justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 7.

AmoreJaz

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Quote from: Hamphser on April 13, 2023, 06:43:21 PM

Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there
I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

more then likely it is via other ads not from this forum. as this casino is not very popular among forum gamblers. and now that the OP got his prob, he asked help from people here or so it seems. do take note that if the casino clearly stated that they are requiring some verification details, expect such requirement to be implemented anytime. they may tell you that in chat however, the finality still comes from their published ToS. kyc is common to most licensed gambling sites. so don't hold the statement of their chat support. your main reference should be their ToS.

Hamphser

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

ultrloa

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Quote from: goaldigger on April 13, 2023, 05:39:19 PM

Quote from: Betesports on April 13, 2023, 11:50:19 AM

I made a complaint on casino.guru. I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit. You guys have to understand that I do not play regularly and deposited just for that "No KYC" promise...

That promise is not guaranteed as for the security of the site they will not disclose their reason of doing that because your account is already suspicious. Most of the site can do this even if they claimed to be a KYC platform, this is why you have to read their terms and conditions all the time. If you can’t comply with their KYC then leaving that funds is your only choice and learn from this, if you can easily provide KYC much better.

Reason why we always check their TOS to determine if they will follow what words they say when they are claiming for something like that in future. KYC in crypto casino became normal thing so its really shady when a casino claim to be non KYC compliance since for sure a problem will exist the same like this in future. For now OP should submit all the documents ask since if that casino will not still process his request then this will be another scam casino exist which need to avoid.

ryzaadit

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Just I tought on any kind of thread.

Never trust any kind of casino who are offering Non-KYC even they said that, because most of the time their term & condition is always stated about "KYC" with some condition. Only trust casino without KYC from On-chain Gambling.

Never and ever take any kind of word from casino.

goaldigger

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Quote from: Betesports on April 13, 2023, 11:50:19 AM

I made a complaint on casino.guru. I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit. You guys have to understand that I do not play regularly and deposited just for that "No KYC" promise...

That promise is not guaranteed as for the security of the site they will not disclose their reason of doing that because your account is already suspicious. Most of the site can do this even if they claimed to be a KYC platform, this is why you have to read their terms and conditions all the time. If you can’t comply with their KYC then leaving that funds is your only choice and learn from this, if you can easily provide KYC much better.

crzy

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

They have the right to ask for a KYC regardless of the amount you are withdrawing, and it stated on their rules that they might ask for a KYC especially if they saw some suspicious transactions with your account. Just try to comply with the requirements and you can get that money, maybe your location is a problem and that’s why they need to get more information from you.

maydna

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Quote from: Eureka_07 on April 13, 2023, 01:28:59 PM

Quote from: Betesports on April 13, 2023, 04:17:39 AM

SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this

Do not easily get taken away by that phrase. It has been used by different casinos, but most of them still ask some of their users to process KYC. It could be there were suspicious found related to your account or they are those that are suspicious. Or with a neutral reason, probably this is a misunderstanding.

I suspect something suspicious about his account so the casino asked him to do KYC. Casinos can change the rules easily and even though their ToS doesn't say that casinos won't ask for KYC, they can ask for KYC later. Can you tell me how long you played in that casino? Because if it's a month or just a few months and you want to withdraw big money, the casino may ask you to do KYC before they process your withdrawal. But hopefully this is a misunderstanding so his case can be resolved soon.

Silberman

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Quote from: Plaguedeath on April 13, 2023, 04:08:58 AM

There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:

Quote from: https://justbit.io/policy/kyc/

Know your customer (kyc)

After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:

   Before first withdrawal of funds irrespective of the amount;
   In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
   In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.

Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.

The terms seem to be incredibly clear, I do not know why the OP thought that he was playing at a casino with a no KYC policy, in fact I would say that a casino that has a policy of asking for your documents at your first withdrawal has a very strict KYC policy, as there are many casinos in which you can make withdrawals without identifying yourself as long as they are low amounts, this is what many gamblers do in order to still retain some privacy, but at least it seems it is impossible to do at that casino.

panjul07

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Quote from: Z390 on April 13, 2023, 12:23:13 PM

You are wrong OP, going through this casino ToS shows that the KYC requirement is a necessity, it's just that it's not 100% pinned pointed, I get what you are saying but there is nothing you can do about this. There is actually some points about KYC but I guess you don't understand or you don't finish reading the ToS very well.

The main issue here is that justbit advertise themselves with a banner in their landing page as non KYC for crypto players but in the contrary they have KYC terms in general and this general terms can be applied to crypto users as well.
I have to say that the banner is a false advertising for crypto users, they should remove it if there is still a possibility for them to ask KYC for crypto players for special cases.
Unfortunately it seems that justbit has no ANN thread in this forum although they have been running for around 2 years now.

Eureka_07

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Quote from: Betesports on April 13, 2023, 04:17:39 AM

SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this

Do not easily get taken away by that phrase. It has been used by different casinos, but most of them still ask some of their users to process KYC. It could be there were suspicious found related to your account or they are those that are suspicious. Or with a neutral reason, probably this is a misunderstanding.

abel1337

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Quote from: delfastTions on April 13, 2023, 12:42:59 PM

Quote from: Rruchi man on April 13, 2023, 12:19:21 PM

Quote from: Betesports on April 13, 2023, 03:54:39 AM

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Sounds like when you were going through the terms and conditions of the casino before you started gambling there, you only searched for terms and conditions regarding some key details like KYC verification and did not take time to read through the whole thing. You did good even trying to read the KYC in the first place, but you will do better just as everyone else here if you read the whole thing. That I know can be stressful, but it is advisable because only then will you get the whole scope of the terms and conditions and know if you will still play there or not.

I am a strong opponent of identity verification when it comes to gambling with cryptocurrencies.
Because KYC with cryptocurrency payments is just a mockery of common sense and the very idea of anonymity of cryptocurrency payments. Bitcoin itself was invented by Satoshi to preserve the anonymity of payments.
This is the main meaning and advantages of cryptocurrencies!!!

Here is another example, when, in general, the casino will simply not pay a large amount of money to the player if he does not tell exactly who he is and where he lives. And he will give his personal personal data. In these dirty tricks that casinos constantly do, apparently there is a lot of sense for them. After all, the money will not be partially returned to those who do not want or even simply cannot go through KYC for their own reasons. Sometimes it's not even safe for the player or can cause serious trouble.

I'm sorry, but I must admit that now "sudden KYC" is always to be expected even from any casino.
Alas! All of them are afraid to break the laws, which are becoming tougher in relation to the population.
And on the control of finances in the first place.

It's sad that most casino is now asking for KYC. Non-KYC casino is a luxury on our current standards this is why new casino has these no-KYC offerings to have an edge to other established casino. Our only choices is to pick new casino that has no-KYC that has a potential to ask kyc on the future or a good casino that is establish but ask for KYC or a decentralized casino where fees are everywhere. Actually casinos don't really care on the anonymity that satoshi want, They just want to earn profit as a business and we can't really much do anything about it since it's their platform. Let's just hope that in the future there will be a decentralized casino that will offer an equivalent service just like a centralized casino that don't have too many fees to use.

delfastTions

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Quote from: Rruchi man on April 13, 2023, 12:19:21 PM

Quote from: Betesports on April 13, 2023, 03:54:39 AM

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Sounds like when you were going through the terms and conditions of the casino before you started gambling there, you only searched for terms and conditions regarding some key details like KYC verification and did not take time to read through the whole thing. You did good even trying to read the KYC in the first place, but you will do better just as everyone else here if you read the whole thing. That I know can be stressful, but it is advisable because only then will you get the whole scope of the terms and conditions and know if you will still play there or not.

I am a strong opponent of identity verification when it comes to gambling with cryptocurrencies.
Because KYC with cryptocurrency payments is just a mockery of common sense and the very idea of anonymity of cryptocurrency payments. Bitcoin itself was invented by Satoshi to preserve the anonymity of payments.
This is the main meaning and advantages of cryptocurrencies!!!

Here is another example, when, in general, the casino will simply not pay a large amount of money to the player if he does not tell exactly who he is and where he lives. And he will give his personal personal data. In these dirty tricks that casinos constantly do, apparently there is a lot of sense for them. After all, the money will not be partially returned to those who do not want or even simply cannot go through KYC for their own reasons. Sometimes it's not even safe for the player or can cause serious trouble.

I'm sorry, but I must admit that now "sudden KYC" is always to be expected even from any casino.
Alas! All of them are afraid to break the laws, which are becoming tougher in relation to the population.
And on the control of finances in the first place.

Z390

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You are wrong OP, going through this casino ToS shows that the KYC requirement is a necessity, it's just that it's not 100% pinned pointed, I get what you are saying but there is nothing you can do about this. There is actually some points about KYC but I guess you don't understand or you don't finish reading the ToS very well.

Rruchi man

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Sounds like when you were going through the terms and conditions of the casino before you started gambling there, you only searched for terms and conditions regarding some key details like KYC verification and did not take time to read through the whole thing. You did good even trying to read the KYC in the first place, but you will do better just as everyone else here if you read the whole thing. That I know can be stressful, but it is advisable because only then will you get the whole scope of the terms and conditions and know if you will still play there or not.

AbuBhakar

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🇵🇭

Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

I browse the casino and it doesn’t explicitly display that they don’t ask KYC to all their customer. This casino has a license to operate from Curacao which means they are obligated to impose a KYC to satisfy AML policy to meet the license requirements. It’s absurd to not check carefully the casino details before you play on the casino.

Probably you are recruited by someone and tells you that this casino doesn’t require KYC just to mislead you on depositing money here. Also you should not play on any casino with license if you are not willing to do KYC because all of them will ask you to do it at some point.

virasisog

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Quote from: coin-investor on April 13, 2023, 11:37:16 AM

This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.

Some casinos are posting a no KYC on their advertisement just to attract more players which is actually unfair to those who seek KYC free casinos. I think the only thing that we can do so we won't feel upset is just to expect that casinos could probably ask for KYC on their own prerogative. Most casinos that announce or advertise that they won't ask for KYC usually requires it upon withdrawal which is very disappointing so we better be ready for KYCs all the time.

Betesports

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Quote from: Yogee on April 13, 2023, 11:13:58 AM

Quote from: Slow death on April 13, 2023, 07:43:43 AM

[.....]
else you should post your case here:

https://casino.guru/justbit-casino-review#tab=js-tab-reviews

I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro

They have a pretty high score there. I would also like the OP to post there and see how justbit representative responds.

I don't like casinos that keep saying they don't require KYC for crypto users even though they know that's not really the case but I still feel like we're short on information here. OP already admitted he has been playing there for a while so they probably have enough data to investigate the account starting with a KYC. I hope we also get to see their side.

I made a complaint on casino.guru. I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit. You guys have to understand that I do not play regularly and deposited just for that "No KYC" promise...

coin-investor

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This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.

_act_

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Quote from: Betesports on April 13, 2023, 04:12:29 AM

Are you joking me?! Check the front page of their site. It states explicitly "No KYC for crypto players"

That is true, the site said no KYC.

Gambling sites use this to scam somehow, this one is obvious. If you can do KYC, do not let your money stay on the gambling site. And if I were you, I will never use the gambling site again after I withdraw my money.

But very important, always read gambling site terms and conditions.

jrrsparkles

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Quote from: Betesports on April 13, 2023, 03:54:39 AM

Hi there

I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Any centralized and regulated service platform may ask for KYC at any time even though there isn't mandatory KYC policy but with the site you mentioned they clearly stated that before withdrawal of funds the user needs to pass KYC so its you negligence towards their terms which costs you 8mbtc but you can withdraw the funds once you complete the KYC and whatever they ask so this isn't a sign of scam but make sure you didn't fall for fake website.

Topic: justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 7. (Read 1211 times)