I’m that they are moving slowly on providing evidence and to solve your case because they typically answer here quickly. Kirito is online which means he reads your concern. Just wait since he is waiting too for the department that has control over your case since posting evidence publicly is very sensitive.
@Kirito, can we have a short description on what’s the case all about?
Really sorry for the delay in updating on this case.
This certain user, Cherylmarshman, has been restricted access to our website, and available funds on the balance seized due to the fact that he's been engaging in double-spending, where basically he would make a Btc deposit with a low fee, we'd credit the deposit ( without network confirmations required) if he'd win he would wait for his deposits to confirm, if he would lose he would cancel the deposit and jump on a new account and repeat the scenario.
We offer instant BTC deposits to ensure our players have an enjoyable experience and not be required to wait hours in some cases for BTC deposits, but unfortunately some bad players like the user in this case try to take advantage of it.
I will update this with more information later on, and also feel free to ask any questions, I'll be available to answer them.
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