What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?
Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?
I am trying to solve such an issue for someone very close to me and that the complaint he gave, I have no answer than maybe the bonus was canceled already before he made the deposit or there was a minimum deposit requirement.
Any other reasons?
Talking about me personally there are things that I would do in both cases. Reading the terms and conditions at first place would have avoided both the issues.
1. Reading T&C we would have known that there is KYC and if there is any such process then it's better off to clear the KYC at first place and then gamble on the site.
2. Reading T&C we would have known if the bonus is active or not and if yes then we can raise a scam accusation against it.
If the bonus was supposed to be expired then we could make the deposit accordingly.