I don't understand why some members are arguing about what's mentioned in their ToS and insist to ignore that it's written on the top of the main page in bold "NO KYC for crypto players". With this, it doesn't matter what their ToS says. If there is a contradiction then this is their fault not the player's.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
Topic: justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 5. (Read 1211 times)
April 14, 2023, 07:29:48 PM
April 14, 2023, 05:59:42 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
This is bad for users if he is not aware of the TOS and just assume based on their knowledge of KYC from the other casinos that they played, casinos' TOS differ from one casino to the other.You just cannot rely on the casino's reputation this is part of being an irresponsible gambler not aware of the TOS but still proceeding to play, we have a long list of accusations and players banned because of violation of the TOS, and many of them fail to follow and breaking the casinos' TOS.
April 14, 2023, 05:58:10 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
This is why they should fully understand the ToS, its just a 10minutes read and it can save you a lot of money. Though OP knows that the site is KYC free, ToS still states that KYC will be asked if there’s a big withdrawals or if your account is suspicious for some reason, and the site have the right to ask for KYC as it is stated on their ToS. The site though should inform properly every user if they will change or update their ToS and give time to user to prepare for the update as many might not be ok with the updates. 
April 14, 2023, 05:56:00 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
By the way, Change of the terms of service is something that is not isolated to the industry of crypto casinos or gambling.
Every time Paypal, Google or Steam has a major change in the Terms, they usually send emails to their clients, and let them know that if they continue to access their services, it would be assumed the client accepted and would comply with the new terms and conditions.
In general, It is obvious that companies reserve the right to change their ToS and may or not notify their clients, all that makes harder for us to be up-to-date with many aspect of the platform.
If people already do not read the ToS once, it is harder they would several times to verify iterations.
April 14, 2023, 05:49:16 PM
Yes, the text you see in the front page is just like a fresh tag or you can say a catchphrase which is used to attract new players to the site. In the similar manner, OP is also attracted to the site also. But as everyone mentioned here, before trying any new site, we should always check the terms and conditions mentioned, and should follow that. And if we see then they have written clearly that, they will need KYC in order to let players withdraw. So can’t blame the casino either. It’s your fault that without checking the site thoroughly you deposited there. Now nothing can be done. Complete the KYC, and get your funds back.
The NO KYC FOR CRYPTO banner is the ground for the crypto player to avoid KYC. This is no different from the government declaring a oneway road to use as two way despite the fact that the road regulation stated that the road should be use as one way. When an authority declares something that can conflict or give excuse to a person in abding the set regulation, the declararation is honored and the existing regulation is temporarily void until the declaration expires.
In this case, the justbit.io banner declares that crypto players do not have to undergo KYC thus making the TOS regulation of KYC ineffective for crypto players. Until this banner is retracted, crypto players are exempted from doing KYC. And as we can see, the No KYC for Crypto Player banner are still on their site so the exemption for crypto players are still in effect.
April 14, 2023, 05:48:45 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
This is bad for users if he is not aware of the TOS and just assume based on their knowledge of KYC from the other casinos that they played, casinos' TOS differ from one casino to the other.
You just cannot rely on the casino's reputation this is part of being an irresponsible gambler not aware of the TOS but still proceeding to play, we have a long list of accusations and players banned because of violation of the TOS, and many of them fail to follow and breaking the casinos' TOS.
April 14, 2023, 05:40:06 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
April 14, 2023, 05:32:59 PM
To be absolutely accurate suspicious the sites need to be well observed because the KYC site has been submitted on many casino sites to scam the KYC sites. If you choose a recommended casino online for security, you are sure that this is a safe and protected casino that will provide you with the best gambling experience. You can also gain through the current standard of the casino bonus.
I basically don't think there are casinos that wouldn't require people to do KYC and any casino that claims they don't allow people do kyc or they don't ask for KYC ate mostly scam to me because I believe that a registered casino will always ask you to do KYC so as to always make sure that the activities of the casino is been monitored to avoid money laundering.
Once a player becomes a failure to comply with the KYC and has a large fund in the account, they confiscate it, and the reason you did not comply with KYC is your account is frozen but they get you funds. Nothing we can do is choose a legitimate casino that does not have any issues like this especially when it comes to KYC.
Most especially those that infringe on players' rights and force them to go through some thought process all to frustrate them into forgetting the money in those casinos.
April 14, 2023, 05:22:49 PM
To be absolutely accurate suspicious the sites need to be well observed because the KYC site has been submitted on many casino sites to scam the KYC sites. If you choose a recommended casino online for security, you are sure that this is a safe and protected casino that will provide you with the best gambling experience. You can also gain through the current standard of the casino bonus.
I basically don't think there are casinos that wouldn't require people to do KYC and any casino that claims they don't allow people do kyc or they don't ask for KYC ate mostly scam to me because I believe that a registered casino will always ask you to do KYC so asto always make sure that the activities of the casino is been monitored to avoid money laundering.
Once a player becomes a failure to comply with the KYC and has a large fund in the account, they confiscate it, and the reason you did not comply with KYC is your account is frozen but they get you funds. Nothing we can do is choose a legitimate casino that does not have any issues like this especially when it comes to KYC.
April 14, 2023, 05:06:17 PM
To be absolutely accurate suspicious the sites need to be well observed because the KYC site has been submitted on many casino sites to scam the KYC sites. If you choose a recommended casino online for security, you are sure that this is a safe and protected casino that will provide you with the best gambling experience. You can also gain through the current standard of the casino bonus.
I basically don't think there are casinos that wouldn't require people to do KYC and any casino that claims they don't allow people do kyc or they don't ask for KYC ate mostly scam to me because I believe that a registered casino will always ask you to do KYC so asto always make sure that the activities of the casino is been monitored to avoid money laundering.
Most times, we gamblers really have to take very easy on this casinos and try as much as possible to understand that they also have alot regulations they have to follow to be in active business and if any of these laws are broken, it will definitely cost them so much money or possible extinction from business.
April 14, 2023, 04:44:26 PM
There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:
Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.
Their marketing is misleading, and that might be understatement. I would even say that they are blatantly lying on their front page. So this is why you would need to always read TOS, even though no one ever does. But i can't see how anyone would see this as legal or moral marketing.Quote from: https://justbit.io/policy/kyc/
Know your customer (kyc)
After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:
Before first withdrawal of funds irrespective of the amount;
In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.
After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:
Before first withdrawal of funds irrespective of the amount;
In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.
Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.
True the marketing or the banner on the landing page is misleading. But according to the story of @OP, the casino accept fiat currency and cryptocurrency, so there must be a case in this. They say that crypto players do not need to undergo KYC wherein in their KYC, they just state that in order to process withdrawal they need to perform KYC. We might look at it as the ToS is referring to fiat deposits crypto deposit but those who used cryptocurrency are exempted from doing KYC due to their advertisement that renders an exemption to the crypto players. If they don't follow what is advertised, it only means they are lying to players and a possible scam attempt is on hand.
April 14, 2023, 03:55:29 PM
There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:
Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.
Their marketing is misleading, and that might be understatement. I would even say that they are blatantly lying on their front page. So this is why you would need to always read TOS, even though no one ever does. But i can't see how anyone would see this as legal or moral marketing. Quote from: https://justbit.io/policy/kyc/
Know your customer (kyc)
After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:
Before first withdrawal of funds irrespective of the amount;
In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.
After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:
Before first withdrawal of funds irrespective of the amount;
In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.
Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.
But hiring a lawyer would not worth money and you would need to kyc anyway. So i would say that OP should either KYC up or settle for bad review/scam accusation. I wouldn't put my money in there just because of that ad. If they lie on that who know what else they are lying about.
legendary
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April 14, 2023, 03:41:35 PM
Hi there
I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.
Well, I don't think you read the terms and conditions of this casino properly, or maybe you didn't understand some part well.I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.
Based on what I understand, though the site and the customer care stated that crypto players are not required to pass kyc verification, but from other part of the term and conditions, there is a chance that a user that deposited and played through crypto would be asked to submit his or her kyc documents if the casinos suspects anything not right..
So clearly, the casino probably think you are a cheater and that's why they are asking you to submit your kyc document, this also explains why they rushed to confiscate your winning as you are hesitating to submit the documents the requested.
April 14, 2023, 03:35:18 PM
That`s interesting because only ~2 weeks ago I had a "debate" with the justbit affiliate management and they asked me to edit our review, which states that "KYC is unusual but may be requested if deemed necessary". We decided not to remove it, because just like almost every crypto casino, they still have that term in their TOS, and here we are, me stumbling across this thread.
I have just emailed them and share the thread link with them.
Nb. KYC crypto casinos --> never-ending dilemma
I have just emailed them and share the thread link with them.
Nb. KYC crypto casinos --> never-ending dilemma
What goes around comes around. Here comes efialtis to the rescue.
But as per the posts above your post, they say that just a bit had already mentioned about KYC on their site.
Now this seems conflicting. Besides that OP is saying that they also confiscated his coins which is definitely wrong.
They can't simply confiscate their user's money without any concrete conclusion to the situation.
So with that players already know that KYC may be required at some point while playing so gamblers will be ready to go through that at any point in time.
legendary
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Merit: 1189
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April 14, 2023, 03:14:46 PM
No reason, they just informed me that I can withdraw just my deposit
If they allow you to withdraw your fund( even only the deposit) without KYC, I think you should be happy with it. Because you are not interested /agree to send your personal information to them. And they wil not leave you to withdraw(the wins) without KYC since they have already asked it from you.So be happy with it. And I think we should not make longer the discussion. Because they are not promoting them here, they don't have any official account here I think. So nothing more we have to help you.
April 14, 2023, 01:05:20 PM
That`s interesting because only ~2 weeks ago I had a "debate" with the justbit affiliate management and they asked me to edit our review, which states that "KYC is unusual but may be requested if deemed necessary". We decided not to remove it, because just like almost every crypto casino, they still have that term in their TOS, and here we are, me stumbling across this thread.
I have just emailed them and share the thread link with them.
Nb. KYC crypto casinos --> never-ending dilemma
I have just emailed them and share the thread link with them.
Nb. KYC crypto casinos --> never-ending dilemma
What goes around comes around. Here comes efialtis to the rescue.
But as per the posts above your post they say that justbit had already mentioned about KYC on their site.
Now this seems conflicting. Besides that OP is saying that they also confiscated his coins which is definitely wrong.
They can't simply confiscate their users money without any concrete conclusion to the situation.
April 14, 2023, 12:13:50 PM
-snip-
They just do not want to pay, is that simple
I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.They just do not want to pay, is that simple
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.
But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...
When we go shopping, we see and check every single thing before buying the stuff that we will use later on, and why do we not care about checking everything when we are spending money online? You are using your money for god's sake, what goes wrong if you spend a few minutes reading the terms and conditions?
April 14, 2023, 11:58:05 AM
-snip-
They just do not want to pay, is that simple
I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.They just do not want to pay, is that simple
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.
But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...
When we go shopping, we see and check every single thing before buying the stuff that we will use later on, and why do we not care about checking everything when we are spending money online? You are using your money for god's sake, what goes wrong if you spend a few minutes reading the terms and conditions?
April 14, 2023, 10:20:06 AM
SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this
April 14, 2023, 08:31:31 AM
No reason, they just informed me that I can withdraw just my deposit
Then you better withdraw that before they change their mind. It's better to take it back than having back with nothing. These rules are sometimes tricky and if you've found it before that it's a no-kyc rule then always apply now that every rule can be changed anytime by the developers.I understand that it's frustrating that you can't take the winnings but just get first what you can get and that's okay at least based on the situation that you're with on that casino and then go somewhere if you still want to gamble that truly has no-kyc upon withdrawal.
But then, every casino has their own rule that depending on them, they might ask you kyc at anytime as well.
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