Im a neutral spectator to all of this, but i don't find it very funny. Lets talk more about BFL. First, we can all agree BFL fucked up with delays and false promises.In bitcoin mining, time = money, making this unforgivable. In addition, this isn't just a normal (looking forward) lost year of mining,[
it was at a super easy difficulty AND before the current arms race. How is this not mentioned every time this is brought up? For what its worth, the reason Friedcat deployed so fast & skipped venture capital funding was to take advantage of these two things.
If i were in charge of butterfly labs, I'd be doing everything I could to build confidence within my customers, or at least making them feel as if they aren't getting royally screwed. What I really can't understand is why Josh goes the other way and continues to rant. In a business such as bitcoin, trust is everything as counter-party risk (in this anonymous environment) is humongous. Threatening people with a loss of equity (that's what a refund is at this point) does not build confidence. I know you're human, and nobody likes to get yelled at, but your company failed on a promise. That is the territory that comes with failing to live up to self-set expectations. You had no problem taking the money in at pre-order time right? You're supposed to be a professional businessman, and part of that involves rising above hate directed at you when you were clearly in the wrong.
I have a question for Josh:
If you were a bitcoin miner, at this point why in the world would you buy a BFL product? Anyone who recently purchased a BFL product from BFL PLEASE feel free to chime in.
This situation has many things in common with this Bitinstant fiasco I was unfortunately apart of: (
https://bitcointalksearch.org/topic/official-newbie-bitinstant-support-thread-active-customer-support-128314)
In this thread, URSAY complains that he doesn't like to be yelled at because he is a human being behind a computer. We all had to go along wit it as he openly said it was our only chance of recouping our coins (and not getting completely scammed).
When you owe a debt, you're not in a position to be making demands about your treatment. STFU and fix the problems at hand FYI, the thread is so long because Bitinstant didn't deliver THAT many people's coins.
Situations like these (atleast for bitinstant) seem to create patterns that continue over time.
http://www.coindesk.com/bitinstant-complaints-flare-up-after-beta-site-launch/ I want to add one thing: Josh, why don't you outline reasonable dates you think you can accomplish pre-orders by? What if you picked dates and put up a bounty that customers received ____ bitcoins if their order isn't shipped by then? You restore confidence by outlining a plan you're willing to put $ behind.