Quick question here: is Xapo Wallet gives you ability to access you own private key? I know they didn't do that in the past.
Is something changed?
Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 14. (Read 64413 times)
March 28, 2016, 10:55:19 AM
March 28, 2016, 05:39:03 AM
Hello everyone,
i want to know how can i see my wallet address when i click in my Address in xapo i see this message You will only be able to view your Wallet and Vault addresses after you verify your identity. how can i verify my identity.
Thanks
Try to find the answer here: http://support.xapo.com/xapo-account-verification.
March 28, 2016, 05:23:38 AM
Hello everyone,
i want to know how can i see my wallet address when i click in my Address in xapo i see this message You will only be able to view your Wallet and Vault addresses after you verify your identity. how can i verify my identity.
Thanks
March 27, 2016, 12:27:53 AM
I'm using web (tried on 2 different PCs - win7 and win10).
Wrote to xapo support but still no answer from them.
Weird.
i tried it just now, but it's work fine at my place.Wrote to xapo support but still no answer from them.
Weird.
maybe you can check your internet? or even clearing your browser cache? and how about using other browser too?
NB: my PC is using Win7 though
My main browser is Firefox where does not work. I tried IE and works.
Thanks.
maybe my luck is just too big that i can access the xapo wallet via firefox browser
I think its more to his cache/cookies/setting, he used to be able to access xapo from his firefox too, now that he can't access it, maybe there is something changed on his browser, I suggest to reset the browser and set it back to initial setup
March 26, 2016, 05:01:58 PM
I'm using web (tried on 2 different PCs - win7 and win10).
Wrote to xapo support but still no answer from them.
Weird.
i tried it just now, but it's work fine at my place.Wrote to xapo support but still no answer from them.
Weird.
maybe you can check your internet? or even clearing your browser cache? and how about using other browser too?
NB: my PC is using Win7 though
My main browser is Firefox where does not work. I tried IE and works.
Thanks.
maybe my luck is just too big that i can access the xapo wallet via firefox browser
March 26, 2016, 06:20:49 AM
You are using xapo web based one or the phone based one? I don't know much about the web one, but maybe you can try to clear your cache or check if its down (i think mostly it'll say its down for you, so maybe you cam just skip to clearing cache) or you can download the phone app, it works fine
I'm using web (tried on 2 different PCs - win7 and win10).
Wrote to xapo support but still no answer from them.
Weird.
maybe you can check your internet? or even clearing your browser cache? and how about using other browser too?
NB: my PC is using Win7 though
Thats it!
My main browser is Firefox where does not work. I tried IE and works.
Thanks.
March 26, 2016, 05:34:25 AM
You are using xapo web based one or the phone based one? I don't know much about the web one, but maybe you can try to clear your cache or check if its down (i think mostly it'll say its down for you, so maybe you cam just skip to clearing cache) or you can download the phone app, it works fine
I'm using web (tried on 2 different PCs - win7 and win10).
Wrote to xapo support but still no answer from them.
Weird.
maybe you can check your internet? or even clearing your browser cache? and how about using other browser too?
NB: my PC is using Win7 though
March 26, 2016, 01:26:00 AM
I'm using web (tried on 2 different PCs - win7 and win10).
Wrote to xapo support but still no answer from them.
Weird.
Wrote to xapo support but still no answer from them.
Weird.
Tried both the web and the phone based just due to curiosity, they works just fine. Does using vpn helps?
March 26, 2016, 12:19:28 AM
Is it just me or you having some problems with login today?
its 30 minutes like this, just "loading"
??
its 30 minutes like this, just "loading"
??
I'm experiencing the same problem since a month ago. I already exposed my problem here but they haven't answered yet.
Hmm by "restart" you mean reload/F5 ?? Cause I've already did that and nothing changes.
You are using xapo web based one or the phone based one? I don't know much about the web one, but maybe you can try to clear your cache or check if its down (i think mostly it'll say its down for you, so maybe you cam just skip to clearing cache) or you can download the phone app, it works fine
I'm using web (tried on 2 different PCs - win7 and win10).
Wrote to xapo support but still no answer from them.
Weird.
March 25, 2016, 10:31:29 PM
Is it just me or you having some problems with login today?
its 30 minutes like this, just "loading"
??
its 30 minutes like this, just "loading"
??
I'm experiencing the same problem since a month ago. I already exposed my problem here but they haven't answered yet.
Hmm by "restart" you mean reload/F5 ?? Cause I've already did that and nothing changes.
You are using xapo web based one or the phone based one? I don't know much about the web one, but maybe you can try to clear your cache or check if its down (i think mostly it'll say its down for you, so maybe you cam just skip to clearing cache) or you can download the phone app, it works fine
March 25, 2016, 10:02:21 PM
Is it just me or you having some problems with login today?
http://shrani.si/f/K/kB/14op5dtm/capture.png
its 30 minutes like this, just "loading"
??
http://shrani.si/f/K/kB/14op5dtm/capture.png
its 30 minutes like this, just "loading"
??
I'm experiencing the same problem since a month ago. I already exposed my problem here but they haven't answered yet.
Hmm by "restart" you mean reload/F5 ?? Cause I've already did that and nothing changes.
March 25, 2016, 07:36:55 AM
Is it just me or you having some problems with login today?
its 30 minutes like this, just "loading"
??
its 30 minutes like this, just "loading"
??
I'm experiencing the same problem since a month ago. I already exposed my problem here but they haven't answered yet.
March 24, 2016, 11:25:20 PM
each financial company(like Xapo) must be licensed in almost all the STATES from USA. I am not a Coinbase fan but on contrary. I think Coinbase have an agenda and their investors want to create a new BTC for themself; BUT Coinbase are licensed in almost all USA. Why? Are they stupid to spend millions of dollars on lawyers and bonds and to maintain these licenses? NO! They understand that it's not possible to grow and to have the peace of the mind otherwise.
Of course, I can say the same about Circle : https://www.circle.com/en/legal/licenses . Are they stupids too?
No, Mayax, they are not "stupids" but you apparently are. Nothing you write contradicts what I wrote previously. You just restated your original, non-legalistic case with some Google searches on MLT headlines: most (all?) of those cases involved a lot more than MTL violations, they were criminal conspiracies, which is why people were prosecuted and went to jail.
If you don't have the true context, state by state, for how they interpret and enforce their law, and the different business models of the companies they regulate (e.g., Coinbase runs a true "exchange" business, Xapo does not), then you are just a amateur with too much time on his hands doing Google searches.
Some final points:
1. if you violate state MTLs, "the feds" don't kick down your door, because the "feds" refers to federal, not state, law enforcement.
2. you are a self-appointed rent-a-cop for bitcoin regulation, like a neighborhood watch wanna-be that follows people around to see if they jaywalk. Go build something, do something productive -- or at least try to get a life.
Of course, I can say the same about Circle : https://www.circle.com/en/legal/licenses . Are they stupids too?
No, Mayax, they are not "stupids" but you apparently are. Nothing you write contradicts what I wrote previously. You just restated your original, non-legalistic case with some Google searches on MLT headlines: most (all?) of those cases involved a lot more than MTL violations, they were criminal conspiracies, which is why people were prosecuted and went to jail.
If you don't have the true context, state by state, for how they interpret and enforce their law, and the different business models of the companies they regulate (e.g., Coinbase runs a true "exchange" business, Xapo does not), then you are just a amateur with too much time on his hands doing Google searches.
Some final points:
1. if you violate state MTLs, "the feds" don't kick down your door, because the "feds" refers to federal, not state, law enforcement.
2. you are a self-appointed rent-a-cop for bitcoin regulation, like a neighborhood watch wanna-be that follows people around to see if they jaywalk. Go build something, do something productive -- or at least try to get a life.
March 24, 2016, 02:18:34 PM
Is it just me or you having some problems with login today?
http://shrani.si/f/K/kB/14op5dtm/capture.png
its 30 minutes like this, just "loading"
??
http://shrani.si/f/K/kB/14op5dtm/capture.png
its 30 minutes like this, just "loading"
??
I'm experiencing the same problem since a month ago. I already exposed my problem here but they haven't answered yet.
March 24, 2016, 11:33:45 AM
I'm able to access and transact using my wallet without any issues.
March 24, 2016, 10:48:48 AM
Wrote XAPO support on 14.03 no response.
Re-wrote them on 21.03 and still no response.
Merchant refunded a purchase on 10.03 but it still hasn't arrived and 0 response from support on how long will it take.
Re-wrote them on 21.03 and still no response.
Merchant refunded a purchase on 10.03 but it still hasn't arrived and 0 response from support on how long will it take.
what is the problem you having with xapo? I found that OP wasn't online for long time.. almost one year..
You mean the OP as in the username xapo on this thread or the one as the admin of their helpdesk? If you mean the username one, it is true that his last active time was may last year, but the answers for a few problems issued on this thread are all answered by the username xapo_partners these past few months, and his last activity was just a few days ago, march 21
March 24, 2016, 08:10:48 AM
Wrote XAPO support on 14.03 no response.
Re-wrote them on 21.03 and still no response.
Merchant refunded a purchase on 10.03 but it still hasn't arrived and 0 response from support on how long will it take.
Re-wrote them on 21.03 and still no response.
Merchant refunded a purchase on 10.03 but it still hasn't arrived and 0 response from support on how long will it take.
what is the problem you having with xapo? I found that OP wasn't online for long time.. almost one year..
March 24, 2016, 07:22:59 AM
Is it just me or you having some problems with login today?
its 30 minutes like this, just "loading"
??
its 30 minutes like this, just "loading"
??
March 24, 2016, 02:07:20 AM
tryed to contact the support few times becorse of pending transactions but no response -.-
you can tryed it again, i have some problem in last month but i get reply in 30minute, te support is fast responds, that's why im still use xapo.
I confirm: their support is very fast. Even the worst issue i had (BTC disappeared from my balance after 8 confirmations on blockchain) got a solution in less than one hour. They have even a whatsapp and wechat line rather than the canonical support email: they answer very fast.
March 23, 2016, 08:25:11 PM
tryed to contact the support few times becorse of pending transactions but no response -.-
you can tryed it again, i have some problem in last month but i get reply in 30minute, te support is fast responds, that's why im still use xapo.
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