Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 48. (Read 82242 times)

I sure hope that those of us that have pre-ordered the GAW Branded Scrypt Miners (re-branded ZeusMiner hardware) will be able to received all these benefits too (or better)==>  http://zeusminer.com/2014/05/07/progress-update-20140507/

I also have random issues, support is usually very good but the downside of cloud hosting is that it will never be as fast as myself pushing the reset switch.

you are absolutely correct. I think i might have to host it myself but i don't want to buy another raspberry-pi to run it.  It's not good to throw good money after bad.

I have had 2 hosted blades for a couples weeks now.

Yes I have had some issues with "up time" for my blades. 

I always send support tickets and my issues get resolved in a timely friendly manner.  This is rare to find in other companies with this type of service.

My "up time" has been improving in the last few days.  It seems to get better everyday as GAW Tech support fixes the stability issues via infrastructure and software updates.

ATM my 2 blades have been up for 17 hours solid without any issues.  I do notice the UI shows them down randomly buy my pool Hash rate doesn't skip a beat so I think that is a UI bug.  Jeff?

I don't like what happen with the pricing for blades but it is what it is.  It is the nature of mining, hardware and ROI.  This is NOT NEW news so I don't why people buy in to mining hardware if they don't fully understand it is a pure gamble.

As for GAW Miners, compared to any other the mining hardware vendors  ---GAW Miners far exceeds any of them is support and customer service so far in my opinion.  Hopefully they will survive all these bumps in the road.

That's my 2 cents.

 
 

I am getting frustrated with GAW hosted miners constant going offline.  Today, 05/11/2014,  I wrote an e-mail to CEO of GAW miners, Josh Garza.


Hi Josh,

Order # 4151 & 3593

I am sorry to write this.   Here is my story.

I purchased 2 hosted blade miners, one on 4/26/2014 that went live on the night of 5/2/04, the other was purchased on 5/3/2014.  I paid about $3000 ($1,600 & $1,400) just before each price drop to $1,500 & $1,000.

Within the past week and half, there were constant numerous constant outages.  Miners went offline for hours.  The last time it was like off-line for 12 hours i think.  I constant have to monitor it.  I have called and sent support tickets. The support staff are very polite but what is the point of hosting if I have constant monitor it? Shouldn't there be some kind of alert when a miner goes offline?  


In the 1.5 to 2 weeks time on my hosted miners, I have only mined about 6-7 LTC's so far.

Is there a way for me to cancel both orders and get refunded?  I will return all the LTC's that were mined.  The only reason I went with housing is so that it can be set on cruise-control.  

Please let me know what you think.

P.S, as i am writing this, one of my blade is offline again.  This is really frustrating.


Sincerely yours

Here is my story with GAW hosted miners.

I purchased 2 hosted blade miners, one on 4/26/2014 that went live on the night of 5/2/04, the other was purchased on 5/3/2014.  Paid $3000 ($1,600 & $1,400) just before each price drop to $1,500 & $1,000 respectively, now they are worth $2,000.

Within the past week and half, there numerous constant outages.  Miners went offline for hours.  The last time it was like off-line for 12 hours.  I constant have to monitor it.  I have called and sent support tickets. The support staff are very polite but what is the point of hosting if I have constant monitor it?  Shouldn't they have some kind of alert when a miner goes offline?  

I don't think i will be buying any miners whether GAW or any other company soon.  Every time i buy one, the next day the price drops.  I think I will just buy LTC or BTC instead.  Why waste time mining?  In the 1.5 to 2 weeks time on my hosted miners, I have only mined about 6-7 LTC's so far.  My  $1600 $1500 blades will take 7-9 months to ROI without factoring in the difficulty increases.    That's way too much risk..

No, I'm using a "full-size" PC with ubuntu, as I have a bunch of other stuff running there. But I think raspberry should work too, I had a raspberry with my "cupcake" miners and it was ok for up to 20-25 miners.

Same thing here, uptime up and down for me, likely the power reconfiguration in their server room.

What controller image are you using if I may ask?  Are you using raspberry pi?

I actually own (as in "host myself") quite a few blades and have never had any issues. I do reboot my controller every 12 hours as a precaution, but I don't know if that's even necessary, I haven't seen a blade go down in the three or four weeks I had them. With reliable power and USB connections these things seem to work as I expected. Now I could be extremely lucky here, and my two remaining blades with GAW hosting - earning below 80% of my own ones - might be in the unlucky category, but I find that hard to believe. Considering that they don't even provide a hashrate chart or any other historic uptime/downtime data the whole thing is amateurish at best. I log in to their "cloud" occasionally and see blades restarting or "Uptime 1h" - not really inspiring any confidence.

PeaMine, I'm in the same boat as you about the purchase date, missed the founders by just a couple of days, the rewards and referral program came days after I purchased and like you I won't get any compensation for the price drop when people in the founders club buying their blade at $3k ending up taking ownership of 2 instead of 1.  With that said mining is often about taking a gamble so I'm somewhat comfortable with the fact that I've lost money.

Don't think it's GAW's fault that Gridseed never went to business school or doesn't know what treating customers with respect implies, Gridseed is a rude company and people keep up with it because they have the monopoly right now for another couple of weeks.  I'm sure the community and most distributors will remember how they screwed everyone so many times in the last couple of months next time they come up with a new product.  If I were them, I would get all distributors to lead Gridseed to believe that they will buy thousands upon thousands of units from them and never go through with the actual purchases when the time comes, that would teach them a lesson or two about humility.

In my experience I've waited anywhere from minutes to 24 hours but generally got an initial reply within an hour or two for the last 2 weeks I would say.  Depends how busy they are I guess but 2h for a reply isn't that bad.

Are GAW any quicker now to respond to support tickets? Back when I started this thread it was so incredibly annoying to wait days for a response to a ticket, and the responses were often absurd, like this one guy COMPLAINED that responding to my ticket was depriving him of sleep or something like that

On the other hand they would delete negative comments from the thread almost immediately and often would send a PM asking for an order/ticket number "to help", even though the post to the thread was exactly because they couldn't be bothered to look at tickets. Clearly dedicating more resources to polishing their image than to actually serving paying customers.

Has any of that changed?

Jeff got it sorted out, thanks Jeff, make sure you get a raise.
Make sure you get a copy of the emails going to the main support email, as that's where I emailed first and got no real response.
Now to fix this: Last 24h Profits   0.00578953 BTC ouch normally is  .02 + even with LTC.  Least things are back to normal speed.

My 4 blades are also not functioning properly for most of the day.
I opened 1 tickets and nothing is solved.
I was told equipment being moved to a new datacentre.
You said 2 hrs downtime in the email.
This has been well over 12 hrs.
The UI has not been allowing proper interaction all day.

Sending email to Jeff now.

PeaMine,

Send me an email, [email protected] and CC it to [email protected]
Send in your order # with it. I WILL investigate and SOLVE this issue.

I am at the data-center right now, and I'll be here for the next four days. We have some more great software and hardware solutions coming online right now.

I literally sleep almost never. I love writing code and having fun, but I am also passionate about finding real, lasting solutions for customers. Sometimes it is just something really simple. Trust me if we keep at it we'll get there.

-Jeff

Got my reply via msg and call.
Happy with where the resolution is headed!

Not a scam site, just got in a stuck place with how this order went thru. They are working it out even tho most of it was not their fault!

{EDIT}
currently awaiting parts to show up on my resolution. They are back feeding me what avg mining is on LTC for my hashes and paid out in BTC. Its something, not the coin or expectation I had, but they are working thru the issue I have!

Will update once up and running.

Placed order in BTC last week, no shipment or order.. no tracking.. contacted them and they said it never got processed.. asked for BTC refund and have been waiting quite some time... Will post back with results.

kcheel, I did not get my mini, nor was it 'plug and play' as they stated. I requested a refund and am awaiting reply.

{EDIT}
currently awaiting parts to show up on my resolution. They are back feeding me what avg mining is on LTC for my hashes and paid out in BTC. Its something, not the coin or expectation I had, but they are working thru the issue I have!

Will update once up and running.

Below is my thread which was deleted from their moderated thread.  I did receive a PM from GAW stating they will look into the order and will update it as it goes.



I have been a little frustrated with GAW so far.  I decided to get me a Blade and figured with the good things I had heard about GAW, would order from them.  When I saw the promo to get a Blade and get a free mini, figured it was good time to order.

4/22 - Placed order.  Got shipping notice with USPS tracking # later that day.  Was really impressed they were that quick.  Was happy that I would have it running by the weekend.

4/23 and 4/24 - No history showing still on tracking #, so was obviously not shipped yet.  Sent support ticket asking when it would actually ship. 

4/25 - Received response from support ticket saying it was USPS's fault, that they reuse tracking #'s.  Which isn't the problem, there was no activity showing on it, not old activity.  Then turned around and said it would be shipping that day (4/25).  On this day, I also receive another tracking email notification saying that my order has shipped via DHL, so now I am really confused.  I check the DHL tracking # and it shows a package that is in Hong Kong and is being delivered to Austin, TX.  Which is even more confusing since I am in NC.

Which brings me to today (4/28) and I still have no clue where my order is coming from and who is actually delivering it.  USPS tracking # still shows no activity and the DHL tracking # shows it out for delivery in Austin, TX.



4/28 Afternoon Update:  DHL just delivered the Blade and PSU/Cables.  Why DHL tracking showed the order in Austin, TX, I have no clue but that is not GAW's fault.  So it is here, just waiting on the Gridseed Mini and power adapter.  Going to guess that is what is supposed to be coming from USPS, just hasn't been shipped yet (even though I received tracking number on the 22nd).  So overall delivery time for the Blade is within the 5 business day time GAW promises.  They caused a lot of confusion though by saying the entire order has shipped via USPS, when actually most of it came via DHL.  The whole "Process it as shipped and provide tracking #, even though it has not shipped and will not for days" routine, hopefully they will stop doing that.  I am not so impatient that I can not wait a couple of days for shipping but don't tell me it has shipped when it hasn't.  Hopefully the rest of it shows up soon.  I had been debating ordering another blade from them but this has definitely not pushed me towards it.

I have ordered a few days ago but have not been able to receive a phone call back or reply

https://bitcointalksearch.org/topic/m.6442306

I can understand high demand and a delay. Waiting multiple days for a response to hope that there will actually be a compensation is already as difficult as hoping your order gets shipped or you get what you pay for.