Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 49. (Read 82242 times)
April 24, 2014, 10:24:49 AM
So I was contacted by Josh and all issues have been resolved. Props to GAWminers.
April 22, 2014, 03:37:25 PM
I had issues with them but they did resolve them. They went above and beyond what I expected. Patience is a virtue.
April 22, 2014, 04:01:42 AM
The haze has finally cleared. I received my first order #1911 today with the free miner. Thank you for that. To compensate for lost mining time I am to be provided store credit. GAWMiner made it right. Kudos
April 21, 2014, 01:18:56 PM
Thanks,
r00tdude
P.S. I haven't had my post modded yet on the main thread... all I'm waiting for is control of my hosted miners - but that is three days waiting so far, and no response to my messages, VM, etc.
Update - my post was deleted...
April 21, 2014, 12:49:24 PM
Guys - Is anyone with the hosted miners having an issue getting in to manage their rig? I was set up Saturday morning at 1AM, and I haven't received a welcome email (or confirmation that my rig was up and running) nor do I have an email telling me how to access my rig to move it to a different pool. I've read all kinds of posts about miners moving their rigs around themselves, and with a lot of scrypt coins peaking right now, I'm missing out on big profits while they aren't responding to pool move requests, calls, etc.
They are answering calls (their receptionist) and taking messages, but my responses to my ticket and emails are going unanswered.
Please let me know here or via PM.
Thanks,
r00tdude
P.S. I haven't had my post modded yet on the main thread... all I'm waiting for is control of my hosted miners - but that is three days waiting so far, and no response to my messages, VM, etc.
They are answering calls (their receptionist) and taking messages, but my responses to my ticket and emails are going unanswered.
Please let me know here or via PM.
Thanks,
r00tdude
P.S. I haven't had my post modded yet on the main thread... all I'm waiting for is control of my hosted miners - but that is three days waiting so far, and no response to my messages, VM, etc.
April 21, 2014, 10:59:08 AM
I have had good experiences with single units. Shipped fast and included USB and power pigtails. The last 2 singles I bought came with actual power supplies so I was blown away.
I decided to try a hosted miner and I am beginning to see why it is free.
My experience so far with it is that it is not stable at all. Lost a whole day of mining due to support tickets going unanswered.
I have also not had the best experiences with the support staff.
Found out the hard way you have to be invited to access the remote UI for the hosted miners.
Just keeps getting better.
I decided to try a hosted miner and I am beginning to see why it is free.
My experience so far with it is that it is not stable at all. Lost a whole day of mining due to support tickets going unanswered.
I have also not had the best experiences with the support staff.
Found out the hard way you have to be invited to access the remote UI for the hosted miners.
Just keeps getting better.
April 20, 2014, 04:48:21 PM
I have yet to receive the order I placed on April 9th #1911. I was emailed about the credit card issue and provided a free single as compensation but that has not arrived either. I also placed an order for a blade that has yet to be fulfilled. This is after my first blade order was cancelled #2272. How much longer for order #2562? Will I get any of the hardware I ordered before the end of the month? This is getting ridiculous.
update.......
Within 48 hours I was finally provided the correct tracking number for order #1911 and all is right in the world again. Order #2562 is marked as completed but the tracking number doesn't work. Hopefully the tracking number is just mixed up again? I'm not as concerned about it as before since according to my PM conversations the order has shipped. I was also offered store credit for lost mining time. Thank you GAWminers for quelling my fiery consumer rage. The ASIC world has not been kind to me in the past.
update.......
Within 48 hours I was finally provided the correct tracking number for order #1911 and all is right in the world again. Order #2562 is marked as completed but the tracking number doesn't work. Hopefully the tracking number is just mixed up again? I'm not as concerned about it as before since according to my PM conversations the order has shipped. I was also offered store credit for lost mining time. Thank you GAWminers for quelling my fiery consumer rage. The ASIC world has not been kind to me in the past.
April 05, 2014, 03:14:17 PM
same-day shipping took about a week... hahah but I did get the miners and the usb cables are high quality ones
Good Morning,
Due to the extremely high demand of of orders, there have been delays in shipping.
In all cases, we try contacting the customer to let them know. We have always stood by our "We deliver in 5 day business days or we pay for your mining time Guarantee" And offer a credit typically twice the amount they would have made for the missed mining time.
This is a policy Our customers have been extremely happy with, that they can not get anywhere else. Over half our orders are repeat customers
Next week we will have double the inventory, and we will be able to ship same day again!
GAW Miners
They made good on their promise... got the credit... lowest prices too so far with all savings!
April 04, 2014, 06:14:31 AM
same-day shipping took about a week... hahah but I did get the miners and the usb cables are high quality ones
Good Morning,
Due to the extremely high demand of of orders, there have been delays in shipping.
In all cases, we try contacting the customer to let them know. We have always stood by our "We deliver in 5 day business days or we pay for your mining time Guarantee" And offer a credit typically twice the amount they would have made for the missed mining time.
This is a policy Our customers have been extremely happy with, that they can not get anywhere else. Over half our orders are repeat customers
Next week we will have double the inventory, and we will be able to ship same day again!
GAW Miners
April 04, 2014, 05:32:57 AM
This thread was useful for solve someone problems. Finally, the refund take place via PayPal and BTC (I paid with both). I get it this problem with Alex02 (when he wasn't part of the GAW Miners team, yet), but GAW Miners help me with the solution.
Thanks for your time and work.
April 04, 2014, 02:23:29 AM
same-day shipping took about a week... hahah but I did get the miners and the usb cables are high quality ones
Mine shipped the same day and I got them in four days. Mine came with both the USB cables and the power pigtails. It was a bit worrying to see them deleting posts, but their explanation holds water https://bitcointalksearch.org/topic/m.6064365
April 04, 2014, 12:29:16 AM
same-day shipping took about a week... hahah but I did get the miners and the usb cables are high quality ones
April 03, 2014, 09:38:44 PM
When I first read this I thought that it must be an isolated incident. I ordered two gridseeds and they shipped immediately.
Something strange is going on with GAW though. They posted that they had Gridseed blades for sale yesterday. The removed all mention of them from their forum posts and website. I asked why this was and my message was deleted. Why are they deleting so many messages? This is not the behavior of a legitimate vendor.
Something strange is going on with GAW though. They posted that they had Gridseed blades for sale yesterday. The removed all mention of them from their forum posts and website. I asked why this was and my message was deleted. Why are they deleting so many messages? This is not the behavior of a legitimate vendor.
To be fair, I have so far received almost everything I ordered except the USB cables mentioned in my post above. But they have not met any of their self-imposed deadlines, all my shipments were significantly late, even hosted miners, which didn't need to be shipped still were late to come online by a few days. Customer service has responded to 1 of 4 support tickets, although they have no problems sending me marketing e-mails.
March 26, 2014, 10:06:47 PM
Deleted message:
Fair enough. My reply:
Hi, before you post your complaints, it would be great to have the opportunity to look in to this. What is your order number?
Fair enough. My reply:
I have already contacted you via website so you'll have an opportunity to look into this. I'm not interested in having my forum identity tied to personal order information.
I don't appreciate you deleting posts you don't like. You're welcome to visit the thread I started and respond publicly. I won't delete anything.
https://bitcointalksearch.org/topic/gaw-miners-scryptsha256-miners-and-hashlet-cloud-independent-feedback-thread-537912
I don't appreciate you deleting posts you don't like. You're welcome to visit the thread I started and respond publicly. I won't delete anything.
https://bitcointalksearch.org/topic/gaw-miners-scryptsha256-miners-and-hashlet-cloud-independent-feedback-thread-537912
March 26, 2014, 10:03:02 PM
GAW Miners is a US-based company that used to sell Gridseed and Zeus Scrypt miners and hosting services, and has now moved to providing "cloud mining" in the form of The Hashlet.
Their pricing and service is on par or better than most vendors in this industry, however they were deleting unfavorable customer feedback from their bitcointalk threads, which prompted me to post this. Feel free to add your feedback, positive or otherwise. GAW is welcome to comment. I will not delete anything from this thread. Thank you.
Official and affiliated sites:
http://www.gawminers.com/
http://oneminer.com/ (used to be one deal a day but now multiple days, does not honor GAW store credit or other perks)
http://www.bringbackroi.com/ (VaultBreaker pre-order / out of stock)
https://www.zenminer.com/ (provides hosting for the Hashlet)
GAW sales annoucements:
(closed) https://bitcointalksearch.org/topic/in-stock-gridseed-usb-miners-18995-with-free-hosting-and-electricity-520191
(closed) https://bitcointalksearch.org/topic/gaw-community-is-located-at-communitygawminerscom-529093
Marketing:
https://bitcointalksearch.org/topic/gaw-miners-pays-for-your-signature-high-rates-50posts-01btc-join-us-530420
Founder's club (defunct?):
(closed) https://bitcointalksearch.org/topic/gawminerscom-introducing-the-gaw-founders-club-570861
Official forum:
https://hashtalk.org/
https://hashtrader.com/
https://getsatisfaction.com/gawminers/
Support site:
https://gawminers.freshdesk.com/support/home
Additional support options:
Send a PM to GAW_Amber https://bitcointalksearch.org/user/gawamber-347151
Register on hashtalk.org and PM there https://hashtalk.org/user/gaw_amber*
If that doesn't help make a public poston hashtalk or* in this thread - they seem to respond to public complaints fairly quickly.
* support questions are not allowed on hashtalk.org anymore
See my (not so happy) feedback below.
Their pricing and service is on par or better than most vendors in this industry, however they were deleting unfavorable customer feedback from their bitcointalk threads, which prompted me to post this. Feel free to add your feedback, positive or otherwise. GAW is welcome to comment. I will not delete anything from this thread. Thank you.
Official and affiliated sites:
http://www.gawminers.com/
http://oneminer.com/ (used to be one deal a day but now multiple days, does not honor GAW store credit or other perks)
http://www.bringbackroi.com/ (VaultBreaker pre-order / out of stock)
https://www.zenminer.com/ (provides hosting for the Hashlet)
GAW sales annoucements:
(closed) https://bitcointalksearch.org/topic/in-stock-gridseed-usb-miners-18995-with-free-hosting-and-electricity-520191
(closed) https://bitcointalksearch.org/topic/gaw-community-is-located-at-communitygawminerscom-529093
Marketing:
https://bitcointalksearch.org/topic/gaw-miners-pays-for-your-signature-high-rates-50posts-01btc-join-us-530420
Founder's club (defunct?):
(closed) https://bitcointalksearch.org/topic/gawminerscom-introducing-the-gaw-founders-club-570861
Official forum:
https://hashtalk.org/
Support site:
https://gawminers.freshdesk.com/support/home
Additional support options:
Send a PM to GAW_Amber https://bitcointalksearch.org/user/gawamber-347151
If that doesn't help make a public post
* support questions are not allowed on hashtalk.org anymore
See my (not so happy) feedback below.
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