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Topic: justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 3. (Read 1292 times)

sr. member
Activity: 952
Merit: 275
Do not expect a gambling website to tell you that they will ask for KYC verification after you win some money, if you want to gamble and don't want to pass KYC make sure you ask from the team direct or find a decentralize casino, if they exists, the most important thing to do once you open a gambling website is to read their ToS carefully.

I believe that the majority of casinos today need their customers to pass KYC, I have decided to stop fooling myself that some gambling website is different, they are all almost the same, and the verification requirement is what they are asked to do or they risking prohibition.
hero member
Activity: 2366
Merit: 594
These casinos are a centralized businesses under the regulatory policies of the government and have no option but to act as directed in order to keep up with a smooth business environment. You may be told in your initials that there's no KYC requirements but that's to a certain limit which they won't obvious make known to you. And that's why it advised to check T&C's of any casino you're registering with. Apart from KYC, get to know their deposit and withdrawal limit policy, and others before jumping in.
Don't go blindly and late come up with tantrum about the aftermath of the whole thing which is partly a fault from you the user too.
The casino is centralized, that is true, but is that the reason the casino should be lying? Or probably you did not understand what the gambler is talking about. Just click on the site and you will see it in front of their site boldly written that KYC is not mandatory, but if you read their terms and conditions, you will see how they make KYC mandatory. Which means the site owners know that there are some gamblers that will register because they said no KYC, but the gamblers will later know if they want to withdraw that KYC is mandatory. That is like scam, the casino owners are liars.

Most of the banners right now you can see is misleading that is why it is better to check their ToS because for sure those banner are just for attraction only, I've read somewhere that they will say No KYC buy TC applies meaning there will be no KYC on registering or on playing games but when you are about to withdraw that is the time they will ask so they tend to do this so that they can attract new customers but later found out it has KYC.
legendary
Activity: 1064
Merit: 1298
Lightning network is good with small amount of BTC
These casinos are a centralized businesses under the regulatory policies of the government and have no option but to act as directed in order to keep up with a smooth business environment. You may be told in your initials that there's no KYC requirements but that's to a certain limit which they won't obvious make known to you. And that's why it advised to check T&C's of any casino you're registering with. Apart from KYC, get to know their deposit and withdrawal limit policy, and others before jumping in.
Don't go blindly and late come up with tantrum about the aftermath of the whole thing which is partly a fault from you the user too.
The casino is centralized, that is true, but is that the reason the casino should be lying? Or probably you did not understand what the gambler is talking about. Just click on the site and you will see it in front of their site boldly written that KYC is not mandatory, but if you read their terms and conditions, you will see how they make KYC mandatory. Which means the site owners know that there are some gamblers that will register because they said no KYC, but the gamblers will later know if they want to withdraw that KYC is mandatory. That is like scam, the casino owners are liars.
legendary
Activity: 3122
Merit: 1102
Leading Crypto Sports Betting & Casino Platform

These casinos are a centralized businesses under the regulatory policies of the government and have no option but to act as directed in order to keep up with a smooth business environment. You may be told in your initials that there's no KYC requirements but that's to a certain limit which they won't obvious make known to you. And that's why it advised to check T&C's of any casino you're registering with. Apart from KYC, get to know their deposit and withdrawal limit policy, and others before jumping in.
Don't go blindly and late come up with tantrum about the aftermath of the whole thing which is partly a fault from you the user too.

that's true for a lot of licensed casinos in the forum. though they are not requiring kyc outright from their users. they have certain limits or situations where they will possibly ask kyc from you at any point of your session on the site. and if it is clearly stated in their ToS, expect that sooner or later, they may require you to submit your docs. so much better if you will refer to their terms and be careful with what info you are disclosing with them that may possibly give them reason to look into your account.
hero member
Activity: 938
Merit: 605
Leading Crypto Sports Betting & Casino Platform
A gambling site can state that you do not need to provide KYC before you can withdraw, but know that it would also be stated that they can ask for KYC at anytime. Those gamblings sites are centralized, because they do not require KYC for withdraw do not mean they can not request for KYC at anytime.

It requires KYC.

https://justbit.io/pl/policy/payment

Quote
2. To withdraw funds from the account, the user is required to complete identity verification through kyc procedure at his user’s account. justbit reserves the right to check user’s identity and source of deposited funds prior to processing payouts and to hold withdrawals for the time needed to check the user’s identity. in case of false personal data provided by the user, the withdrawal can be denied and the user account can be cancelled. the user will be informed thereof by email noted at his/her user’s account.

They Have also FIAT deposits and withdrawals. Why you state "NO KYC FOR CRYPTO PLAYERS" in the middle of the front page of their site if you will request for KYC anyway?!



Op, is this your first withdrawal? Because according to gamblingbro.com it stats that you don't have to complete kyc for your first withdrawal.
Although that review written by gamblingbro was made a long time ago so it seems like they have made some changes in the way they do things, I'm not able to give an explicit answer to your question because I haven't used the casino before (not planning to anyway).

P.s typing when the first post came, so according to his post they stated in their policy that KYC is required, now may I ask Op did you bother to go through their Terms on withdrawal,  deposit,  staggering requirement and restricted countries? If not then I might shift the blame to you a little.

If they have any representative here in bitcointalk then you should try reaching out to them so that they can clear the air on this issue.

SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this
These casinos are a centralized businesses under the regulatory policies of the government and have no option but to act as directed in order to keep up with a smooth business environment. You may be told in your initials that there's no KYC requirements but that's to a certain limit which they won't obvious make known to you. And that's why it advised to check T&C's of any casino you're registering with. Apart from KYC, get to know their deposit and withdrawal limit policy, and others before jumping in.
Don't go blindly and late come up with tantrum about the aftermath of the whole thing which is partly a fault from you the user too.
hero member
Activity: 2968
Merit: 687
Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.
Everything needs to be taken into account when we try to analyze the situation, even if the terms are very clear about the casino asserting their right of asking for KYC whenever they want, that is not the way they are promoting their casino, they are falsely advertising they do not require KYC, so any gambler reading that may assume that their terms and conditions will reflect such policy, when in fact this is not the case, making it perfectly obvious the casino itself is engaging on shady practices.

False advertisements can fall under fraud.  They are defrauding cryptocurrency player by promising or advertising a no KYC for crypto player banner misleading them into believing that they are exempted of KYC but in fact plan to implement KYC when the winnings are big.  Actually, the case is not a matter of whether the casino implements KYC or not, their TOS is void by their advertisement, just like in the earlier reply stated.  As far as I know, when it comes to terms and conditions, the current implementation or announcement weighs more than the standard policy. 

So @OP shouldn't be asked to submit KYC because he is a crypto user and the platform just promised through their advertising banner that there is no KYC for crypto players.
Now that I think about it your are right, in my country is the same, if a company advertises that their product has a very low price and then the clients find on the store that this is not the case the store still has to honor the promises they made when they advertised those products, so it makes sense that this could also extend to their policies, and anyone that tried to withdraw their money from the casino should not undergo any form of identifying process as this was the way they were promoting themselves.
On the time that they would really be having that kind of behavior on which they are really that misleading or deceiving out their users on a bad way or something this kind of method, then yes they could be able to hook up them but only just once because on the time that they would really be able to realize that playing on your site is shit because of those hidden terms and agendas about asking some verification on the time that you would be making out that withdrawal then for sure there would be no next time for them to consider on staying.

Speaking about to those sudden KYC changes then most likely it would really be having that kind of common introduction on kyc-less but if you do actually make out some in depth reading on
their terms and conditions then you would be able to find out most of them having that necessary asking out if  ever they would see some suspicious activity which it isnt
something new.Therefore you should really be having the time at least on reading it up.
legendary
Activity: 2534
Merit: 1338
Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.
Everything needs to be taken into account when we try to analyze the situation, even if the terms are very clear about the casino asserting their right of asking for KYC whenever they want, that is not the way they are promoting their casino, they are falsely advertising they do not require KYC, so any gambler reading that may assume that their terms and conditions will reflect such policy, when in fact this is not the case, making it perfectly obvious the casino itself is engaging on shady practices.

False advertisements can fall under fraud.  They are defrauding cryptocurrency player by promising or advertising a no KYC for crypto player banner misleading them into believing that they are exempted of KYC but in fact plan to implement KYC when the winnings are big.  Actually, the case is not a matter of whether the casino implements KYC or not, their TOS is void by their advertisement, just like in the earlier reply stated.  As far as I know, when it comes to terms and conditions, the current implementation or announcement weighs more than the standard policy. 

So @OP shouldn't be asked to submit KYC because he is a crypto user and the platform just promised through their advertising banner that there is no KYC for crypto players.
Now that I think about it your are right, in my country is the same, if a company advertises that their product has a very low price and then the clients find on the store that this is not the case the store still has to honor the promises they made when they advertised those products, so it makes sense that this could also extend to their policies, and anyone that tried to withdraw their money from the casino should not undergo any form of identifying process as this was the way they were promoting themselves.
legendary
Activity: 3010
Merit: 1280
Get $2100 deposit bonuses & 60 FS
Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.
Everything needs to be taken into account when we try to analyze the situation, even if the terms are very clear about the casino asserting their right of asking for KYC whenever they want, that is not the way they are promoting their casino, they are falsely advertising they do not require KYC, so any gambler reading that may assume that their terms and conditions will reflect such policy, when in fact this is not the case, making it perfectly obvious the casino itself is engaging on shady practices.

False advertisements can fall under fraud.  They are defrauding cryptocurrency player by promising or advertising a no KYC for crypto player banner misleading them into believing that they are exempted of KYC but in fact plan to implement KYC when the winnings are big.  Actually, the case is not a matter of whether the casino implements KYC or not, their TOS is void by their advertisement, just like in the earlier reply stated.  As far as I know, when it comes to terms and conditions, the current implementation or announcement weighs more than the standard policy. 

So @OP shouldn't be asked to submit KYC because he is a crypto user and the platform just promised through their advertising banner that there is no KYC for crypto players.
legendary
Activity: 2534
Merit: 1338
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.
Everything needs to be taken into account when we try to analyze the situation, even if the terms are very clear about the casino asserting their right of asking for KYC whenever they want, that is not the way they are promoting their casino, they are falsely advertising they do not require KYC, so any gambler reading that may assume that their terms and conditions will reflect such policy, when in fact this is not the case, making it perfectly obvious the casino itself is engaging on shady practices.
hero member
Activity: 2520
Merit: 783
One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.
That's exactly what everyone should do if they really care about their money and don't want to give up on them. We all understand that if a casino advertises something but doesn't follow it, it's their fault, but can we actually do even if it's their mistake? We can do nothing except making complains or creating accusations against them.

So the only and the best solution to not getting into such issues is simply to read the terms and conditions of a casino right at the time of registration or just before you are about to make a deposit with them to gamble.

If they are not true to their words and bend their first statement regarding on no KYC policy then they are not really an honest one. This is already a red flag need to watch because that mean they only care about getting costumers but not deliver accurately what they promise to them.

This is the reason reading TOS is always important since this could save our time and money on those casino using NO KYC word just to lure people which doesn't like to submit this to a casino.
legendary
Activity: 2044
Merit: 1075
Leading Crypto Sports Betting & Casino Platform
One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.
That's exactly what everyone should do if they really care about their money and don't want to give up on them. We all understand that if a casino advertises something but doesn't follow it, it's their fault, but can we actually do even if it's their mistake? We can do nothing except making complains or creating accusations against them.

So the only and the best solution to not getting into such issues is simply to read the terms and conditions of a casino right at the time of registration or just before you are about to make a deposit with them to gamble.
hero member
Activity: 1008
Merit: 520
Leading Crypto Sports Betting & Casino Platform
Ops you need to accept the fact that you failed to read and understand the casino kyc terms and rules and this is the primary cause of the crisis you are facing with your account and the funds in it, and just like others have started and recommended you should have taken the time to have read thoroughly through the entire rule of the casino before even making your first deposits.
And also, since you have messed up already I think the only option available to you now is to have excessive patience and make all necessary efforts to pass the KYC without any attempt to manoeuvre the process.
sr. member
Activity: 938
Merit: 303
   -   The question here is about your issue mate, did you read their terms of condition and rules carefully? maybe because later on you didn't read and understand it well. Because there are other casinos that actually say that there is no kyc but once you reach the amount of their withdrawal limit that exceeds the limits, they have KYC requirements.

Also, when you say your balance has been confiscated on their casino platform, do you mean your account has been locked or banned on their platform? Because then, it can be said that they scammed your money without notice.
hero member
Activity: 1022
Merit: 667
Top Crypto Casino
What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling sites have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.
The ops have not updated the thread for a while now, and with recent discovery about the casino KYC rule, it shows that they have it covered in the casino terms and conditions that KYC is mandatory for the first withdrawal of any amount, which is strange anyways since most KYC casinos allow players to withdraw small amount without the need for KYC unless the amount exceeds the limited set amount, most casinos set $5,000+ as their baseline for KYC verification process.
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
Decentralized casinos are not casinos serious gambler consider at the moment, and again, though decentralized casino are kyc free, it still have its own cons, and one or two of those is In the area of
1. Security
2. Trust

I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?

It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.
There's no reputable decentralized casino aka web 3.0 which doesn't ask KYC, you can check on their terms of service where the casino will still ask your KYC whenever they want.

That's why if you want to connect your wallet to the web 3.0 casino, make sure you're using your secondary wallet where it's only contain the coins you can afford to lose. You can also use a different device if you're worried the web 3.0 might spread a malware that can infect your device.

Web 3.0 casinos, otherwise called decentralized casinos are of two types mate, there are some casinos that claim to be web 3.0 casinos, and even offer user the ability to connect their wallet, but when you take a proper look into the casino style of operation, you will discover that the casinos is just a partial web 3.0 casino, not fully web 3.0, example is owl.games which I believe we all know, owl.games is a partial decentralized casino, that is part decentralized and part centralized.

A complete decentralized casino should have absolutely nothing to do with kyc, its the same as uniswap and pancakeswap, this are exchanges that have nothing to do with kyc, simply because, they are completely decentralized.
hero member
Activity: 1400
Merit: 674
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.

Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.

I think we're ambiguous about the OP's claim and many similar incidents at online casinos in the last few months, maybe they are deceptive to attract new players who prefer anonymity or there really is no scam and the word "NO KYC" could be meant only when we make a deposit for gambling and it may be true that there are some small sentences that may be plastered on promotional advertisements, and this is indeed ambiguous because the OP's claim is without evidence and accompanied by so many frauds like that that we cannot find a bright spot whether it is fraud or No.

What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.

I haven't seen any updates from the OP regarding his withdrawal, did he decide to do KYC or leave his gambling winnings, and also I haven't seen the evidence that the OP should provide as proof what he said is true and if it does prove to be fraud that would be very bad for the casino.

sr. member
Activity: 728
Merit: 421
Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.
but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.
Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.

One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.
hero member
Activity: 2912
Merit: 541
Leading Crypto Sports Betting & Casino Platform
What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.
This is the last reply from @OP and hopefully, he can withdraw his deposit money even though he can't withdraw his winnings. At least he can get his money back and can use it to gamble in other casinos.

No reason, they just informed me that I can withdraw just my deposit

We also are still determining what happened to @OP now. Maybe he is still negotiating with the casino and can withdraw his winnings. Maybe @OP did KYC to get all the money. Hopefully, no more cases will occur in the casino, and we have learned a valuable lesson from this story.
legendary
Activity: 1820
Merit: 1207
Decentralized casinos are not casinos serious gambler consider at the moment, and again, though decentralized casino are kyc free, it still have its own cons, and one or two of those is In the area of
1. Security
2. Trust

I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?

It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.
There's no reputable decentralized casino aka web 3.0 which doesn't ask KYC, you can check on their terms of service where the casino will still ask your KYC whenever they want.

That's why if you want to connect your wallet to the web 3.0 casino, make sure you're using your secondary wallet where it's only contain the coins you can afford to lose. You can also use a different device if you're worried the web 3.0 might spread a malware that can infect your device.

You're saying like the casino is manipulating the result, you should gamble on a casino with provably fair system.
hero member
Activity: 2408
Merit: 584
your ideas on casino newsletters and TOS adjustments, just tremendous! We gotta be in the know, folks, about anything that might hit our accounts or the joy of the game. Putting those casino newsletters on the whitelist - believe me, folks, that's the winning ticket to getting the latest intel, dodge those pesky issues.
Newsletters are not the appropriate way to inform customers about changes in the service's ToS. Most of the time, newspapers, as well as promotions emails, tend to be spammy and most customers do not subscribe to them. The company must send a dedicated and formal email to all its customers to be sure they are aware of the changes.
Besides, those changes and new rules shouldn't have a retroactive effect and the ToS page should include the date when it was last updated. This is what professional companies do.
Newsletters are exactly not for that purpose at all, which website uses newsletters to send important updates and messages that are a must-read to their customers? If a casino or a platform makes the excuse that they've sent the update through newsletter, they are either lying or they never wanted their customers to read the updates in the first place.

An email and a in-web notification should be sent to all players about any changes that have been made in any part of the platform that may be of concern to the players or have an impact on their gameplay or overall experience.
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