Topic: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) - page 6. (Read 23878 times)

Just cry.

Lucky you! Today 3 weeks have passed since they kept my BCC. I just sent e-mail to support with my plans for next days about this situation. I'm really curious about their reaction, but as I know them, there will be no reaction or they will answer: "we need more time to perform operation that takes 5 minutes". I don't know if I should laugh or cry.

IGNIS?

All my problems have been solved, thanks Freewallet

PainKiller1986, please see the notification in the app about possible delays with incoming transactions in the BCN blockchain. We're monitoring the situation, and once it's stabilized, your transaction should get posted.

Im very disapointed with your wallet, we have a problem with my BCN transactions, bellow the transactions hashes :

33325010559d8871de352074b7f9a44e76055bc1768c529524837df84eb5bca2
938bf00cbe954531174df53ad599c4f2a3e75c40abfe327f3632c03b4690ee8c
a5340f4f4233093cfb4471b70a26d84147daa702befc8d7d5cd70930f05a9083
3c7789bbdb8b202a2ae3d544c1137980d95e1f12bf1246e8f55f0bdc73f60bc3
cac6bdc2ee034c21f743e5ac4db74885b8a682944a4709823d22df6c739c896e
3f161b346ad906a55e5f2547522b130b03f52506e653f2a3f17ec0cb3d83c9ef

Im still wait and you freewallet dont do anything, just say "wait Mr Painkiller"

My account was 2fa and password protected. my coins where moved from my account with both so I don't know what to say this isn't my fault. No one even knew I had this wallet I only logged on three times to check my pools depos the wallet was only a month old thankfully and only lost .1 and I never even used the website till I signed in on the website to create a ticket about the my coins being moved. So unless a ghost hacked my phone while I slept which in included a 10 alpha numeric passcode along with the 2fa and the password for the wallet I don't know what to say.

The only other option here is if they didn't steal my coins the app it self I downloaded from google play store is coded in some way to leak information out to some one that works for them or who uploaded the app. I mean I am not the only one this has happened to follow the transaction and see this has happened to numerous people that have used this app. So now what still my fault here.

Oh btw the password reset was me resetting my password so I could log on to the site and submit A ticket since the email I got from them said all tickets created on the app will be closed.

gecox22 all they said is true - if you got password reset message and did nothing about it, it's your fault, but if you have 2FA enabled, password isn't enough, to move coins from your wallet. Anyway, they forget to tell you, that they don't need access to your freewallet account secured by 2FA to move coins from it.

For sure they aren't managed manually, but for sure you process them in some database, that you have access to and you are able to get the key from this database and use to send coins to my new address. It is just a metter of one query to database and one line command to send coins. About 5 minutes work to someone who have access to this DB. 5 minutes, not over two weeks!

I hear that for 16 days and every day my faith that I will have my BCH back is weaker.

gecox22, we're sorry to hear about your situation! Our support team has already sent you a reply, we're performing investigation on our end as well. Please consider the following facts:

• You have enabled 2FA on your wallet, and that's the piece of information ONLY YOU have the access to. We are physically unable to get the authentication code to enter your wallet.
• There was a password reset request initiated from your side, with an email sent to your address on February 15th.

Unfortunately, the transaction was made to an external (non-Freewallet address), so there's not much we can do.

True, however, you're forgetting the fact that there are thousands of hot wallets in the system and private keys to them aren't managed manually. We've already started working on your case and will inform you once your BCH are moved to your new address.

XmasJohn08, last time we came up with an ETA, everybody got disappointed. We wouldn't want to keep our users in the dark, however, neither we'd like to sound unrealistic. IGNIS is in progress; as soon as it's ready, we'll make sure everyone knows it. Thanks for your patience!

Call the police don't say do it. they are not going to refund you just like me Freewallet are a bunch of crooked people and should be taken down.

Man when you release the ignis?

Yes, I think that if you have private keys to specified wallet, recovering by just sending coins from this wallet is as simple as any other operations. I didn't sent BCC to BTC address or something similar. I sent BCC to BCC wallet, to which you have private keys. I'm IT guy and I understand exactly how blockchain works and what can you do if you have private keys. So stop lying and give me back my money.  As I wrote in my last answer to support team - I'm just a step away from calling police.

I wish I would have seen this before it was to late. I have been using freewallet for the pasted month since I just started GPU Mining. Figured I would search for a eth wallet on android the freewallet.org popped up it looked good I search and saw some good reviews and used it.

Today, after a month of mining my whole balance was transfered out of my wallet with 2fa enable. My Phone is not modded hacked or jail broken. I have not downloaded anything outside of the play store and have antvirus run on my phon every night to insure it stays clean. Other than the pool I am mining on my self and freewallet.org no one esle even knew I had this wallet. I have never sent anything from it and have only ever received. I have logged into from my house three times in the last month to insure my pool was paying out like it should.

I was sitting at my desk at work and my phone lights up and I was like oh a message only to see my ether wallet saying my transfer has been confirmed I am like WTF  open up my wallet and find yep all of my coins have been transferred out of my wallet with this transaction https://etherscan.io/tx/0x3904c5ac8ea8dff7fffd7e6d572c962eeaa894a812fd7ad81168177dc4d84691

So I email support asking WTH is going on and receive these messages.



Which I responded.


Not like any of this matters  and thankfully it is only .1 and some change I lost but I wanted to post just to help more people be aware to stay as far away form freewallet.org as you can.

When I get my ignis?

THAMIR, all exchanges in Freewallet are powered by our partner, Changelly.com. If you'd like to dispute their fees or the exchange rate, please don't hesitate to contact our partner's support: they will be able to review your transaction and get back to you.

Skipspv, sorry to hear you're disappointed! We can assure you that no funds "disappear" from our wallets; nothing can be lost in the blockchain, as you know. Please tell us more about your Freewallet experience: is there a user id or a support ticket number we can check? Thanks in advance, looking forward to hearing from you!

winetou, although we're working a lot to make using our apps simple and convenient for our users, it's a bit more complicated when it comes to the technical side of the wallet. We're glad you think that recovering coins can be as simple as sending them, just with a couple of taps; however, it's a complex process that would require both time and efforts by our tech specialists. Keeping users waiting isn't our mission: if it were possible to recover your coins sooner, we'd have already done it. No-one likes to wait, that we know for sure.