To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 13.

knolix

member

Activity: 176

Merit: 10

MeVu

Since i have lost access to my phone number i have sent over 10 emails to xapo support over the past 2 months and no answer.

It is a nice service in theory but without support it's useless.

nullzone

newbie

Activity: 2

Merit: 0

I have sent an e-mail to support over a week ago and I still haven't received a response from them. Why?

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: gurre on April 29, 2016, 12:22:01 PM

Xapo and the customer service sucks!

Xapo has a lot of issues with their customers service and also their website is down quite often. The only good thing is Xapo card what I use daily. When I find some another Bitcoin debit card provider with I will go out of Xapo because of their very bad service.

I have tried to login to my Xapo account almost for a week and there is nothing I can do, no transfers, no account balance checks, no nothing!

The best is that Xapo customer service don`t answer to any emails...

I don't think its fair to share some other debit card provider on Xapo's thread, but if you google them or do a search on this forum, you'll see that there are some other debit card provider, though I'm not sure about how great their service is since I never apply to any debit provided by any provider.

gurre

full member

Activity: 157

Merit: 101

Quote from: gurre on April 29, 2016, 12:22:01 PM

Xapo and the customer service sucks!

Xapo has a lot of issues with their customers service and also their website is down quite often. The only good thing is Xapo card what I use daily. When I find some another Bitcoin debit card provider with I will go out of Xapo because of their very bad service.

I have tried to login to my Xapo account almost for a week and there is nothing I can do, no transfers, no account balance checks, no nothing!

The best is that Xapo customer service don`t answer to any emails...

And when I wrote this message in this topic, the Xapo starts to work again, lol

gurre

full member

Activity: 157

Merit: 101

Xapo and the customer service sucks!

Xapo has a lot of issues with their customers service and also their website is down quite often. The only good thing is Xapo card what I use daily. When I find some another Bitcoin debit card provider with I will go out of Xapo because of their very bad service.

I have tried to login to my Xapo account almost for a week and there is nothing I can do, no transfers, no account balance checks, no nothing!

The best is that Xapo customer service don`t answer to any emails...

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: alfaboy23 on April 27, 2016, 09:36:59 PM

Quote from: Miiike on April 27, 2016, 11:18:43 AM

So the transaction is actually successfull on the second transfer but the problem lies on the first one which failed and its report is still clinging on your account history?

Yes, exactly and that value is also sticking in my wallet, so even if I wipe-out my wallet and have 0 actual bitcoins, it will still show that value.
I tried to contact Xapo using their contact form on their website because I can't see any direct contact for their support. But it's been a month now since I sent them a message. I never sent a message again since it is just a minimal problem.

A bitter truth, their support is quite passive. But they compensate that with free transaction fee. You can post here and hope that their support will read and help, though it has a low probability since Xapo_partners' last online date is a month ago while Xapo's itself was almost one year ago. But yeah, I suggest you to move on and satisfy yourself with the free fee because the problem is rather minimal.

alfaboy23

hero member

Activity: 546

Merit: 500

Quote from: Miiike on April 27, 2016, 11:18:43 AM

Quote from: alfaboy23 on April 27, 2016, 08:06:11 AM

Quote from: Lasergun on April 27, 2016, 04:37:37 AM

Quote from: alfaboy23 on April 27, 2016, 04:28:54 AM

Is there anyone here have a contact on Xapo support, or anyone have already contacted them?
I have just a tiny problem on my account, It's been 2 months now and I still have this:

If anyone have a contact or know how to contact them, please PM me, I'll send also a send little tip if you want.

Thanks in advance.

This problem can be with bitcoin transaction, not with Xapo, can you give a tx id ?

Sorry, I forgot to say, that transaction was not on the blockchain anymore. That value was returned back to the sender after a few days of no confirmation. Then he send it again and that time, it was confirmed. But Xapo did not remove the unsuccessful transaction, I thnk it will be there forever.

So the transaction is actually successfull on the second transfer but the problem lies on the first one which failed and its report is still clinging on your account history?

Yes, exactly and that value is also sticking in my wallet, so even if I wipe-out my wallet and have 0 actual bitcoins, it will still show that value.
I tried to contact Xapo using their contact form on their website because I can't see any direct contact for their support. But it's been a month now since I sent them a message. I never sent a message again since it is just a minimal problem.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: alfaboy23 on April 27, 2016, 08:06:11 AM

Quote from: Lasergun on April 27, 2016, 04:37:37 AM

Quote from: alfaboy23 on April 27, 2016, 04:28:54 AM

Is there anyone here have a contact on Xapo support, or anyone have already contacted them?
I have just a tiny problem on my account, It's been 2 months now and I still have this:

If anyone have a contact or know how to contact them, please PM me, I'll send also a send little tip if you want.

Thanks in advance.

This problem can be with bitcoin transaction, not with Xapo, can you give a tx id ?

Sorry, I forgot to say, that transaction was not on the blockchain anymore. That value was returned back to the sender after a few days of no confirmation. Then he send it again and that time, it was confirmed. But Xapo did not remove the unsuccessful transaction, I thnk it will be there forever.

So the transaction is actually successfull on the second transfer but the problem lies on the first one which failed and its report is still clinging on your account history?

alfaboy23

hero member

Activity: 546

Merit: 500

Quote from: Lasergun on April 27, 2016, 04:37:37 AM

Quote from: alfaboy23 on April 27, 2016, 04:28:54 AM

Is there anyone here have a contact on Xapo support, or anyone have already contacted them?
I have just a tiny problem on my account, It's been 2 months now and I still have this:

If anyone have a contact or know how to contact them, please PM me, I'll send also a send little tip if you want.

Thanks in advance.

This problem can be with bitcoin transaction, not with Xapo, can you give a tx id ?

Sorry, I forgot to say, that transaction was not on the blockchain anymore. That value was returned back to the sender after a few days of no confirmation. Then he send it again and that time, it was confirmed. But Xapo did not remove the unsuccessful transaction, I thnk it will be there forever.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: alfaboy23 on April 27, 2016, 04:28:54 AM

Is there anyone here have a contact on Xapo support, or anyone have already contacted them?
I have just a tiny problem on my account, It's been 2 months now and I still have this:

If anyone have a contact or know how to contact them, please PM me, I'll send also a send little tip if you want.

Thanks in advance.

This problem can be with bitcoin transaction, not with Xapo, can you give a tx id ?

alfaboy23

hero member

Activity: 546

Merit: 500

Is there anyone here have a contact on Xapo support, or anyone have already contacted them?
I have just a tiny problem on my account, It's been 2 months now and I still have this:

If anyone have a contact or know how to contact them, please PM me, I'll send also a send little tip if you want.

Thanks in advance.

Bit1334271

sr. member

Activity: 252

Merit: 250

I have some issues with them about my deposit and send them few mails but never have any reply now thinking to leave this because support is too much shitty

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: asor on April 26, 2016, 02:28:44 PM

I've also written some mails to their support because my card is locked since last ATM withdrawal.
Unfortunately, I got no response from them until now. Very very sad... I never had any issue but now... Sad

I'll wait for a response until end of the week and if I'm getting now response, I'll switch to another debit card provider...

Try to contact with MyChoice support ([email protected]).

asor

hero member

Activity: 809

Merit: 1008

I've also written some mails to their support because my card is locked since last ATM withdrawal.
Unfortunately, I got no response from them until now. Very very sad... I never had any issue but now... Sad

I'll wait for a response until end of the week and if I'm getting now response, I'll switch to another debit card provider...

But... as far as I know xapo (and one other provider) are the only one where I can use my BTC directly without loading the debit card Tongue

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: morecoin14 on April 04, 2016, 09:13:50 PM

Almost 72 hours (Xapo promised 48 hours), I have a retrieval from my Vault created on 2/04, not complete until now, and not in my wallet. Where is my BTC?

Now, their support is quite random. Some says that their support is really fast and responsive, and that they got their solutions in a very short time while others got to wait days or even weeks or even forever and got no reply. I guess what you can do is only keeps submitting tickets

z0n0

legendary

Activity: 1274

Merit: 1006

Xapo has shitty support - sent few emails days ago, still no answer from them.

morecoin14

newbie

Activity: 13

Merit: 0

Almost 72 hours (Xapo promised 48 hours), I have a retrieval from my Vault created on 2/04, not complete until now, and not in my wallet. Where is my BTC?

dragonusa9

hero member

Activity: 756

Merit: 500

FYI for the troublesome that can't access the Xapo wallet through Firefox browser
i have found the trick recently, that after clearing the cache of browser that the wallet access more than 10 mins or not even loading
that you must refresh your browser, not refresh the page. the thing is different that you can check it on the google
and after refresh my browser, the wallet only took 30s~2 mins to access into my account. hope this can help you

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: Snorek on March 28, 2016, 10:55:19 AM

Quick question here: is Xapo Wallet gives you ability to access you own private key? I know they didn't do that in the past.
Is something changed?

It is impossible since Xapo provide only multisig addresses (for security reasons).

Snorek

legendary

Activity: 1400

Merit: 1001

Quick question here: is Xapo Wallet gives you ability to access you own private key? I know they didn't do that in the past.
Is something changed?

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 13. (Read 64339 times)