Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 11.

Bossian

member

Activity: 450

Merit: 59

Quote from: zinodaur on July 23, 2019, 08:21:36 AM

I have a hard time deciding if Wirex sucks or if just their support staff is comprised entirely of fucking idiots.

Because of a Wirex glitch, they lost my money when I had a failed Revolut top up. Wirex keep blaming Revolut but Revolut never got my money in their accounts. I must've told this 5 times to the moron responding to my emails. I told her to let me talk to her manager or senior or whatever and she keeps responding. This issue hasn't been resolved and it's been weeks.

And NOW my Wirex account isn't even working because they're asking for proof of address... again. I say ok, fine, I'll upload a bank statement from TODAY, because that's one of the options available: a bank statement no older than 3 months. Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.

Please let us know if you solve your issue since. Too many here don't update their post once the issue is solved. Hope it was for you bro.

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Quote from: zinodaur on July 23, 2019, 08:21:36 AM

Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.

Seeing that you're from Romania, what will you do if they ask you for a scan of the front and the BACK of your id?
Maybe I'm wrong but that's the only id with a blank back in the whole EU.
I know some guy was complaining a week ago he can't pass a KYC because he can't scan the back of his card!

As for their support, the best way to work with wirex it is to completely avoid anything that has gone wrong with it once cause it will certainly do again and pretty fast. Top up from cards, wires from and out, everything has a serious chance of turning into a week of endless and useless chat with the support.

So, stick with loading bitcoin onto it and spending in shops.

I was so happy when I got it and spend a lot around with it but right now I wouldn't recommend it to anybody.

Quote from: gentlemand on July 05, 2019, 04:21:08 AM

So if I give them $5000 for their token I get zero fees. That sure is a whole lot of fees.

Since it's obvious some of the fees they cut are PAID from their own pocket as they offer zero fees even for ATM I wonder how long this will last, and how long till some strat using it to launder money.

zinodaur

member

Activity: 90

Merit: 12

I have a hard time deciding if Wirex sucks or if just their support staff is comprised entirely of fucking idiots.

Because of a Wirex glitch, they lost my money when I had a failed Revolut top up. Wirex keep blaming Revolut but Revolut never got my money in their accounts. I must've told this 5 times to the moron responding to my emails. I told her to let me talk to her manager or senior or whatever and she keeps responding. This issue hasn't been resolved and it's been weeks.

And NOW my Wirex account isn't even working because they're asking for proof of address... again. I say ok, fine, I'll upload a bank statement from TODAY, because that's one of the options available: a bank statement no older than 3 months. Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.

didzi

sr. member

Activity: 1092

Merit: 250

Hodlers Network

Quote from: fishervwb on July 05, 2019, 02:37:04 AM

Wirex Token (WXT) is now available on KuCoin, you can deposit now. Supported trading pairs include WXT/BTC and WXT/USDT. Trading will start at 18:00 on July 5, 2019 (UTC+8) and withdrawal will open at 18:00 on July 8, 2019 (UTC+8).
https://twitter.com/KuCoinUpdates/status/1146935953258418178

and now this token also added on coinmarketcap too
https://coinmarketcap.com/currencies/wirex-token
nice work team Wink

gentlemand

legendary

Activity: 2604

Merit: 3056

Welt Am Draht

Quote from: fishervwb on July 05, 2019, 02:37:04 AM

Wirex Token (WXT) is now available on KuCoin, you can deposit now. Supported trading pairs include WXT/BTC and WXT/USDT. Trading will start at 18:00 on July 5, 2019 (UTC+8) and withdrawal will open at 18:00 on July 8, 2019 (UTC+8).
https://twitter.com/KuCoinUpdates/status/1146935953258418178

"we’re responding to overwhelming demand from our users for a native Wirex token"

Yes. All I've read on this thread for the past few years is people spamming 'where's the shitcoin? where's the shitcoin? WHERE'S THE SHITCOIN?'

So if I give them $5000 for their token I get zero fees. That sure is a whole lot of fees.

fishervwb

member

Activity: 445

Merit: 39

Wirex Token (WXT) is now available on KuCoin, you can deposit now. Supported trading pairs include WXT/BTC and WXT/USDT. Trading will start at 18:00 on July 5, 2019 (UTC+8) and withdrawal will open at 18:00 on July 8, 2019 (UTC+8).
https://twitter.com/KuCoinUpdates/status/1146935953258418178

Bossian

member

Activity: 450

Merit: 59

Quote from: stompix on July 03, 2019, 03:09:13 AM

Quote from: Bossian on July 03, 2019, 02:25:50 AM

Quote from: popadoodle on June 27, 2019, 04:10:39 AM

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?

Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

As I was saying.

Quote from: stompix on May 28, 2019, 06:28:01 AM

I might be getting too old for this but checking twitter for issues you have with some kind of banking business is a bit...

This is crazy, imagine calling and emailing a business and since none answers having to go to tw or fb to contact support.
I can't wait for the moment I ask an employee in a superstore where the ice cream is and he would tell me to ask on TW their sweets department at #werunoutofgoodnamessuperstore33customerinfo

Couldn't they redirect all the staff that monitors Twitter to actually answer support emails?

I know, I actually agree with you. But this is the way I managed to get in touch with them quick enough.

I hate Twitter.

2019 sucks. Bring back the 2000s.

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Quote from: Bossian on July 03, 2019, 02:25:50 AM

Quote from: popadoodle on June 27, 2019, 04:10:39 AM

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?

Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

As I was saying.

Quote from: stompix on May 28, 2019, 06:28:01 AM

I might be getting too old for this but checking twitter for issues you have with some kind of banking business is a bit...

This is crazy, imagine calling and emailing a business and since none answers having to go to tw or fb to contact support.
I can't wait for the moment I ask an employee in a superstore where the ice cream is and he would tell me to ask on TW their sweets department at #werunoutofgoodnamessuperstore33customerinfo

Couldn't they redirect all the staff that monitors Twitter to actually answer support emails?

Bossian

member

Activity: 450

Merit: 59

Quote from: popadoodle on June 27, 2019, 04:10:39 AM

Wirex still have not resolved my problem. Since Monday.

They seem to have stolen from me, no response.

Is there somewhere I can report them?

Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

gentlemand

legendary

Activity: 2604

Merit: 3056

Welt Am Draht

Wirex has an e-money licence from the Financial Conduct Authority in the UK. I don't know if that means much or is at all hard to get but that's the first place to look.

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Quote from: popadoodle on June 27, 2019, 04:10:39 AM

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?

You mentioned GBP so I assume gentlemand would know with whom to file a complaint in your country.

Here we have some sort of customer protection office but it does not have the power to address international matters so after they themselves figure it out you have been scammed they address some other entity and from there and 3 offices down the road they will finally contact the counterpart in the country where Wirex is registered.

If it's the same in the UK, and I assume it is, I don't think you'll solve anything this decade.

popadoodle

newbie

Activity: 5

Merit: 0

Wirex still have not resolved my problem. Since Monday.

They seem to have stolen from me, no response.

Is there somewhere I can report them?

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Quote from: gentlemand on June 25, 2019, 04:12:44 AM

Quote from: stompix on June 25, 2019, 02:02:37 AM

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.

In my case, I can always go to the exchange tab, select the euro amount, and then when the big button with "exchange" pops up and I tap it it it stays silent for 3 4 seconds then I get a notification that the operation can't be processed please try again later.
Recently I've seen that sometimes add funds to the card is disabled although I have funds to deposit but this doesn't prevent the same errors.

Lucky that with the increase in price I feel a little bit less anxious to spend coins when the next day it's up 10% so those issues are not troubling me for now.

Quote from: popadoodle on June 26, 2019, 01:53:24 AM

Now on day three without a response from customer service.

From what I've read till now it's the usual, you either get a fast generic response that solves nothing or you wait for days and days.

popadoodle

newbie

Activity: 5

Merit: 0

Now on day three without a response from customer service.

The bitcoin that I tried to change appears to have been sent back to me, but I am unable to actually see it in any account, ie use it. What a farce.

Come on Wirex. Give the money back NOW!!! This is not how it is supposed to work.

I will never ever use Wirex again. Never.

adrov

member

Activity: 175

Merit: 12

Quote from: gentlemand on June 25, 2019, 04:12:44 AM

Quote from: stompix on June 25, 2019, 02:02:37 AM

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.

Quote from: popadoodle on June 25, 2019, 03:00:54 AM

This is now the 2nd time they have stolen from me.

That's never happened to me either. I must be better liked there than you.

I don't think it's going to be pretty if there's to be another bull run. It's buggy enough in the quiet times. If there are millions of people trying to pile in or out they're going to wilt completely.

I have been using the visa card regularly (day to day purchases) for approx a year now. Only issue I had so far was with contactless paying, which is sometimes scuffed and wants you to enter PIN :/

But yeah, considering all the bs on here and reddit, I would say that in case of bull run this is going to be nasty =)

gentlemand

legendary

Activity: 2604

Merit: 3056

Welt Am Draht

Quote from: stompix on June 25, 2019, 02:02:37 AM

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.

Quote from: popadoodle on June 25, 2019, 03:00:54 AM

This is now the 2nd time they have stolen from me.

That's never happened to me either. I must be better liked there than you.

I don't think it's going to be pretty if there's to be another bull run. It's buggy enough in the quiet times. If there are millions of people trying to pile in or out they're going to wilt completely.

popadoodle

newbie

Activity: 5

Merit: 0

I tried to change a mere 60 pounds in Bitcoin on Wirex yesterday morning and it disappeared into a black hole. 'Failed'.

How convenient for them after I send my coins that the Euro/Bitcoin conversion fails and my Bitcoin is no longer available.

This is now the 2nd time they have stolen from me.

Support ignores me for 24 hours and then if I am lucky I get some bullshit reply.

Seriously seriously pissed off with these guys.

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Quote from: NeuroticFish on June 24, 2019, 01:43:33 AM

Quote from: gentlemand on June 21, 2019, 07:08:54 PM

What it says pretty much. Visa sets and asks for a password when you make an online spend. It's a unique password for the Visa splash screen that pops up. Not all websites ask for it.

I guess it's the 3D Secure/Verified by Visa (VBV) password for online payments.

Oh, the elusive verified by visa secure which I have managed to encounter only once and when I did it presented my with an option, if your card is not enlisted in the program ...blab bla
Of course, it might because I mainly use direct debit for utilities and for small purchases PayPal and etc.

And it seems even without this hassle the wirex card sucks at this cause I tried to buy a game yesterday for a test and although the price was listed in euros I again run into the conversion rates because the company was registered in NZ.
Never had this problem with a genuine visa and MasterCard.

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

Quote from: adrov on June 24, 2019, 08:11:46 AM

Is anyone going to participate IEO (ICO) and get some of the WXT? Please elaborate why yes/no. Cheers!

Nope, no way in hell and it's another red flag on top of a growing pile of other flags.
Simple question, why would they need a ICO other than for cash grabbing purpose?

adrov

member

Activity: 175

Merit: 12

Is anyone going to participate IEO (ICO) and get some of the WXT? Please elaborate why yes/no. Cheers!

gentlemand

legendary

Activity: 2604

Merit: 3056

Welt Am Draht

Quote from: NeuroticFish on June 24, 2019, 01:43:33 AM

I think that it's handled completely independent from Wirex (it may be handled by the bank though. Contis?).
It should have been asking first for set a password (obviously) - OR (!!) - the newer 3DS handling is done in many places by sending you an SMS to your phone with the code.

You have to do some major research to find the contis name and there's no one else to turn to in this time of need so that makes it Wirex's problem. They're the ones with their name on it. Still nothing from them.

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 11. (Read 69686 times)