2) The other pending deposit of 0.001 under ticket id 212906 has been marked as successful on my Wirex events page, but has NOT been added to my BTC wallet. My total BTC wallet balance is 0.007617 and it should now be 0.008617. Simple maths. I have replied to this ticket stating that but received no update on the progress of this ticket since it was first assigned to an agent yesterday.
Thank you for the ticket ID, your ticket in work now, please wait for the resolution.
3) My issue being unable to use the card on ebay is NOT resolved (id 211719). It was closed automatically without being looked at. This has royally pissed me off. I have received a notification this morning that this ticket has now been assigned after I replied to the automated email yesterday saying it was not solved. This has cost me 2 days sat here expecting my issue to be looked at, when in reality it never even hit a monitored inbox in the first place.
Your ticket was auto-closed as you chose one of the suggested automatic answers and was reopened after your next message.
For now, your ticket is closed with the answer of our support agent. If your issue wasn't solved you need just to answer on this message and ask for additional help.
As I can see the agent provide the correct article with the reason why your card payment can get declined:
https://help.wirexapp.com/hc/en-us/articles/115001351885-5-reasons-Why-your-Wirex-card-can-get-declinedPlease check the article and answer to the support agent.
The most usual issue is your card billing address not match the billing address in your merchant. And also the agent is right that verification is recommended as sometimes our bank can block some suspicious transactions for unverified cards. Your transaction is Paypal payment with unverified card that can be suspicious for our bank.
In other words, verification and matching the billing address solves 99% issues with online payments. The more detailed reason of rejection you can receive by asking the merchant.
In regards to the above:
I still haven't received my 0.001 to my balance. I realise its only a small amount, and now much smaller than when I deposited it, but I would still like it.
My billing addresses are 100% correct between Wirex, PayPal and eBay. I needed to make this payment quickly, though that window has now passed, so verification is irrelevant. I was testing things out to see if I was going to use (and recommend) the service.
I still fail to understand how my transaction which is within your advertised limits for unverified accounts can be deemed suspicious. You need to advertise exactly what amount it is possible to spend on ebay with the card in a single transaction. Without this information the card is useless for ebay purchases. What can be spent without it seeming suspicious to the bank? I know they can take $1, but that's a bit shit really isn't it?
I still only have your word to say that it will work if I was to verify with the bank. I placed my trust in the limits stated on the site that said I could make single ePOS transactions of $800 from an unverified account. Why should I now believe you and send you my personal information when you have so far only shown me that I cannot trust what I was told when signing up? Its a very odd situation, are you saying that the advertised limits are irrelevant as unverified cards are treated with such prejudice that you cant actually spend anything on them anyway? If paypal will not process unverified virtual card payments within advertised limits then who will? Where can I actually spend my money and how much of it am I allowed to spend at once?
So, for a TL:DR...
1) How much can I actually spend in a single ePOS transaction on this card when it is unverified?
2) Can I use an unverified virtual card on eBay at all without verifiying and if so how much can I spend?
3) Can I use an unverified virtual card via a paypal payment processor without it being verified and if so how much can I spend?
3 simple questions to which answers should be plainly displayed on your website. Can you answer them? If you can't then the unverified Wirex virtual card service isn't really useable.
Thank you for taking the time to speed up my support tickets and answer my posts, I appreciate the response.