Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 22.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Thank you for your understanding.

Quote from: Nodial on January 04, 2018, 01:13:04 PM

I've sent my documents for verification at least one week ago, will it take months?

I have already asked our internal team to communicate with our card issuing bank to speed up the process of your verification. You will receive the answer soon.

Quote from: Nodial on January 04, 2018, 01:13:04 PM

Will the card be unblocked if in the future my profile will be verified?

Yes, after the verification your card will be unblocked and verified. Your card limits also will be increased.

Best regards,
Michael

Nodial

newbie

Activity: 10

Merit: 0

I've sent my documents for verification at least one week ago, will it take months?

Have I to resend my documents more than once?

Will the card be unblocked if in the future my profile will be verified?

I didn't know linking a card issued to my name to my verified PayPal account was so dangerous...

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: Nodial on January 04, 2018, 09:38:40 AM

I sent you the private message with the details.

Hello!
Thank you for the details.
I checked your issue and figured out that your account was blocked because you have tried to use the unverified card with Paypal.
Please check this article: https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPal

"Q. I want to link your card to PayPal, how can I do that?
A. Please find the detailed instructions in this article. Make sure your card is verified."

And for now there are only 2 possible ways:
1. Complete verification to unblock your account.
Please follow the steps described in this article for account verification: https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

2. Fill the document for the manual card unload. In this case, we return your funds to the Wirex bitcoin wallet and completely close your card. The support agent can help you with this option.

More details were provided by the agent in your ticket.

Also please note that you can't blame us for your action as it was a violation of our rules.

Please let us know if you have any additional questions.

Best regards,
Michael

Nodial

newbie

Activity: 10

Merit: 0

@Wirex-E-Coin: I'm blaming cause of the treatment I received.

Anyway I sent you the private message with the details.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Hi all!

This is Michael again. I apologize for the delay in our answers here. Lana is on a little vacation and I will handle your messages instead of her for a few days. After that she will continue helping you.

@tsvetomir69
As I can see all answers have been already provided in your ticket. However, your ticket will be reviewed again by another agent and soon you'll get an additional explanation in your ticket.

@Nodial
Instead of blaming us could you please let me know your ticket ID here or your account email in the private message? I will check your issue and try to help.

Have a great day!

Best regards,
Michael

Nodial

newbie

Activity: 10

Merit: 0

Quote from: lite on January 03, 2018, 04:41:31 PM

Quote from: Nodial on January 03, 2018, 03:16:50 PM

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.

My virtual card was blocked as well few weeks ago, fortunately i did not have any balance on card or had any bitcoin there. i have stopped using them, since they require ID proofs/don't serve the country i live in. did you contact support? what did they say? i hope you get your money back (without having to go through ID verification Undecided

).

It is not a problem to verify myself, in fact I sent them my documents when I noticed it was required, the problem is that I'm afraid they're scam cause it doesn't make any sense to provide a card that requires verification and then block it because you haven't verified your identity. This can only be explained with the fact they're trying to steal customers money.

Yes, I contacted the support and I got a template email back: "We pause your account to first protect your assets, your money and protect your account".

lite

legendary

Activity: 1400

Merit: 1009

Quote from: Nodial on January 03, 2018, 03:16:50 PM

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.

My virtual card was blocked as well few weeks ago, fortunately i did not have any balance on card or had any bitcoin there. i have stopped using them, since they require ID proofs/don't serve the country i live in. did you contact support? what did they say? i hope you get your money back (without having to go through ID verification Undecided

).

Nodial

newbie

Activity: 10

Merit: 0

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Dear tsvetomir69,

Thank you for reporting the problem. The agent who works on your ticket was asked to check it more carefully. She will get back to you as soon as possible. Please, notice that it may require additional time since it depends on how quickly bank considers the issue and provides feedback.

Thank you in advance for your patience!

emmabear

newbie

Activity: 2

Merit: 0

When will our Bitcoin Cash be available for withdrawal? I had 2 btc on Aug 1 and want to receive my bitcoin cash as soon as possible.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

WirexVictim,

Your comment is weird, don't you think? Roll Eyes

Would you be so kind to share the number of the ticket that you opened! I'm offering you some help and you ignore it. Let me help you, ok. You probably contacted our support and something went wrong. Let me check it!

Waiting for your reply!

With all the respect,
Lana

WirexVictim

newbie

Activity: 5

Merit: 0

Quote from: Wirex-E-Coin on December 19, 2017, 03:14:08 AM

Hey @WirexVictim!

I am so sad that you chose this nickname.. Anyway, I suggest you to contact our support team. We would need to check your particular case. If you've already opened a ticket, let me know the ID! I will do my best to resolve the issue as quickly as possible.

Best wishes!
Lana

This is not particular case and there is no other solution than prompt refund. Your support team winds people up by talking nonsense. There is no need to talk to them anymore. Group of Wirex victims gathered to start legal action and you will be informed about details right after holidays.

Best wishes to you too.

GoldSeal

legendary

Activity: 1862

Merit: 1002

When is wirex going to have another debit card that works for the rest of the world? I don't care about contactless cards etc. I just want a card that works in an ATM because I live in Japan.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Hey @WirexVictim!

I am so sad that you chose this nickname.. Anyway, I suggest you to contact our support team. We would need to check your particular case. If you've already opened a ticket, let me know the ID! I will do my best to resolve the issue as quickly as possible.

Best wishes!
Lana

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

@Catwalk, Hi!

I have checked with an agent that works on your case. She will keep you updated! Please, do not hesitate to contact me if she'll keep you waiting too long!

Best regards,
Lana

ne0x86

newbie

Activity: 81

Merit: 0

Hi, anyone can explain me how fees works?

I did a deposit in LBRY. I add 69lbc coins (about 38usd, price in wirex is close to bittrex) but I received 0.001065 btc (19usd). Where is the rest?

This is blockchain link: https://tradeblock.com/bitcoin/tx/704b79872f34f6edb911521476aafad5f84d7bbb25de9722fc6b2b1dc55f28ab

Thx for your help

Catwalk

member

Activity: 73

Merit: 10

I can't believe wirex I have been with them for quite awhile and when they transitioned from MasterCard to visa I requested a refund on my card and got it.
I eventually bought 1 plastic card and 2 virtual card later down the line. I find them disabled I have barely used them. With no info on when exactly the new cards will come I requested a refund on those cards. I expected a refund for such an obvious situation but nope. They refused my refund stating to wait for the new cards. Are you serious I expect my money back on the cards that I bought barely used and now unusable because of their new terms. Ridiculous
If I wanted go wait refund me and I will buy the cards later.
Request: 293310

WirexVictim

newbie

Activity: 5

Merit: 0

Is it true that Wirex refuses to refund canceled cards?

Kumic

full member

Activity: 533

Merit: 100

Quote from: Wirex-E-Coin on November 27, 2017, 09:24:13 AM

Quote from: Kumic on November 26, 2017, 06:46:17 PM

I can't login to my account. I see that many people have the same issue.
What do I need to do?

Hello.
Thank you for contacting Wirex!

We don't see any problems with your account, it is active. But please note that you have enabled 2FA security.

In order to reset your password, you need to use reset password link provided below: https://app.wirexapp.com/forgot-password

As well, please note following:

- Do not use capital letters while entering an email address.
- If you do not receive password reset link please check your spam folder.
- Alternatively, please clean your web-browser history and cookies or try to use another device.
- If you unable to receive reset password message make sure that your provider didn’t block our email domain

Please write to [email protected] to create a ticket if the issue persists.

I adjusted my clock on my phone it was 2 minutes off (time on google 02:49 pm, time on my phone 02:51 pm). That helped. So clocks must be running at same time. I didn't have any problems with other accounts though.

Wirex-E-Coin

sr. member

Activity: 365

Merit: 250

Quote from: doktor83 on November 22, 2017, 10:11:01 AM

When will new debit cards be available to us NON-EU residents?

Hello.
We have almost finished the integration with the new card issuer and waiting for the final Visa approval. Please stay tuned for the next updates. Thank you so much for your patience

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 22. (Read 69378 times)