Mr. CEX !
CAN YOU PLEASE EXPLAIN WHY YOUR COMPETITORS (KRAKEN.COM, GDAX.COM) CAN TRANSFER FIAT MONEY WITHIN 1-2 DAYS BUT YOU CAN'T (from you it will take something about 2-3 weeks) ?
Topic: CEX.IO Withdrawal times - any experience? - page 13. (Read 8476 times)
Me too. My fiat withdrawal request has been pending since 2 weeks ago. 
Dear CEX.IO,
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Dear Mbtctrade, please provide you ticket number, please accent our apologies for the delay. Thank you in advance!
My ticket number is 342266.
Dear CEX.IO,
It has been three weeks and I still am waiting for the money from my withdrawal initiated on 11 Sep 2017 while I have already received the money from the other withdrawal (initiated on 15 Sep 2017). Thank you for that. I find it strange that the money from the 3rd withdrawal arrived at my bank account before the one initiated earlier. At least it arrived at my bank account despite the fact that it took two weeks for the transfer.
Please help to follow up with the remaining withdrawal request. It has been three whole weeks!
Dear Mbtctrade, our my apologies for the delay in responding, you have detailed information on your withdrawal request details in your mail
Dear CEX.IO,
Thank you for the information. I have checked my mail. The provided attachment only shows something like an internal record showing the date, my bank account no., my name and the amount of money. If you provide it to prove that you have already transfer the money to my account, I might believe that since I have already received money from the other withdrawal. But if you provide it for me to trace the money, I don't think I can use it since it is not an official transfer slip from a bank.
Right now, my main concern is when the money will be deposited to my bank account. It has been three weeks!
Dear CEX.IO,
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Dear Mbtctrade, please provide you ticket number, please accent our apologies for the delay. Thank you in advance!
My ticket number is 342266.
Dear CEX.IO,
It has been three weeks and I still am waiting for the money from my withdrawal initiated on 11 Sep 2017 while I have already received the money from the other withdrawal (initiated on 15 Sep 2017). Thank you for that. I find it strange that the money from the 3rd withdrawal arrived at my bank account before the one initiated earlier. At least it arrived at my bank account despite the fact that it took two weeks for the transfer.
Please help to follow up with the remaining withdrawal request. It has been three whole weeks!
Dear Mbtctrade, our my apologies for the delay in responding, you have detailed information on your withdrawal request details in your mail
Dear CEX.IO,
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Dear Mbtctrade, please provide you ticket number, please accent our apologies for the delay. Thank you in advance!
My ticket number is 342266.
Dear CEX.IO,
It has been three weeks and I still am waiting for the money from my withdrawal initiated on 11 Sep 2017 while I have already received the money from the other withdrawal (initiated on 15 Sep 2017). Thank you for that. I find it strange that the money from the 3rd withdrawal arrived at my bank account before the one initiated earlier. At least it arrived at my bank account despite the fact that it took two weeks for the transfer.
Please help to follow up with the remaining withdrawal request. It has been three whole weeks!
Dear ARTHurt,
please check you CEX.IO account, we've contacted your bank and have information for you on your personal page. If you have any further question,please write direct message, we will help you asap. Thank you again for your patience!
[/quote]
Dear CEX, Thank you for your answer but there is no evidence on 345395 that you have contacted my bank, I have myself contacted my bank and they don't find any incoming transfer to my account asking for extract of payment from your side which I don't have.
I have replied directly to the ticket as per your advice and also attached snapshots from my bank account and transfers ledger.
It's a pitty for all this situation after so many flowless previous SEPA withdrawals where it's obvious this time there is a problem somewhere which needs to be handled.
[/quote]
Dear ARThurt, our apologies for the delay, you have answer from our support in your ticket. The further processing depends on banks only, therefore we inform our customers about timeframes which withdrawal may take.
Please check the link: https://cex.io/finance/limits-commissions#/direction/withdrawal
Thank you again for you patience
Almost 2 weeks for me. Ticket no. 337948
Dear moonoiz, we are checking your ticket, thank you for your patience.
CEX, you really have to do somethin for these payment delays if you want to continue in this business. It is your customers money in question. Not yours.
Some day the customers will just get enough and there will be a huge snowball effect... mark my words!
Totally agreed. CEX.IO has been asking for more and more documents without ending. Since I asked them to cancel pending fiat withdrawal they stopped answering for week.
Almost 2 weeks for me. Ticket no. 337948
Dear moonoiz, we are checking your ticket, thank you for your patience.
CEX, you really have to do somethin for these payment delays if you want to continue in this business. It is your customers money in question. Not yours.
AT LEAST EXPLAIN WHY OTHERS ARE TRANSFERING FIAT MONEY WITHIN 1-2 DAYS FOR EXAMPLE KRAKEN AND GDAX BUT YOU CANNOT ?!
Some day the customers will just get enough and there will be a huge snowball effect... mark my words!
Just sharing my "similar" experience:
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
In the same support ticket CeX replies:
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
Quote
As you can see in your account transaction history, the concerned bank transfer status is “Completed”. This means that CEX.IO has already processed and sent your funds towards your bank. At this stage, we are not able to influence the payment as it is being processed with the banking system.
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
Quote
SEPA clearing rules require that payments made before the cutoff point on a working day, be credited to the recipients account within 1 working day. https://en.wikipedia.org/wiki/Single_Euro_Payments_Area
In the same support ticket CeX replies:
Quote
On our side processing of the bank transfers usually takes one banking day. It usually takes from 2-7 banking days for the banking system to process with your payment. In some cases, it may take up to 20 banking days. / Please consider that withdrawal payment processing timeline is up to 20 banking days on CEX.IO: https://cex.io/finance/limits-commissions#/direction/withdrawal
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
OK, so CEX behavior is similar to other users, not only to me.
I get the exact same response when I insist I am waiting for a SEPA transfer that should not take more than 2 working days and CEX keeps explaining the 3-9 days or 7-14 days to max 20 days (weekends not included) and insisting that "a SEPA is still a WIRE" to convince me to be patent and wait more.
It's been 2 weeks waiting and ckecking my bank account 10 times a day and still no money.
Dear ARTHurt,
please check you CEX.IO account, we've contacted your bank and have information for you on your personal page. If you have any further question,please write direct message, we will help you asap. Thank you again for your patience!
Dear CEX, Thank you for your answer but there is no evidence on 345395 that you have contacted my bank, I have myself contacted my bank and they don't find any incoming transfer to my account asking for extract of payment from your side which I don't have.
I have replied directly to the ticket as per your advice and also attached snapshots from my bank account and transfers ledger.
It's a pitty for all this situation after so many flowless previous SEPA withdrawals where it's obvious this time there is a problem somewhere which needs to be handled.
Dear CEX.IO,
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Dear Mbtctrade, please provide you ticket number, please accent our apologies for the delay. Thank you in advance!
My ticket number is 342266.
Almost 2 weeks for me. Ticket no. 337948
Dear moonoiz, we are checking your ticket, thank you for your patience.
Dear CEX.IO,
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Dear Mbtctrade, please provide you ticket number, please accent our apologies for the delay. Thank you in advance!
Dear CEX.IO,
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Seeing your post recently, I hope you could help me with my case.
I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.
I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:
1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?
2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.
3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.
Almost 2 weeks for me. Ticket no. 337948
Just sharing my "similar" experience:
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
In the same support ticket CeX replies:
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
Quote
As you can see in your account transaction history, the concerned bank transfer status is “Completed”. This means that CEX.IO has already processed and sent your funds towards your bank. At this stage, we are not able to influence the payment as it is being processed with the banking system.
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
Quote
SEPA clearing rules require that payments made before the cutoff point on a working day, be credited to the recipients account within 1 working day. https://en.wikipedia.org/wiki/Single_Euro_Payments_Area
In the same support ticket CeX replies:
Quote
On our side processing of the bank transfers usually takes one banking day. It usually takes from 2-7 banking days for the banking system to process with your payment. In some cases, it may take up to 20 banking days. / Please consider that withdrawal payment processing timeline is up to 20 banking days on CEX.IO: https://cex.io/finance/limits-commissions#/direction/withdrawal
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
OK, so CEX behavior is similar to other users, not only to me.
I get the exact same response when I insist I am waiting for a SEPA transfer that should not take more than 2 working days and CEX keeps explaining the 3-9 days or 7-14 days to max 20 days (weekends not included) and insisting that "a SEPA is still a WIRE" to convince me to be patent and wait more.
It's been 2 weeks waiting and ckecking my bank account 10 times a day and still no money.
Dear ARTHurt,
please check you CEX.IO account, we've contacted your bank and have information for you on your personal page. If you have any further question,please write direct message, we will help you asap. Thank you again for your patience!
Just sharing my "similar" experience:
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
In the same support ticket CeX replies:
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
Quote
As you can see in your account transaction history, the concerned bank transfer status is “Completed”. This means that CEX.IO has already processed and sent your funds towards your bank. At this stage, we are not able to influence the payment as it is being processed with the banking system.
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
Quote
SEPA clearing rules require that payments made before the cutoff point on a working day, be credited to the recipients account within 1 working day. https://en.wikipedia.org/wiki/Single_Euro_Payments_Area
In the same support ticket CeX replies:
Quote
On our side processing of the bank transfers usually takes one banking day. It usually takes from 2-7 banking days for the banking system to process with your payment. In some cases, it may take up to 20 banking days. / Please consider that withdrawal payment processing timeline is up to 20 banking days on CEX.IO: https://cex.io/finance/limits-commissions#/direction/withdrawal
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
OK, so CEX behavior is similar to other users, not only to me.
I get the exact same response when I insist I am waiting for a SEPA transfer that should not take more than 2 working days and CEX keeps explaining the 3-9 days or 7-14 days to max 20 days (weekends not included) and insisting that "a SEPA is still a WIRE" to convince me to be patent and wait more.
It's been 2 weeks waiting and ckecking my bank account 10 times a day and still no money.
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
This is what I tried to say few post earlier. Only answer for this is they are playing with your money elsewhere and it will take time to return them back to you when you are asking. Of course you belong to a pool of other customers whos money is in question, but anyway the same thing.
In well regulated business this is not possible or it is an illegal move...
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The question is why don't they come out and explain the real reason. Everybody is asking ?
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These questions are very dangerous for the business if the game is not honest and clear and should be taken seriously by the company. Sometimes it does not take much when panic hits and the snowball is ready to roll...
Just sharing my "similar" experience:
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
In the same support ticket CeX replies:
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:
Quote
As you can see in your account transaction history, the concerned bank transfer status is “Completed”. This means that CEX.IO has already processed and sent your funds towards your bank. At this stage, we are not able to influence the payment as it is being processed with the banking system.
However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:
Quote
SEPA clearing rules require that payments made before the cutoff point on a working day, be credited to the recipients account within 1 working day. https://en.wikipedia.org/wiki/Single_Euro_Payments_Area
In the same support ticket CeX replies:
Quote
On our side processing of the bank transfers usually takes one banking day. It usually takes from 2-7 banking days for the banking system to process with your payment. In some cases, it may take up to 20 banking days. / Please consider that withdrawal payment processing timeline is up to 20 banking days on CEX.IO: https://cex.io/finance/limits-commissions#/direction/withdrawal
I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?
For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.
I want to share an update on my case.
The Compliance team informed me today that they have already completed my two pending withdrawal transactions. I then replied back stating that I have already known that fact. Because, I have already received two confirmation emails notifying me that both transactions have been completed. What I need to know is the when the money will be deposited to my bank accounts since I have been waiting for more than two weeks.
The Compliance team then replied me back with "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status." What kind of response is that?
I then replied to them with "In that case, please provide me with any related documents showing that you have transfer the money to my bank account? How am I suppose to contact my bank without any evidence? How would they believe me?" Still awaiting their reply.
It has been more than two weeks. Just now I checked my bank account, the money is not there.
The Compliance team informed me today that they have already completed my two pending withdrawal transactions. I then replied back stating that I have already known that fact. Because, I have already received two confirmation emails notifying me that both transactions have been completed. What I need to know is the when the money will be deposited to my bank accounts since I have been waiting for more than two weeks.
The Compliance team then replied me back with "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status." What kind of response is that?
I then replied to them with "In that case, please provide me with any related documents showing that you have transfer the money to my bank account? How am I suppose to contact my bank without any evidence? How would they believe me?" Still awaiting their reply.
It has been more than two weeks. Just now I checked my bank account, the money is not there.
Hey guys,
I currently have some Euros and Dollars on my CEX.io account that i would like to withdraw.
Now there are different options.
For Euro: 1)SEPA (10€)
2)credit card like VISA (3.50€)
For USD: 1) Bank transfer (50$)
2) credit card again like VISA (3.80 $)
My question is how long does each approximately take to process a withdrawal? Do you guys have any experience with it?
I tend to prefer the VISA withdrawal because of the lower fees but i've never seen the option to transfer funds direktly to my credit card from a forgein account. Have you guys tried that?
thank you a a lot!
I currently have some Euros and Dollars on my CEX.io account that i would like to withdraw.
Now there are different options.
For Euro: 1)SEPA (10€)
2)credit card like VISA (3.50€)
For USD: 1) Bank transfer (50$)
2) credit card again like VISA (3.80 $)
My question is how long does each approximately take to process a withdrawal? Do you guys have any experience with it?
I tend to prefer the VISA withdrawal because of the lower fees but i've never seen the option to transfer funds direktly to my credit card from a forgein account. Have you guys tried that?
thank you a a lot!
... to your question, from my experience:
SEPA (10€) works for larger amounts up to 10.000€ where 10€ is decent
by credit card VISA it works as well, you'll find a "reversal of payment" on your bank statement, but you'll pay 3.50€ for max. 2000€ transferred.
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