank and I have no money waiting for it.

The question in my mind is that?

Where are my money?

edit : 01/02/2018

all of my outstanding transactions have been made with the current bank account as of today, but the time varies between 7 bank days and 3 bank days.


all my money bank account at the end.

Please clarify whether you have received your money.

Have you done an initial deposit in USD with the card?