Topic: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) - page 10. (Read 23878 times)

Denelin, please check a reply from our support reps: we need a valid transaction hash from you. Looking forward to your reply!

timelimit, unfortunately, if the network is congested, some transactions may be delayed or even fail to be completed. That's exactly why we posted a notification in the app with a warning about potential delays with ETH transactions. Your transaction rolled back, which means your balance wasn't changed. You can retry it now, looks like the network is back to normal.

djxerxes, 1 GNO is still in your balance, we're currently looking into your case in search of potential reasons why you don't see it it your app. Please give us a bit of time to come up with a solution. Thanks for your understanding!

PS: Our NEO wallet is currently under maintenance, which is why some operations might be temporarily unavailable. As soon as the maintenance is over, the regular operations flow will be resumed. Apologies for the inconvenience!

я тoжe выcкaжy cвoe нeгoдoвaниe!
нa мoй кoшeлeк в пpилoжeнии freewallet пpишли тoкeны eBCH в кoличecтвe 500 штyк, нa тoт мoмeнт пpилoжeниe нe пoддepживaлo эти тoкeны. Ha мoи пpocьбы к тexпoддepжкe пpeдocтaвить к ним дocтyп или пepeвecти нa дpyгoй aдpec oтвeтили чтo вaм тoлькo нyжнo ждaть кoгдa мы дoбaвим этoт тoкeн (( нecкoлькo днeй нaзaд вижy ( O ЧУДO!) тoкeн eBCH в пpилoжeнии, дoждaлcя!! HO! бaлaнc тo 0!! etherscan пoкaзывaeт нa aдpece 500 eBCH. Дyмaю, лaднo, пpикyплю нecкoлькo тoкeнoв,oтпpaвлю нa cвoй aдpec, мoжeт oни пoявятcя. Пoдyмaл, cдeлaл. Oтпpaвил 2 тoкeнa eBCH , тpaнзaкция виceлa дoлгo ,нe дoждaлcя yшeл cпaть. Утpoм зaxoжy в пpилoжeниe, бaлaнc 2 eBCH. Зaxoжy нa etherscan и чтo я вижy!!!! Бaлaнc тoкeнa eBCH 0!!!!!!! a тeпepь cмoтpим тpaнзaкции:
0x4ef057b8ab345efee8b3523d1cdee92df5b4effef08efbcf1c11559ca1fbbbda пocтyплeниe 500 eBCH

0xd03ed5e8a6f08bcf35cd8b5917d1111e8aa0209b25b2a05626a55ad78b1d5428 я oтпpaвляю 2 eBCH

0x8d7826b400d0d50c47d13cfc97d09d27b34d84a20c52bb597754c567e638b24e a чтo жe этo тaкoe? кyдa yшли мoи 502 тoкeнa eBCH
 Oчeнь интepecнo нe пpaвдa ли!? Boпpoc к пoддepжкe Freewallet, тaк кaк нa пиcьмo oни нe oтвeтили. Гдe мoи 500 тoкeнoв?

freewallet is:
the thief
Lier
The crook


Where are my money and other users?

GNOSIS AND NEO AND ...

They told me they would pay my tokens back..... How long have you been waiting for?

Bro, you're screwed.  They are a Ponzi scheme and don't have funds to cash out your deposit.  Also if you are waiting for support to add the tokens to your acct... it took them 6 months for them to do that for me and I still can't cash out.

Hi Freewallet Team,

Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?

My User ID is 7b6ae85d

Thx in advance!

A freewallet user

This story tells also a lot about how they threat tehir customers:

https://www.reddit.com/user/Kohoudi/comments/7oaqqp/dont_use_freewallet_it_works_until_you_need_their/

It is frustrating to have steem/money stuck in freewallet.

I was able to convert back and forth between litecoin, steem, and bitcoin in the beginning. If it continued to work as intended it’s an excellent service. However for the brief amount of time since December 18th that transactions were possible again, it was only steem to steem. Going on a few more days of all outgoing transactions disabled while steem had reached new highs.


The have said tgis transaction will be corrected so I am trying to calm down and give them the 90 days their terms of service say they will try and recover the transaction.

Hash:

1317685e56d134af451f61c9d9748e23a05dba78384482925a0082473a051389

userID 71382367

ticket 79566

I would love to retract all of my negative statements.

Hi guys,

I've sent some ETH to another wallet and it seems that it's stuck in "Sending" for more than two hours. Moreover, the transaction hash does not appear on etherscan.io
I see that there are some people working for Freewallet here. Could you help? I've also raised the support ticket 80955.
P.S.: This is the first time I've used this wallet and to be honest, it's a BAD first experience.

Thanks!

freewallet is a thief.
I paid Gnosis with this hash, but unfortunately after a few days this amount was removed from my panel.

https://etherscan.io/tx/0xcba4b7a9bbe5421a6bfa284dd5c2c68b987bf1e0681453748b742222f8cbd675

After sending a few emails, nobody answered me.


Now I'm going to NEO transfer, but no confirmation emails are sent.
If this does not steal, then why does not anyone answer my emails.
I will soon prepare an article in Arabic, Persian, Hindi and Turkish for this theft

Upcomingdiamondinvestor, if you're referring to KICK coins, they are supported by Freewallet. In order to access and manage your tokens, please download and install our Token Wallet app and log in using the same way you log into your ETH wallet.

Hi freewallet team. I bought the Kickico ICO tokens using my freewallet. I didn't know free wallet is an exchange or a scam. Now they told me they have sent my kick tokens to my freewallet but unfortunately I cannot find it. Your team has taken it. Please give me my kick coins. I believe in you. I hope you will resolve this issue for me. I have tried to contact you several times without success. Don't be a scam like people say you are.

Dear David,
Our team is working 24/7 to assist you with your requests and queries. However, due to the current network conditions and a variety of recent network events, we’re getting more and more support tickets every day. Because of the great volume of support requests, we’re currently unable to do a full research on each of them, as the average research time for a single ticket is around 30 minutes, and with thousands of new tickets coming every day, it would take months to process all of them. That is why we’re closing all open tickets at this point.
We realize that not all issues have been resolved. Here’s what you should do if yours wasn’t:
1. If you’re expecting a refund, and you’ve provided all information about it, you will receive your funds in the time period specified in our Terms of Use (https://freewallet.org/terms).
2. If you had sent less than the minimum required amount (approximately under $100) for exchange, your funds didn’t go through and were spent on network and exchange fees. Unfortunately, it wouldn’t be possible to retrieve them.
3. If your outgoing Bitcoin transaction is pending, that’s because the BTC network is currently overloaded. There is nothing we can do, and the best way would be to wait until it gets included in one of the new blocks.
You can read more here https://freewallet.freshdesk.com/support/solutions/articles/9000138878-why-is-my-btc-transaction-pending-or-not-posted-yet-
4. If you’d like to learn more about blockchain, mining or investments, there are a lot of useful sources available online. Don’t hesitate to google them.
5. If after logging in your balances are all 0, you must have created a new profile instead of logging into your previous one. Please use the correct credentials to log in, search our Support Center for more details https://freewallet.freshdesk.com/support/solutions/articles/9000138876-my-balance-is-0-after-logging-in-why-
We will continue accepting and reviewing support requests submitted ONLY via this form https://freewallet.freshdesk.com/support/tickets/new
Information submitted via other communication channels such as in-app chat (hotline), social networks and forums will NOT be reviewed by our support team.
Please remember that this is a temporary solution to the situation that occurred as a result of high market volatility at the end of this year.
Freewallet will resume the regular support workflow once we’ve resolved all urgent issues that have been accumulated by our users.
We appreciate your understanding and support!
Best regards,
Freewallet Support Team

---

Their most recent communication.


If they ever credit my missing funds i will retract my statements

Hi Freewallet Support

Thank you for attempting to resolve my issue.  You refunded the 313 stuck tokens yesterday.  As a result, I was able to transfer 110 of them to my external wallet, finally.

HOWEVER, I'm having the same issue again. I broke the transfer into several smaller transactions (in case the transaction again failed to broadcast.)  Initially, the first couple of transactions went through.  However, other TXNs were again not broadcast.

I would greatly appreciate if you could refund those stuck TXNs so I can try again.  I messaged support and got a canned response about "txns take some time... blablabla..."  but as you are well aware, TXNs can take time to confirm on blockchain.  But if they are never broadcast, we can wait until next century and those TXNs aren't going to move.

This is an app glitch/bug...

Please refund my stuck transactions so I can try again.  Thank you.


BTW, I have already tried:

1) Uninstall/reinstalling the app

2) Clearing cache

As per the knowledge base suggestions.  This did not work...

Sigh... you have a new account <7 days, and all your posts are promoting freewallet. Guess you're a shill. This is a big red flag.

Well, as soon as I see my funds in my wallet, I will happily retract my statements on every forum I posted to. Until then, it's been quite some time the wallet has been under "maintenance" or "temporarily suspended". Please do prove me wrong.

Denelin, as a wallet service provider, we're working with multiple blockchains. Sometimes there are network issues and instabilities; in order to protect our users from any potential threats in such situations, we perform maintenance on our wallets. Blockchains aren't static, and we're updating our wallets regularly. As soon as the blockchain stabilizes, and we complete the maintenance, your transaction will be completed or fully refunded to you.

Selective scam accusations are very convenient because they don't require any proof ANY product can be called a selective scam. Freewallet has been present on Google Play and App Store for a very long time, do you think we would have stayed listed if any of scam accusations were true?

sedlof, all exchanges in our app are manager by our partner, Changelly.com. If some coins are currently unavailable for the exchange with them, we inform our users about it immediately. You initiated your transaction when LTC exchanges were suspended, thus the delay. As soon as they were resumed, your exchanges was completed, and you received your LTC on December 26th.