Topic: justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings - page 4. (Read 1292 times)
April 18, 2023, 07:00:38 AM
What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.
April 18, 2023, 05:33:34 AM
Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.
See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid random guys to do a dirty job on the casino I guessed.
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.
but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.
Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.
April 18, 2023, 02:40:02 AM
Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.
See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid random guys to do a dirty job on the casino I guessed.
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.
but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.
April 18, 2023, 02:26:02 AM
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid random guys to do a dirty job on the casino I guessed.
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.
Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.
April 17, 2023, 04:26:45 PM
Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.
See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.
When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid random guys to do a dirty job on the casino I guessed.
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.
April 17, 2023, 04:10:54 PM
No one can deny the fact that the casino is at fault for putting the wrong text on the home page which is basically not what they follow, and any argument regarding that is probably wrong as well since the platform is promoting itself as being a NO KYC CASINO while that is not entirely true and they ask for KYC as soon as someone tries to withdraw a big amount.
But, think about this, if the user had read the terms and conditions, even if they had that text, he would probably save himself from all this hassle and would probably just prefer a different casino where he wouldn't need to face this.
if it says the casino is wrong, yes indeed the casino is wrong in saying it doesn't ask for KYC but in the end when customers want to withdraw funds they are asked to do KYC.But, think about this, if the user had read the terms and conditions, even if they had that text, he would probably save himself from all this hassle and would probably just prefer a different casino where he wouldn't need to face this.
but if it says it's the customer's fault, yes indeed it's the customer's fault who didn't read the ToS and ended up misleading himself.
it's hard to see who is wrong and who is right but the OP's experience has made it a lesson to always not trust the advertisements displayed by casinos but it is more important to read the ToS for more.
so the debate of this argument I think there will be no resolution because it is between two faults between the OP and the casino itself. so we probably don't need to debate about KYC at the casino OP mentioned.
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April 17, 2023, 02:21:16 PM
This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.
The OP did read the TOS and it states no KYC although it does not mean that this will be followed at all times because the casinos still has the right to make a change about their rules and then some casinos are doing a forced KYC if they found something suspicious in the users accounts.Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.
As a casino they should make warnings if there is a change in their terms, just to be fair for all. What others are saying about the casinos can sometimes be accurate so we shouldn't ignore them but it would be better to verify it our selves. There are still casinos which are 100% KYC free and they are the decentralized casinos but we must be careful as some of them are fake and only use the term decentralized to attract players.
1. Security
2. Trust
I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?
It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.
This another issue to put into consideration when it comes to decentralized casinos.
April 17, 2023, 01:22:51 PM
This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.
The OP did read the TOS and it states no KYC although it does not mean that this will be followed at all times because the casinos still has the right to make a change about their rules and then some casinos are doing a forced KYC if they found something suspicious in the users accounts.Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.
As a casino they should make warnings if there is a change in their terms, just to be fair for all. What others are saying about the casinos can sometimes be accurate so we shouldn't ignore them but it would be better to verify it our selves. There are still casinos which are 100% KYC free and they are the decentralized casinos but we must be careful as some of them are fake and only use the term decentralized to attract players.
April 17, 2023, 09:24:36 AM
[.....]
else you should post your case here:
https://casino.guru/justbit-casino-review#tab=js-tab-reviews
I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro
They have a pretty high score there. I would also like the OP to post there and see how justbit representative responds.else you should post your case here:
https://casino.guru/justbit-casino-review#tab=js-tab-reviews
I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro
I don't like casinos that keep saying they don't require KYC for crypto users even though they know that's not really the case but I still feel like we're short on information here. OP already admitted he has been playing there for a while so they probably have enough data to investigate the account starting with a KYC. I hope we also get to see their side.
I made a complaint on casino.guru.
https://casino.guru/justbit-casino-the-player-s-verification-failed
Quote
I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit.
You didn't mention that in the complaint. I guess your main argument now is why they considered your KYC documents as forged despite giving them what they asked. I wonder why it's taking that long for casinoguru to approve your last post there. Did they give you an explanation? Justbit is probably just waiting for them so they could post their response to your complaint.
April 16, 2023, 05:18:17 PM
your ideas on casino newsletters and TOS adjustments, just tremendous! We gotta be in the know, folks, about anything that might hit our accounts or the joy of the game. Putting those casino newsletters on the whitelist - believe me, folks, that's the winning ticket to getting the latest intel, dodge those pesky issues.
Newsletters are not the appropriate way to inform customers about changes in the service's ToS. Most of the time, newspapers, as well as promotions emails, tend to be spammy and most customers do not subscribe to them. The company must send a dedicated and formal email to all its customers to be sure they are aware of the changes.Besides, those changes and new rules shouldn't have a retroactive effect and the ToS page should include the date when it was last updated. This is what professional companies do.
April 16, 2023, 04:49:22 PM
Bigly appreciated - your ideas on casino newsletters and TOS adjustments, just tremendous! We gotta be in the know, folks, about anything that might hit our accounts or the joy of the game. Putting those casino newsletters on the whitelist - believe me, folks, that's the winning ticket to getting the latest intel, dodge those pesky issues.
Now, TOS updates, you gotta read 'em, folks. No excuse for not knowing the rules, am I right? Staying ahead of the curve, getting the best info - that's how you make the greatest choices and guard what's yours.
But, let me tell you about Justbit.io. It's a real puzzle, folks. They claim there's no KYC, but then, there it is in the fine print. What gives? Users might feel duped, and it's no good for their rep. Be wary of those casino guys using sneaky tricks. You know what they say: "If it's too fantastic to be real, it ain't." Let's all be top-notch and cautious about where we put our time and cash, okay?
It is a really dishonest tactic as casinos know that people still want to retain some of their privacy when gambling with cryptocurrencies, and advertising the casino in this way and then have a policy which runs contrary to their advertising is without a doubt a form of false publicity, and as far as I know there are laws against it, so the casino is exposing itself against legal action by their customers, and even if it is doubtful a gambler could win at court, this could be grounds to have their license revoked. Now, TOS updates, you gotta read 'em, folks. No excuse for not knowing the rules, am I right? Staying ahead of the curve, getting the best info - that's how you make the greatest choices and guard what's yours.
But, let me tell you about Justbit.io. It's a real puzzle, folks. They claim there's no KYC, but then, there it is in the fine print. What gives? Users might feel duped, and it's no good for their rep. Be wary of those casino guys using sneaky tricks. You know what they say: "If it's too fantastic to be real, it ain't." Let's all be top-notch and cautious about where we put our time and cash, okay?
April 16, 2023, 12:56:14 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
Casinos will always send newsletters whenever they made changes in their TOS I always received a notification whenever they add or modified their TOS so if you're actively playing in casinos where you have accounts be sure to whitelist their newsletter and always read it, it will save you from all the hustle or future issues when you are updated on the latest TOS of the casino you're playing.
So far Justbit.io is the only casino I've seen where they promote their casino as having no KYC but in their terms, they ask for KYC, this is a sign that they are misleading people, and it will have an impact on their reputation, and will question their intention as we have here in this discussion.
Now, TOS updates, you gotta read 'em, folks. No excuse for not knowing the rules, am I right? Staying ahead of the curve, getting the best info - that's how you make the greatest choices and guard what's yours.
But, let me tell you about Justbit.io. It's a real puzzle, folks. They claim there's no KYC, but then, there it is in the fine print. What gives? Users might feel duped, and it's no good for their rep. Be wary of those casino guys using sneaky tricks. You know what they say: "If it's too fantastic to be real, it ain't." Let's all be top-notch and cautious about where we put our time and cash, okay?
April 16, 2023, 03:42:10 AM
I don't understand why some members are arguing about what's mentioned in their ToS and insist to ignore that it's written on the top of the main page in bold "NO KYC for crypto players". With this, it doesn't matter what their ToS says. If there is a contradiction then this is their fault not the player's.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
No one can deny the fact that the casino is at fault for putting the wrong text on the home page which is basically not what they follow, and any argument regarding that is probably wrong as well since the platform is promoting itself as being a NO KYC CASINO while that is not entirely true and they ask for KYC as soon as someone tries to withdraw a big amount.I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
But, think about this, if the user had read the terms and conditions, even if they had that text, he would probably save himself from all this hassle and would probably just prefer a different casino where he wouldn't need to face this.
April 15, 2023, 05:40:02 PM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
Casinos will always send newsletters whenever they made changes in their TOS I always received a notification whenever they add or modified their TOS so if you're actively playing in casinos where you have accounts be sure to whitelist their newsletter and always read it, it will save you from all the hustle or future issues when you are updated on the latest TOS of the casino you're playing.
So far Justbit.io is the only casino I've seen where they promote their casino as having no KYC but in their terms, they ask for KYC, this is a sign that they are misleading people, and it will have an impact on their reputation, and will question their intention as we have here in this discussion.
April 15, 2023, 05:19:19 PM
In general, It is obvious that companies reserve the right to change their ToS and may or not notify their clients, all that makes harder for us to be up-to-date with many aspect of the platform.
If people already do not read the ToS once, it is harder they would several times to verify iterations.
And that's becoming surprising for the gamblers that think that most of these terms are firm and unmovable and unchangeable. When someone gambles in a casino, that should be taken into notice that terms can be changed at any moment they want to. If people already do not read the ToS once, it is harder they would several times to verify iterations.
I guess this is already a thread that's solved OP's problem.
The mentioned casino just allowed him to withdraw his deposit only.
No reason, they just informed me that I can withdraw just my deposit
If there's no reason then that possibly means that the casino don't want to deal with you anymore and it won't be a surprise if they ban you to their platform.
April 15, 2023, 11:58:42 AM
I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.
This is bad for users if he is not aware of the TOS and just assume based on their knowledge of KYC from the other casinos that they played, casinos' TOS differ from one casino to the other.You just cannot rely on the casino's reputation this is part of being an irresponsible gambler not aware of the TOS but still proceeding to play, we have a long list of accusations and players banned because of violation of the TOS, and many of them fail to follow and breaking the casinos' TOS.
I just realized that there was a change in the contents of the first thread.
Agree with you that there is a possibility that the account has activities that violate casino rules so that this casino confiscates Op's funds.
I'm curious what happened and what the casino did after confiscating Op's money and asking to provide personal data or KYC while the casino itself said it didn't require KYC.
Or maybe the Op got a big win from betting and wants to withdraw it and exceed the maximum limit for withdrawing funds from the casino so the casino asks to do a KYC filling.
Agree with you that there is a possibility that the account has activities that violate casino rules so that this casino confiscates Op's funds.
I'm curious what happened and what the casino did after confiscating Op's money and asking to provide personal data or KYC while the casino itself said it didn't require KYC.
Or maybe the Op got a big win from betting and wants to withdraw it and exceed the maximum limit for withdrawing funds from the casino so the casino asks to do a KYC filling.
April 15, 2023, 11:53:24 AM
No reason, they just informed me that I can withdraw just my deposit
At least you've got your initial deposit and you should be thankful with that, do you ask what could be the reason why they didn't give you your winnings? because of the KYC? for me it seems that could be the valid reason and you are lucky that they allow you to withdraw your deposit wherein most of the casinos do freeze your account not unless you submit your KYC
And in most cases, the verification will not go through and the player will have to wait for a complaint such as this one, which shows that the casino cannot pay a high amount even though the player won fairly.
April 15, 2023, 11:42:47 AM
I don't understand why some members are arguing about what's mentioned in their ToS and insist to ignore that it's written on the top of the main page in bold "NO KYC for crypto players". With this, it doesn't matter what their ToS says. If there is a contradiction then this is their fault not the player's.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
There's an exception to the rules if the OP violate the casino ToS. He didn't mention the complete srory but this might be the reason casino holding as tramp card on his case.
I agree that casino respects their tag line on the front page if they claim to have no KYC requirements. The only problem was that tag line is not visible anymore on the casino front page while the OP doesn't have proof for that claim or am I just missing it.
April 14, 2023, 07:58:27 PM
I don't understand why some members are arguing about what's mentioned in their ToS and insist to ignore that it's written on the top of the main page in bold "NO KYC for crypto players". With this, it doesn't matter what their ToS says. If there is a contradiction then this is their fault not the player's.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
It is normal for others to point out about reading TOS first because even if they have this Banner yet we knew crypto casino engagement is tricky and all these years we have encountered so many things like this that casino pretend to be KYC free but what is written in the ToS is far different and they have all the rights to ask in case.I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
But your argument is correct that this is some kind of fake banner, and mostly a not so good casino will only implement , seeing that Word in top of their site will make players confident about their privacy but the truth is they are being fooled.
I would not recommend anyone playing in this site.
April 14, 2023, 07:26:42 PM
I don't understand why some members are arguing about what's mentioned in their ToS and insist to ignore that it's written on the top of the main page in bold "NO KYC for crypto players". With this, it doesn't matter what their ToS says. If there is a contradiction then this is their fault not the player's.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.
And that is what others are pointing here, there is no argument that it says No KYC in their platform.
But as soon as the OP is asking to withdraw, then he was asked for the KYC. So yeah, he is not at fault because of the misinterpretation of casinos that they are not going to enforce KYC. But sadly, it is not the case, as maybe they flag his account for being suspicious or whatever. The point is that the platform should removed their No KYC policy on top because it is very misleading.
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