Your competitors are currently offering a much more attractive service by having no blockchain fees when loading and unloading the cards. I'm not talking about deposits and withdrawals(which you also charge fees on), i'm talking about loading and unloading.
Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.
Well said. I tried to hint that the fees are too many too big, while the exchange prices are already so bad they could cover everything, but yeah, hints don't work as good as the clear explanations
I've just paid some 8 EUR "transaction fee" today at Wirex, so I am clearly not happy about that. The current feex on the network is 60 satoshi / byte so the huge transaction fee is clearly a problem, maybe even an error.
Precisely. Wirex is clearly not getting the point here.
Why not store some of your money on an exchange(not all ofc) if you were going to send it to an exchange anyways? As a business you can afford to at least do that, right? It'll probably cut down transaction fees by at least 30-40% just by doing that.
Your exchange rates are already pretty crappy, and on top of that you're charging us more than average transaction fees to send our transactions. I really don't get whether this is something that is incorporated into your profit model, or just really poor management.
