FX fees is relatively niche. I can't see them bothering.
Interesting to hear about the card upgrade though. Not convinced about the next to no fees. At the moment they don't mention the spread when you're converting which adds up to about 0.5-0.7% and I presume they'll carry that over.
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 6. (Read 69281 times)
July 31, 2020, 06:34:56 PM
July 31, 2020, 04:25:10 PM
I forgot about this,I wanted to post an update as I got verified at last and I have to say that support was pretty helpful and prompt with wirex.
So this happened, first with one bill, with a second, then tried again with a better camera, as I thought it was blurry and then decided to skip their automatic systems and to contact them as I kept getting error after error about wrong address.All the documents got rejected because my address in my account was typed wrong, the number of the street was mismatched with the building number and an extra letter, god knows how that ended up there, and yet I still got the cards in time and none was lost.
Nice to see them replying to me pretty fast (a few hours) and more importantly pointing clearly where the mistake was and dealing with the issue perfectly reasonable.
As for the Mastercard deal, when I read about it on their page something else caught my attention:
But I have a feeling it doesn't mean getting read of the fx fees unfortunately
So this happened, first with one bill, with a second, then tried again with a better camera, as I thought it was blurry and then decided to skip their automatic systems and to contact them as I kept getting error after error about wrong address.All the documents got rejected because my address in my account was typed wrong, the number of the street was mismatched with the building number and an extra letter, god knows how that ended up there, and yet I still got the cards in time and none was lost.
Nice to see them replying to me pretty fast (a few hours) and more importantly pointing clearly where the mistake was and dealing with the issue perfectly reasonable.
As for the Mastercard deal, when I read about it on their page something else caught my attention:
Quote
The Mastercard announcement marks the start of a new phase at Wirex that will revolutionise the fintech and cryptocurrency spaces. Later this year, we are planning to launch a next-generation of Wirex card for customers in the EEA region, with game-changing features including additional currencies, free international ATM withdrawals, sky-high limits and next-to-no fees, that will ensure it has a significant advantage over our competitors, some of which will be assisted with our burgeoning relationship with Mastercard.
But I have a feeling it doesn't mean getting read of the fx fees unfortunately
July 20, 2020, 01:27:09 PM
https://www.coindesk.com/mastercard-now-allows-crypto-firm-wirex-to-issue-payment-cards
Wirex can now directly issue cards as they're a principal Mastercard member.
Dunno whether this will improve everyone's lives immeasurably but I guess it removes the chances of a third party issuer flaking out on them.
Wirex can now directly issue cards as they're a principal Mastercard member.
Dunno whether this will improve everyone's lives immeasurably but I guess it removes the chances of a third party issuer flaking out on them.
July 19, 2020, 08:14:27 AM
is there someone of the support reading here?
(because since over a year and x tries of sending documents they are ignoring all - I would like to get my send cryptos back!)
(because since over a year and x tries of sending documents they are ignoring all - I would like to get my send cryptos back!)
Doubt it, their main account hasn't been online from November and I don't remember seeing any support in this thread since I got my card and that is well over a year or maybe more. Your only chance if support is ignoring you is to try twitter, maybe they will pick it up and at least give you a reply. I occasionally see the support there asking for the user's ticket numbers.
July 18, 2020, 05:47:54 PM
So I advise you ask the support what's the problem. This operation should take, afaik, maximum 24h.
is there someone of the support reading here?
(because since over a year and x tries of sending documents they are ignoring all - I would like to get my send cryptos back!)
July 18, 2020, 05:11:19 PM
Do you remember how long it took? I did submit that document on the 16th and no word from them although they claim a few minutes till exceptionally up to 24 hours...
I can't tell exactly, but after some weeks I said I waited enough and asked the support wtf they do.
I was lucky enough and found a bright support member who actually helped me.
In my case the bill statement had - on different pages - different postcode for my address. Since Murphy clearly works there, they've took the wrong one as good. No biggie, it's the neighbour postcode
However, I was advised to change my profile postcode to that one and shortly the problem got fixed.
So I advise you ask the support what's the problem. This operation should take, afaik, maximum 24h.
July 18, 2020, 01:45:36 PM
If they hit me for it I dunno if I can be arsed to summon the will to service their desire. I haven't used it for months now. If I have something lying around then maybe. I'm not going to go digging.
And if ever gets to source of funds they will receive a photo of my hairy, sagging bottom. Or more likely one pulled from Google images as that's far less work.
And if ever gets to source of funds they will receive a photo of my hairy, sagging bottom. Or more likely one pulled from Google images as that's far less work.
July 18, 2020, 01:42:45 PM
At some point this year they've asked for a new proof of address from me too.
And after getting that they were happy again.
And after getting that they were happy again.
Do you remember how long it took? I did submit that document on the 16th and no word from them although they claim a few minutes till exceptionally up to 24 hours...
So I think that you may be worrying for nothing.
Hope so, but if they don't accept that utility bill I only have one option left which is a tax bill as currently, my bank is not printing anymore the address on its statements, and the rest of the stuff is on my wife's name, so out of that huge list, I'm actually down to two viable options.
July 16, 2020, 02:22:56 PM
At some point this year they've asked for a new proof of address from me too.
And after getting that they were happy again.
So I think that you may be worrying for nothing.
And after getting that they were happy again.
So I think that you may be worrying for nothing.
July 16, 2020, 09:17:56 AM
So, out of the blue, I've reached the "limits". Anyone got this message or it's again random since I haven't made any purchase in the last 5 days and the last one was under 3$, but well, it seems that I must verify my address.
Why, that I have no clue, if they indeed cared about security they could have easily seen I've never made a bank transfer, only withdraw a few euros once from ATMs as a test, and most of my purchases can be located inside a 5-10km radius area.
Why suddenly I need to verify again my address?
They've not asked for proof of identity, for the source of the money, but for my address, I find this pretty stupid and useless, although I might do this verification if they accept a utility bill. But the moment they will ask for SOF (source of funds) is the moment I drop it.
Why, that I have no clue, if they indeed cared about security they could have easily seen I've never made a bank transfer, only withdraw a few euros once from ATMs as a test, and most of my purchases can be located inside a 5-10km radius area.
Why suddenly I need to verify again my address?
They've not asked for proof of identity, for the source of the money, but for my address, I find this pretty stupid and useless, although I might do this verification if they accept a utility bill. But the moment they will ask for SOF (source of funds) is the moment I drop it.
June 22, 2020, 06:27:42 AM
I left a few quid on there after reading about that as the idea of having to reapply is very silly indeed.
Yep, silly indeed. But it happens only if it's negative for 2 months, afaik.
Of course, at the time I was writing I've already exchanged a small amount into EUR to get back to positive. I don't want to risk only for the heck of it.
I left a few quid on there after reading about that as the idea of having to reapply is very silly indeed. Despite that they haven't charged me a fee since April now. Maybe I'm special.
I had such a "feature" too at some point, for 1-2 months. And when they noticed, they've subtracted all their money.
As a warning, I've also had some months when the fee was subtracted, just not written.
With so many bugs, they make all of us feel "special" from time to time
June 22, 2020, 05:58:09 AM
Since the stars have aligned right, I was able to make a little test: I've left insufficient funds on my card so the monthly fee made it get negative.
I left a few quid on there after reading about that as the idea of having to reapply is very silly indeed. Despite that they haven't charged me a fee since April now. Maybe I'm special.
June 22, 2020, 03:09:45 AM
They responded to my ticket and said that I had insufficient founds on my USD card to cover the monthly fee.
They cant deduct the money from my other cards or wallets indirectly.
But I had no warnings or anything. I find it a little strange.
They cant deduct the money from my other cards or wallets indirectly.
But I had no warnings or anything. I find it a little strange.
Since the stars have aligned right, I was able to make a little test: I've left insufficient funds on my card so the monthly fee made it get negative.
I don't know if it's a new feature or not, but I've got this morning a push notification telling that I am on negative balance. No extra explanations, but it's still something.
Of course, they could have sent an e-mail since push notifications are easy to miss (for example by disabling them after they've started spamming offers). However, a little warning is there.
I know the case is closed, but I thought I should add this in case somebody else will read about the negative funds issue.
June 19, 2020, 09:16:00 AM
https://wirexapp.com/issuer-terms
Still Contis here for Europe.
The Wirecard stuff must be for other areas.
https://www.straitstimes.com/business/police-raid-wirecard-entities-in-singapore-after-reports-of-fraud-allegations-at-payments
According to that the Singapore Wirecard is linked to the German Wirecard, it's a subsidiary and as you can see in the links it's also had its own share of problems before the current ones.
https://www.straitstimes.com/business/banking/wirecard-chairman-resigns-amid-accounting-controversy-involving-singapore
Good old cryptoland never fails to fail.
Still Contis here for Europe.
The Wirecard stuff must be for other areas.
https://www.straitstimes.com/business/police-raid-wirecard-entities-in-singapore-after-reports-of-fraud-allegations-at-payments
According to that the Singapore Wirecard is linked to the German Wirecard, it's a subsidiary and as you can see in the links it's also had its own share of problems before the current ones.
https://www.straitstimes.com/business/banking/wirecard-chairman-resigns-amid-accounting-controversy-involving-singapore
Good old cryptoland never fails to fail.
June 19, 2020, 08:48:37 AM
Before posting here I made a quick search on their websites https://wirexapp.com/en/issuer-terms
https://www.google.com/search?q=Wirecard+Singapore+Pte+Ltd%2C&oq=Wirecard+Singapore+Pte+Ltd%2C&aqs=chrome.0.69i59j0l5.669j0j4&sourceid=chrome&ie=UTF-8
Website ? https://www.wirecard.com/en-ap Probably it's a local affiliate, but it seems there is a link between Wirex / Wirecard
Quote
1. Definitions and Construction
....
Card Issuer – means Wirecard Singapore Pte Ltd, 80 Pasir Panjang Road, #14-81 Mapletree Business City, Singapore 117372.
....
Card Issuer – means Wirecard Singapore Pte Ltd, 80 Pasir Panjang Road, #14-81 Mapletree Business City, Singapore 117372.
https://www.google.com/search?q=Wirecard+Singapore+Pte+Ltd%2C&oq=Wirecard+Singapore+Pte+Ltd%2C&aqs=chrome.0.69i59j0l5.669j0j4&sourceid=chrome&ie=UTF-8
Website ? https://www.wirecard.com/en-ap Probably it's a local affiliate, but it seems there is a link between Wirex / Wirecard
June 19, 2020, 07:18:37 AM
Yeah, they use Contis, it's at the bottom of the website, with those letters that are so small you definitely must read them because most of the times that's where the problems hide
I see that only bitcoin.com managed to get confused by the name, coindesk did their research better
https://www.coindesk.com/crypto-card-issuer-wirecard-missing-german-enron-scandal
But I'm sure, funds are SAFU! Till they ain't no more.
I've been burned pretty good with epassporte, not going to keep more on those cards than what's needed for an emergency in case I'm stranded somewhere and everything else doesn't work.
Quote
2020 Wirex Limited (CRN 09334596), whose registered office is 34-37 Liverpool St, London EC2M7PP United Kingdom. Wirex Limited is authorised by the Financial Conduct Authority (FRN: 902025) under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments.
Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa.
Your Visa Debit & Prepaid Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa.
I see that only bitcoin.com managed to get confused by the name, coindesk did their research better
https://www.coindesk.com/crypto-card-issuer-wirecard-missing-german-enron-scandal
Quote
Wirecard subsidiary Wirecard Card Solutions branched out into crypto when it became the issuer for crypto payment card providers Crypto.com and TenX. Wirecard had also partnered with TON Labs, the developer house behind Telegram’s blockchain. A court document also claimed Wirecard’s COO participated in the $1.7 billion token sale in 2018.
But I'm sure, funds are SAFU! Till they ain't no more.
I've been burned pretty good with epassporte, not going to keep more on those cards than what's needed for an emergency in case I'm stranded somewhere and everything else doesn't work.
June 19, 2020, 06:18:12 AM
As far as I know Wirex use https://contis.com
https://contis.com/2018/07/17/contis-wirex-triumph-at-paytech-awards-2018/
Never heard them mention Wirecard and I expect that's typical 'crypto press' stupidity and laziness - 'Hey, it's got Wire in the name so they must be dealing with each other.' - but things change fast.
Crypto.com does use Wirecard https://blog.crypto.com/credit-debit-card-top-up/
As ever take it as a lesson that a crypto card account could croak any second. Treat it like the hot potato it is. Load and empty ASAP.
https://contis.com/2018/07/17/contis-wirex-triumph-at-paytech-awards-2018/
Never heard them mention Wirecard and I expect that's typical 'crypto press' stupidity and laziness - 'Hey, it's got Wire in the name so they must be dealing with each other.' - but things change fast.
Crypto.com does use Wirecard https://blog.crypto.com/credit-debit-card-top-up/
As ever take it as a lesson that a crypto card account could croak any second. Treat it like the hot potato it is. Load and empty ASAP.
June 19, 2020, 06:09:54 AM
https://www.channelnewsasia.com/news/business/wirecard-says-it-cannot-rule-out--fraud-of-considerable-proportions--12850566
https://www.reuters.com/article/us-wirecard-investigation-breakingviews/breakingviews-wirecard-scandal-turns-into-an-existential-crisis-idUSKBN23P24Q
https://news.bitcoin.com/crypto-card-issuer-wirecard-missing-2-1-billion-cash/
TL : DR
Wirecard the company behind wirex it seems has missing cash on their trust account (2.13 BILLIONS of dollars)
Title crashed in Frankfurt's stock market (-60%)
However there isn't any update regarding cryptocurrencies and related product (topic's subject wirex card) I think it's better have precautions with that debit card.
Same issue also with the other card (Crypto.com)
https://www.reuters.com/article/us-wirecard-investigation-breakingviews/breakingviews-wirecard-scandal-turns-into-an-existential-crisis-idUSKBN23P24Q
https://news.bitcoin.com/crypto-card-issuer-wirecard-missing-2-1-billion-cash/
TL : DR
Wirecard the company behind wirex it seems has missing cash on their trust account (2.13 BILLIONS of dollars)
Title crashed in Frankfurt's stock market (-60%)
Quote
Spurious” cash balances provided by a third party with the aim of deceiving the auditor (E&Y)
Quote
The amount missing equals 25% of the funds on the company’s balance sheet.
However there isn't any update regarding cryptocurrencies and related product (topic's subject wirex card) I think it's better have precautions with that debit card.
Same issue also with the other card (Crypto.com)
June 03, 2020, 07:45:41 AM
Yeah from two months stated in the T&S to six months it's quite the difference.
I checked how much I left my card and account empty and it was barely one month and a few days, they did charge me two months of maintenance on both cards but indeed, they only charge if the Euro or USD account is funded, I see in my stats that I loaded my account with bitcoin, they didn't charge anything for 3 days, and only after I transferred 100 euros then the fees got deducted.
Did they say if they are going to charge you extra for a new card?
They told me that a replacement card will be charged when I damaged my last one but it's been six months and they haven't taken one cent.
I checked how much I left my card and account empty and it was barely one month and a few days, they did charge me two months of maintenance on both cards but indeed, they only charge if the Euro or USD account is funded, I see in my stats that I loaded my account with bitcoin, they didn't charge anything for 3 days, and only after I transferred 100 euros then the fees got deducted.
Gonna order a new USD card.
Did they say if they are going to charge you extra for a new card?
They told me that a replacement card will be charged when I damaged my last one but it's been six months and they haven't taken one cent.
They said it takes longer than I thought, even up to a few weeks to order me a new card in this situation, because the bank puts me on a blacklist or something that has to be reverted.
June 03, 2020, 05:22:12 AM
Yeah from two months stated in the T&S to six months it's quite the difference.
I checked how much I left my card and account empty and it was barely one month and a few days, they did charge me two months of maintenance on both cards but indeed, they only charge if the Euro or USD account is funded, I see in my stats that I loaded my account with bitcoin, they didn't charge anything for 3 days, and only after I transferred 100 euros then the fees got deducted.
Did they say if they are going to charge you extra for a new card?
They told me that a replacement card will be charged when I damaged my last one but it's been six months and they haven't taken one cent.
I checked how much I left my card and account empty and it was barely one month and a few days, they did charge me two months of maintenance on both cards but indeed, they only charge if the Euro or USD account is funded, I see in my stats that I loaded my account with bitcoin, they didn't charge anything for 3 days, and only after I transferred 100 euros then the fees got deducted.
Gonna order a new USD card.
Did they say if they are going to charge you extra for a new card?
They told me that a replacement card will be charged when I damaged my last one but it's been six months and they haven't taken one cent.
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