I have two BCH transactions that never appears in my wallet.
There is more then a week without any respond from FreeWallet support team.
My transaction Hash are:
2018-01-19 02:17:45 6342f75931effa54e867c7ab63363e9e232e7c87b24e8f71115cd5d11e07bb4a
2018-01-18 02:15:05 fa968ff5958a96a78fae20e62b03a7deb692b31b7f70f66d05f511b3260c1f97
Topic: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) - page 9. (Read 23960 times)
January 21, 2018, 06:59:13 AM
January 20, 2018, 04:40:04 PM
I have some nxt intro your APP wallet, now my question is
Where is my ignis?
Where is my ignis?
January 20, 2018, 03:35:12 AM
I deposited 2657 XEM into my freewallet account a week and a half ago, the explorer shows that it went through but freewallet is showing zero balance, i also have 200 LSK and 2005 STEEM that will not withdraw, it's not even giving me a txid, I am not sure what to do, i contacted support who responded that they are working on it (its been a week+ since i made the XEM deposit)
I withdrew 1 LSK today as a test and it went right through so i proceeded to withdrew the rest - now its stuck in orange color with no HASH provided, I also have 110 STEEM which i tried to withdraw to the exchange - also stuck in orange color with no hash
can anyone help? did i lose my money?
My Userid: 2b62906a
I withdrew 1 LSK today as a test and it went right through so i proceeded to withdrew the rest - now its stuck in orange color with no HASH provided, I also have 110 STEEM which i tried to withdraw to the exchange - also stuck in orange color with no hash
can anyone help? did i lose my money?
My Userid: 2b62906a
January 18, 2018, 07:44:58 AM
Thank you for the update
January 18, 2018, 06:26:40 AM
Still waiting here also
Denelin, we forwarded the information required for a refund to our exchange partner. We're currently waiting for an update from them: if your LTC were already exchanged to Steem, but the transaction didn't go though back in December, they will be able to resubmit it rather than converting it back to LTC. If the exchange wasn't completed, your LTC will be refunded to the address you provided to our support.
Please note that exchange refunds aren't done on our side, and the time frame for delivering them can be up to 2 months. Although in most cases it doesn't take that long.
January 18, 2018, 06:22:45 AM
Hi Freewallet, I am still waiting for the voice from your support team. I think it has been quite a long time since the end of last week
sunino, our technical team is reviewing your case; once BRD tokens are available on Freewallet, our support reps will notify you.
January 16, 2018, 09:47:07 AM
Thank you for this info. One needs to verify(research) before he becomes a victim. Information is power!
January 16, 2018, 08:07:46 AM
Still waiting here also
January 16, 2018, 05:04:41 AM
Hi Freewallet Team,
Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?
My User ID is 7b6ae85d
Thx in advance!
A freewallet user
Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?
My User ID is 7b6ae85d
Thx in advance!
A freewallet user
Hi sunino, apologies for the delay! We're getting lots of tickets (about tokens, too) these days. Please give us more time to review your case, our support reps should get back to you by the end of the week. Thanks!
Hi Freewallet, I am still waiting for the voice from your support team. I think it has been quite a long time since the end of last week
January 15, 2018, 03:26:36 PM
Hello, Freewallet and Bitcoin Users!
My two transaction sending ETH from Freewallet hang 6+ day ago. Support answer few times with template about ethereum network maintenance, than they stop answering any question.
Transaction are in pending status in FreeWallet, but hashes freewallet give me does not track on etherscan.
Dear Freewallet, can you tell me please whats wrong? Where is my ethereum? Why transaction does not track by hash for 6+ days? Please cancel transaction and return my ethereum to wallet or proccess it (if cancel unavaliable).
My userid: 52282662
Transaction1 hash: f97e2a60ded47d1b37cc6915277db9b064c5ae1a63514e9d72195f3c2aad726b
Transaction2 hash: 158c3bd65ba98aad2d607312b4ee6c53181e4903e2f02e418eb8b6d2ee362db8
Please answer in essence without templates about eth network maintenance and solve my problem... I do not want to think that this is really a scam...
UPDATE:
On 7-th day my pendig transaction was canceled by support, and I successfully get my ethereum back from Freewallet. Better late than never
Thanks to FreeWallet support.
My two transaction sending ETH from Freewallet hang 6+ day ago. Support answer few times with template about ethereum network maintenance, than they stop answering any question.
Transaction are in pending status in FreeWallet, but hashes freewallet give me does not track on etherscan.
Dear Freewallet, can you tell me please whats wrong? Where is my ethereum? Why transaction does not track by hash for 6+ days? Please cancel transaction and return my ethereum to wallet or proccess it (if cancel unavaliable).
My userid: 52282662
Transaction1 hash: f97e2a60ded47d1b37cc6915277db9b064c5ae1a63514e9d72195f3c2aad726b
Transaction2 hash: 158c3bd65ba98aad2d607312b4ee6c53181e4903e2f02e418eb8b6d2ee362db8
Please answer in essence without templates about eth network maintenance and solve my problem... I do not want to think that this is really a scam...
UPDATE:
On 7-th day my pendig transaction was canceled by support, and I successfully get my ethereum back from Freewallet. Better late than never
Thanks to FreeWallet support.andr68rus, thank you for the update! If the network is congested, and there are difficulties with including your transactions into new blocks resulting in considerable delays, such transactions are usually rolled back so that you could retry sending them at a better time. Apologies for the delay!
January 14, 2018, 01:33:53 PM
Denelin, thank you for the clarification! Our support reps have got back to you with an update, please check it out.
Hello, Freewallet and Bitcoin Users!My two transaction sending ETH from Freewallet hang 6+ day ago. Support answer few times with template about ethereum network maintenance, than they stop answering any question.
Transaction are in pending status in FreeWallet, but hashes freewallet give me does not track on etherscan.
Dear Freewallet, can you tell me please whats wrong? Where is my ethereum? Why transaction does not track by hash for 6+ days? Please cancel transaction and return my ethereum to wallet or proccess it (if cancel unavaliable).
My userid: 52282662
Transaction1 hash: f97e2a60ded47d1b37cc6915277db9b064c5ae1a63514e9d72195f3c2aad726b
Transaction2 hash: 158c3bd65ba98aad2d607312b4ee6c53181e4903e2f02e418eb8b6d2ee362db8
Please answer in essence without templates about eth network maintenance and solve my problem... I do not want to think that this is really a scam...
UPDATE:
On 7-th day my pendig transaction was canceled by support, and I successfully get my ethereum back from Freewallet. Better late than never
Thanks to FreeWallet support. January 14, 2018, 10:58:11 AM
Hey freewallet.. I am wondering how many more days I should keep waiting for my refund.
January 11, 2018, 02:36:10 PM
Still waiting for the refund to go thru, replied my litecoin address via email.
I have removed my negative review in the app store and will remove the rest when I see the funds
Thank you
Emailed reply below:
“LYjitSMRCUendcooUCuzHhZSxn6ebZJfoi
The down for maintenance flag was not up in my app when I started the transaction on December 18th
I will happily update my review and posts to indicate you have corrected the issue once i was able to provide you the correct hash.
thank you
Sent from myMail for iOS
Wednesday, January 10, 2018, 7:00 AM -0600 from Freewallet <[email protected]>:
David,
Looks like your exchange to Steem couldn't be completed at that time. Please provide your LTC address for the refund.
Best regards,
Freewallet Support Team
On Wed, 10 Jan at 2:53 PM , <[email protected]> wrote:
Hello David,
Apologies for the inconvenience!
Looks like you've been trying to make transactions while we're performing the routine maintenance on Steem Freewallet.
However, the maintenance has been completed, all services should be working now.
We appreciate your patience and understanding!
Best regards,
Freewallet Support Team
79566:336260”
I have removed my negative review in the app store and will remove the rest when I see the funds
Thank you
Emailed reply below:
“LYjitSMRCUendcooUCuzHhZSxn6ebZJfoi
The down for maintenance flag was not up in my app when I started the transaction on December 18th
I will happily update my review and posts to indicate you have corrected the issue once i was able to provide you the correct hash.
thank you
Sent from myMail for iOS
Wednesday, January 10, 2018, 7:00 AM -0600 from Freewallet <[email protected]>:
David,
Looks like your exchange to Steem couldn't be completed at that time. Please provide your LTC address for the refund.
Best regards,
Freewallet Support Team
On Wed, 10 Jan at 2:53 PM , <[email protected]> wrote:
Hello David,
Apologies for the inconvenience!
Looks like you've been trying to make transactions while we're performing the routine maintenance on Steem Freewallet.
However, the maintenance has been completed, all services should be working now.
We appreciate your patience and understanding!
Best regards,
Freewallet Support Team
79566:336260”
January 11, 2018, 07:36:32 AM
I have used freewallet and its really good.. no scam whatsoever. They also have a partnership with minergate which is leading mining service.
January 11, 2018, 05:00:39 AM
Hi Freewallet Team,
Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?
My User ID is 7b6ae85d
Thx in advance!
A freewallet user
Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?
My User ID is 7b6ae85d
Thx in advance!
A freewallet user
Hi sunino, apologies for the delay! We're getting lots of tickets (about tokens, too) these days. Please give us more time to review your case, our support reps should get back to you by the end of the week. Thanks!
thx.... the support team has already promised refund... hope it can arrive at my wallet soon
January 10, 2018, 08:01:15 AM
Denelin, thank you for the clarification! Our support reps have got back to you with an update, please check it out.
January 09, 2018, 06:36:17 PM
Quite frustrating..
http://Https://live.blockcypher.com/ltc/tx/b1ffc8a57a8ce138b58a8de121279cf8a536abb7113e88d5b2b053ba3fc4f923/
Coinbase shows that as the hash. Copied the screenshot of my desktop and the link for you to verify
Tuesday, January 9, 2018, 8:41 AM -0600 from Freewallet <[email protected]>:
That's the block number, we need hash. Thanks
On Sat, 6 Jan at 11:24 PM , David James wrote:
1317685e56d134af451f61c9d9748e23a05dba78384482925a0082473a051389
userID 71382367
ticket 79566
http://Https://live.blockcypher.com/ltc/tx/b1ffc8a57a8ce138b58a8de121279cf8a536abb7113e88d5b2b053ba3fc4f923/
Coinbase shows that as the hash. Copied the screenshot of my desktop and the link for you to verify
Tuesday, January 9, 2018, 8:41 AM -0600 from Freewallet <[email protected]>:
That's the block number, we need hash. Thanks
On Sat, 6 Jan at 11:24 PM , David James wrote:
1317685e56d134af451f61c9d9748e23a05dba78384482925a0082473a051389
userID 71382367
ticket 79566
January 09, 2018, 12:31:53 PM
я тoжe выcкaжy cвoe нeгoдoвaниe!
нa мoй кoшeлeк в пpилoжeнии freewallet пpишли тoкeны eBCH в кoличecтвe 500 штyк, нa тoт мoмeнт пpилoжeниe нe пoддepживaлo эти тoкeны. Ha мoи пpocьбы к тexпoддepжкe пpeдocтaвить к ним дocтyп или пepeвecти нa дpyгoй aдpec oтвeтили чтo вaм тoлькo нyжнo ждaть кoгдa мы дoбaвим этoт тoкeн (( нecкoлькo днeй нaзaд вижy ( O ЧУДO!) тoкeн eBCH в пpилoжeнии, дoждaлcя!! HO! бaлaнc тo 0!! etherscan пoкaзывaeт нa aдpece 500 eBCH. Дyмaю, лaднo, пpикyплю нecкoлькo тoкeнoв,oтпpaвлю нa cвoй aдpec, мoжeт oни пoявятcя. Пoдyмaл, cдeлaл. Oтпpaвил 2 тoкeнa eBCH , тpaнзaкция виceлa дoлгo ,нe дoждaлcя yшeл cпaть. Утpoм зaxoжy в пpилoжeниe, бaлaнc 2 eBCH. Зaxoжy нa etherscan и чтo я вижy!!!! Бaлaнc тoкeнa eBCH 0!!!!!!! a тeпepь cмoтpим тpaнзaкции:
0x4ef057b8ab345efee8b3523d1cdee92df5b4effef08efbcf1c11559ca1fbbbda пocтyплeниe 500 eBCH
0xd03ed5e8a6f08bcf35cd8b5917d1111e8aa0209b25b2a05626a55ad78b1d5428 я oтпpaвляю 2 eBCH
0x8d7826b400d0d50c47d13cfc97d09d27b34d84a20c52bb597754c567e638b24e a чтo жe этo тaкoe?
кyдa yшли мoи 502 тoкeнa eBCH
Oчeнь интepecнo нe пpaвдa ли!? Boпpoc к пoддepжкe Freewallet, тaк кaк нa пиcьмo oни нe oтвeтили. Гдe мoи 500 тoкeнoв?
нa мoй кoшeлeк в пpилoжeнии freewallet пpишли тoкeны eBCH в кoличecтвe 500 штyк, нa тoт мoмeнт пpилoжeниe нe пoддepживaлo эти тoкeны. Ha мoи пpocьбы к тexпoддepжкe пpeдocтaвить к ним дocтyп или пepeвecти нa дpyгoй aдpec oтвeтили чтo вaм тoлькo нyжнo ждaть кoгдa мы дoбaвим этoт тoкeн (( нecкoлькo днeй нaзaд вижy ( O ЧУДO!) тoкeн eBCH в пpилoжeнии, дoждaлcя!! HO! бaлaнc тo 0!! etherscan пoкaзывaeт нa aдpece 500 eBCH. Дyмaю, лaднo, пpикyплю нecкoлькo тoкeнoв,oтпpaвлю нa cвoй aдpec, мoжeт oни пoявятcя. Пoдyмaл, cдeлaл. Oтпpaвил 2 тoкeнa eBCH , тpaнзaкция виceлa дoлгo ,нe дoждaлcя yшeл cпaть. Утpoм зaxoжy в пpилoжeниe, бaлaнc 2 eBCH. Зaxoжy нa etherscan и чтo я вижy!!!! Бaлaнc тoкeнa eBCH 0!!!!!!! a тeпepь cмoтpим тpaнзaкции:
0x4ef057b8ab345efee8b3523d1cdee92df5b4effef08efbcf1c11559ca1fbbbda пocтyплeниe 500 eBCH
0xd03ed5e8a6f08bcf35cd8b5917d1111e8aa0209b25b2a05626a55ad78b1d5428 я oтпpaвляю 2 eBCH
0x8d7826b400d0d50c47d13cfc97d09d27b34d84a20c52bb597754c567e638b24e a чтo жe этo тaкoe?
кyдa yшли мoи 502 тoкeнa eBCH Oчeнь интepecнo нe пpaвдa ли!? Boпpoc к пoддepжкe Freewallet, тaк кaк нa пиcьмo oни нe oтвeтили. Гдe мoи 500 тoкeнoв?
anthrax66, thanks for your message! To begin with, with Freewallet, our users' coins and tokens aren't stored on hot addresses, but in the secure cold storage. Transactions from/to service addresses displayed in the blockchain explorer don't affect the user's balance: the actual amount they own is shown in the app; the coins can be accessed and spent at any time.
Looks like your first transaction of 500 eBCH was made before the support of this token was enabled in Freewallet, while your other transaction of 2 eBCH was made after the fact. We'll be adding the rest of your tokens manually, so while your current balance is 2 eBCH, it will be 502 eBCH once we're done.
In order to access and manage your tokens, please download and install our Token Wallet app (available on Android) and log in using the same way you log into your ETH wallet.
January 09, 2018, 12:18:27 PM
Hi Freewallet Team,
Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?
My User ID is 7b6ae85d
Thx in advance!
A freewallet user
Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?
My User ID is 7b6ae85d
Thx in advance!
A freewallet user
Hi sunino, apologies for the delay! We're getting lots of tickets (about tokens, too) these days. Please give us more time to review your case, our support reps should get back to you by the end of the week. Thanks!
January 09, 2018, 12:16:55 PM
This story tells also a lot about how they threat tehir customers:
https://www.reddit.com/user/Kohoudi/comments/7oaqqp/dont_use_freewallet_it_works_until_you_need_their/
https://www.reddit.com/user/Kohoudi/comments/7oaqqp/dont_use_freewallet_it_works_until_you_need_their/
Kohoudi, looks like you got a reply from a Freewallet rep in the thread on Reddit you're referring to.
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