Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 26.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: MrDibbley on October 14, 2017, 08:41:52 AM

Can the virtual card be registered to use with apple pay? or would i need to still order a contactless card when the next batch is available?

Hello.

Our current virtual cards, issued by WaveCrest do not support Apple Pay and it is impossible to use them with Apple Pay. Unfortunately, I don't have information about such possibility with the new contactless cards, so can't advise right now. Please wait for the release for more details.

MrDibbley

newbie

Activity: 33

Merit: 0

Can the virtual card be registered to use with apple pay? or would i need to still order a contactless card when the next batch is available?

Thanks

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: 21M on October 12, 2017, 06:40:25 AM

Can I deactivate my card if I reach the lifetime limit and order a new one?

Please note that limits are per account. It means your new card will be useless without verification if you have already reached the lifetime limit on the previous card.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: Nevare. on October 12, 2017, 05:54:39 AM

Hello,

Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds

Ticket #239097

Hello.

There are only 10 days have passed, not 2 weeks.
Our support team has already told you that your operation has a status Authorised. It means, that if the merchant didn't receive your money - it will come back to your balance automatically after 14-15 days.
We can't speed up the process and you need to wait 14-15 days.

21M

sr. member

Activity: 451

Merit: 257

Mr. BTC

Quote from: Wirex-E-Coin on October 12, 2017, 06:33:01 AM

Quote from: 21M on October 08, 2017, 01:07:40 PM

Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?

Hi!

You can check our limits here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits

1. Yes, the limits are the same. Moreover, the limits are per account, not per card.
2. For the unverified account, the lifetime spending (unload) limit is 800 USD/EUR/GBP
3. You can check your transactions list to see how much you have already spent.

Can I deactivate my card if I reach the lifetime limit and order a new one?

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

@draftdoc
@cpozzer

Our service had some issues with exchanges for a few days, but they have been already fixed and now all should be fine.
If you still have any issues please write to our support.

I apologize for the inconvenience.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: 21M on October 08, 2017, 01:07:40 PM

Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?

Hi!

You can check our limits here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits

1. Yes, the limits are the same. Moreover, the limits are per account, not per card.
2. For the unverified account, the lifetime spending (unload) limit is 800 USD/EUR/GBP
3. You can check your transactions list to see how much you have already spent.

Nevare.

newbie

Activity: 53

Merit: 0

Hello,

Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds

Ticket #239097

cpozzer

sr. member

Activity: 434

Merit: 251

Quote from: draftdoc on October 10, 2017, 02:24:45 PM

I had many issues with failed transactions in last few days. Somehow there were pending transactions and funds were transferred to my card two times for the same transaction. In the meantime I did pull out some cash at ATM.
It looks like opposite problem from everyone else, I have more funds on my card than there should be

I feel if I do another transaction it will add up to my card again.
Not that I'm complaining receiving free cash, but it's not right and there could be some charges because my actual card balance is negative.
I have contacted the support and they say balance is ok.
Is there anyone with similar experience?

I have about 40 failed exchanges in the last 16hrs...unacceptable!!!

draftdoc

newbie

Activity: 2

Merit: 0

I had many issues with failed transactions in last few days. Somehow there were pending transactions and funds were transferred to my card two times for the same transaction. In the meantime I did pull out some cash at ATM.
It looks like opposite problem from everyone else, I have more funds on my card than there should be

I feel if I do another transaction it will add up to my card again.
Not that I'm complaining receiving free cash, but it's not right and there could be some charges because my actual card balance is negative.
I have contacted the support and they say balance is ok.
Is there anyone with similar experience?

21M

sr. member

Activity: 451

Merit: 257

Mr. BTC

Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: Nevare. on October 07, 2017, 04:52:06 PM

Wirex, can you please verify for me if I will receive the refund for the failed transaction charged by Wirex?

ticket #230340

Check if paypal cancelled the charge, its been one week

Hello.
Your ticket was answered a few days ago and the agent provided you the correct information.
Your funds on hold until we will receive confirmation from the merchant. If the transaction was failed (or refunded back), your funds will be automatically released after 14-15 days since the date of the transaction. Unfortunately, we don't have any possibility to speed up this process. Please wait.
I apologize for any inconvenience it causes, and appreciate your understanding.

Nevare.

newbie

Activity: 53

Merit: 0

Wirex, can you please verify for me if I will receive the refund for the failed transaction charged by Wirex?

ticket #230340

Check if paypal cancelled the charge, its been one week

hilariousetc

legendary

Activity: 2968

Merit: 3061

Join the world-leading crypto sportsbook NOW!

Quote from: AtraxPool on September 28, 2017, 05:52:43 PM

Quote from: hilariousetc on September 28, 2017, 01:40:00 AM

I'm going to try use my card for the first time today. Do I need to transfer the money from my Wirex bitcoin account to my plastic card or will it automatically come out of that when I try withdraw from the ATM? Thanks.

You need to exchange the BTC to your card if you have the app its very easy to use and very user-friendly.

Hit the exchange button select your bitcoin account and the card you want to load then just follow the app or website

Yeah, I figured it out. Unfortunately the exchange rate Wirex gives you makes it not worth using the card. 1 BTC is currently £3,324 on Coinbase and Preev but only £3130 on Wirex which is a huge £194 difference. Then add the five £2.50 ATM fees I'll be charged to withdraw it out which takes it to £206 loss. Shame since Coinbase sucks so much and wont answer my support emails to them.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: Nevare. on October 05, 2017, 11:09:08 AM

I am not in Europe and I have virtual card, I'm from Israel. My virtual card will stop working?

Hi!
No, your card will work as usual as Israel in the list of the supported countries by WaveCrest:
https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery

cryptostrich

newbie

Activity: 37

Merit: 0

Quote from: Wirex-E-Coin on October 05, 2017, 03:30:53 AM

Quote from: cryptostrich on October 04, 2017, 02:43:06 AM

Hello sir,

Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.

Hi!

Please check our new article with some new details about it in our blog: https://wirexapp.com/will-my-wirex-card-still-work-oct-15/

Thanks for the answer! All the best

Nevare.

newbie

Activity: 53

Merit: 0

Quote from: Wirex-E-Coin on October 05, 2017, 03:30:53 AM

Quote from: cryptostrich on October 04, 2017, 02:43:06 AM

Hello sir,

Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.

Hi!

Please check our new article with some new details about it in our blog: https://wirexapp.com/will-my-wirex-card-still-work-oct-15/

Hello,

I am not in Europe and I have virtual card, I'm from Israel. My virtual card will stop working?

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: cryptostrich on October 04, 2017, 02:43:06 AM

Hello sir,

Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.

Hi!

Please check our new article with some new details about it in our blog: https://wirexapp.com/will-my-wirex-card-still-work-oct-15/

cryptostrich

newbie

Activity: 37

Merit: 0

Quote from: Wirex-E-Coin on October 03, 2017, 07:10:30 AM

Quote from: Nevare. on October 02, 2017, 09:14:45 AM

I tried to purchase a Smart TV with my Wirex card, payment got rejected but I was charged and now money disappeared....

Ticket #230340

Hi!
Your ticket was answered in 3 hours.
If you have any additional questions please continue further communication in your ticket.

Hello sir,

Please give us an ETA on the new contactless cards arrivals. Looking to order an card and I want to see if it worths to wait till the new ones are coming.

happydragon

newbie

Activity: 1

Merit: 0

Quote from: Nevare. on October 03, 2017, 11:55:36 AM

I confirm I received an answer but I still don't understand why Wirex is asking me to wait 14 days to receive my money back. There was an error in Paypal side and they charged me but there is not transaction.

I hope I get the money back because its a big amount.

This happens to me with some merchants. First they block the purchase amount, then they charge the same amount again. The blocked amount is released within a few weeks. I'm guessing you got in the same situation.

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