Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 7.

Zorg33

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Activity: 144

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Quote from: stompix on June 03, 2020, 04:22:12 AM

Yeah from two months stated in the T&S to six months it's quite the difference.

I checked how much I left my card and account empty and it was barely one month and a few days, they did charge me two months of maintenance on both cards but indeed, they only charge if the Euro or USD account is funded, I see in my stats that I loaded my account with bitcoin, they didn't charge anything for 3 days, and only after I transferred 100 euros then the fees got deducted.

Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

Gonna order a new USD card.

Did they say if they are going to charge you extra for a new card?
They told me that a replacement card will be charged when I damaged my last one but it's been six months and they haven't taken one cent.

They said it takes longer than I thought, even up to a few weeks to order me a new card in this situation, because the bank puts me on a blacklist or something that has to be reverted.

stompix

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Blackjack.fun

Yeah from two months stated in the T&S to six months it's quite the difference.

I checked how much I left my card and account empty and it was barely one month and a few days, they did charge me two months of maintenance on both cards but indeed, they only charge if the Euro or USD account is funded, I see in my stats that I loaded my account with bitcoin, they didn't charge anything for 3 days, and only after I transferred 100 euros then the fees got deducted.

Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

Gonna order a new USD card.

Did they say if they are going to charge you extra for a new card?
They told me that a replacement card will be charged when I damaged my last one but it's been six months and they haven't taken one cent.

NeuroticFish

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Quote from: https://wirexapp.com/help/article/overdrawn-balance-0132

If the balance on your card account is overdrawn, you will not be able to use it until you top up the account. If your balance remains overdrawn for 2 months in a row, both your card and card account will be closed.

Remember, card accounts have an associated maintenance of fee of approximately $1.50, charged once per month.

They do have rules about this situation. The odd part is that they didn't notify about it.
I mean, their goal is to keep their paying customers...

Zorg33

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Activity: 144

Merit: 2

Quote from: gentlemand on June 02, 2020, 10:07:03 AM

Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

They responded to my ticket and said that I had insufficient founds on my USD card to cover the monthly fee.

That's weird. Mine's been kept empty for months on end and they haven't said anything. I stick some money on there and disappear again. I assumed if you keep it empty the fees back up until it's loaded again. Seems onerous to keep freezing and reopening.

I had it empty for about 6 months before they closed it without a warning.

gentlemand

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Welt Am Draht

Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

They responded to my ticket and said that I had insufficient founds on my USD card to cover the monthly fee.

That's weird. Mine's been kept empty for months on end and they haven't said anything. I stick some money on there and disappear again. I assumed if you keep it empty the fees back up until it's loaded again. Seems onerous to keep freezing and reopening.

NeuroticFish

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Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

They cant deduct the money from my other cards or wallets indirectly.

That's not really unexpected. They keep all those "worlds" separated.

Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

But I had no warnings or anything. I find it a little strange.

Quite shame indeed, since it's in their best interest. Maybe you propose them add such notifications (if they don't think that far). Or did you stop all their notifications?! (asking just in case).

Quote from: Zorg33 on June 02, 2020, 08:56:40 AM

Gonna order a new USD card.

Please let us know how it went. Also read up: you need this only if you pay a lot in USD, else EUR/GBP cards should be cheaper.

Zorg33

jr. member

Activity: 144

Merit: 2

Quote from: stompix on June 02, 2020, 06:58:25 AM

Quote from: Zorg33 on June 02, 2020, 05:48:12 AM

My Wirex USD card was closed on 1st of July without reason.
Anyone knows what is going on?

My cards are still active, checked their twitter and there isn't any other than normal complaints activity so probably it's your account only.
Assuming you have checked your mail already and there is also nothing there, contact them....and get some trail mix as you're going to have to wait a bit.

Ps.
I see you're from Romania, why do you use USD card? I had a discussion with somebody using both USD and EUR cards, he dropped the USD one because he was charged a lot extra than the EUR one for the same purchased amount.

I'm from Hungary BTW.
They responded to my ticket and said that I had insufficient founds on my USD card to cover the monthly fee.
They cant deduct the money from my other cards or wallets indirectly.
But I had no warnings or anything. I find it a little strange.
Gonna order a new USD card.

stompix

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Blackjack.fun

Quote from: Zorg33 on June 02, 2020, 05:48:12 AM

My Wirex USD card was closed on 1st of July without reason.
Anyone knows what is going on?

My cards are still active, checked their twitter and there isn't any other than normal complaints activity so probably it's your account only.
Assuming you have checked your mail already and there is also nothing there, contact them....and get some trail mix as you're going to have to wait a bit.

Ps.
I see you're from Romania, why do you use USD card? I had a discussion with somebody using both USD and EUR cards, he dropped the USD one because he was charged a lot extra than the EUR one for the same purchased amount.

Zorg33

jr. member

Activity: 144

Merit: 2

My Wirex USD card was closed on 1st of July without reason.
Anyone knows what is going on?

gentlemand

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Welt Am Draht

Quote from: IvanaCrypto on May 11, 2020, 08:40:27 AM

If I register for a Wirex account will I be able to withdraw the funds from the Paypal to the Wirex account?

You mean fund your Wirex account with your Paypal account?

It says here that you can link accounts - https://wirexapp.com/help/article/can-i-link-my-wirex-card-to-curve,-paypal,-or-revolut-0238

I'm not sure whether that means you can buy BTC with it but at the very least you should be able to withdraw from Wirex to Paypal as is possible with Coinbase and others. Going the other way is risky for them so Coinbase won't do it, not sure about Wirex.

IvanaCrypto

newbie

Activity: 3

Merit: 0

If I register for a Wirex account will I be able to withdraw the funds from the Paypal to the Wirex account?

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Are they again in some maintenance mode or something?
Since yesterday I tried to finally get rid of the dust I had sitting there and exchanged 23E worth of BTC to euro..
Surprise, once exchanged there is no option to add them to my card!
The balance is showing up, it says I have 23E in my Euro account, 2.37E on my euro card but no way to move the funds.

In the web version the option "Add funds to Card" is shown but unclickable .

DaCryptoRaccoon

hero member

Activity: 1220

Merit: 612

OGRaccoon

Well I can't really fault Wirex so far I have made banking payments to them a number of times now with quick deposit's into the account I also have never had any issues with them when withdrawing funds or having refunds processed onto my account.

My only issue is there market price is off from the major exchanges if they could make a better price for there coins buying and selling I would say it would make the experience much better.

Been using them now for around 2 years without incident or issue.

Probably one of the best crypto to card providers in the market IMO but that's just my personal take I do know of others that have had issues along the way.

Keep up the good work Wirex.

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Just who do these guys hire for the marketing department?

This is the email I got today from them, in the notification alert on my phone only the title appeared:

Instantly I was thinking they are going down, didn't even bother checking the whole mail I went to the app to make sure I have nothing but small change on the card. Then I went to the mail and read that...seriously...do they think before sending those?

ewibit

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Quote from: DaCryptoRaccoon on April 13, 2020, 11:10:12 AM

Ask the support to escalate the ticket I can't say I have had many issues with Wirex and the support are normally very good.

Best bet is to message asking to have your issue escalated to a team leader or management.

I can't visualise if they are a professional company they are not reading here
but
I think all of their people of support are in india or someone else in cheap countries and only have their instructions and no idea what is here...

Angry

gentlemand

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Activity: 2590

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Welt Am Draht

Quote from: Anastasios on April 16, 2020, 07:00:12 AM

But this time they asked my income details.

I would instantly bin any service that asked that of me. It sounds like they had it in for you. I verified once a year or two ago and they haven't asked again.

I've paid for plenty of things through Paypal with it. I've never had a payment refused either. I did have loads with the Xapo card.

Anastasios

member

Activity: 68

Merit: 12

Quote from: gentlemand on April 15, 2020, 11:49:54 AM

Quote from: Anastasios on April 15, 2020, 11:44:00 AM

Something fishy I going on.

When did the problems start and how long has it been dragging on for?

I've found support pretty useless but relatively quick to respond to enquiries on the occasions I got in touch with them. The only crypto card provider I wouldn't assume was radioactive is Coinbase. Everyone else gets treated with some wariness.

I never really had problems, they would just keep asking to reverify. I did so many times. Maybe once every three months. But this time they asked my income details. I submitted them and then my account was closed, they then asked me to submit addresses for me to withdraw my funds. But the days are passing and my coins stuck lol.

Quote from: stompix on April 15, 2020, 03:01:29 PM

Quote from: Anastasios on April 15, 2020, 11:44:00 AM

They asked again and I provided documents, then my account got closed, reason withheld for security purposes...

Is your account closed for good, they've informed you they will not let you use their service any more?Because it's a big difference between suspended and closed.

Depends what is happening there, due to AML laws it can be a pretty long wait to get those funds, legally if indeed they have an investigation they can freeze those more than a year and it is little you can do. Maybe a complaint to the financial ombudsman would help you a little, you might know what is going on there but be prepared for a long wait.
At least it seems like you're in the EU, there are still some ways for people here to file complaints against them even after Brexit...

Quote from: Anastasios on April 15, 2020, 11:44:00 AM

Seems these corona times lead to losses which they decide to make up with customers funds?!

Doubt that they shouldn't be affected by it, what worries me is that crappy token.

And, anyone updated their app today?
Just when I hit update, I received a phone call and when checking back the numbers are not loading anymore, they stay blurred like on loading but no matter how much I wait nothing changes.
I guess I'll have to reinstall it!

It's closed for good it seems. I'm not sure what triggered it. I might have broken their policy because with some online purchases the wirex visa card was denied and I used the wirex visa to pay through PayPal, other times I've topped up PayPal with the wirex visa card. I'm not sure if it's against their policy, they're not telling. I've heard from others I know they just close the account.

I took this to support escalations and see if they do anything, if not I'll have to file a complaint. At least I have proof I sent 0.3btc, they take 0.01 for deposit fee or something (ridiculous).

Some company should step up and offer worldwide service like this without this bullshit. All I want is a card to make online purchases and ATM withdrawals. I don't want my bank to know every damn detail about my whole life. I'm chained like a damn dog. I know coinbase is one of the more serious providers but no EU cards AFAIK.

gentlemand

legendary

Activity: 2590

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Welt Am Draht

Quote from: stompix on April 15, 2020, 03:01:29 PM

And, anyone updated their app today?

I don't want to in case it gets even more laggy than it is already. It's been like this for several months on two different devices. I genuinely have never had any other app that acts this way. The fact that's it's one that ties up my money is not arousing.

stompix

legendary

Activity: 2912

Merit: 6403

Blackjack.fun

Quote from: Anastasios on April 15, 2020, 11:44:00 AM

They asked again and I provided documents, then my account got closed, reason withheld for security purposes...

Is your account closed for good, they've informed you they will not let you use their service any more?Because it's a big difference between suspended and closed.

Depends what is happening there, due to AML laws it can be a pretty long wait to get those funds, legally if indeed they have an investigation they can freeze those more than a year and it is little you can do. Maybe a complaint to the financial ombudsman would help you a little, you might know what is going on there but be prepared for a long wait.
At least it seems like you're in the EU, there are still some ways for people here to file complaints against them even after Brexit...

Quote from: Anastasios on April 15, 2020, 11:44:00 AM

Seems these corona times lead to losses which they decide to make up with customers funds?!

Doubt that they shouldn't be affected by it, what worries me is that crappy token.

And, anyone updated their app today?
Just when I hit update, I received a phone call and when checking back the numbers are not loading anymore, they stay blurred like on loading but no matter how much I wait nothing changes.
I guess I'll have to reinstall it!

gentlemand

legendary

Activity: 2590

Merit: 3015

Welt Am Draht

Quote from: Anastasios on April 15, 2020, 11:44:00 AM

Something fishy I going on.

When did the problems start and how long has it been dragging on for?

I've found support pretty useless but relatively quick to respond to enquiries on the occasions I got in touch with them. The only crypto card provider I wouldn't assume was radioactive is Coinbase. Everyone else gets treated with some wariness.

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