Topic: Octominer B8PLUS 8 PCIe Slot Mining Board (Motherboard, integrated CPU) - page 13. (Read 35292 times)

It took me 48-72 hours to provide the documentation and get my account opened again. I’m sure there are variables to every case, but typically PayPal wants to resolve the issues if possible as they want to get a chunk of that money as well. They just want to limit losses via bad/fraudulent business. Once you prove you are neither the process moves pretty quick.

Yeah ,but it can take 60 days and that can kill cash flow.

So I can understand the issue they had that caused problem.

So in my case my order was only 224 usd.

But if they had a large order or two freezing 5000usd  or more it would cause them grief

Based on that screenshot the issues they are having with PayPal are actually pretty common. When I started my video game business I had to go through the same thing twice in the first 2 months. When you first start a business and all of a sudden start doing a higher volume of money it raises red flags in PayPal’s systems and they freeze your account. It’s very disruptive business wise. I had to provide a bunch of documentation but once I did and created some history with my sales I didn’t have a problem since.

I would recommend providing the necessary documentation and most likely you would be able to resume PayPal business without further issue.

@ yankees he said he had a paypal issue he was working to fix.

I said I would wait til paypal was fixed then order.

I went to the site on Feb 26 and placed an order with paypal

So I figured paypal was fixed.

When I went to check on my order this morning to check on shipping.

There was a notice paypal was no longer accepted.

There was a second notice that my shipping was delayed.

So I formed an opinion that there was a lie.

Based on that info above.

I was missing this info below.


once he refunded me and he showed this info

 I feel he was not lying about paypal.
I do a lot of sales and If paypal froze my money
 I would not  want to take more paypal.
the info below shows  his paypal funds were frozen.

https://i.imgur.com/MBDutQZ.png

Phil would not post untrue info.  He also changed his mind.  So it was a misunderstanding of some kind.

What happened phil?

I have been  fully refunded thank you.

Thank you for understanding.
The refund is already done, please check your Paypal account. They money is already back in your account.

Let me know if there is anything else I can do for you.

Okay I am reasonable.

I requested a refund if I get it from paypal in 24-48 hours I will change my opinion of you.

Philip, we refunded your order.
Also, here is proof that our Paypal acc is still suspended even though we have uploaded all the info, including the tracking numbers.
We have weekly phone calls with Paypal to try to get our account unrestricted but it's not happening soon. We decided to ditch Paypal and we will have credit card processing up and running in the next few weeks.

Sad to see you are posting information here about us that is untrue. This creates a lot of stress for our customer support team who are doing their best every day and working hard to make sure each and every customer is satisfied!

Yes, thanks for the feedback. We do agree that communication is key and for the past few days a few emails got a bit delayed.
Our team and sales are constantly expanding and we will improve on every matter.

As you can see from other replies and posts, we try to do the best job we can and we take every client personally. Nobody gets ignored or left hanging.

Just that sometimes it seems that people here or on reddit don't want a business to succeed and start posting things in less than 24 hours, when we have not had time to respond even yet. We have always sent out all replacement boards and always refunded every refund request. We take this very seriously.

Do you guys get better support from Aliexpress or Alibaba ?
We are based in Shenzhen, China but most of our team is from Northern Europe and we do understand how important quality products, good customer service and reliable warranty is.

Anyway, sorry for the long reply. Sometimes it's just very frustrating when you do your best and when you wake up and go to the office you see that people are posting things on forums that are not true.

Thanks again for your purchase and support! Also we have a phone number on our website that you can call to receive a quick reply. And our "Live Chat" customer support team works in multiple timezones and is only 24/7 every day of the week .

I appreciate you posting as well as contacting me regarding me replacement board. I also understand that you guys get busy, but communication is key, especially for a newer company trying to grow a customer base. The crypto sphere can be small at times and a lot of it resolves around word of mouth and forums like this and reddit.

My goal in buying you from you guys was part wanting a system just as this and part wanting to provide a impartial review on your product as well as comparisons to other similar products on the market so that less experienced buyers can have a reference to make their decisions.

It is my hope that communication will be better going forward especially now that crypto is your only means of payment for now.

Sorry about the delay with the response.
Regarding the rig promotion, we have different people working on new products and promotions and another team working customer support and client relations.
We already shipped out your replacement board.

Hi There!
Sorry for the slight delay with the answer all our team is working overtime right now.
Yes we changed the shipping date. If you put in a refund request we will refund you within the next 24-48h.

And what do you think is a lie in your opinion? If you wish to see proof that Paypal did not support our business then please contact us through live chat or send me a PM here and I can verify all the info to you.
Please refrain from posting info here that is not true.

You are welcome to visit our office in Shenzhen, China and you can buy the fully built rigs with GPUs in person if you wish.

its a lie in my opinon. __-________ I have change my opinion on this

As I placed the order after he  said  he closed paypal.

When I ordered my date was 10-20  as you can see photo was altered.

I would hate to see a few people spend  a lot of btc on the fully loaded  gpus units to get nothing.


Requested refund today. from website.

I will follow up  but I feel there is an issue here.

Looking at that picture it would also appear that their next batch has hit some sort of delay as it was originally schedukes for March 10-20th

They posted about the PayPal issues a while back. PayPal froze their account due to being crypto related. Not sure of the legitimacy of the claim, but that’s what was posted a week or two ago. I’m not saying their product isn’t legit. I’m running the board and case with no issues, but their responses to my warranty issue have been super slow. I’m hoping it’s just a matter of them moving, but it doesn’t look good when you can post in breads promoting your new fully built rig but can’t handle customer concerns.

I think I will be putting in a paypal claim soon.

I advise all to no longer place orders .

He ended paypal.

 I think there is an issue here and he may be not that good.

if you could post this on reddit thread it may save people some coin

I would have said the same had I not seen them posting frequently on reddit threads and numerous times today. They are releasing a prebuilt miner with 8 rx 580 8gb cards for like $4200. So they posted that as well as responses to people but every time I ask about my board I get no response. Not impressed with the customer service so far.

They were normally very active on here and fast to reply on the online chat so I would say just busy with the office move as its unlike them