Can the virtual card be registered to use with apple pay? or would i need to still order a contactless card when the next batch is available?
Thanks
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 26. (Read 69379 times)
October 14, 2017, 09:41:52 AM
October 12, 2017, 07:43:09 AM
Can I deactivate my card if I reach the lifetime limit and order a new one?
Please note that limits are per account. It means your new card will be useless without verification if you have already reached the lifetime limit on the previous card.
October 12, 2017, 07:42:03 AM
Hello,
Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds
Ticket #239097
Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds
Ticket #239097
Hello.
There are only 10 days have passed, not 2 weeks.
Our support team has already told you that your operation has a status Authorised. It means, that if the merchant didn't receive your money - it will come back to your balance automatically after 14-15 days.
We can't speed up the process and you need to wait 14-15 days.
October 12, 2017, 07:40:25 AM
Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
Hi!1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
You can check our limits here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits
1. Yes, the limits are the same. Moreover, the limits are per account, not per card.
2. For the unverified account, the lifetime spending (unload) limit is 800 USD/EUR/GBP
3. You can check your transactions list to see how much you have already spent.
October 12, 2017, 07:34:50 AM
@draftdoc
@cpozzer
Our service had some issues with exchanges for a few days, but they have been already fixed and now all should be fine.
If you still have any issues please write to our support.
I apologize for the inconvenience.
@cpozzer
Our service had some issues with exchanges for a few days, but they have been already fixed and now all should be fine.
If you still have any issues please write to our support.
I apologize for the inconvenience.
October 12, 2017, 07:33:01 AM
Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
Hi!
You can check our limits here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits
1. Yes, the limits are the same. Moreover, the limits are per account, not per card.
2. For the unverified account, the lifetime spending (unload) limit is 800 USD/EUR/GBP
3. You can check your transactions list to see how much you have already spent.
October 12, 2017, 06:54:39 AM
Hello,
Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds
Ticket #239097
Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds
Ticket #239097
October 11, 2017, 08:53:42 AM
I had many issues with failed transactions in last few days. Somehow there were pending transactions and funds were transferred to my card two times for the same transaction. In the meantime I did pull out some cash at ATM.
It looks like opposite problem from everyone else, I have more funds on my card than there should be
I feel if I do another transaction it will add up to my card again.
Not that I'm complaining receiving free cash, but it's not right and there could be some charges because my actual card balance is negative.
I have contacted the support and they say balance is ok.
Is there anyone with similar experience?
It looks like opposite problem from everyone else, I have more funds on my card than there should be
I feel if I do another transaction it will add up to my card again.Not that I'm complaining receiving free cash, but it's not right and there could be some charges because my actual card balance is negative.
I have contacted the support and they say balance is ok.
Is there anyone with similar experience?
I have about 40 failed exchanges in the last 16hrs...unacceptable!!!
October 10, 2017, 03:24:45 PM
I had many issues with failed transactions in last few days. Somehow there were pending transactions and funds were transferred to my card two times for the same transaction. In the meantime I did pull out some cash at ATM.
It looks like opposite problem from everyone else, I have more funds on my card than there should be I feel if I do another transaction it will add up to my card again.
Not that I'm complaining receiving free cash, but it's not right and there could be some charges because my actual card balance is negative.
I have contacted the support and they say balance is ok.
Is there anyone with similar experience?
It looks like opposite problem from everyone else, I have more funds on my card than there should be
I feel if I do another transaction it will add up to my card again.Not that I'm complaining receiving free cash, but it's not right and there could be some charges because my actual card balance is negative.
I have contacted the support and they say balance is ok.
Is there anyone with similar experience?
October 08, 2017, 02:07:40 PM
Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
October 08, 2017, 09:01:19 AM
Wirex, can you please verify for me if I will receive the refund for the failed transaction charged by Wirex?
ticket #230340
Check if paypal cancelled the charge, its been one week
ticket #230340
Check if paypal cancelled the charge, its been one week
Hello.
Your ticket was answered a few days ago and the agent provided you the correct information.
Your funds on hold until we will receive confirmation from the merchant. If the transaction was failed (or refunded back), your funds will be automatically released after 14-15 days since the date of the transaction. Unfortunately, we don't have any possibility to speed up this process. Please wait.
I apologize for any inconvenience it causes, and appreciate your understanding.
October 07, 2017, 05:52:06 PM
Wirex, can you please verify for me if I will receive the refund for the failed transaction charged by Wirex?
ticket #230340
Check if paypal cancelled the charge, its been one week
ticket #230340
Check if paypal cancelled the charge, its been one week
October 07, 2017, 06:37:14 AM
I'm going to try use my card for the first time today. Do I need to transfer the money from my Wirex bitcoin account to my plastic card or will it automatically come out of that when I try withdraw from the ATM? Thanks.
You need to exchange the BTC to your card if you have the app its very easy to use and very user-friendly.
Hit the exchange button select your bitcoin account and the card you want to load then just follow the app or website
Yeah, I figured it out. Unfortunately the exchange rate Wirex gives you makes it not worth using the card. 1 BTC is currently £3,324 on Coinbase and Preev but only £3130 on Wirex which is a huge £194 difference. Then add the five £2.50 ATM fees I'll be charged to withdraw it out which takes it to £206 loss. Shame since Coinbase sucks so much and wont answer my support emails to them.
October 06, 2017, 04:57:17 AM
I am not in Europe and I have virtual card, I'm from Israel. My virtual card will stop working?
Hi!
No, your card will work as usual as Israel in the list of the supported countries by WaveCrest:
https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery
October 06, 2017, 03:23:08 AM
Hello sir,
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
Hi!
Please check our new article with some new details about it in our blog: https://wirexapp.com/will-my-wirex-card-still-work-oct-15/
October 05, 2017, 12:09:08 PM
Hello sir,
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
Hi!
Please check our new article with some new details about it in our blog: https://wirexapp.com/will-my-wirex-card-still-work-oct-15/
Hello,
I am not in Europe and I have virtual card, I'm from Israel. My virtual card will stop working?
October 05, 2017, 04:30:53 AM
Hello sir,
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
Hi!
Please check our new article with some new details about it in our blog: https://wirexapp.com/will-my-wirex-card-still-work-oct-15/
October 04, 2017, 03:43:06 AM
I tried to purchase a Smart TV with my Wirex card, payment got rejected but I was charged and now money disappeared....
Ticket #230340
Ticket #230340
Hi!
Your ticket was answered in 3 hours.
If you have any additional questions please continue further communication in your ticket.
Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.
October 03, 2017, 01:15:01 PM
I confirm I received an answer but I still don't understand why Wirex is asking me to wait 14 days to receive my money back. There was an error in Paypal side and they charged me but there is not transaction.
I hope I get the money back because its a big amount.
I hope I get the money back because its a big amount.
This happens to me with some merchants. First they block the purchase amount, then they charge the same amount again. The blocked amount is released within a few weeks. I'm guessing you got in the same situation.
October 03, 2017, 12:55:36 PM
I tried to purchase a Smart TV with my Wirex card, payment got rejected but I was charged and now money disappeared....
Ticket #230340
Ticket #230340
Hi!
Your ticket was answered in 3 hours.
If you have any additional questions please continue further communication in your ticket.
I confirm I received an answer but I still don't understand why Wirex is asking me to wait 14 days to receive my money back. There was an error in Paypal side and they charged me but there is not transaction.
I hope I get the money back because its a big amount.
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