Wirex-E-Coin my ticket ID is 206405
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Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 31. (Read 69379 times)
September 05, 2017, 04:18:54 AM
Wirex-E-Coin my ticket ID is 206405
Your issue was solved, please check your ticket for more details.
If you have any additional questions, please continue further communication in your ticket.
Thank you.
September 05, 2017, 03:52:32 AM
Hi all!
Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.
Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.
Wirex-E-Coin my ticket ID is 206405
Can You check my btc ewallet address balance please?
This is my wallet address:
https://blockchain.info/it/address/32ZjictBDhB9dkDAaxBRyKruo2gSEA7cDn
You can check total balance please and update my ewallet??
Thank You!
September 05, 2017, 03:18:27 AM
Hey guys is there a problem with the app?
Logged me out and I can't get back in. I've tried sending a recovery email and it doesn't seem to want to send.
Logged me out and I can't get back in. I've tried sending a recovery email and it doesn't seem to want to send.
Hi!
All should be fine. Please check again and if the issue persists please send a message to [email protected] from your e-mail registered with Wirex, our support team will help you.
I hear that DCR is now supported but I cannot see the option or any info on your site about topping my card up with DCR. I am living in Ireland. Is it supported here.
We are working directly only with bitcoins and all altcoins are possible to load to your bitcoin Wirex wallet (not the card directly) only through the shapeshift. You can check in your account or on their website what altcoins are possible to load using their service.
FWIW. I have had no problems with the card so far. It has worked like a charm.
Thanks a million,
You are welcome and thank you for your feedback, it means a lot for us.
September 05, 2017, 03:01:03 AM
I am sorry about the words that i said.. Otherwise, i had a reply from you on the suppor ticket, but still i have no balance on my account and more than 24 hours have already passed.
Am i gonna receive my balance on my card?
Hi GreatOrchid and thank you very much for understanding.
As I know your issue will be manually fixed on Wednesday by our dev team. I'll try to ask to speed up the process and do it today as I completely understand your concern, but not sure it is possible.
I apologize for it taking so long.
September 05, 2017, 02:58:32 AM
Hi all!
Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.
Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.
September 04, 2017, 07:09:43 PM
What the f**k i have just exchanged 0.022 btc to my usd card and when i exchanged that the CARD BALANCE DISSAPEARED.
Just give me my money back, omg this is a scam...
Just give me my money back, omg this is a scam...
Hello.
At first, I'd kindly ask you to avoid offensive words and threats in your further communication. No need to create the post in this thread at the same time with your ticket, please give our support team some time to check and solve your issue. For the future, you can also send me the private message if you need my additional help.
Please wait for the answer in your ticket, it will be soon.
I apologize for the inconvenience.
I made a support ticket since 9 days and haven't gotten a reply yet or even that its assigned, are you sure your support team is checking shit?
September 04, 2017, 04:37:58 PM
What the f**k i have just exchanged 0.022 btc to my usd card and when i exchanged that the CARD BALANCE DISSAPEARED.
Just give me my money back, omg this is a scam...
Just give me my money back, omg this is a scam...
Hello.
At first, I'd kindly ask you to avoid offensive words and threats in your further communication. No need to create the post in this thread at the same time with your ticket, please give our support team some time to check and solve your issue. For the future, you can also send me the private message if you need my additional help.
Please wait for the answer in your ticket, it will be soon.
I apologize for the inconvenience.
I am sorry about the words that i said.. Otherwise, i had a reply from you on the suppor ticket, but still i have no balance on my account and more than 24 hours have already passed.
Am i gonna receive my balance on my card? I really need it to withdraw that money tomorrow... please.
Thank you for replying the ticket, i didnt supossed to get a response.
September 04, 2017, 01:32:19 PM
Last Sunday I have send about 2000 usd in btc with 2 different btc transaction to my btc ewallet address. I didn't received any accredit!!!
I opened a support ticket and showed blockchain.info link for every transaction (over 200 confirmations at now).
This is WirexApp answer:
Good day and sorry for the delayed response.
Bitcoins deposit can take some time to actually show up in your wallet. That is because we require 3 confirmations in the blockchain. It seems like your transaction is unconfirmed - which means it was not included in any block. It might happen either because of low ranking, or fee absence, or just some circumstances in the blockchain. In such situations, we usually advise clients to wait (there is nothing we can do about that). Usually, the transaction gets finally included to blocks within 2 weeks or reversed back.
Thank you. I appreciate your patience.
But I have over 200 confirmations for every transactions (2 different):
https://blockchain.info/tx/952c8c1b0643ebb2fb70ef6cf6c29e517756f095c06861f806e992de67a29017
and
https://blockchain.info/tx/e63014239dfa213cf28c54c24455d86048f036579c0ada851383ce291c446f60
Are you having problems with the deposits?
I opened a support ticket and showed blockchain.info link for every transaction (over 200 confirmations at now).
This is WirexApp answer:
Good day and sorry for the delayed response.
Bitcoins deposit can take some time to actually show up in your wallet. That is because we require 3 confirmations in the blockchain. It seems like your transaction is unconfirmed - which means it was not included in any block. It might happen either because of low ranking, or fee absence, or just some circumstances in the blockchain. In such situations, we usually advise clients to wait (there is nothing we can do about that). Usually, the transaction gets finally included to blocks within 2 weeks or reversed back.
Thank you. I appreciate your patience.
But I have over 200 confirmations for every transactions (2 different):
https://blockchain.info/tx/952c8c1b0643ebb2fb70ef6cf6c29e517756f095c06861f806e992de67a29017
and
https://blockchain.info/tx/e63014239dfa213cf28c54c24455d86048f036579c0ada851383ce291c446f60
Are you having problems with the deposits?
September 04, 2017, 12:13:32 PM
Also facing a few issues, but only just started using it so not sure if I am the only one. Can't exchange from USD card back to BTC.
September 04, 2017, 11:30:43 AM
Hey guys is there a problem with the app?
Logged me out and I can't get back in. I've tried sending a recovery email and it doesn't seem to want to send.
Also...
I hear that DCR is now supported but I cannot see the option or any info on your site about topping my card up with DCR. I am living in Ireland. Is it supported here.
FWIW. I have had no problems with the card so far. It has worked like a charm.
Thanks a million,
J
Logged me out and I can't get back in. I've tried sending a recovery email and it doesn't seem to want to send.
Also...
I hear that DCR is now supported but I cannot see the option or any info on your site about topping my card up with DCR. I am living in Ireland. Is it supported here.
FWIW. I have had no problems with the card so far. It has worked like a charm.
Thanks a million,
J
September 04, 2017, 10:10:02 AM
What the f**k i have just exchanged 0.022 btc to my usd card and when i exchanged that the CARD BALANCE DISSAPEARED.
Just give me my money back, omg this is a scam...
Just give me my money back, omg this is a scam...
Hello.
At first, I'd kindly ask you to avoid offensive words and threats in your further communication. No need to create the post in this thread at the same time with your ticket, please give our support team some time to check and solve your issue. For the future, you can also send me the private message if you need my additional help.
Please wait for the answer in your ticket, it will be soon.
I apologize for the inconvenience.
September 04, 2017, 10:05:02 AM
Will there be support for Serbia ?
Hello.
Yes, it will be in the nearest future. More details you can find in this article about our new contactless cards, that will be available soon: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/
September 03, 2017, 05:00:25 PM
What the f**k i have just exchanged 0.022 btc to my usd card and when i exchanged that the CARD BALANCE DISSAPEARED.
Just give me my money back, omg this is a scam... Everytime i do that, the card balance is updated automaticaly, now it has been more than one hour and the balance is not updated... omg i had never have issues with this card and now you have just stolen me $110.. I was lucky because i was planing to withdraw $500 from that card on friday...
Transaction ID of the exchange:
1b21a0822fb948dd9fd6d29d72f1a5aa
This is the reference that wirex gives to me
Support ticket ID:
205671
Just give me my money back, omg this is a scam... Everytime i do that, the card balance is updated automaticaly, now it has been more than one hour and the balance is not updated... omg i had never have issues with this card and now you have just stolen me $110.. I was lucky because i was planing to withdraw $500 from that card on friday...
Transaction ID of the exchange:
1b21a0822fb948dd9fd6d29d72f1a5aa
This is the reference that wirex gives to me
Support ticket ID:
205671
September 03, 2017, 06:33:24 AM
Will there be support for Serbia ?
September 03, 2017, 05:40:47 AM
When we get a normal fees? I want to sent 4$ but the fee is 2$+ LOL.
Some more details you can find in this new article:
https://wirexapp.com/segwit-wallet-upgrade-lower-blockchain-fees-customers/
Soon it will be released and it will help with your concern about the big blockchain fee.
September 03, 2017, 05:02:59 AM
Hi!
- since I just bought a plastic card (it arrived about 2 weeks ago) and I guess that I don't qualify for a "free card replacement", I will miss this feature
We expect to reissue the card free of charge or with a huge discount for existing card holders from temporary unsupported countries. It has not been confirmed yet, though - as soon as I know more, I'll let you know
It would be clear once we settle all details with the new card issuer.
- I was hoping for an upgrade on transactions (like using SegWit, see the tx fees discussion).
As I told in one of my previous messages we are working on it. It was announced only about new contactless cards and there are not all changes that will be soon.
- since I just bought a plastic card (it arrived about 2 weeks ago) and I guess that I don't qualify for a "free card replacement", I will miss this feature
We expect to reissue the card free of charge or with a huge discount for existing card holders from temporary unsupported countries. It has not been confirmed yet, though - as soon as I know more, I'll let you know
It would be clear once we settle all details with the new card issuer.
- I was hoping for an upgrade on transactions (like using SegWit, see the tx fees discussion).
As I told in one of my previous messages we are working on it. It was announced only about new contactless cards and there are not all changes that will be soon.
When we get a normal fees? I want to sent 4$ but the fee is 2$+ LOL.
September 01, 2017, 05:53:04 AM
Hi!
- since I just bought a plastic card (it arrived about 2 weeks ago) and I guess that I don't qualify for a "free card replacement", I will miss this feature
We expect to reissue the card free of charge or with a huge discount for existing card holders from temporary unsupported countries. It has not been confirmed yet, though - as soon as I know more, I'll let you know
It would be clear once we settle all details with the new card issuer.
- I was hoping for an upgrade on transactions (like using SegWit, see the tx fees discussion).
As I told in one of my previous messages we are working on it. It was announced only about new contactless cards and there are not all changes that will be soon.
- since I just bought a plastic card (it arrived about 2 weeks ago) and I guess that I don't qualify for a "free card replacement", I will miss this feature
We expect to reissue the card free of charge or with a huge discount for existing card holders from temporary unsupported countries. It has not been confirmed yet, though - as soon as I know more, I'll let you know
It would be clear once we settle all details with the new card issuer.
- I was hoping for an upgrade on transactions (like using SegWit, see the tx fees discussion).
As I told in one of my previous messages we are working on it. It was announced only about new contactless cards and there are not all changes that will be soon.
August 31, 2017, 10:58:47 AM
I've just got the mail about the contactless cards.
Congratulations for the upgrade, although it makes me sad for 2 reasons:
- since I just bought a plastic card (it arrived about 2 weeks ago) and I guess that I don't qualify for a "free card replacement", I will miss this feature
- I was hoping for an upgrade on transactions (like using SegWit, see the tx fees discussion).
Congratulations for the upgrade, although it makes me sad for 2 reasons:
- since I just bought a plastic card (it arrived about 2 weeks ago) and I guess that I don't qualify for a "free card replacement", I will miss this feature
- I was hoping for an upgrade on transactions (like using SegWit, see the tx fees discussion).
August 31, 2017, 03:38:24 AM
Your competitors are currently offering a much more attractive service by having no blockchain fees when loading and unloading the cards. I'm not talking about deposits and withdrawals(which you also charge fees on), i'm talking about loading and unloading.
Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.
Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.
Well said. I tried to hint that the fees are too many too big, while the exchange prices are already so bad they could cover everything, but yeah, hints don't work as good as the clear explanations
I've just paid some 8 EUR "transaction fee" today at Wirex, so I am clearly not happy about that. The current feex on the network is 60 satoshi / byte so the huge transaction fee is clearly a problem, maybe even an error.
Precisely. Wirex is clearly not getting the point here.
Why not store some of your money on an exchange(not all ofc) if you were going to send it to an exchange anyways? As a business you can afford to at least do that, right? It'll probably cut down transaction fees by at least 30-40% just by doing that.
Your exchange rates are already pretty crappy, and on top of that you're charging us more than average transaction fees to send our transactions. I really don't get whether this is something that is incorporated into your profit model, or just really poor management.
August 31, 2017, 03:24:58 AM
Your competitors are currently offering a much more attractive service by having no blockchain fees when loading and unloading the cards. I'm not talking about deposits and withdrawals(which you also charge fees on), i'm talking about loading and unloading.
Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.
Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.
Well said. I tried to hint that the fees are too many too big, while the exchange prices are already so bad they could cover everything, but yeah, hints don't work as good as the clear explanations
I've just paid some 8 EUR "transaction fee" today at Wirex, so I am clearly not happy about that. The current feex on the network is 60 satoshi / byte so the huge transaction fee is clearly a problem, maybe even an error.
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