I’m that they are moving slowly on providing evidence and to solve your case because they typically answer here quickly. Kirito is online which means he reads your concern. Just wait since he is waiting too for the department that has control over your case since posting evidence publicly is very sensitive.
@Kirito, can we have a short description on what’s the case all about?
Really sorry for the delay in updating on this case.
This certain user, Cherylmarshman, has been restricted access to our website, and available funds on the balance seized due to the fact that he's been engaging in double-spending, where basically he would make a Btc deposit with a low fee, we'd credit the deposit ( without network confirmations required) if he'd win he would wait for his deposits to confirm, if he would lose he would cancel the deposit and jump on a new account and repeat the scenario.
We offer instant BTC deposits to ensure our players have an enjoyable experience and not be required to wait hours in some cases for BTC deposits, but unfortunately some bad players like the user in this case try to take advantage of it.
I will update this with more information later on, and also feel free to ask any questions, I'll be available to answer them.
I believe you should post the address where you sent the bitcoins and your bitcoin address, the date you sent the bitcoins, also post a photo of your casino account if possible along with the history of deposits and withdrawals and winnings, I don't know if when the casino suspended you you were able to at least have a photo of your account balance, or deposits or withdrawals or if now even with the suspension you would be able to access your account at least to show us that, but even If you are not able to access your account, your wallet must have some history of sending bitcoins, with this you would be able to show that you sent X bitcoin to the casino address
and that the same bitcoin you sent to the casino has already had confirmations, I think this is easy to do. Now for OP, you should also post proof of everything they accuse you of, it took them many days to discover this, something very strange, but as according to them they already discovered this, so it's not difficult for them to show the history of your account: deposits that show that you did this double spending and also OP could you post your bitcoin address where you prove that you did this double spending
What I see as strange is that both parties are not interested in posting evidence, how can anyone determine who is right or not, without both sides showing some evidence? Besides, why did the casino have to take so long just to find out about these types of things? I hope both sides can show proof
