justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 8.

Yogee

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Quote from: Slow death on April 13, 2023, 07:43:43 AM

[.....]
else you should post your case here:

https://casino.guru/justbit-casino-review#tab=js-tab-reviews

I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro

They have a pretty high score there. I would also like the OP to post there and see how justbit representative responds.

I don't like casinos that keep saying they don't require KYC for crypto users even though they know that's not really the case but I still feel like we're short on information here. OP already admitted he has been playing there for a while so they probably have enough data to investigate the account starting with a KYC. I hope we also get to see their side.

tusandii

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Back to the same case where gamblers complained because the casino declared non-KYC, but when there was a big win and the money was withdrawn, the casino asked the conditions for withdrawing the money.
It's better to ask their support first if there is a large withdrawal or not KYC because there are several casinos that have cases like this, friend.
In the future, you should always find out important information in withdrawal transactions in advance so that problems like the one you are experiencing don't happen in the future.
I'm not saying the casino that you say is bad or a fraud, but it's better to fulfill these requirements and withdraw all your money then look for another casino that is more popular and trusted, friend.

aioc

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Quote from: Lucius on April 13, 2023, 06:37:43 AM

Maybe every casino should be more precise in their statements, especially those that can be interpreted in different ways. The OP is definitely right when he says that he was guided by what he read, but unfortunately things are never that simple, because the real truth is always hidden in the TOS and is written in small letters.

I don't think there is a single online casino that is completely KYC-free unless it is something illegal, which is of course a completely different story.

Based on what shows on their homepage it clearly says No Kyc for Crypto players written in bold and on display but on their TOS it says that they can ask for KYC anytime, they should have taken down that image it's very misleading but as a gambler, I'll definitely read the TOS to see if there are contradictions and they are the kind of casino worth playing based on my standard.
I also believe no casino can exist without a KYC I always question that if one newly launched casino will promote its casino as no KYC, it cannot exist in a centralized casino industry.

Slow death

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Quote from: Betesports on April 13, 2023, 04:55:32 AM

Quote from: sujonali1819 on April 13, 2023, 04:49:13 AM

I have reached their customer support and got replies like this.

So, they are still saying there is no need to pass KYC if you play with crypto. Again saying if they need they can ask for it. So as I can understand normally they don't ask kyc for the crypto users unless the user has any suspicious activity. The same as other crypto casinos.

"suspicious activity" means nothing. For them "suspicious" is everyone that is winning. I dared them to prove me if my device have been used with them before and they have not replied

without a doubt that the behavior of this casino is not ethical, they have no word, from the moment they write that in their casino they do not need to ask for KYC for crypto deposits and in their TOS they talk about KYC for everyone so we are facing a casino Liar, they said they wouldn't ask for KYC for crypto deposits just to attract people who love privacy, they lied. although that doesn't make them a complete scam because they still have their TOS that you agreed to when you agreed to use their casino. researching more about this casino I could see here:

https://www.trustpilot.com/review/justbit.io

there are many accusations of scam, looking at the number and style of comments i believe it could be comments from many people which would show that this casino may be providing shady services, my advice is that you do the KYC and then withdraw all your money and never again use the casino or else you should post your case here:

https://casino.guru/justbit-casino-review#tab=js-tab-reviews

I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro

Cantsay

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Quote from: ?? on ??

Quote from: Cantsay on April 13, 2023, 04:14:45 AM

~~~

SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this

I also did talk with the casino's live chat and they confirmed that you don't need to pass KYC verification before you can withdraw unless somehing comes up and they request that you submit the required documents needed to verify your identity. To me everything looks shady, why the heck did they put "NO KYC" when they know that they will someday or at some point in time require useres to submit their documents the whole "NO KYC REQUIRED" thing just looks like a bait to me, and for that i would say that their marketing strategy is not okay since they are trying to manipulate their customers into doing what they never planned to do.

Kelvinid

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Have you read the full TOS? If not, then maybe you should review it. Sometimes, sites' marketing strategies are deceiving just to attract gamblers, but it's already listed on their TOS. So, it's wise to review all that stuff so you know when to complain.

8 mbtc could be a lot of money, if you can comply with the KYC, then maybe just comply to withdraw the funds. Now, if they still don't release your funds after you complied, then we can conclude that the site is scam.

ufaiz50

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Quote from: Lucius on April 13, 2023, 06:37:43 AM

I don't think there is a single online casino that is completely KYC-free unless it is something illegal, which is of course a completely different story.

There is. Some of them are web 3 gambling sites, some of them are provably fair games usually the gambling site that asks for KYC are the gambling sites that has a third party games provider like third party casino games, sports betting, live casinos and others but sometimes reputable casinos do not ask for KYC and it is occasional that they ask for KYC for example unsual activity like deposit big amount and with draw it using other currency.

Gozie51

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Quote from: Betesports on April 13, 2023, 04:41:42 AM

Quote from: noorman0 on April 13, 2023, 04:37:22 AM

Quote from: Betesports on April 13, 2023, 04:29:48 AM

-snip-
They just do not want to pay, is that simple

I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.

But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...

At the moment, responses are being fair to both you and the casino based on the reserved right to request

Quote

valid identification of a user under the KYC procedure for some cases.

in the ToS. If it was not stated explicitly there on the ToS then manipulation could be going on the minds of people.

Centralized casinos have a way of trying to beat customers to their game. Unfortunately, I think legally such clause of reserved right may over ride

Quote

"no KYC for crypto"?

.

Lucius

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Maybe every casino should be more precise in their statements, especially those that can be interpreted in different ways. The OP is definitely right when he says that he was guided by what he read, but unfortunately things are never that simple, because the real truth is always hidden in the TOS and is written in small letters.

I don't think there is a single online casino that is completely KYC-free unless it is something illegal, which is of course a completely different story.

coin.princess

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What's unfair with that? It is literally in their terms and condition Roll Eyes

you can't do anything actually but to abide with their requirements after all you have checked that little box in the sign up form that you accept their terms and condition right? then why are you complaining it's either leave the website and change to another sports betting website and move on or submit your KYC and continue playing in their website.

Yaunfitda

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Quote from: piebeyb on April 13, 2023, 05:40:44 AM

If you look at it, this casino site is centralized, not decentralized. In fact, this has been explained by other friends in this thread. Please visit the link provided by friends. It leads to the rules and requirements at the casino. At any time, the casino has the right to ask for your KYC. basically you are not asked for KYC because you use crypto to gamble, this is just a communication error so it could be you who don't really know which casino is KYC free or not or you don't really read the rules and casino requirements as a whole.

If you really want to withdraw your money and they ask for it, you should just give it, after all, it's only KYC and actually it won't hurt you as long as you play honestly there, in my opinion there's no problem, the casino might just carry out procedures or your account is under suspicion, so my advice just do KYC unless they give you a hard time, feel free to share your progress again in this thread Wink

Maybe the problem is that the OP doesn't want to pass his full information on this casino. And that's why he/she was attracted on it to play on that platform because of the "promise" of no KYC in the beginning and it's screaming on their page.

But after some winnings and OP wanted to withdraw, suddenly the casinos ask for a KYC.

So obviously there is a issue between the OP and the platform as there could be some misleading statements from the gambling site itself.

piebeyb

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If you look at it, this casino site is centralized, not decentralized. In fact, this has been explained by other friends in this thread. Please visit the link provided by friends. It leads to the rules and requirements at the casino. At any time, the casino has the right to ask for your KYC. basically you are not asked for KYC because you use crypto to gamble, this is just a communication error so it could be you who don't really know which casino is KYC free or not or you don't really read the rules and casino requirements as a whole.

If you really want to withdraw your money and they ask for it, you should just give it, after all, it's only KYC and actually it won't hurt you as long as you play honestly there, in my opinion there's no problem, the casino might just carry out procedures or your account is under suspicion, so my advice just do KYC unless they give you a hard time, feel free to share your progress again in this thread Wink

Cryptomiles1

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Here you made another mistake of trusting their statements before making deposit to their site, what you should have done first is to pass through the kyc procedure despite they state no kyc because i know too well that whenever they noticed a huge amount in your account to withdraw they won't allow you to do that because they may suspect unusual activity on the account which may warrants them requesting kyc. At this point you have to be very vigilant while submitting kyc because to any slightest mistake it could be declined. However you may moved this topic to reputation.

acroman08

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Quote from: Betesports on April 13, 2023, 04:55:32 AM

Quote from: sujonali1819 on April 13, 2023, 04:49:13 AM

I have reached their customer support and got replies like this.

So, they are still saying there is no need to pass KYC if you play with crypto. Again saying if they need they can ask for it. So as I can understand normally they don't ask kyc for the crypto users unless the user has any suspicious activity. The same as other crypto casinos.

"suspicious activity" means nothing. For them "suspicious" is everyone that is winning. I dared them to prove me if my device have been used with them before and they have not replied

if you want a more detailed answers try posting this on casino.guru or askgambelrs, they do try and help gamblers that have an issue with a gambling site. I am not sure if doing this would resolve the issue but there is no harm in trying.

Quote from: Betesports on April 13, 2023, 04:29:48 AM

I asked them on email if they have found any suspicious activity from me other than winning approx 100 euro. I asked if my IP or device was used on other accounts. They just do not want to pay, is that simple

have they responded to you? would you mind posting screenshots of the emails you've sent and received here?

Betesports

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Quote from: sujonali1819 on April 13, 2023, 04:49:13 AM

I have reached their customer support and got replies like this.

https://i.postimg.cc/L6rLSWf0/image.png https://i.postimg.cc/N00HkwwF/image.png https://i.postimg.cc/8PB4yDxm/image.png

So, they are still saying there is no need to pass KYC if you play with crypto. Again saying if they need they can ask for it. So as I can understand normally they don't ask kyc for the crypto users unless the user has any suspicious activity. The same as other crypto casinos.

"suspicious activity" means nothing. For them "suspicious" is everyone that is winning. I dared them to prove me if my device have been used with them before and they have not replied

sujonali1819

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I have reached their customer support and got replies like this.

So, they are still saying there is no need to pass KYC if you play with crypto. Again saying if they need they can ask for it. So as I can understand normally they don't ask kyc for the crypto users unless the user has any suspicious activity. The same as other crypto casinos.

Betesports

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Quote from: noorman0 on April 13, 2023, 04:37:22 AM

Quote from: Betesports on April 13, 2023, 04:29:48 AM

-snip-
They just do not want to pay, is that simple

I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.

But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...

noorman0

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Quote from: Betesports on April 13, 2023, 04:29:48 AM

-snip-
They just do not want to pay, is that simple

I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.

Betesports

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Quote from: _act_ on April 13, 2023, 04:23:02 AM

Quote from: sujonali1819 on April 13, 2023, 04:10:38 AM

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

They stated it that KYC is required for withdraw. Check it again.

But if the user is suspicious, they can ask for KYC again. I have seen many sites that like doing that, asking for KYC again or asking for another documents to make sure that the user is not trying to manipulate with fake identity.

I asked them on email if they have found any suspicious activity from me other than winning approx 100 euro. I asked if my IP or device was used on other accounts. They just do not want to pay, is that simple

Plaguedeath

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Quote from: Betesports on April 13, 2023, 04:12:29 AM

Are you joking me?! Check the front page of their site. It states explicitly "No KYC for crypto players"

It's called as gimmick or misleading marketing strategy, don't really believe what you see in the front page because the true information is shown in their terms of service. There are many casinos using this no KYC strategy in their title or front page, but after some users check in their terms, they found if the casino is asking to submit KYC whenever they want. After some discussion, the casino don't get any negative trust which mean many users think it's not a problem.

Topic: justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 8. (Read 1205 times)