Something fishy I going on.
When did the problems start and how long has it been dragging on for?
I've found support pretty useless but relatively quick to respond to enquiries on the occasions I got in touch with them. The only crypto card provider I wouldn't assume was radioactive is Coinbase. Everyone else gets treated with some wariness.
I never really had problems, they would just keep asking to reverify. I did so many times. Maybe once every three months. But this time they asked my income details. I submitted them and then my account was closed, they then asked me to submit addresses for me to withdraw my funds. But the days are passing and my coins stuck lol.
They asked again and I provided documents, then my account got closed, reason withheld for security purposes...
Is your account closed for good, they've informed you they will not let you use their service any more?Because it's a big difference between suspended and closed.
Depends what is happening there, due to AML laws it can be a pretty long wait to get those funds, legally if indeed they have an investigation they can freeze those more than a year and it is little you can do. Maybe a complaint to the financial ombudsman would help you a little, you might know what is going on there but be prepared for a long wait.
At least it seems like you're in the EU, there are still some ways for people here to file complaints against them even after Brexit...
Seems these corona times lead to losses which they decide to make up with customers funds?!
Doubt that they shouldn't be affected by it, what worries me is that crappy token.
And, anyone updated their app today?
Just when I hit update, I received a phone call and when checking back the numbers are not loading anymore, they stay blurred like on loading but no matter how much I wait nothing changes.
I guess I'll have to reinstall it!
It's closed for good it seems. I'm not sure what triggered it. I might have broken their policy because with some online purchases the wirex visa card was denied and I used the wirex visa to pay through PayPal, other times I've topped up PayPal with the wirex visa card. I'm not sure if it's against their policy, they're not telling. I've heard from others I know they just close the account.
I took this to support escalations and see if they do anything, if not I'll have to file a complaint. At least I have proof I sent 0.3btc, they take 0.01 for deposit fee or something (ridiculous).
Some company should step up and offer worldwide service like this without this bullshit. All I want is a card to make online purchases and ATM withdrawals. I don't want my bank to know every damn detail about my whole life. I'm chained like a damn dog. I know coinbase is one of the more serious providers but no EU cards AFAIK.
