So heres the latest. I did receive a text this am and he has followed up via email. I need to make sure its 100 percent legit before I fall for a scam.
Hello,
Thank you for reaching out regarding your coins. With the website currently down for rehabilitation, all coin redemption is being performed manually.
Manual coin redemption requires additional verification in order to ensure that we send a coin's BTC to the current rightful owner. We appreciate your patience with this process, as it has been created to hopefully eliminate the possibility for fraudulent coin redemption.
The steps for manual redemption need to be followed in the order below for us to proceed:
Step 1. Provide Photo authentication that meets the following criteria
A.) The hologram side of the coin must be facing the camera. Either the coin ID or the redemption code that is beneath the hologram must be legible.
B.) The hologram must be peeled, and the security pattern that appears when the hologram has been peeled must be visible in the photo.
C.) A photo ID of the current owner of the coin, with enough detail to verify name and address, must be visible in the photo.
D.) The current date must be handwritten on a piece of paper that is visible in the photo (i.e. "January 1, 2023").
You may include multiple coins in one photo as long as all the information requested above is clearly visible and legible. Software is used to verify the photo's authenticity and identify any possible tampering. Photos that have been edited, compressed, or are blurry or unclear in any way will not pass this verification. We will notify you if additional photos are needed.
Step 2: Provide the BTC address and coin owner's residential address info
We will ask you to sign an agreement verifying that the redemption information is correct before making the transfer of BTC to your address. This agreement will include the BTC address that your coin's value will be transferred to, as well as the residential address of the coin's current owner. Please provide this information as text in a reply to this email.
Step 3: Reply to the email that was sent to the coin's registration address
We will send an email to the address that is on file for the coin's registration asking for authorization to redeem. Please simply reply to that email with a confirmation that redemption is authorized.
Step 4: Sign the redemption agreement
We will fill in your bitcoin address and residential address and send you an agreement to sign which indicates that you agree to the terms of the manual coin redemption process. As soon as that agreement is signed, your BTC can be transferred to your designated address. This will be an e-signature unless you request to have a paper copy mailed to you.
If you have any questions or concerns regarding this process, please reply to this email and we'll work to respond as quickly as possible. Thank you again for your patience.
- Titan Bitcoin Security Team
Thanks RealHummer for the update. Hope you are able to get your issue resolved with Titan.
Just curious,
Why is this not being posted by Tim himself on bitcointalk.org and that this is being posted by a 3rd party after such a long absence when Titan customers have been trying to reach out to obtain help in redeeming the 2FA coins that require TitanBTC's systems to be in working order?
Moreso, if legit, why is this not posted on the front page of titanbtc.com?
Q: Why were customer funds moved without making them aware of this? Why did it take a random user checking their balance to notify the forum community after almost 3 months of customer funds being moved?
Q: If Titan (Tim) could move the 2FA coin funds, why did he not just do this proposed process above and provide the customer with the proper information to move the funds themselves? This makes no sense.
The idea of requiring someone to send photos of specific coin information and personal information in an
unencrypted manner that (may/could) expose someone to being scammed doesn't sound like the brightest idea.
Just my 0.02
BTC